Safety notice on Gorenje fridge-freezers
The affected models are the Gorenje RKI ORA E and RK ORA E fridge freezers bought in 2007 and 2008. Owners were advised to check the serial number and article number against the affected batch. The nature of the hazard is described only as “a potential fault on one of the components” – Gorenje did not publish more specific details. Contact Gorenje customer services with your model and serial number to confirm whether your appliance is affected.
Gorenje issued a safety notice for RKI ORA E and RK ORA E fridge freezer models bought in 2007 and 2008. A potential component fault could in certain circumstances cause a hazardous failure. Gorenje’s own safety notice page has since been removed. If you own one of these models, contact Gorenje directly to check whether your specific appliance is affected and whether the fault has been addressed.
The Official Notice
“Gorenje ensure the highest degree of safety to the functioning of its appliances. As a result, the company Gorenje invites the owners of fridge-freezer models RKI ORA E and RK ORA E, bought in 2007 and 2008, to check the serial number and article number. Under certain circumstances a potential fault may occur on one of the components of the affected models that may cause a hazardous failure.”
Gorenje – original safety notice
Affected Models
Gorenje RK ORA E
Both models were produced and sold in 2007 and 2008. Whether your specific unit is affected requires checking the serial number and article number against the batch covered by the notice. As Gorenje’s own safety page has been removed, this check must now be done directly with Gorenje customer services.
What to Do
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Find the model and serial number. This is usually on a label inside the fridge compartment – on the interior side wall or at the rear. Note both the model name and the serial number before contacting Gorenje.
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Contact Gorenje directly. Gorenje’s original safety notice page has been removed from their website. Contact Gorenje customer services through their current website or telephone number, provide your model and serial number, and ask specifically about the RKI ORA E / RK ORA E safety notice issued for 2007 and 2008 models.
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Do not leave the appliance unattended for long periods until you have confirmed whether it is affected and what action is required. As with all fridge freezers subject to safety notices, this appliance runs continuously and cannot simply be switched off without spoiling the contents – arrange the confirmation contact with Gorenje as quickly as possible.
This is a recurring issue with manufacturer safety notices – pages are removed after the initial publicity period even though affected appliances may still be in use and unmodified owners may still be discovering the notice for the first time. If you cannot reach Gorenje via their current website, the Trading Standards product safety notices list at tradingstandards.uk may hold archived information on this recall.
All Appliance Safety Notices
Related Safety Notices
Beko Fridge Freezer Safety NoticeSerious fire risk for Beko frost-free fridge freezers from 2000 to 2006 – 20 fires and one death reported.
Hotpoint Fridge Freezer Safety NoticeA separate safety notice affecting certain Hotpoint fridge freezer models.
Samsung RS21 and RS60 Fridge Freezer Safety NoticeInternal sparking fire risk affecting all Samsung RS21 and RS60 fridge freezers regardless of purchase date.
Hoover Frost-Free Fridge Freezer Safety NoticeDefrost heater fault affecting Hoover frost-free fridge freezers from a specific production period.
Frequently Asked Questions
Which Gorenje fridge freezer models are affected?
The affected models are the Gorenje RKI ORA E and RK ORA E, bought in 2007 and 2008. Whether your specific unit is in the affected batch requires checking the serial number and article number with Gorenje directly, as their original safety notice page has been removed.
What is the danger with the affected Gorenje fridge freezers?
Gorenje described the risk as “a potential fault on one of the components that may under certain circumstances cause a hazardous failure.” The notice does not specify what the component is or the precise nature of the hazard. This vagueness is unhelpful but the use of the word “hazardous” means the notice should be treated seriously and confirmed with Gorenje directly.
How do I contact Gorenje about this safety notice?
Contact Gorenje through their current customer service website or telephone number. Their original safety notice page has been removed. Provide the model name (RKI ORA E or RK ORA E) and your serial number. If Gorenje cannot be reached directly, check the Trading Standards product recalls and safety notices list at tradingstandards.uk for any archived information on this notice.
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