Industry Insights
21 posts in this category.
From dasa.org.uk to Whitegoods Help: How We Found Our Home
About Whitegoods Help From dasa.org.uk to Whitegoods Help: How We Found Our Home Every project starts somewhere. For us, it started with a domain name that had a…
The Right to Repair – White Goods
Right to Repair legislation has been widely welcomed as a step forward for consumers and the environment. The principle is sound – but based on decades of industry…
Is the Consumer Rights Act 2015 too hard on retailers?
Under UK consumer rights law, your contract is with the retailer – not the manufacturer. This creates a structural problem at the heart of how appliance disputes are…
Out of Warranty Repairs: Do You Have to Pay?
Being told “the guarantee has run out so there’s nothing we can do” is one of the most common responses consumers receive when an appliance develops a fault.…
Which? Money Helpline Saves Members Over a million pounds
When a retailer refuses a valid claim for a faulty appliance, most consumers give up. They should not. There are free, effective services that give consumers the backing…
Consumers Lost Billions Not Using Consumer Rights
UK consumers pay out hundreds of millions of pounds every year for repairs and replacements they were legally entitled to have covered for free. The reason is not…