Some appliances still come with free 5 year parts guarantees. They’ve been around since the 80s and can occasionally prove useful. But unless you need an expensive part, it could cost you more than using an independent engineer, even though they would charge for parts and labour.
This is how free 5 year parts guarantees work
You have to use the manufacturer’s engineers, and must pay for the labour involved in fitting the parts. You cannot get any part free otherwise. The labour charge for fitting a part will usually be at least £90 or more. If you need a major part replacing, it can work out cheaper to use the parts guarantee.
But if it doesn’t need any new parts, or only minor parts it can work out more expensive. The dilemma is that until an engineer looks at the washing machine, you don’t know if it would be cheaper to use it or pay an independent engineer. So by the time an engineer tells you what parts are needed it’s too late.
Useful safety net
The 5-year parts guarantee is a useful safety net against serious (but more rare) faults while the washing machine is under 5 years old. So it’s useful to have but you may never actually need it. The schemes are attractive to the manufacturers because the majority of repairs needed under 5 years are relatively minor, and need few if any parts.
Rough guide for who is best to call out if you have a free 5 year parts warranty.
If the washing machine becomes very noisy on spin, and sounds rough when you spin the drum by hand, it could be drum bearings. If so it will be cheaper and better to use the manufacturer.
If a washing machine is dead, wont fill with water, door wont open, leaking, or just seems like something relatively minor, it ought to be cheaper to use an independent company. (NOTE: No one can know for sure until an engineer looks at the washing machine)