About Whitegoods Help

What is Whitegoods Help?

Whitegoods Help is one of the UK’s longest-running consumer appliance websites. It exists to help people understand what is wrong with their washing machine, tumble dryer, dishwasher, oven or fridge freezer, and to decide what to do next.

The site was built by an appliance engineer, not a marketing agency. That hands-on foundation still shapes every guide, from simple checks you can do yourself to clear warnings about faults that should be left to a professional.

How did Whitegoods Help start, and where is it today?

Whitegoods Help grew from one engineer’s frustration that the appliance advice available to ordinary households was vague, wrong or missing altogether. More than two decades later, that practical knowledge forms the core of a much broader platform.

The fuller story of how the site found its current home, including the role of the former dasa.org.uk website, is told in From DASA to Whitegoods Help: our story.

Who is behind Whitegoods Help?

Whitegoods Help was founded by appliance engineer Andy Trigg and developed from his decades of hands-on repair experience in UK homes. His original technical guidance remains the backbone of the site’s fault and repair content.

Since 2026, the site has been developed under the ownership of Whitegoods Help Ltd, with Adrian Welke contributing more than 25 years of appliance-industry experience. That experience now works alongside the site’s historic knowledge, community contributions and modern AI-assisted tools.

The aim has always been the same: give people honest, practical information based on real engineering knowledge, not guesswork. If someone can fix their appliance themselves, brilliant. If they need an engineer, help them understand why, and make sure they don’t spend money unnecessarily.

Founding engineer, Whitegoods Help

What is Whitegoods Help becoming?

Whitegoods Help began as an appliance advice website, but the way people look for help is changing. The aim now is to make Whitegoods Help one of the UK’s most useful consumer appliance resources, bringing specialist knowledge, real-world experience, community information and modern technology together in one place.

Help and adviceMore than two decades of washing machine fault guides, appliance error code explanations, safety guidance, buying advice and practical technical knowledge.

Help forumThe Whitegoods Help appliance repair forum lets you post your make, model and symptoms, alongside a long-running archive of real appliance questions and solved discussions.

Appliance diagnosticsAI-assisted tools, available from the Whitegoods Help homepage, help you understand symptoms, explore possible causes and decide what to do next. They support informed decisions rather than offering certainty where a fault cannot safely be diagnosed remotely.

Whitegoods Help Part FinderA developing appliance spare parts service that uses appliance model and supplier data to identify parts compatible with your specific machine, rather than leaving you to search thousands of unrelated products.

Find an EngineerA free marketplace where you can find independent appliance repair businesses operating in your area and contact them directly.

How does Whitegoods Help support the whole appliance problem?

Together, these services are designed to follow the way people actually deal with a faulty appliance, from the first confusing symptom to a practical solution.

1. Understand the problem. Start with a fault guide, an error code page or the AI-assisted diagnostics to work out what the symptoms are likely to mean.
2. Explore the options. Decide whether a simple check will solve it, whether a repair is worthwhile, or whether repairing or replacing the appliance makes more sense.
3. Find the right part or find an engineer. Identify a compatible spare part for a safe DIY fix, or search for an independent repair business when the job needs a professional.

How does Whitegoods Help keep its advice useful and fair?

Useful advice comes first. Whitegoods Help exists to help consumers understand their appliances and make better-informed decisions when something goes wrong.

Editorial content explains the problem and the realistic options, whether that means a simple check, leaving a repair to a professional, identifying a compatible spare part, finding an independent engineer, replacing the appliance, or discovering that no repair is needed at all.

How Whitegoods Help is funded

Whitegoods Help Ltd may earn revenue from services available through the platform, including spare parts and other commercial relationships. Those commercial interests do not determine the technical or editorial conclusions of the advice.

Where Whitegoods Help has a commercial relationship relevant to information or services on the site, the aim is to make that relationship clear.

How do repair and spare parts help work?

When understanding the fault is not enough, Whitegoods Help can help with the next step. The developing Part Finder helps you identify compatible appliance components, while Find an Engineer lets you search for and contact independent appliance repair businesses serving your area.

Repairs are arranged directly with the business you choose

Whitegoods Help does not carry out repairs through Find an Engineer. You contact and arrange any work directly with the independent business you select, so check their terms, pricing and any guarantee before agreeing to a visit.

Safety comes before any DIY repair

Always unplug an electrical appliance and isolate it from the mains before removing any panel. Never attempt work on gas appliances yourself: gas work must be carried out by an engineer on the Gas Safe Register, and if you smell gas, call the National Gas Emergency Service on 0800 111 999.

If you are unsure about any repair, stop and use a qualified professional. Read the DIY appliance repair safety guide before you start.

Where has Whitegoods Help’s expertise been referenced?

Over more than two decades, the site’s founding engineer has been quoted and consulted by national media and consumer organisations, including independent consumer testing investigations into appliance reliability in 2011 and 2012.

One of those investigations involved stripping down more than a dozen washing machines from different brands and comparing them side by side. That research still informs some of the site’s most-read washing machine buying advice.

Who is Whitegoods Help for?

Whitegoods Help is built for the person standing in front of a broken appliance at 10pm with no idea where to start. Content is written for readers with no technical background, and where engineering terms are needed, they are explained.

• 
  Households who want to understand a fault before paying for an engineer visit.
• 
  Confident DIYers who need to identify the right spare part for their model.
• 
  Anyone checking whether their appliance is affected by a tumble dryer fire risk safety notice or recall.
• 
  Buyers who want practical, reliability-focused advice before choosing a new appliance.

Where a fault is genuinely dangerous or beyond DIY, the guidance says so clearly, without alarmism and without softening the message.

What are the most useful pages on Whitegoods Help?

• Washing machine fault guides: step-by-step help for the most common faults
• Washing machine error codes: plain-English meanings for all major brands
• Tumble dryer fire risk safety notices: check whether your appliance is affected
• Best washing machine to buy: an engineer-led guide to reliability
• Appliance spare parts: how to find and order the right part
• Find an Engineer: search for independent appliance repair businesses covering your area

Who operates Whitegoods Help?

Company information

Whitegoods Help is operated by Whitegoods Help Ltd, company number 14702046, registered in England and Wales. Registered office: 4 Calder Close, Calder Park, Wakefield, West Yorkshire, WF4 3BA.

Whitegoods Help Ltd is part of the Aaco Holdings Ltd group. NAC (Domestic Appliances) Ltd is a separate company within the same group.

Frequently asked questions about Whitegoods Help