Help & Advice
277 posts in this category.
Genuine washing machine spare parts
Not all spare parts sold for washing machines and other appliances are genuine manufacturer parts. Understanding the difference between genuine and non-genuine parts helps avoid wasting money on…
Washing machine under guarantee will they charge if coin in machine?
If a coin or other object left in a pocket causes a washing machine fault, the manufacturer’s guarantee will almost certainly not cover the repair. This article explains…
Engineer can’t come for over a week – is this acceptable?
If a washing machine, fridge, or other appliance under guarantee or extended warranty cannot be seen by an engineer for over a week, it raises a legitimate question…
If an engineer doesn’t turn up can I claim compensation?
If a repair engineer fails to show up for a booked appointment, it is possible to claim compensation – but only under certain circumstances, and only if the…
Is a 3 month guarantee on repairs reasonable?
Quick Answer A 3-month guarantee on an appliance repair is not reasonable. Under the Consumer Rights Act 2015, any repair must be of satisfactory quality and last a…
Who is responsible for faulty appliances?
Quick Answer Under the Consumer Rights Act 2015, the retailer – not the manufacturer – is legally responsible for a faulty appliance. Your contract is with whoever sold…