Aqua stop hoses for washing machines & dishwashers
An aqua-stop hose is a flood-protection fill hose – a hose within a hose that contains any leak from the inner hose and prevents further water flow if a failure is detected. In most cases you can replace one with a standard fill hose without affecting the machine’s operation. However, some models have an electrically active aqua-stop hose that replaces a conventional fill valve – on these machines a standard hose will not work.
The term “aqua stop” covers several different systems. This article focuses specifically on the aqua-stop fill hoses supplied with washing machines and dishwashers from brands including AEG, Bosch, Neff, and Siemens – not float switch systems built into the base of the appliance.
How an Aqua-Stop Hose Works
An aqua-stop hose is a hose within a hose. The inner hose carries water normally. The outer corrugated plastic sleeve is designed to contain any water if the inner hose splits or corrodes. A plastic housing at the tap end contains a mechanical device that detects if water is present in the outer sleeve – indicating an inner hose failure – and automatically closes off the water supply.
When it works correctly
Water flows through the inner hose normally. The outer sleeve remains dry. The appliance operates as it would with any standard hose.
When the inner hose fails
Water leaks into the outer sleeve. The detector in the tap-end housing triggers and closes off the water supply. A red indicator dot becomes visible in a small window on the housing. Once triggered, the hose has permanently shut off and cannot be reset or repaired. It must be replaced.
Practical Problems With Aqua-Stop Hoses
Known limitations of aqua-stop hoses
- Bulky and inflexible. The corrugated outer sleeve makes the hose stiffer and harder to route than a standard fill hose, particularly in tight spaces.
- Cannot be extended. If the hose is too short for the installation, it cannot be lengthened. Joining it to a normal hose defeats part of the purpose – the unprotected section provides no flood protection.
- The tap-end housing is large. The plastic housing at the tap end can be impossible to fit where taps point horizontally or where there is limited space under the sink. Some users have had to replace taps or use angled connectors to accommodate it.
- Direction of fitting matters. Some aqua-stop hoses must be fitted with the tap-end housing pointing downward. A horizontally pointing tap may not allow this. Always check the fitting instructions in the machine’s manual before purchasing.
Can You Replace an Aqua-Stop Hose With a Standard Fill Hose?
In most cases, yes – but the answer depends on whether the aqua-stop hose is purely mechanical or electrically active.
Mechanical aqua-stop hose (most common)No wires run through the hose. The flood protection is entirely mechanical. A standard fill hose will work as a direct replacement. The only thing lost is the flood protection – which is acceptable if the risk is understood and the installation does not make flooding especially serious.
Electrical aqua-stop hose (some models)Wires run through the hose from the machine to a solenoid inside the housing. This hose effectively acts as a remote fill valve. If the machine has no separate internal fill solenoid, a standard hose will not work – there is nothing inside the machine to control water entry. If the machine does have a conventional solenoid and the aqua-stop hose just taps into it, a standard hose should work.
If in doubt about which type your machine uses, check whether any wires are present inside the hose connections at the machine end. No wires = mechanical type. Wires present = electrical type – check whether the machine has a conventional fill valve before proceeding.
Replacement aqua-stop hoses and standard fill hoses for most brands are available from Spares4Appliances.
Guarantee Implications of Using a Standard Hose
Some manufacturers state that the guarantee may be voided if the aqua-stop hose is not used. The legal position on this is worth understanding.
A manufacturer has grounds to decline to repair any damage caused directly by using a non-approved hose – for example, water damage from a burst standard hose. They also have grounds to decline warranty on the replacement hose itself. However, refusing to repair an unrelated fault – a faulty motor, a failed pump, a control board issue – solely because a standard fill hose was fitted in place of an aqua-stop hose is not a reasonable position. Manufacturer guarantees are provided in addition to your statutory rights under the Consumer Rights Act 2015, which provides protection regardless of guarantee terms. See our guide on consumer rights and faulty appliances for more detail.
Installing or Reconnecting a Washing Machine?
Related Guides
Washing Machine Leaking From UnderneathFill hose connection leaks, pump seepage, and how to diagnose the source of a leak from under the machine.
How to Install a Washing MachineComplete installation guide including fill hose connection, levelling, and what to check before first use.
Hoses and Plumbing CompatibilityWhether new washing machines use the same hoses and plumbing connections as older machines.
Washing Machine Won’t Fill With WaterDiagnosing fill faults – including checking whether a triggered aqua-stop hose is blocking the water supply.
Frequently Asked Questions
What does an aqua-stop hose do?
It is a flood-protection fill hose – a hose within a hose. The outer sleeve contains any water from an inner hose failure, and a mechanical device at the tap end detects the failure and closes off the water supply automatically. A red dot visible in a small window on the tap-end housing indicates the hose has triggered. Once triggered it cannot be reset and must be replaced.
Can I use a normal fill hose instead of an aqua-stop hose?
In most cases yes, but check whether the hose is purely mechanical or electrically active first. Look for any wires inside the hose connections at the machine end. No wires means it is a mechanical type and a standard hose is a straightforward replacement. If wires are present, confirm whether the machine has its own internal fill valve before using a standard hose.
My aqua-stop hose has shown a red dot – what does that mean?
It means the hose has detected water inside the outer sleeve – indicating the inner hose has failed. The hose has permanently shut off the water supply and cannot be reset. The hose must be replaced. Check the inner hose for signs of damage or corrosion before fitting the replacement.
Will using a normal hose void my guarantee?
Manufacturers sometimes state this, but the claim has limits. A manufacturer may reasonably decline to cover damage directly caused by a burst standard hose. However, refusing to repair any unrelated fault – motor, pump, control board – solely on the basis of a different hose being fitted is not a legally robust position. Your rights under the Consumer Rights Act 2015 apply regardless of manufacturer guarantee terms.
51 Comments
Grouped into 35 comment threads.
1 reply Thanks for posting on this. I have an AEG aqua-control hose which is leaking but not tripped (no red in small circular window) I think the washer/seal needs replacing. I have searched everywhere for this particular washer and can't find it. It is stepped, with a filter mesh, 6mm thick and 24mm in diameter. I don't suppose you have any tips on where to find a replacement Andy?
2 replies We have an Ariston LFF 8M132 CX AUS in Australia, it has an Aquastop hose. The machine has been running fine for years and no change to any operations, but recently we have been getting an h20 error. The inlet valve is clear on the tap side. And water is coming from the tap. My question is can the aqua stop hose cause an issue to the water supply (obviously if triggered I guess)...Is it worth replacing this first? Thanks Mark
We have an Ariston LFF 8M132 CX AUS in Australia, it has an Aquastop hose. The machine has been running fine for years and no change to any operations, but recently we have been getting an h20 error.
The inlet valve is clear on the tap side. And water is coming from the tap. My question is can the aqua stop hose cause an issue to the water supply (obviously if triggered I guess)…Is it worth replacing this first? Thanks Mark
Hello Mark. Yes if you get a H2O error that almost always means that the washing machine isn’t getting any water. The simplest way to test it is to turn off the tap to the Aqua stop hose, disconnect it from the washing machine, and then hold it into a bucket or over the sink and turn it back on. If water floods through it there’s nothing wrong with it, and if no water comes through it is faulty.
1 reply I have an old Miele W916 washing machine with an Aquastop hose incorporating a powered end solenoid valve and recently experienced the PC flashing fault. I proved by trial and error that it was due to the end solenoid valve not fully opening thus restricting flowrate and causing the system to fault and trip as the required water fill level wasn't being reached. As a temporary solution I swapped out the Aquahose for a conventional long hose thinking the washing machine should work OK as there was still the triple solenoid valves inline to regulate flowrate. This didn't work however as the triple inlet valves failed to operate. I then plugged the discarded Aquahose back onto the electrical supply cables and the programmes seem to be working fine albeit that the Aquahose isn't connected to the water supply. There is clearly an internal sensor stopping the triple valves from working unless the end solenoid is open. I have the Aquahose coiled up on the outside of the washing machine. The one slight issue is you can hear minor water bypass occurring across the triple solenoid valves possibly due to their age. Untill the Aquahose is replaced I close off the quarter turn isolating valve after completing each wash cycle to stop the washing machine filling up with water.
I have an old Miele W916 washing machine with an Aquastop hose incorporating a powered end solenoid valve and recently experienced the PC flashing fault. I proved by trial and error that it was due to the end solenoid valve not fully opening thus restricting flowrate and causing the system to fault and trip as the required water fill level wasn’t being reached. As a temporary solution I swapped out the Aquahose for a conventional long hose thinking the washing machine should work OK as there was still the triple solenoid valves inline to regulate flowrate. This didn’t work however as the triple inlet valves failed to operate. I then plugged the discarded Aquahose back onto the electrical supply cables and the programmes seem to be working fine albeit that the Aquahose isn’t connected to the water supply. There is clearly an internal sensor stopping the triple valves from working unless the end solenoid is open. I have the Aquahose coiled up on the outside of the washing machine. The one slight issue is you can hear minor water bypass occurring across the triple solenoid valves possibly due to their age. Untill the Aquahose is replaced I close off the quarter turn isolating valve after completing each wash cycle to stop the washing machine filling up with water.
Likely replying to Kevin Crosby
Hello Kevin. Yes the Miele Aqua stop hose clearly opens and closes the water supply electrically through the large plastic contraption at the end. So if the hose fails, either because of a leak in the inner hose, or maybe the device goes faulty, then you cannot replace the fill hose with a normal hose like you can with most other Aquastop hoses.
Unfortunately as with many Miele spares the prices are ridiculous. I just checked online and found one on Amazon for just under £200. You can literally buy a brand-new entire washing machine for that. However, one problem that Miele have is that a lot of people seem to try selling on their spares with inflated prices because I don’t think they allow third parties to sell their spares. As I said before in some of my articles this, like the protection on repairs, only serves to greatly inflate their prices to a massive percentage of the public.
Anyway on the official Miele site I can see an aqua hose for about £150. But that is still insanely expensive. I don’t understand how anyone in their right mind would pay that amount of money just for a hose.
Have you tried undoing the plastic contraption at the top of the hose to try and work out what it does electrically? Have you searched Google and YouTube to see if anyone has come up with a way to effectively bypass one?
1 reply Hi, Just found your site while trying to research Aqua Stop hoses. what a great resource - many thanks! I've just ordered a new Siemens dishwasher but went low down the range (IQ300) as I really do not want internet connectivity. One other difference between this machine and the more expensive ones is that it doesn't come with Aqua Stop, so I had been wondering whether I could / should acquire this separately. I've owned a lot of dishwashers and washing machines in my lifetime and I've only ever had leaks when the washer at one end of the supply hose has failed. My question is: does AquaStop avoid this problem? Or would I really just be protecting myself against the supply pipe itself failing?
Hi,
Just found your site while trying to research Aqua Stop hoses. what a great resource – many thanks!
I’ve just ordered a new Siemens dishwasher but went low down the range (IQ300) as I really do not want internet connectivity. One other difference between this machine and the more expensive ones is that it doesn’t come with Aqua Stop, so I had been wondering whether I could / should acquire this separately.
I’ve owned a lot of dishwashers and washing machines in my lifetime and I’ve only ever had leaks when the washer at one end of the supply hose has failed. My question is: does AquaStop avoid this problem? Or would I really just be protecting myself against the supply pipe itself failing?
Likely replying to Jo
Hello Jo. The basic Aquastop hose just protects against the fill hose splitting but as far as I’ve never known it doesn’t really happen. Some Aqua stop hoses may have wires running through them that connect somewhere in the appliance but any aquastop hose you would fit will just protect against an extremely unlikely event.
They don’t protect against leaking from the connections on either end.
1 reply Hi, Stumbled across your site looking for answers. Got myself a 2nd hand Hotpoint Smart FDFSM3111p and the seller chopped of the water inlet along with the wires for the "new aqua stop" l. The seller is kindly ignoring me know so I assume bad faith. The hose dissapears into the bottom and it would seem I need to remove the side cover to reach the end of it. My question is if I can run it with the chopped wire with an adapted waterhose which I already fit at least to know if it runs before pursuing the right part. (bought one in ebay claiming to be original and for my model but the hose is corrugated and smaller in diameter than the one I had. The manual explicitly said the hose should not be chopped as an electrical hazard. Any tips highly appreciated.
Hi,
Stumbled across your site looking for answers.
Got myself a 2nd hand Hotpoint Smart FDFSM3111p and the seller chopped of the water inlet along with the wires for the “new aqua stop” l. The seller is kindly ignoring me know so I assume bad faith.
The hose dissapears into the bottom and it would seem I need to remove the side cover to reach the end of it.
My question is if I can run it with the chopped wire with an adapted waterhose which I already fit at least to know if it runs before pursuing the right part. (bought one in ebay claiming to be original and for my model but the hose is corrugated and smaller in diameter than the one I had.
The manual explicitly said the hose should not be chopped as an electrical hazard.
Any tips highly appreciated.
Likely replying to Iggy
Hello Iggy. There are two types of Aqua stop hose. One is an autonomous hose that just replaces a normal hose and they are interchangeable although obviously if you exchange one of these aqua stop hoses with a normal hose you will lose the leak protection. Unfortunately there are some Aqua stop hoses that have electrical connections inside that go inside the washing machine. You cannot swap one of those for a normal hose. I’m not overly familiar with this latter type but I assume the electrical connections are to energise a valve inside the hose. So you would need to buy a replacement hose and wire it into the washing machine.
0 replies I'm not sure exactly what you mean Roger. If you mean the AquaStop valve has now triggered and is no use you can either buy a new AquaStop valve or use a normal fill those as described in my article above.
I’m not sure exactly what you mean Roger. If you mean the AquaStop valve has now triggered and is no use you can either buy a new AquaStop valve or use a normal fill those as described in my article above.
0 replies Is there an easy way to remove /bypass the nonworking aqua stop valve on the end of my Bosch dishwasher inlet pipe?
Is there an easy way to remove /bypass the nonworking aqua stop valve on the end of my Bosch dishwasher inlet pipe?
1 reply Please can you tell me why aqua stops have to be installed pointing down and what difference it would make being installed horizontally? Thank you.
Please can you tell me why aqua stops have to be installed pointing down and what difference it would make being installed horizontally?
Thank you.
Likely replying to Colin
Hello Colin. I’m not a hundred percent sure but it may be to do with the fact that they are so large and with the hose attached they would be under pressure from leverage and they could easily be broken off with an inadvertent knock of the hose. But it could be for a different reason. I have never seen inside one to work out how they work.
0 replies Someone must have connected it up with the worktop off or something with no consideration to how anyone would disconnect it in the future. The aquastop hose is only screwed on exactly the same as a normal hose. Are you using pipe pliers? Depending on the type of tap you may need a pair of vice grips or another pair of pipe pliers to hold the tap in place whilst you undo the hose.
Someone must have connected it up with the worktop off or something with no consideration to how anyone would disconnect it in the future. The aquastop hose is only screwed on exactly the same as a normal hose. Are you using pipe pliers? Depending on the type of tap you may need a pair of vice grips or another pair of pipe pliers to hold the tap in place whilst you undo the hose.
0 replies Can anyone help me please? I'm trying to disconnect an aqua stop pipe so that I can remove my integrated washing machine and fit with a free standing one. However, I cannot get to the back of the machine as the hose tightens before I can get behind the machine. So am trying to disconnect the bulky end from the brass inlet pipe. But it does not want to unscrew!! Can anyone advise please?
Can anyone help me please? I’m trying to disconnect an aqua stop pipe so that I can remove my integrated washing machine and fit with a free standing one. However, I cannot get to the back of the machine as the hose tightens before I can get behind the machine. So am trying to disconnect the bulky end from the brass inlet pipe. But it does not want to unscrew!! Can anyone advise please?
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0 replies Hello Everyone, I'm here to give feedback on bypassing the aquastop hose. I have a Siemens WM14E47 Varioperfect very smart and pretty washingmachine with super secure aquastop. The magnetic something in the aquastop system (which is on the watersupply end of the hose) commited suicide after 4 years. (I really mean suicide, because noone touched the machine, its built in, I mean we built a kitchen around it, noone can get even close to that part) The nice old "uncle neighbor" helped a lot with pulling it out, turning the hose upside down, inside out, looking at it, gently and not so gently make pressure on it, we read the manual many time back and forth but no success in resuscitation. So, I called Siemens. Wow, what a suprise, even though there is a huge pretty sticker on the front of the machine 'Aquastop lifetime guarantee", they would charge €250 (!!!!) for changing the hose. I got really upset! Next morning I got my husband's screwdriver and took off all pieces that can lead me close to the hose. Found the electric plug inside the washing machine. Unplugged it. Took the whole hose to the neares hardware store, to make sure I get what I need, bought a regular, standard hose for €8,79. Came home and put in on the machine. (of course, I insulated the remaining inside part of electric plug and asked my husband to fix the retro looking new grey hose to the faucet and to the washing machine with his strong hand. I switched on the machine with my heart beating in my throat. I really hoped that I was smarter than Siemens. And well done, I was. I guess I lost lifetime guarantee and the security of aquastop, but since its a machine, living in the "basement", there is noone else I can hurt with leaking water. But why would I anyway? I lived 39 years without aquastop, maybe I can manage the other half too. And if I have to buy a hose every year, or so, that would take almost 30 years until I reach the cost of the official repair ... And after that, in the remaining few years, hopefully my future grandchildren will help me out if "i am leaking" :-) Good luck anyone!
Hello Everyone,
I’m here to give feedback on bypassing the aquastop hose. I have a Siemens WM14E47 Varioperfect very smart and pretty washingmachine with super secure aquastop. The magnetic something in the aquastop system (which is on the watersupply end of the hose) commited suicide after 4 years. (I really mean suicide, because noone touched the machine, its built in, I mean we built a kitchen around it, noone can get even close to that part) The nice old “uncle neighbor” helped a lot with pulling it out, turning the hose upside down, inside out, looking at it, gently and not so gently make pressure on it, we read the manual many time back and forth but no success in resuscitation. So, I called Siemens. Wow, what a suprise, even though there is a huge pretty sticker on the front of the machine ‘Aquastop lifetime guarantee”, they would charge €250 (!!!!) for changing the hose. I got really upset! Next morning I got my husband’s screwdriver and took off all pieces that can lead me close to the hose. Found the electric plug inside the washing machine. Unplugged it. Took the whole hose to the neares hardware store, to make sure I get what I need, bought a regular, standard hose for €8,79. Came home and put in on the machine. (of course, I insulated the remaining inside part of electric plug and asked my husband to fix the retro looking new grey hose to the faucet and to the washing machine with his strong hand. I switched on the machine with my heart beating in my throat. I really hoped that I was smarter than Siemens. And well done, I was. I guess I lost lifetime guarantee and the security of aquastop, but since its a machine, living in the “basement”, there is noone else I can hurt with leaking water. But why would I anyway? I lived 39 years without aquastop, maybe I can manage the other half too. And if I have to buy a hose every year, or so, that would take almost 30 years until I reach the cost of the official repair … And after that, in the remaining few years, hopefully my future grandchildren will help me out if “i am leaking” :-)
Good luck anyone!
0 replies I cover that in my article above but yes as long as it doesn't have any wires connecting it to the appliance and you are prepared to risk not having the flood protection.
I cover that in my article above but yes as long as it doesn’t have any wires connecting it to the appliance and you are prepared to risk not having the flood protection.
2 replies hi ,Your site is definitely an essential to anyone buying a machine with yet another "safety" feature! Having just bought an AEG integrated washing machine fitted with this aqua stop thing (think you can detect I aint happy), I can find no fitting instructions and am even more confused by the ratchet function.What does it do? what should be its position etc. As no wires seem to be involved and the fitter is arriving on Monday to fit new kitchen I hope I can dispense with it and simply revert to a conventional hose. Will there never be an end to these "improvements" which cost 10 times as much to replace and are of dubious use !) Hope you can clarify and apology if i seem bit miffed .
hi ,Your site is definitely an essential to anyone buying a machine with yet another “safety” feature! Having just bought an AEG integrated washing machine fitted with this aqua stop thing (think you can detect I aint happy), I can find no fitting instructions and am even more confused by the ratchet function.What does it do? what should be its position etc. As no wires seem to be involved and the fitter is arriving on Monday to fit new kitchen I hope I can dispense with it and simply revert to a conventional hose. Will there never be an end to these “improvements” which cost 10 times as much to replace and are of dubious use !) Hope you can clarify and apology if i seem bit miffed .
0 replies My experience, admittedly form some years ago, was that if you have the solenoid-type aquastop valve and the manufacturer specifies the orientation, you must observe the instruction and modify the pipework. I didn't and the machine refused to work, and I had to get an engineer out to fix it.
My experience, admittedly form some years ago, was that if you have the solenoid-type aquastop valve and the manufacturer specifies the orientation, you must observe the instruction and modify the pipework. I didn’t and the machine refused to work, and I had to get an engineer out to fix it.
1 reply Hello. This discussion is very illuminating. I have a Bosch dishwasher, model SMS69L12GB23. It has aquastop. I have looked at my installation of the inlet hose, and it is horizontal. Please can you tell me if I should worry about this. I looked at the installation instructions, which are sketchy, and nowhere does it mention that the inlet must be connected with hose pointing downwards. There are sketches of course, where the inlet hose is shown emerging from the floor of the sink upwards.
Hello. This discussion is very illuminating. I have a Bosch dishwasher, model SMS69L12GB23. It has aquastop. I have looked at my installation of the inlet hose, and it is horizontal. Please can you tell me if I should worry about this. I looked at the installation instructions, which are sketchy, and nowhere does it mention that the inlet must be connected with hose pointing downwards. There are sketches of course, where the inlet hose is shown emerging from the floor of the sink upwards.
0 replies Many thanks Jonathon :) Hope you like some of my music.
Many thanks Jonathon :) Hope you like some of my music.
0 replies Okay lovely thanks I'm gonna have a tinker with it tomorrow, and then I'm gonna have listen to your music. Thnks for a brilliant site
Okay lovely thanks I’m gonna have a tinker with it tomorrow, and then I’m gonna have listen to your music. Thnks for a brilliant site
0 replies Yes Jonathon, my article lists that as one of the problems with them. They often need to be fitted in ways that some people's plumbing won't allow. They normally need to be pointing down like in the photo on the right column of this article. It's possible that it's only leaking because of strain.
Yes Jonathon, my article lists that as one of the problems with them. They often need to be fitted in ways that some people’s plumbing won’t allow. They normally need to be pointing down like in the photo on the right column of this article. It’s possible that it’s only leaking because of strain.
1 reply Some great advice here thank you. I have an AEG Dishwasher 40860. There is no water coming in and a code comes up saying i10. I checked in the manual and it says it is the hose filter and to clean it out. I disconnected the hose and took out the plastic mesh and then the other plastic and rubber stop. How do I clean the rest of the hose filter as you can't seem to take it off the hose to clean it. Any advice on how to clean it?
Some great advice here thank you. I have an AEG Dishwasher 40860. There is no water coming in and a code comes up saying i10. I checked in the manual and it says it is the hose filter and to clean it out. I disconnected the hose and took out the plastic mesh and then the other plastic and rubber stop. How do I clean the rest of the hose filter as you can’t seem to take it off the hose to clean it. Any advice on how to clean it?
Likely replying to Ryan
Hi Ryan. If it says to check the inlet filter, it isn’t getting any water into the machine, but that could be caused by other problems including there being no water coming into the hose. Presumably it’s saying check he filter but if it was blocked it would be very obvious. It sounds like it isn’t blocked. I would check all the things in this article looking at the basic causes of no water getting into the machine – https://www.whitegoodshelp.co.uk/washing-machine-wont-fill-with-water/
0 replies That's what we think too - fingers crossed they agree!
That’s what we think too – fingers crossed they agree!
0 replies Yes if essential it should be made clear. I've definitely seen instructions on some that said they should point down but if there's nothing like that in the instructions they can't really say anything.
Yes if essential it should be made clear. I’ve definitely seen instructions on some that said they should point down but if there’s nothing like that in the instructions they can’t really say anything.
0 replies Hi We have an eight-month-old AEG washer drier (L75480WD) with an Aqua Control device hose. Like Richard a few posts above our pipework has been fitted to a vertical source pipe, water coming up. Last week the kitchen flooded and the fault seems to lie with this hose (the little metal mesh filter has actually rusted / rotted through!). We've been speaking to AEG and they are sending someone out on Weds, (today is Monday) but doing a little research on the net brought us to this site where you seem to advocate the hose pointing downwards rather than up like ours. The instructions make absolutely no mention of essential direction fitting, although the images do show downward fitting. Info is hard to come by. Surely if it was essential to be fitted a certain way round the manufacturer would actually say so?
Hi
We have an eight-month-old AEG washer drier (L75480WD) with an Aqua Control device hose. Like Richard a few posts above our pipework has been fitted to a vertical source pipe, water coming up. Last week the kitchen flooded and the fault seems to lie with this hose (the little metal mesh filter has actually rusted / rotted through!). We’ve been speaking to AEG and they are sending someone out on Weds, (today is Monday) but doing a little research on the net brought us to this site where you seem to advocate the hose pointing downwards rather than up like ours.
The instructions make absolutely no mention of essential direction fitting, although the images do show downward fitting.
Info is hard to come by. Surely if it was essential to be fitted a certain way round the manufacturer would actually say so?
5 replies Rahul. if the red dot is showing then the hose is useless and unrepairable. If the washing machine is under guarantee it should be covered.
Rahul. if the red dot is showing then the hose is useless and unrepairable. If the washing machine is under guarantee it should be covered.
Likely replying to Andy Trigg
Hi Andy
You appear to be the only credible source of knowledge on the aquastop issues, so hopefully you can help. I have a Miele G2670SCVI with a knackered aquastop hose. I have removed the hose and disconnected the electrical connector. Do you know if this Miele model has a regular solenoid inside the machine (meaning I can replace the aquastop hose with a standard one)? Or am I faced with an expensive parts purchase??
Jamie T
Likely replying to Jamie Tebbutt
Hi Jamie. The electrical connector clearly shows there is a solenoid inside the Aqua stop device which is activated from the washing machine. The hose however still has to screw onto a water valve. It’s just whether or not this is a normal valve and the Aqua stop device piggybacks off of it or if it is just a connecting valve with no actual solenoid. You will need to remove the lead to check. If it is a normal valve it will have a solenoid with two connectors and maybe the Aqua stop device just takes its power from when this valve is energised. If this is the case an normal hose should still work.
However, if this was the case then the solenoid would potentially burnout if activated at the same time as the Aqua hose if the Aqua hose valve wasn’t letting any water flow to it.
Likely replying to Andy Trigg
Hi Andy so glad I found you, I have neff slimline dishwasher can’t find a model no. But having looked through your other comments it seems that my aqua pipe is shot, I want to remove and replace with standard washing machine/ dishwasher hose but am concerned about the electric side of it. I haven’t had a look yet as extracting the machine from newly fitted kitchen is going to be mammoth task, could you tell me how the electric wire that runs through the pipe to the box thing at the end is attached to the machine I’m presuming I can’t just snip it off. Thank you very much.
Likely replying to jonathon
Hi jonathon. If an Aqua stop system has built in wires, then the inlet valve is incorporated inside the device. If the device only lets water in when it’s energised by the appliance then clearly a fault elsewhere on the appliance could also account for it not working. Some Aqua stop hoses let water through all the time unless an internal leak triggers it. These hoses can be replaced with a normal hose if you are prepared to accept a normal hose doesn’t have the protection. However, I wouldn’t try to replace an Aqua stop hose with a normal one if it has wires inside which connect to the appliance.
Likely replying to Andy Trigg
Thanks Andy, the aqua stop is leaking from the water supply end of things, the machine works fine, but drips, do aqua stop pipes need fitting to water supply a certain way ie: vertically, horizontally, mine is fitted horizontally, could it be the o ring in the brass connector,if not would a new aqua stop cure the problem .
0 replies My aquastop hose shows the red dot in the indicator, and does not let any water come out. Even if i connect it direct to the tap. How can this be repaired ?...Is this covered under guarantee for the hose.
My aquastop hose shows the red dot in the indicator, and does not let any water come out. Even if i connect it direct to the tap. How can this be repaired ?…Is this covered under guarantee for the hose.
0 replies (Comment transferred from original article on Washerhelp) 14th March 2013 12:02:20 PM - Hello Patrice: If the washing machine is making a buzzing noise when it's trying to fill with water that sounds like it is energising the water valve but no water is coming through the valve. It might be the water valve which is buzzing. If so, it sounds like when you put the new hose on and water flows through it properly the washer should work OK.
(Comment transferred from original article on Washerhelp)
14th March 2013 12:02:20 PM –
Hello Patrice: If the washing machine is making a buzzing noise when it’s trying to fill with water that sounds like it is energising the water valve but no water is coming through the valve. It might be the water valve which is buzzing. If so, it sounds like when you put the new hose on and water flows through it properly the washer should work OK.
0 replies (Comment transferred from original article on Washerhelp) 13th March 2013 10:06:02 PM - Patrice I have a 6-year old Siemens washing machine (model E12-14 in Germany, possibly also known as 12E140 elsewhere). About 3 weeks ago I found water leaking from where the aquastop connects to the water input in the wall. I turned the water input off, and thought nothing of it again. But the next time I tried to use the machine, no water would pour into the machine (I had remembered to turn the tap back on). The machine now makes a buzzing noise (duration of noise seems to match the time water normally comes in). So I gathered over the web that the aquastop was activated, and I have a new one coming in to replace the old one. However, I was made aware of a reset code for the washing machine itself, and I am drawing a blank here: I cannot find anything about a reset code in the user manual or online, although I find reset codes after aquastop activation mentioned several times... Any ideas on the code? I understand I should press on some buttons on the control panel when turning the machine on, but only found one reset code for a dishwasher...
(Comment transferred from original article on Washerhelp)
13th March 2013 10:06:02 PM – Patrice
I have a 6-year old Siemens washing machine (model E12-14 in Germany, possibly also known as 12E140 elsewhere). About 3 weeks ago I found water leaking from where the aquastop connects to the water input in the wall. I turned the water input off, and thought nothing of it again. But the next time I tried to use the machine, no water would pour into the machine (I had remembered to turn the tap back on).
The machine now makes a buzzing noise (duration of noise seems to match the time water normally comes in). So I gathered over the web that the aquastop was activated, and I have a new one coming in to replace the old one. However, I was made aware of a reset code for the washing machine itself, and I am drawing a blank here: I cannot find anything about a reset code in the user manual or online, although I find reset codes after aquastop activation mentioned several times… Any ideas on the code? I understand I should press on some buttons on the control panel when turning the machine on, but only found one reset code for a dishwasher…
0 replies (Comment transferred from original article on Washerhelp) 5th February 2013 12:20:59 PM - Washerhelp Richard: These aqua hoses can be a right pain. The one on my father in law's Siemens washing machine was always leaking from the main part and I had similar problems with the ratchet system and found it very hard to tighten properly. I ended up replacing it with a standard hose after several leaks and "fixes". I don't think they are supposed to be fitted upside down. What does it say in the instruction book? They normally specify exactly how it should be fitted.
(Comment transferred from original article on Washerhelp)
5th February 2013 12:20:59 PM – Washerhelp
Richard: These aqua hoses can be a right pain. The one on my father in law’s Siemens washing machine was always leaking from the main part and I had similar problems with the ratchet system and found it very hard to tighten properly. I ended up replacing it with a standard hose after several leaks and “fixes”.
I don’t think they are supposed to be fitted upside down. What does it say in the instruction book? They normally specify exactly how it should be fitted.
0 replies (Comment transferred from original article on Washerhelp) 5th February 2013 12:16:53 PM - Washerhelp Kevin: Are you sure the hose on the new dishwasher is built into the machine? They often disappear inside the machine but can still be screwed onto a valve underneath. Dishwashers can be very awkward to work on though. Regarding extending the hose, it would depend on the water pressure at your house. If it's strong enough it would probably work OK if most of the hose was laid on the floor and didn't go up too high. If not, it's possible you could get reduced water flow and the dishwasher could time out on fill. In my old house I had my washing machine connected to about 2 metres of extended hose and it worked perfectly. You could just connect another normal hose to the new one. Using the aqua hose is best, but if connecting to another standard hose it sort of defeats the purpose of having an aqua hose supply the appliance although arguably you still would have half the hose protected .
(Comment transferred from original article on Washerhelp)
5th February 2013 12:16:53 PM – Washerhelp
Kevin: Are you sure the hose on the new dishwasher is built into the machine? They often disappear inside the machine but can still be screwed onto a valve underneath. Dishwashers can be very awkward to work on though.
Regarding extending the hose, it would depend on the water pressure at your house. If it’s strong enough it would probably work OK if most of the hose was laid on the floor and didn’t go up too high. If not, it’s possible you could get reduced water flow and the dishwasher could time out on fill. In my old house I had my washing machine connected to about 2 metres of extended hose and it worked perfectly.
You could just connect another normal hose to the new one. Using the aqua hose is best, but if connecting to another standard hose it sort of defeats the purpose of having an aqua hose supply the appliance although arguably you still would have half the hose protected .
0 replies (Comment transferred from original article on Washerhelp) 4th February 2013 12:54:24 PM - Richard We have a new AEG washing machine that has an Aqua-stop fill hose. Two questions: 1. The water supply pipe terminates upwards so the aqua-stop is upside down. Will it still work? 2. It leaks but when I tried to disconnect the hose at the water supply end the aqua-stop and union nut rotate together until the aqua-stop hits the wall, so I can't disconnect as they two parts will not rotate independently. When connecting it I noticed that there is some sort of ratchet mechanism so is there a way of switching it do rotate anti-clockwise?
(Comment transferred from original article on Washerhelp)
4th February 2013 12:54:24 PM – Richard
We have a new AEG washing machine that has an Aqua-stop fill hose. Two questions: 1. The water supply pipe terminates upwards so the aqua-stop is upside down. Will it still work? 2. It leaks but when I tried to disconnect the hose at the water supply end the aqua-stop and union nut rotate together until the aqua-stop hits the wall, so I can’t disconnect as they two parts will not rotate independently. When connecting it I noticed that there is some sort of ratchet mechanism so is there a way of switching it do rotate anti-clockwise?
0 replies (Comment transferred from original article on Washerhelp) 3rd February 2013 01:13:12 AM - Kevin Hi I've just come across your site and hope you may be able to help. I've just bought a Hotpoint LFT228 integrated dishwasher - to replace a Hotpoint LFT114 model; the cost of replacing the door seals made a replacement the best option. The new machine has an aqua stop hose (searching for this brought me to your site and the very useful info about these) whereas the previous model had a standard washing machine fill hose. At the dishwasher end, the hose is built into the machine, making it impossible to replace this with the standard hose - which I had left in place from the old dishwasher, hoping to simply reconnect to the new dishwasher with a minimum of fuss. It looks like I will now need to create a much larger hole in the site of the under sink cupboard for the aqua hose head to be passed through - as well as re-jigging the direction of the source tap to accommodate the plastic box at the end of the aqua stop hose - as in the photo in your article about this. But, is there another way? I've managed to buy a plastic screw-thread 3/4" male-to-male barrel which would allow the existing hose to remain in place, connected to the water supply but allow me to join the new aqua stop hose to this at a convenient point behind the dishwasher. The question is - would extending the length of hose between the water supply point and the dishwasher in this way have any affect on the filling of the machine - or create any other problems? The length of hose would be over two metres. I spoke to Hotpoint this morning, but their service team weren't a great help - and suggested the dishwasher "might not fill up and simply not work". The man was very keen to try and sell me an extended warranty though... I'd really appreciate your thoughts or suggestions as you clearly know a lot about such things. Thanks in advance. Kevin Wooldridge
(Comment transferred from original article on Washerhelp)
3rd February 2013 01:13:12 AM – Kevin
Hi I’ve just come across your site and hope you may be able to help. I’ve just bought a Hotpoint LFT228 integrated dishwasher – to replace a Hotpoint LFT114 model; the cost of replacing the door seals made a replacement the best option. The new machine has an aqua stop hose (searching for this brought me to your site and the very useful info about these) whereas the previous model had a standard washing machine fill hose.
At the dishwasher end, the hose is built into the machine, making it impossible to replace this with the standard hose – which I had left in place from the old dishwasher, hoping to simply reconnect to the new dishwasher with a minimum of fuss. It looks like I will now need to create a much larger hole in the site of the under sink cupboard for the aqua hose head to be passed through – as well as re-jigging the direction of the source tap to accommodate the plastic box at the end of the aqua stop hose – as in the photo in your article about this. But, is there another way? I’ve managed to buy a plastic screw-thread 3/4″ male-to-male barrel which would allow the existing hose to remain in place, connected to the water supply but allow me to join the new aqua stop hose to this at a convenient point behind the dishwasher.
The question is – would extending the length of hose between the water supply point and the dishwasher in this way have any affect on the filling of the machine – or create any other problems? The length of hose would be over two metres. I spoke to Hotpoint this morning, but their service team weren’t a great help – and suggested the dishwasher “might not fill up and simply not work”. The man was very keen to try and sell me an extended warranty though… I’d really appreciate your thoughts or suggestions as you clearly know a lot about such things.
Thanks in advance. Kevin Wooldridge
0 replies (Comment transferred from original article on Washerhelp) 29th January 2013 03:38:11 PM - Tom Thanks Washerhelp. I will try a standard hose tonight and i will let you know the result. i assume the mechanical type aqua stop hoses use some kind of venturi chamber, and when the water pressure drops (due to a leak), the valve closes. i am curious how this electrical one works, like you say it may piggy back the main input valve inside the machine and turn on when the input valve is turned on by the machine, but how it knows there is a leak? if it is just a 240v solenoid, then it is simply on or off as it is only a 2 wire connection, or if it is a neutral return then the machine must switch the live on/off to operate the solenoid. i will do some checking with a multimeter and figure it out. Many thanks Tom
(Comment transferred from original article on Washerhelp)
29th January 2013 03:38:11 PM – Tom
Thanks Washerhelp. I will try a standard hose tonight and i will let you know the result. i assume the mechanical type aqua stop hoses use some kind of venturi chamber, and when the water pressure drops (due to a leak), the valve closes.
i am curious how this electrical one works, like you say it may piggy back the main input valve inside the machine and turn on when the input valve is turned on by the machine, but how it knows there is a leak? if it is just a 240v solenoid, then it is simply on or off as it is only a 2 wire connection, or if it is a neutral return then the machine must switch the live on/off to operate the solenoid. i will do some checking with a multimeter and figure it out. Many thanks Tom
0 replies (Comment transferred from original article on Washerhelp) 29th January 2013 03:08:12 PM - Washerhelp Hello Tom. More common Aqua stop hoses are self contained and need no power to work. They are just a hose within a hose and if the inner hose leaks it stops the hose taking water in (presumably by the water physically operating a mechanism that stops the water going through the hose). When these aqua stop hoses have failed they should show a red dot in the small plastic window on the main section. The way yours is fitted there's obviously an electric solenoid in the aqua-hose, which is energised from the machine. If you left the electrical connections on when you unscrewed it from the machine, and no water went into the washing machine when it should have been filling then it would imply the aqua stop hose is faulty. However, it's theoretically possible some other fault could stop the valve getting power or a neutral return and account for no water going into the machine. If the valve on the actual washing machine which you screw the hose onto has its own solenoid, and its own power supply (so in effect the aqua stop hose is just piggy-backed onto the regular solenoid) then a normal hose may work ok. I'll update my article to mention that some of these devices have their own power supply.
(Comment transferred from original article on Washerhelp)
29th January 2013 03:08:12 PM – Washerhelp
Hello Tom. More common Aqua stop hoses are self contained and need no power to work. They are just a hose within a hose and if the inner hose leaks it stops the hose taking water in (presumably by the water physically operating a mechanism that stops the water going through the hose). When these aqua stop hoses have failed they should show a red dot in the small plastic window on the main section.
The way yours is fitted there’s obviously an electric solenoid in the aqua-hose, which is energised from the machine. If you left the electrical connections on when you unscrewed it from the machine, and no water went into the washing machine when it should have been filling then it would imply the aqua stop hose is faulty. However, it’s theoretically possible some other fault could stop the valve getting power or a neutral return and account for no water going into the machine.
If the valve on the actual washing machine which you screw the hose onto has its own solenoid, and its own power supply (so in effect the aqua stop hose is just piggy-backed onto the regular solenoid) then a normal hose may work ok. I’ll update my article to mention that some of these devices have their own power supply.
0 replies (Comment transferred from original article on Washerhelp) 29th January 2013 02:37:46 PM - Tom The problem i have is the washing machine does not take in any water, and was working before moving house. if you disconnect the 'aqua stop hose' from the mains water supply pipe on the wall, and turn the water on, water comes out. so the supply is ok. if you connect the 'aqua stop hose' to the mains supply on the wall, and unscrew it at the machine end and turn the washing machine on, and turn the water supply on, no water comes through, so i assume the 'aqua stop' is active and not allowing the water through. I took the shroud off around the water inlet on the washing machine to expose the water pipe inlet which is just a normal screw type washing machine water supply hose within the 'aqua stop hose' and there is a cable that runs through pipe down to the valve at the water supply end, the cover on the water supply end is marked '240v' etc. At the machine end the wire goes inside and obviously connects inside the machine to power the 'aqua stop'. my question is: if i unplug this wire and remove the 'aqua stop hose' completely and replace with a standard washing machine hose will the machine be looking for feedback from the aqua stop? Siemens WXL147AUK Thanks for the advice Tom
(Comment transferred from original article on Washerhelp)
29th January 2013 02:37:46 PM – Tom
The problem i have is the washing machine does not take in any water, and was working before moving house. if you disconnect the ‘aqua stop hose’ from the mains water supply pipe on the wall, and turn the water on, water comes out. so the supply is ok. if you connect the ‘aqua stop hose’ to the mains supply on the wall, and unscrew it at the machine end and turn the washing machine on, and turn the water supply on, no water comes through, so i assume the ‘aqua stop’ is active and not allowing the water through.
I took the shroud off around the water inlet on the washing machine to expose the water pipe inlet which is just a normal screw type washing machine water supply hose within the ‘aqua stop hose’ and there is a cable that runs through pipe down to the valve at the water supply end, the cover on the water supply end is marked ‘240v’ etc. At the machine end the wire goes inside and obviously connects inside the machine to power the ‘aqua stop’.
my question is: if i unplug this wire and remove the ‘aqua stop hose’ completely and replace with a standard washing machine hose will the machine be looking for feedback from the aqua stop?
Siemens WXL147AUK Thanks for the advice Tom
0 replies (Comment transferred from original article on Washerhelp) 29th January 2013 Most Aqua stop hoses just screw onto the washing machine's fill valve the same as any other hose. Everything that's different about it is within the hose itself, which is why many can be replaced with a normal hose - although clearly a normal hose will not have anti flood protection.
(Comment transferred from original article on Washerhelp)
29th January 2013
Most Aqua stop hoses just screw onto the washing machine’s fill valve the same as any other hose. Everything that’s different about it is within the hose itself, which is why many can be replaced with a normal hose – although clearly a normal hose will not have anti flood protection.
0 replies (Comment transferred from original article on Washerhelp) 29th January 2013 09:52:01 AM - Tom How does the aqua stop valve connect inside the washing machine itself? and by removing the connector in side and changing to a regular hose, does anything need linking out?
(Comment transferred from original article on Washerhelp)
29th January 2013 09:52:01 AM – Tom
How does the aqua stop valve connect inside the washing machine itself? and by removing the connector in side and changing to a regular hose, does anything need linking out?
Thanks for posting on this. I have an AEG aqua-control hose which is leaking but not tripped (no red in small circular window) I think the washer/seal needs replacing. I have searched everywhere for this particular washer and can’t find it. It is stepped, with a filter mesh, 6mm thick and 24mm in diameter. I don’t suppose you have any tips on where to find a replacement Andy?
If it’s just leaking from where it screws onto the tap try taking the seal off and cleaning it and refitting. Maybe it’s not tight enough although over tightening cuts into the rubber and damages it.
Otherwise it may not be available without the whole thing. Try the Spares4Appliances link in the ads under the article.