Help & Advice
295 posts in this category.
Genuine washing machine spare parts
Not all spare parts sold for washing machines and other appliances are genuine manufacturer parts. Understanding the difference between genuine and non-genuine parts helps avoid wasting money on…
Washing machine under guarantee will they charge if coin in machine?
If a coin or other object left in a pocket causes a washing machine fault, the manufacturer's guarantee will almost certainly not cover the repair. This article explains…
Engineer can’t come for over a week – is this acceptable?
If a washing machine, fridge, or other appliance under guarantee or extended warranty cannot be seen by an engineer for over a week, it raises a legitimate question…
If an engineer doesn’t turn up can I claim compensation?
If a repair engineer fails to show up for a booked appointment, it is possible to claim compensation - but only under certain circumstances, and only if the…
Is a 3 month guarantee on repairs reasonable?
When you pay for an appliance repair, you expect it to last. So what happens when a repair company only offers a 3-month guarantee? Is that acceptable -…
Who is responsible for faulty appliances?
When an appliance develops a fault, it is natural to think the manufacturer should be held responsible. After all, they made it. But UK consumer law works differently…