Whitegoods Help guide

Terms of Use

Last updated: 11 April 2026

These Terms of Use govern your use of Whitegoods Help and all related services. Please read them carefully before using our Services.

1. These Terms

These Terms of Use (Terms) form a legally binding agreement between you and us. They apply to your use of Whitegoods Help and our related services, including our website, content, tools and artificial intelligence features (collectively, Services).

By accessing or using our Services, you agree to be bound by these Terms. These Terms incorporate our Privacy and Cookie Policy, which forms part of this agreement.

If you do not agree to these Terms, you must not use our Services.

2. Who We Are

Whitegoods Help is owned and operated by NAC (Domestic Appliances) Ltd (we, us or our), a company registered in England and Wales (company number 07531907).

Registered office: 4 Calder Close, Calder Park, Wakefield, West Yorkshire, WF4 3BA.
Contact: [email protected]

3. Our Services

Whitegoods Help provides the following:

  • Appliance troubleshooting articles and guides
  • Historical forum content and discussions
  • Brand and product information
  • Safety and buying advice
  • Access to our AI diagnostic tool (Fault Finder)
  • Repair booking facilitation and signposting to spare parts suppliers
  • Other related digital tools and services

Our Services are designed to help users understand appliance faults and identify possible next steps. They are informational in nature.

4. Eligibility and Age

Our Services are intended for users aged 16 and over. By using our Services, you confirm that you are at least 16 years old.

If you are under 16, you must not use our Services without the supervision and consent of a parent or guardian.

We do not knowingly collect personal data from children under 13. If we become aware that a child under 13 has provided us with personal data, we will delete it promptly.

5. Important Disclaimer — No Professional Advice

All content provided through our Services — including articles, forum content, AI-generated responses and any other output — is for general informational and educational purposes only.

It does not constitute professional or technical advice and must not be relied upon as a substitute for advice from a qualified appliance repair engineer or other relevant professional.

In particular, you should always consult a qualified engineer before:

  • Attempting any repair involving gas appliances
  • Working on appliances connected to the mains electricity supply
  • Making any repair where safety is a concern

You must always exercise your own independent judgement, and where appropriate seek qualified professional assistance.

6. Historic Content

Some content on this website, including articles and forum discussions, was created prior to 24 March 2026 by previous owners of the website.

While we aim to review and improve historic content over time, we:

  • Do not guarantee its accuracy, completeness or currency
  • Accept no liability for any reliance placed on such content

You should treat all historic content as general background guidance only, and verify any critical information with an up-to-date professional source.

7. AI Fault Finder

Our Fault Finder is an AI-powered diagnostic tool that generates automated responses to appliance queries. It is powered by a third-party AI provider (currently OpenAI).

When using the Fault Finder, you acknowledge and accept that:

  • Responses are generated automatically and may not always be accurate, complete or suitable for your specific situation
  • The system may make errors or omissions
  • AI outputs do not constitute professional advice
  • Your inputs may be processed by our AI provider and used to improve our Services (see our Privacy and Cookie Policy)

You must not rely solely on Fault Finder output when making decisions about your appliance. You should always apply your own judgement and, where appropriate, seek qualified professional advice.

We strongly recommend that you do not include personal, sensitive or confidential information in any queries submitted to the Fault Finder.

8. Repair Booking and Third-Party Services

Whitegoods Help may facilitate the booking of appliance repair services and signpost users to spare parts suppliers. Where this occurs:

  • The repair service or spare parts are provided by a third party, not by us
  • We are not party to any contract between you and the third-party service provider
  • We do not accept liability for the quality, safety, timeliness or availability of any third-party repair service or product
  • Any dispute regarding a repair or product should be directed to the relevant third-party provider

We do not endorse any particular repair engineer or parts supplier, and our signposting does not constitute a recommendation.

9. Use at Your Own Risk

Subject to Section 14 below, any actions you take based on information obtained from our Services — including articles, forum content, AI outputs, or signposting to third parties — are entirely at your own risk.

To the fullest extent permitted by applicable law, we shall not be liable for:

  • Damage to appliances or property
  • Financial loss
  • Any other loss or damage arising from reliance on our content or outputs

Nothing in these Terms excludes or limits our liability for personal injury or death caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

10. Permitted Use

You may use our Services for personal, non-commercial purposes only, subject to these Terms.

You must:

  • Comply with all applicable laws and regulations
  • Use the Services honestly and responsibly
  • Not misuse, interfere with, or disrupt the Services or our systems

You must not:

  • Use our Services for any unlawful purpose
  • Attempt to gain unauthorised access to our systems or data
  • Use automated tools, bots or scrapers to extract data from our Services
  • Use our Services to develop, train or improve a competing product or service
  • Upload, transmit or distribute harmful, offensive or unlawful content
  • Impersonate any person or organisation

11. User Input and AI Training

When you submit queries or other content to our Services (Input), you:

  • Confirm that you have the right to provide that input
  • Confirm that your input does not breach any applicable law or third-party rights
  • Grant us a non-exclusive licence to use your input to operate and improve our Services

We and our AI provider may use your inputs (in anonymised or aggregated form) to improve the accuracy of the Fault Finder, develop and update our content and knowledge base, and train and refine AI systems. See our Privacy and Cookie Policy for full details and for how to object to this use.

We recommend you do not include personal, sensitive or confidential information in any input.

12. Intellectual Property

All intellectual property rights in our Services, website, content, branding and tools belong to us or our licensors. Nothing in these Terms grants you any rights in our intellectual property except as expressly stated here.

You may view and use our content for personal, non-commercial purposes.

You may not:

  • Reproduce, republish, distribute or commercially exploit any of our content
  • Copy, extract or scrape content or data at scale
  • Remove or alter any copyright or proprietary notices

13. Availability of Services

We aim to make our Services available at all times but do not guarantee that they will always be available, uninterrupted, or error-free. We may suspend, withdraw or modify our Services at any time without notice.

14. Limitation of Liability

To the fullest extent permitted by law, we exclude all liability for any direct or indirect loss arising from use of, or inability to use, our Services, including loss of data, profits or goodwill, and reliance on any content or AI output.

Nothing in these Terms limits or excludes our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded or limited under applicable law

If you are a consumer, these Terms do not affect your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

15. Indemnity

You agree to indemnify and hold harmless NAC (Domestic Appliances) Ltd, its officers, employees and agents from and against any claims, losses, costs, damages or expenses (including reasonable legal costs) arising from your breach of these Terms, any content or input you submit to our Services, or your misuse of our Services or any third-party services accessed through them.

16. Third-Party Content and Links

Our Services may include links to, or references to, third-party websites, products or services. We do not endorse those third parties, guarantee the accuracy of their content, or accept liability for their products or services. Your use of any third-party website or service is subject to that third party’s own terms and conditions.

17. Changes to These Terms

We may update these Terms from time to time. Changes take effect when published on our website, and the date at the top of this page will be updated accordingly. Your continued use of our Services following any update constitutes your acceptance of the revised Terms. If you do not agree to any change, you must stop using our Services.

18. Suspension and Termination

We may suspend or terminate your access to our Services at any time if we reasonably believe you have breached these Terms. You may stop using our Services at any time. Termination does not affect any rights or liabilities that have accrued prior to termination.

19. General

Entire Agreement

These Terms, together with our Privacy and Cookie Policy, constitute the entire agreement between you and us in relation to your use of our Services and supersede any prior representations or agreements.

Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Consumer Rights

Nothing in these Terms is intended to limit or exclude any rights you have as a consumer under English law, including under the Consumer Rights Act 2015.

20. Governing Law

These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms or your use of our Services shall be subject to the jurisdiction of the courts of England and Wales, except that if you are a consumer resident in another jurisdiction, you may also benefit from any mandatory protections afforded by the law of that jurisdiction.

21. Contact

If you have any questions about these Terms, please contact us:

Email: [email protected]
Post: NAC (Domestic Appliances) Ltd, 4 Calder Close, Calder Park, Wakefield, West Yorkshire, WF4 3BA