Industry Insights
24 posts in this category.
Is the Consumer Rights Act 2015 too hard on retailers?
Dishwashers are designed to work with three separate components: detergent, salt, and rinse aid. Multi-tab (all-in-one) detergent tablets claim to replace all three, but for them to work…
Out of Warranty Repairs: Do You Have to Pay?
Being told "the guarantee has run out so there's nothing we can do" is one of the most common responses consumers receive when an appliance develops a fault.…
Which? Money Helpline Saves Members Over a million pounds
When a retailer refuses a valid claim for a faulty appliance, most consumers give up. They should not. There are free, effective services that give consumers the backing…
Consumers Lost Billions Not Using Consumer Rights
UK consumers pay out hundreds of millions of pounds every year for repairs and replacements they were legally entitled to have covered for free. The reason is not…
Who Really Makes Your Appliance?
The UK washing machine market appears competitive - dozens of brands, hundreds of models. But behind those familiar logos, a handful of global corporations make the vast majority…
ISE Washing Machines Overview
ISE - Independent Service Engineering - was one of the most ambitious and idealistic projects in the history of the UK white goods industry. Born from the frustrations…