Help & Advice
322 posts in this category.
Hotpoint & Indesit gas cooker safety notice
What is the safety issue? Hotpoint and Indesit have identified a potential fault in the lid shut-off valve on certain gas cooker models. After repeated use over time,…
Why Is My Laundry Covered in Small Fibres After Washing?
What are these small fibres? The particles you see on clothing after washing are microfibres, tiny strands shed from fabrics during normal wear and washing. Every type of…
Can You Lay a Fridge or Freezer on Its Side or Back When Moving It?
Why does the position matter when moving a fridge? The risk is not to the outer casing - it is to the sealed refrigeration system inside. Every fridge…
How to save food if your freezer isn’t working
Step one: do not open the freezer door This is the single most important thing you can do right now. Modern freezers are well insulated and, if left…
Can I claim for spoiled food when freezer breaks down?
What is a consequential loss claim? When a faulty appliance causes you additional financial loss beyond the cost of the appliance itself, that is known as a consequential…
Motor bracket on washing machine broken
What does the motor bracket do? The motor in a washing machine is bolted to the outer drum via a cast or moulded bracket, sometimes called a motor…