Beko Frost Free Fridge Freezers safety notice
Affected appliances were manufactured between January 2000 and October 2006. The serial number on the label inside the fridge will begin with 00, 01, 02, 03, 04, 05, or 06. Over 500,000 appliances were sold in this period. Beko offers a free modification to the defrost timer for all affected units. Contact Beko as a priority if your appliance is in this production period.
Beko issued a safety notice for certain frost-free fridge freezers manufactured between January 2000 and October 2006. A fault in the defrost timer can cause overheating leading to fire. At least 20 fires were reported in London alone, with one fatality. All affected owners should arrange the free modification immediately. Check your model using the Beko safety checker: refsafety.beko.co.uk
What Is Causing the Fire Risk?
The defrost timer is the component responsible for triggering the heating element that periodically defrosts the evaporator coil in a frost-free fridge freezer. A fault in this timer can cause it to overheat. At the extreme end, this overheating can result in a fire producing significant toxic smoke. The BBC reported that some affected appliances had already been catching fire as far back as 2007 before the safety notice was widely publicised, and that at least 20 fires had occurred in London alone.
How to Check If Your Appliance Is Affected
Manufacture date
Affected appliances were manufactured between January 2000 and October 2006.
Serial number
The serial number is on a label inside the fridge compartment. If the serial number begins with 00, 01, 02, 03, 04, 05, or 06, the appliance is potentially within the affected production period.
Beko’s checker tool
Use the Beko safety checker at refsafety.beko.co.uk to confirm whether your specific model is on the affected list. If this page is no longer accessible, contact Beko customer services directly with your model and serial number.
What to Do
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Check your serial number against the criteria above and use the Beko safety checker to confirm whether your appliance is affected.
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Contact Beko immediately to arrange the free defrost timer modification. This modification is free of charge for all affected appliances. Do not wait – arrange it as quickly as possible.
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Register your appliance if you have not already done so. When a serious safety issue arises, registered owners are the first to be contacted by the manufacturer. Unregistered owners may not find out about a safety notice until long after the initial publicity – or not at all. Always register new white goods appliances at the point of purchase.
Beko’s advice at the time of the notice was that owners whose appliances were working normally, with no unusual symptoms, could continue using them until the modification was arranged. The London Fire Brigade representative stated that fires appeared to be preceded by intermittent faults – suggesting an appliance showing no symptoms was not at immediate risk. However, only you can make this decision. If the appliance has been behaving unusually, or if you have any doubt, switching it off is the safer option even at the cost of food spoilage. If you do unplug it, do not open the door, contact Beko as quickly as possible, and transfer or use up food where you can before it spoils.
If You Lose Food Due to Unplugging the Appliance
If you unplug the appliance and suffer food loss as a result, you may have grounds to claim compensation from Beko or the original retailer as “consequential loss.” To support any claim:
- Photograph the food contents before they are discarded
- Note down every item and keep packaging where possible
- Calculate the total cost and keep receipts if available
- Document your attempts to contact Beko and any delays you experienced
Be aware that both the manufacturer and retailer may initially resist a consequential loss claim, even if the underlying appliance fault is accepted. If they do not comply, the small claims court is an available option. A court is likely to consider it reasonable that an owner unplugged an appliance upon learning of a documented fire risk from national news coverage, particularly if they could not reach Beko. See our guide on consumer rights and faulty appliances.
All Appliance Safety Notices
Related Safety Notices
Hotpoint Fridge Freezer Safety NoticeA separate safety notice affecting certain Hotpoint fridge freezer models.
Hoover Frost-Free Fridge Freezer Safety NoticeDefrost heater fault affecting Hoover frost-free fridge freezers from a specific production period.
CDA PC62SS Fridge Freezer Safety NoticeComponent fault affecting CDA American fridge freezers from 2005 to 2006.
8 Ways to Make Appliances SaferPractical steps every household can take to reduce fire, electrical, and flood risks from large appliances.
Frequently Asked Questions
How serious is the Beko fridge freezer fire risk?
Very serious. The safety notice escalated from a general overheating warning to national news coverage following reports of at least 20 fires in London alone and one fatality. Over 500,000 appliances were sold in the affected production period. The BBC reported that some fires had been occurring since at least 2007, before the notice was widely publicised. Anyone with an affected appliance should arrange the free modification as a priority.
How do I find my Beko fridge freezer’s serial number?
The model and serial number label is inside the fridge compartment – on the interior side wall or at the back. Affected serial numbers begin with 00, 01, 02, 03, 04, 05, or 06, corresponding to appliances manufactured in those years between 2000 and 2006.
Is the modification free of charge?
Yes. Beko offered a free defrost timer modification for all affected appliances. Contact Beko to confirm the current arrangements for the modification programme.
Can I claim compensation if I lose food by unplugging the fridge?
You may have grounds to claim consequential loss from Beko or the retailer. Document the food contents, photograph them, calculate the cost, and keep records of your attempts to contact Beko. Manufacturers and retailers may initially resist such claims, but the small claims court is an available route if they do not comply. Consumer advice from Citizens Advice or a consumer rights service is worth seeking before pursuing a formal claim.
95 Comments
Grouped into 81 comment threads.
5 replies I have frost free combo fridge freezer. Model CDA 660F BEKO to night I notice choc ices had melted in bottom compartment if freezer other stuff in freezer ok fan still going . But fridge seems dry and between the door and freezer on out side is very hot will this catch fire or is this normal had my appliance some years not noticed this before
2 replies Mrs S B Plumpton: You have to go to the Beko "check your appliance" page that I've linked to in my article and several subsequent comments where you can enter the serial number of the fridge freezer to see if the model is affected or not. The model number alone is not sufficient. The models affected were all made between 2000 and 2006. There are instructions on the site on how to find the serial number (although it's usually on a label inside the fridge.) Ms Lavington says: Beko are still insisting that if the appliance is working normally and not showing any signs of any fault or exhibiting any strange behaviour they say it is still safe to use until they can get to it. On the check your appliance tool they have introduced a method of recording your details so that they can contact you, which I would do if you can't get through. Quote:We believe it is still safe to continue using your product until the engineer visits, but please take the same care as you would with any other electrical appliance. However, if you have any concerns that the product may not be operating correctly please call us for further advice. Other Beko branded models and all Beko frost free fridge freezers manufactured after this date are unaffected."
Mrs S B Plumpton: You have to go to the Beko “check your appliance” page that I’ve linked to in my article and several subsequent comments where you can enter the serial number of the fridge freezer to see if the model is affected or not. The model number alone is not sufficient. The models affected were all made between 2000 and 2006. There are instructions on the site on how to find the serial number (although it’s usually on a label inside the fridge.)
Ms Lavington says: Beko are still insisting that if the appliance is working normally and not showing any signs of any fault or exhibiting any strange behaviour they say it is still safe to use until they can get to it. On the check your appliance tool they have introduced a method of recording your details so that they can contact you, which I would do if you can’t get through.
Quote:
We believe it is still safe to continue using your product until the engineer visits, but please take the same care as you would with any other electrical appliance. However, if you have any concerns that the product may not be operating correctly please call us for further advice.
Other Beko branded models and all Beko frost free fridge freezers manufactured after this date are unaffected.”
Likely replying to Washerhelp
Thanks Washerhelp, I have just checked and mine isn’t on the list. Your article is very well informed and helped me out greatly (You might have saved someone’s life by making people aware!).
If only half the people visiting this article would read it thoroughly rather than you having to repost items already outlined you might be able to get some other work done! ;)
1 reply Please let us know what happens Jean.
1 reply HI, I am having a new Beko fridge freezer CS5713APW delivered o. Saturday 29th April 2017. IS this model on any risk...I live in retirement flats and I need to know asap please....Thankyou
HI, I am having a new Beko fridge freezer CS5713APW delivered o. Saturday 29th April 2017.
IS this model on any risk…I live in retirement flats and I need to know asap please….Thankyou
1 reply Go Was wondering if you can help? I'm looking to buy a fridge freezer currently and Beko seems to be the one that best suits my needs. However, it has always stuck in my mind about this fire issue they had. Are Below on sale today safe now? Thanks
Go
Was wondering if you can help? I’m looking to buy a fridge freezer currently and Beko seems to be the one that best suits my needs.
However, it has always stuck in my mind about this fire issue they had.
Are Below on sale today safe now?
Thanks
Likely replying to Liam
Hello Liam, the safety issue in this article only refers to models manufactured over 10 years ago. Unfortunately there still is a slow but steady stream of appliance safety recalls, so no one really knows if any particular appliance, brand or model is free from any potentially dangerous design flaws yet to be discovered.
All I can say is that in my opinion, and from what I’ve observed over the years of reporting them is that although the budget and mid price brands appear to have more issues, no brand is totally immune from having to issue a safety notice.
Here’s a tally of all the appliance safety notices I’ve discovered during the last 9 years which is a very small amount of appliances out of all those manufactured in this time –
AEG (2)
Bush
Bosh
Beko (3)
Candy (2)
CDA
Creda
Electrolux (2)
Flavel
Glen Dimplex
Gorenje
Haier
Hoover (2)
Hotpoint (4)
Indesit (3)
John Lewis Brand
Leisure
Lec
LG
Moffat
Neff
Samsung
Siemens (2)
Tricity Bendix
White Knight
Zanussi (2)
1 reply hi i am waiteng for a beko fridge freezer to come from beko , i take it that new ones are safe , mal in billingshurst west sussex.
hi i am waiteng for a beko fridge freezer to come from beko , i take it that new ones are safe , mal in billingshurst west sussex.
Likely replying to malcolm waites.
Hello Malcolm. The appliances warned about in this article were made between January 2000 and October 2006 so any new one should be completely different. Of course no one can say for sure about any appliance currently on sale, it’s crazy that this sort of thing keeps happening. No manufacturer is immune from safety issues like this but it has to be said it appears the budget end tend to be more affected, which is hardly surprising.
1 reply Hi guys again ! I personally took the desicion to replace the fridge freezer with a different make and model. Although my fridge freezer was fine i wasnt happy at the thought of it blowing in the middle of the night. As the news reports where suggesting after about 6 or 7 years after buying the fridge freezer it might go! I'll give Beko their due because just 2 weeks after i filled the online form i got a phonecall on behalf of them for an engenieer to call out and fix it but i told them not to bother as i bought a brand new one instead .Now i think it might have been the right decision as some people are getting it fixed and the fridge is failing anyway! Oh dear. Hope everyone gets there fridge sorted.
Hi guys again !
I personally took the desicion to replace the fridge freezer with a different make and model. Although my fridge freezer was fine i wasnt happy at the thought of it blowing in the middle of the night. As the news reports where suggesting after about 6 or 7 years after buying the fridge freezer it might go!
I’ll give Beko their due because just 2 weeks after i filled the online form i got a phonecall on behalf of them for an engenieer to call out and fix it but i told them not to bother as i bought a brand new one instead .Now i think it might have been the right decision as some people are getting it fixed and the fridge is failing anyway!
Oh dear.
Hope everyone gets there fridge sorted.
1 reply It seems that the fire hazard relating to Beko appliances is not limited only to freezers. I have a Beko washing machine which I bought from Argos and every time I used its highest spin programme the whole kitchen filled up with smoke before the electrical safety system in the house kicked in and cut off the electricity. I have contacted Beko but they say as the period of warranty is finished it is no longer their responsibility.
It seems that the fire hazard relating to Beko appliances is not limited only to freezers. I have a Beko washing machine which I bought from Argos and every time I used its highest spin programme the whole kitchen filled up with smoke before the electrical safety system in the house kicked in and cut off the electricity. I have contacted Beko but they say as the period of warranty is finished it is no longer their responsibility.
Likely replying to Hamid Shadrokh
Hello Hamid: Unfortunately, all appliances and electrical products can catch fire. Your problem may just be a “normal” incident of an appliance shorting out. The electrical safety system is designed to trip in such circumstances and it’s great that it did. What caused the problem remains a mystery until a qualified engineer looks at it but I haven’t heard of any specific safety issues regarding Beko washing machines. If I do I will definitely warn about it on my Blog and in my Newsletter.
Please subscribe to or follow Whitegoodshelp on Facebook to keep informed of such important information and more.
1 reply I have just heard that there is a safty issue with Beko fridge freezers, we have a Beko CG975FFW, and it does have a tendency to get VERY wet - I clear the drain hole very now and again, but a few days later I have to take the boxes out and soak up the water.. We are going on holiday to-morrow for 3 weeks , is there a risk that the freezer will shortcircut? regards, ole elholm
I have just heard that there is a safty issue with Beko fridge freezers, we have a Beko CG975FFW, and it does have a tendency to get VERY wet – I clear the drain hole very now and again, but a few days later I have to take the boxes out and soak up the water..
We are going on holiday to-morrow for 3 weeks , is there a risk that the freezer will shortcircut?
regards,
ole elholm
Likely replying to ole elholm
Hello Ole: Your model is not on the list. All the models affected are listed on my article above although I can’t vouch for the accuracy of this list as it was copied from the trading standards safety recall site several weeks ago.
I’m sure you can understand I’m not in a position to say for definite whether it could be affected – only that it’s not on the list of fridge freezers that have been published as affected. The appliances affected where manufactured between 2000 and 2006 so the strong implication is that if yours is fairly new it shouldn’t be affected but if in any doubt please contact Beko themselves.
0 replies That's good. Thanks for the update.
That’s good. Thanks for the update.
Leave a comment
0 replies It's not safe to leave any washing machine on totally unattended
0 replies I am very concerned that I had 3 products by becko and yesterday my washing machine stopped and there was smoke all coming out of it I also have a cooker and fridge freezer. my fridge freezer wasn't on the list but I am concerned cause I fear that I had not been in when my washing machine went that my house would of been on fire.
I am very concerned that I had 3 products by becko and yesterday my washing machine stopped and there was smoke all coming out of it I also have a cooker and fridge freezer. my fridge freezer wasn’t on the list but I am concerned cause I fear that I had not been in when my washing machine went that my house would of been on fire.
0 replies I would go into a John Lewis store if possible and ask their advice. They should be a lot more knowledgeable than most other places. As long as you get a good quality fridge freezer which has separate temperature controls for the fridge and the freezer section you should be ok as long as it doesn't get too cold. The main problems are caused when the freezer temperature is controlled by the same stat as the fridge.
I would go into a John Lewis store if possible and ask their advice. They should be a lot more knowledgeable than most other places. As long as you get a good quality fridge freezer which has separate temperature controls for the fridge and the freezer section you should be ok as long as it doesn’t get too cold. The main problems are caused when the freezer temperature is controlled by the same stat as the fridge.
0 replies I know this is quite log these threads but I'm currently looking for a new fridge freezer (May 2013). Obviously with the publicity of Beko Fridge Freezer catching fire it has put me off totally but if the component that caught alite has totally changed perhaps they are ok to buy now? Certainly as I'm having trouble finding a fridge freezer with an ambient temp of 10oc - most seem to be 16oc or 18oc. Where the fridge freezer is kept (not out-house) but certainly in the winter months the room temp can drop to about 12oc! Annoying I can also only get a small Fridge Freezer which is no more than 55cm wide and ideally no more that 55cm/58cm deep!!
I know this is quite log these threads but I’m currently looking for a new fridge freezer (May 2013). Obviously with the publicity of Beko Fridge Freezer catching fire it has put me off totally but if the component that caught alite has totally changed perhaps they are ok to buy now? Certainly as I’m having trouble finding a fridge freezer with an ambient temp of 10oc – most seem to be 16oc or 18oc. Where the fridge freezer is kept (not out-house) but certainly in the winter months the room temp can drop to about 12oc! Annoying I can also only get a small Fridge Freezer which is no more than 55cm wide and ideally no more that 55cm/58cm deep!!
0 replies Thanks for the update neil.
Thanks for the update neil.
0 replies Hi I would just like to add that they made an offer £85 to cover our food loss. We declined that offer as we had loss £153.77 (current tesco web prices to re buy) and provided photos and a list of these prices. Beko have just offered us £150 (there max offer without documentation) as we cant provide till receipts. We have accepted this offer. But will never by any of there products again.
Hi I would just like to add that they made an offer £85 to cover our food loss. We declined that offer as we had loss £153.77 (current tesco web prices to re buy) and provided photos and a list of these prices. Beko have just offered us £150 (there max offer without documentation) as we cant provide till receipts. We have accepted this offer. But will never by any of there products again.
0 replies its 2013 and they still havent learnt.....how we missed all the other articles I have no idea but 2 fridays ago we did see an advert on itv. so we called (being the weekend they were shut) so we called Monday and was told turn it off. I have to tell you that because if anything happens you will be liable. So we did. We also asked what about the food we will lose while awaiting up to 3 weeks for an engineer. The engineer will assess you loss and we can send in a claim. sounded strange but hey he works for Beko. The enginner came today and fix the 10 year old fridge freezer. But knew nothing of the claim. He did take pictures of our list and put them with the job file. We rang Beko and surprise surprise we should have sent a letter when we called the other week ...who told you that blah blah.....So we have sent an email with pictures and our claim any guesses on how long it takes to get an answer.......
its 2013 and they still havent learnt…..how we missed all the other articles I have no idea but 2 fridays ago we did see an advert on itv. so we called (being the weekend they were shut) so we called Monday and was told turn it off. I have to tell you that because if anything happens you will be liable. So we did. We also asked what about the food we will lose while awaiting up to 3 weeks for an engineer. The engineer will assess you loss and we can send in a claim. sounded strange but hey he works for Beko. The enginner came today and fix the 10 year old fridge freezer. But knew nothing of the claim. He did take pictures of our list and put them with the job file. We rang Beko and surprise surprise we should have sent a letter when we called the other week …who told you that blah blah…..So we have sent an email with pictures and our claim any guesses on how long it takes to get an answer…….
0 replies We've had our fridge freezer modified by a comet engineer who replaced the faulty part and left. The wife calls me at work and tells me the fridge isn't working so I go home to check the situation. He must have pulled the fridge freezer away from the wall with sufficient force to snap the 3 core mains cable and it appears that he then pushed the end of the broken cable back inside the moulded-on plug to hide the problem. I put a new 3 pin plug on it to get it going but now the bottom of the fridge under the salad crispers is filling up with water Does this mean that the new auto defrost timer is also faulty?
We’ve had our fridge freezer modified by a comet engineer who replaced the faulty part and left. The wife calls me at work and tells me the fridge isn’t working so I go home to check the situation. He must have pulled the fridge freezer away from the wall with sufficient force to snap the 3 core mains cable and it appears that he then pushed the end of the broken cable back inside the moulded-on plug to hide the problem.
I put a new 3 pin plug on it to get it going but now the bottom of the fridge under the salad crispers is filling up with water Does this mean that the new auto defrost timer is also faulty?
0 replies Had my part fitted last week and today all my shopping has gone off because the freezer has stopped working, very mad and cant afford to buy any more, dont know what i am going to do now, this is terrible :(
Had my part fitted last week and today all my shopping has gone off because the freezer has stopped working, very mad and cant afford to buy any more, dont know what i am going to do now, this is terrible :(
0 replies Omg, my brick so called frost free started making a loud noise months ago and started freezing in the fridge secession, even though it's on the lowest setting.. When I got the no ice letter I called and was told that yes this was to do with the timer, once it has been changed it will defrost.. Ok two months on and still ice, another timer was fitted today by comet, the guy was a tv eng and had no idea about grieves? He had just been trained to fit the new timers.. What a crock of, I mean they are sending people who have no clue.. I asked him why the ice was still there, he said I've no idea but if I was you I would get it checked out as people have died in house fires... Rang beko they said all they can do is get another time on... 3rd one.. I'm so worried could ice in my fridge cause the timer to over heat.. Or should it be ok now???
Omg, my brick so called frost free started making a loud noise months ago and started freezing in the fridge secession, even though it’s on the lowest setting.. When I got the no ice letter I called and was told that yes this was to do with the timer, once it has been changed it will defrost.. Ok two months on and still ice, another timer was fitted today by comet, the guy was a tv eng and had no idea about grieves? He had just been trained to fit the new timers.. What a crock of, I mean they are sending people who have no clue.. I asked him why the ice was still there, he said I’ve no idea but if I was you I would get it checked out as people have died in house fires… Rang beko they said all they can do is get another time on… 3rd one.. I’m so worried could ice in my fridge cause the timer to over heat.. Or should it be ok now???
0 replies I have an affected Beko Fridge freezer and the engineer was suppose to call two weeks ago but did not show up, I called again and rebooked. I then received a text to say the engineer was off sick and had to re schedule yet again!. taking time off work for nothing. Since then my fridge and freezer has stopped working and all the food had to be thrown away. I called beko again and they thought the engineer had done the job so they closed the case! I called yet again have been waiting over a week now and still waiting for an engineer. spoke to a lady in Beko who has now rescheduled an engineer for a couple of days time. That will be two weeks without a fridge or freezer. I have a child and trying to keep food in the sink with water on it to keep it cool. spent more money on food every day for two weeks and this is getting very expensive and very frustrating. I want to claim for the food but also even if the engineer can fix the fridge I really dont want it as I am scared this will happen again and would prefer a new one as its Beko's fault in the first place and do not want to run the risk of a fire starting in my home. can they really guarantee this WILL NOT happen again.....does anyone know where I stand ???
I have an affected Beko Fridge freezer and the engineer was suppose to call two weeks ago but did not show up, I called again and rebooked. I then received a text to say the engineer was off sick and had to re schedule yet again!. taking time off work for nothing. Since then my fridge and freezer has stopped working and all the food had to be thrown away. I called beko again and they thought the engineer had done the job so they closed the case! I called yet again have been waiting over a week now and still waiting for an engineer. spoke to a lady in Beko who has now rescheduled an engineer for a couple of days time. That will be two weeks without a fridge or freezer.
I have a child and trying to keep food in the sink with water on it to keep it cool. spent more money on food every day for two weeks and this is getting very expensive and very frustrating. I want to claim for the food but also even if the engineer can fix the fridge I really dont want it as I am scared this will happen again and would prefer a new one as its Beko’s fault in the first place and do not want to run the risk of a fire starting in my home. can they really guarantee this WILL NOT happen again…..does anyone know where I stand ???
0 replies Hi guys Please read the above article with care. A lot of people are jumping from the article then to comments and getting completely confused. My fridge freezer was bought in 2005 and is a beko CDA543FW with starting ref number of 05 and is a frost free. Now, i have kids and am worried that there is a potential risk but on the other hand my fridge is still operating fine and thats been 7 yrs running . Completely by chance did i discover this warning on the BBC website. I went straight to the Beko website and clicked on the safety headline. The notice said if i identified the model number with one on the list then i needed to fill out the small online form and put in the ref number from inside the fridge and they would get back to me if there was a risk . As soon as i sent the form it came back with possible risk but someone would get in touch. That was monday and i know they are extremely busy, and yes am in two minds as to keep it or buy another fridge. Its a personal decision. If you or anyone you know has a beko fridge then go online and check against the list of numbers and fill the small form in. The modification is free of charge.
Hi guys
Please read the above article with care. A lot of people are jumping from the article then to comments and getting completely confused.
My fridge freezer was bought in 2005 and is a beko CDA543FW with starting ref number of 05 and is a frost free. Now, i have kids and am worried that there is a potential risk but on the other hand my fridge is still operating fine and thats been 7 yrs running . Completely by chance did i discover this warning on the BBC website.
I went straight to the Beko website and clicked on the safety headline. The notice said if i identified the model number with one on the list then i needed to fill out the small online form and put in the ref number from inside the fridge and they would get back to me if there was a risk .
As soon as i sent the form it came back with possible risk but someone would get in touch. That was monday and i know they are extremely busy, and yes am in two minds as to keep it or buy another fridge. Its a personal decision. If you or anyone you know has a beko fridge then go online and check against the list of numbers and fill the small form in. The modification is free of charge.
0 replies Latest information on the BBC news site is that the recent fire killing 6 people was "most likely" caused by a chest freezer Neasden fire deaths: Chest freezer 'most likely cause. The brand is as yet still unknown. I'm sure this has jolted all at Beko to make doubly sure they are doing everything they possibly can to track down and fix every single one of their fridge freezers with the potential to catch fire without delay.
Latest information on the BBC news site is that the recent fire killing 6 people was “most likely” caused by a chest freezer Neasden fire deaths: Chest freezer ‘most likely cause. The brand is as yet still unknown.
I’m sure this has jolted all at Beko to make doubly sure they are doing everything they possibly can to track down and fix every single one of their fridge freezers with the potential to catch fire without delay.
0 replies Hannah Wade. All you have to do is read the article you commented on. All possible information you need is there including a link to check your appliance on Beko's site. I've had half a dozen people or more now asking the same question, which completely puzzles me because the whole point of the article is to advise people what to do. Unfortunately, due to trying to keep it updated it's now become a fairly long article. I can only imagine some people are finding this a stressful and panicky situation and are only scanning the article. It just needs to be read properly. I've added a couple of extra headers which will hopefully help and I apologise if I seem a little rude :-) I've also removed my long list of model numbers which shortens the article further as the models affected are all clearly visible on Beko's site. Hope this helps make the article easier for people.
Hannah Wade. All you have to do is read the article you commented on. All possible information you need is there including a link to check your appliance on Beko’s site. I’ve had half a dozen people or more now asking the same question, which completely puzzles me because the whole point of the article is to advise people what to do.
Unfortunately, due to trying to keep it updated it’s now become a fairly long article. I can only imagine some people are finding this a stressful and panicky situation and are only scanning the article. It just needs to be read properly. I’ve added a couple of extra headers which will hopefully help and I apologise if I seem a little rude :-)
I’ve also removed my long list of model numbers which shortens the article further as the models affected are all clearly visible on Beko’s site. Hope this helps make the article easier for people.
0 replies Kate Willis, I think it's disgusting the way you've been treated. They better watch themselves because this is not only their fault, but they're messing with people's lives! It sounds threatening, when I say they better watch themselves, it's not meant to sound that way, but this is getting very annoying after reading a lot of your comments and how most of you have been treated. Thank you Washerhelp for posting this and trying to help us all out because it is indeed a scary feeling, especially with people on here with tiny kids. Their non-chalant attitude will get them in a heap of trouble. I've tried emailing them on their site with their 'little' form... no answer. I tried again and received an answer, if you can call it that, and the 'rep' says she wants my full information. DUH, I just gave it to her when I mailed the second time??? Are people really this thick?! We'll see how long it takes them to send someone out.
Kate Willis, I think it’s disgusting the way you’ve been treated. They better watch themselves because this is not only their fault, but they’re messing with people’s lives! It sounds threatening, when I say they better watch themselves, it’s not meant to sound that way, but this is getting very annoying after reading a lot of your comments and how most of you have been treated.
Thank you Washerhelp for posting this and trying to help us all out because it is indeed a scary feeling, especially with people on here with tiny kids. Their non-chalant attitude will get them in a heap of trouble.
I’ve tried emailing them on their site with their ‘little’ form… no answer. I tried again and received an answer, if you can call it that, and the ‘rep’ says she wants my full information. DUH, I just gave it to her when I mailed the second time??? Are people really this thick?! We’ll see how long it takes them to send someone out.
0 replies Our fridge freezer is on the list what should we have contacted beko
Our fridge freezer is on the list what should we have contacted beko
0 replies Beko have denied the recent tragic house fire reportedly caused by a fridge (or fridge freezer), which killed 6 people was a Beko, and the fire brigade have apparently retracted the implication that a fridge was the cause. I will update this as necessary. Mat Batty: Only Beko fridges manufactured between January 2000 and October 2006 are affected by this specific issue.
Beko have denied the recent tragic house fire reportedly caused by a fridge (or fridge freezer), which killed 6 people was a Beko, and the fire brigade have apparently retracted the implication that a fridge was the cause. I will update this as necessary.
Mat Batty: Only Beko fridges manufactured between January 2000 and October 2006 are affected by this specific issue.
0 replies My mother ordered a Beko Fridge Freezer on Saturday from Argos and its due to be delivered this Thursday (29th) and the model number is CDA539F. Should we cancel the order?
My mother ordered a Beko Fridge Freezer on Saturday from Argos and its due to be delivered this Thursday (29th) and the model number is CDA539F. Should we cancel the order?
0 replies Well booked engineer to come out first time arranged after 4pm they turned up at 1100am and said we were out and sorry we missed you card put through the door talk about daft. 2nd appointment made for Saturday just gone engineer turns up I am out wife home with 3 children engineer refused to pull out fridge freezer to conduct repair and expected my wife to do it and when she refused as she is only 5ft tall the engineer left sucking his teeth. Text arrives that afternoon from Comet saying we were out when they called and sorry they missed us can we reschedule again so perhaps third time lucky?? Must admit I am very disappointed with the customer service we have received from Comet & Beko if this is such a major issue it would be nice to get a proactive engineer not just a bloke looking for excuses not to do the work and claim the commission.
Well booked engineer to come out first time arranged after 4pm they turned up at 1100am and said we were out and sorry we missed you card put through the door talk about daft.
2nd appointment made for Saturday just gone engineer turns up I am out wife home with 3 children engineer refused to pull out fridge freezer to conduct repair and expected my wife to do it and when she refused as she is only 5ft tall the engineer left sucking his teeth.
Text arrives that afternoon from Comet saying we were out when they called and sorry they missed us can we reschedule again so perhaps third time lucky??
Must admit I am very disappointed with the customer service we have received from Comet & Beko if this is such a major issue it would be nice to get a proactive engineer not just a bloke looking for excuses not to do the work and claim the commission.
0 replies I would have thought it would be asap margaret. Have they acknowledged your case?
I would have thought it would be asap margaret. Have they acknowledged your case?
0 replies how long do you have to wait for to rectify the fault I seem to have been waiting a long time
how long do you have to wait for to rectify the fault I seem to have been waiting a long time
0 replies Just wanted to get some stuff off my chest about this! I had an affected fridge freezer so booked for it to have the part changed. It was done on a Monday and took all of 5 minutes. We were then out of the house for the whole of that day and when we came to the fridge the following morning it was apparent it had not been working. The entire contents stank and the freezer had completely defrosted. On ringing Comet, they said the earliest they could get someone out would be the Friday - as you can imagine I went a little mad with this as I have two small children at home and could not live without a fridge or food! They said they were so busy with all of these modifications but would get someone out on the Wednesday. An engineer came and said it was a faulty modification that had been installed, and fixed it again within 5 minutes. Comet told me to take photos of the fridge contents and write in with full details and prices. This came to around £145, along with the receipts for food I had to go out and source for each individual meal for around £26. After a while they sent me a cheque for £68 - based on the cubic capacity of the freezer, and that they don't normally re-imburse fridge food. I was obviously not happy with this as I was left out of pocket for their error and it took a further 2 harshly worded letters for them to offer another £13 for the fridge contents. Not one word of an offer of anything to compensate me for all the phone calls I had to make, all my time emptying and cleaning out the smelly fridge, writing letters, and the sheer inconvenience of the whole situation. Just wanted to let everyone know what sort of customer service is being offered from Beko and Comet and that I am still left out of pocket by this whole mess.
Just wanted to get some stuff off my chest about this!
I had an affected fridge freezer so booked for it to have the part changed. It was done on a Monday and took all of 5 minutes. We were then out of the house for the whole of that day and when we came to the fridge the following morning it was apparent it had not been working. The entire contents stank and the freezer had completely defrosted.
On ringing Comet, they said the earliest they could get someone out would be the Friday – as you can imagine I went a little mad with this as I have two small children at home and could not live without a fridge or food! They said they were so busy with all of these modifications but would get someone out on the Wednesday.
An engineer came and said it was a faulty modification that had been installed, and fixed it again within 5 minutes. Comet told me to take photos of the fridge contents and write in with full details and prices. This came to around £145, along with the receipts for food I had to go out and source for each individual meal for around £26.
After a while they sent me a cheque for £68 – based on the cubic capacity of the freezer, and that they don’t normally re-imburse fridge food. I was obviously not happy with this as I was left out of pocket for their error and it took a further 2 harshly worded letters for them to offer another £13 for the fridge contents. Not one word of an offer of anything to compensate me for all the phone calls I had to make, all my time emptying and cleaning out the smelly fridge, writing letters, and the sheer inconvenience of the whole situation.
Just wanted to let everyone know what sort of customer service is being offered from Beko and Comet and that I am still left out of pocket by this whole mess.
0 replies Mrs Marion McGinnes: Please read the article.
Mrs Marion McGinnes: Please read the article.
0 replies The model number of my fridge freezer is on the above list please contact & advice.
The model number of my fridge freezer is on the above list please contact & advice.
0 replies Joan: I've spent hours putting the information on this article and subsequent comments. The information you want is already here.
Joan: I’ve spent hours putting the information on this article and subsequent comments. The information you want is already here.
0 replies My fridge freezer , Model No; CDA 539 FW, Serial No; 101 162 1705. Bought September 2010. Will this be affected by the fault. Information please.
My fridge freezer , Model No; CDA 539 FW, Serial No; 101 162 1705. Bought September 2010. Will this be affected by the fault. Information please.
0 replies Hi Please help i have a faulty model and dont feel comfortable with it in the house i have rang this number given for days and days what do we do next ??? cant get through model number CDA659FS . Thanks
Hi
Please help i have a faulty model and dont feel comfortable with it in the house i have rang this number given for days and days what do we do next ??? cant get through model number CDA659FS .
Thanks
0 replies PLEASE CAN YOU TELL ME IFTHIS ITEM IS OK CDA 543FS`Z (GDA 543FS`Z) MY MOTHER INLAW HAS ASKED IF I COULD FIND THIS OUT FOR HER SHE 72 AND VERY WORRIED I HOPE THE `Z IS PART OF THE NUMBER I HOPE TO HEAR FROM YOU ASAP MANY THANKS Mrs S B Plumpton
PLEASE CAN YOU TELL ME IFTHIS ITEM IS OK CDA 543FS`Z (GDA 543FS`Z)
MY MOTHER INLAW HAS ASKED IF I COULD FIND THIS OUT FOR HER SHE 72 AND VERY WORRIED I HOPE THE `Z IS PART OF THE NUMBER I HOPE TO HEAR FROM YOU ASAP
MANY THANKS
Mrs S B Plumpton
0 replies Further to my last comment, anyone interested may find my following articles of use, which also contains links to other related articles at the bottom -Fire risks in appliances
Further to my last comment, anyone interested may find my following articles of use, which also contains links to other related articles at the bottom –Fire risks in appliances
0 replies Beko currently have an updated media statement on their site where they explain how they have responded to this issue so far. They also reiterate that in their opinion, affected appliances are still safe to use as long as they are working apparently ok - and to keep a close eye on them until something is sorted. Over 500,000 of these products have been sold, and most have been safely in use, some for over ten years. It is important to realise that the risk to consumers is extremely low. You can continue to use your fridge freezer, but as with any electrical product, if you notice anything different please contact us. Our original plan, as discussed and supported by Trading Standards was for a phased approach in order to minimise consumer delay and concern"
Beko currently have an updated media statement on their site where they explain how they have responded to this issue so far. They also reiterate that in their opinion, affected appliances are still safe to use as long as they are working apparently ok – and to keep a close eye on them until something is sorted.
Over 500,000 of these products have been sold, and most have been safely in use, some for over ten years. It is important to realise that the risk to consumers is extremely low. You can continue to use your fridge freezer, but as with any electrical product, if you notice anything different please contact us. Our original plan, as discussed and supported by Trading Standards was for a phased approach in order to minimise consumer delay and concern”
0 replies denise: yes I reported on that safety notice too ( Beko and Glen Dimplex cookers with a separate grill implicated in 6 deaths ) and it's still in force as there may be people still using these cookers.
denise: yes I reported on that safety notice too ( Beko and Glen Dimplex cookers with a separate grill implicated in 6 deaths ) and it’s still in force as there may be people still using these cookers.
0 replies yet again BEKO have produced an appliance which can be dangerous or even fatal. In the past , they produced a gas cooker which was linked to several deaths from carbon monoxide. again in my opinion the recall was not made quickly enough. when will people start to question this?
yet again BEKO have produced an appliance which can be dangerous or even fatal. In the past , they produced a gas cooker which was linked to several deaths from carbon monoxide. again in my opinion the recall was not made quickly enough. when will people start to question this?
0 replies terri: See the comment above, which describes how appliances made after 2006 should not be affected by this specific safety notice. However, I would get it looked at just the same.
terri: See the comment above, which describes how appliances made after 2006 should not be affected by this specific safety notice. However, I would get it looked at just the same.
0 replies steve: It's possible they kept producing the same model number but changed the design. The machines affected all have serial numbers beginning with either 00, 01, 02, 03, 04, 05 or 06. These numbers most probably represent the year of manufacture as the affected appliances were made between 2000 and 2006, which tallies up with the numbers 00, 01, 02, 03, 04, 05 or 06. If you appliance has the same model number but the serial number starts with say, 07 or 08, 09 etc. then it would imply that yours was made in 2007, 2008 or 2009 and has a different defrost timer installed.
steve: It’s possible they kept producing the same model number but changed the design. The machines affected all have serial numbers beginning with either 00, 01, 02, 03, 04, 05 or 06. These numbers most probably represent the year of manufacture as the affected appliances were made between 2000 and 2006, which tallies up with the numbers 00, 01, 02, 03, 04, 05 or 06. If you appliance has the same model number but the serial number starts with say, 07 or 08, 09 etc. then it would imply that yours was made in 2007, 2008 or 2009 and has a different defrost timer installed.
0 replies hi i have a 2008 model f/f and wondered if it is normal to hear a trickling sound when working and also mine the last couple of days has been freezing up at the back of the fridge, is this anything to be concerned about?? and it also has been off most of the time laying dormant but usually stays on is this normal or my mind working overtime :-0
hi i have a 2008 model f/f and wondered if it is normal to hear a trickling sound when working and also mine the last couple of days has been freezing up at the back of the fridge, is this anything to be concerned about?? and it also has been off most of the time laying dormant but usually stays on is this normal or my mind working overtime :-0
0 replies I have entered my model on the official site and it came back with "your model is not affected but i notice its on the above list,its CDA647FW so now i now feel confused ! can anyone point me in the right direction cheers.
I have entered my model on the official site and it came back with “your model is not affected but i notice its on the above list,its CDA647FW so now i now feel confused ! can anyone point me in the right direction cheers.
0 replies Quote from Some faulty Beko fridge-freezers began catching fire as long ago as 2007, the BBC has learned Beko says the risk to consumers is extremely low and it is advising customers with the affected fridges to continue using them unless they notice anything unusual." It seems that Beko are insisting that unless anything "unusual" is happening with an affected fridge freezer it's impossible for one to catch fire. Presumably one can't catch fire until it's been "doing something unusual" for some unspecified time as the spokesman for the London fire brigade advised on radio 2 (mentioned in my main article). I hope for everyone's sake that is the case!
Quote from Some faulty Beko fridge-freezers began catching fire as long ago as 2007, the BBC has learned
Beko says the risk to consumers is extremely low and it is advising customers with the affected fridges to continue using them unless they notice anything unusual.”
It seems that Beko are insisting that unless anything “unusual” is happening with an affected fridge freezer it’s impossible for one to catch fire. Presumably one can’t catch fire until it’s been “doing something unusual” for some unspecified time as the spokesman for the London fire brigade advised on radio 2 (mentioned in my main article).
I hope for everyone’s sake that is the case!
0 replies Some faulty Beko fridge-freezers began catching fire as long ago as 2007, the BBC has learned
0 replies I have finally got in contact with Beko and this is part of their email, can you believe it.(It is still safe to continue using your product until the engineer visits, but please take the same care as you would with any other electrical appliance. )
I have finally got in contact with Beko and this is part of their email, can you believe it.(It is still safe to continue using your product until the engineer visits, but please take the same care as you would with any other electrical appliance. )
0 replies i've got a beko fridgefreezer cda543f is this model at risk ,and if so what do i do next, fridge freezer is alsomaking gurgling noises as this part of the fault
i’ve got a beko fridgefreezer cda543f is this model at risk ,and if so what do i do next, fridge freezer is alsomaking gurgling noises as this part of the fault
0 replies Did you register the sale by sending the guarantee registration form off or going online Sharon?
Did you register the sale by sending the guarantee registration form off or going online Sharon?
0 replies I have one of these appliances affected.I must be one of the very few lucky ones.Beko contacted me,informing me of a probable problem.I called imediately,they responded imediately,engineer was sent a few days after.
I have one of these appliances affected.I must be one of the very few lucky ones.Beko contacted me,informing me of a probable problem.I called imediately,they responded imediately,engineer was sent a few days after.
0 replies iv recieved an email from beko they r driving me nuts as they keep saying i havent provided the right infor when i have sent them the infor over 8 times now if they were to answer the bloody helpline i could tell them over phone but no they keep bloody e mailing me instead i dont think i will every get through to them im getting very stressed now
iv recieved an email from beko they r driving me nuts as they keep saying i havent provided the right infor when i have sent them the infor over 8 times now if they were to answer the bloody helpline i could tell them over phone but no they keep bloody e mailing me instead i dont think i will every get through to them im getting very stressed now
0 replies According to the news up to half a million appliances could be affected, add to this the probability that virtually everyone who has a Beko refrigeration appliance is likely to be ringing them or going on their web site to check theirs isn't affected and you have a typical meltdown situation - web site crashes, call centre overloaded etc. I will always update this article and add comments if anything new comes to light but for now, the best advice I can give is to only contact Beko if your appliance is one of the model numbers displayed on my article and you've preferably double checked it on Beko's check if your appliance is affected tool. If it is, then apart from continually trying to get in touch, and if Beko are unavailable, I would ring up the retailer I bought it from to see if they can advise if Beko have told them it is definitely safe to leave the fridge running or not. Carefully read my entire article (which is often updated and changed) and all the comments. After that you will be much better informed to make a decision as to whether you should continue using the appliance or not. If you bought it from Comet, I think their own engineers will be sent out as Comet commonly have arrangements to service many of the appliances they sell themselves - even under guarantee. On Beko's check if your appliance is affected tool they specifically ask if you bought it from Comet and I suspect if so they may just tell you to ring Comet NOTE: Comet have since ceased trading!).
According to the news up to half a million appliances could be affected, add to this the probability that virtually everyone who has a Beko refrigeration appliance is likely to be ringing them or going on their web site to check theirs isn’t affected and you have a typical meltdown situation – web site crashes, call centre overloaded etc.
I will always update this article and add comments if anything new comes to light but for now, the best advice I can give is to only contact Beko if your appliance is one of the model numbers displayed on my article and you’ve preferably double checked it on Beko’s check if your appliance is affected tool.
If it is, then apart from continually trying to get in touch, and if Beko are unavailable, I would ring up the retailer I bought it from to see if they can advise if Beko have told them it is definitely safe to leave the fridge running or not. Carefully read my entire article (which is often updated and changed) and all the comments. After that you will be much better informed to make a decision as to whether you should continue using the appliance or not.
If you bought it from Comet, I think their own engineers will be sent out as Comet commonly have arrangements to service many of the appliances they sell themselves – even under guarantee. On Beko’s check if your appliance is affected tool they specifically ask if you bought it from Comet and I suspect if so they may just tell you to ring Comet NOTE: Comet have since ceased trading!).
0 replies when i put my details in on website message came up that an error had occured , have tried numerous times to no avail, have phoned numerous times and had a recorded message telling me to use the website then they disconnect you !!!
when i put my details in on website message came up that an error had occured , have tried numerous times to no avail, have phoned numerous times and had a recorded message telling me to use the website then they disconnect you !!!
0 replies my fridge freezer is on the list and we have had trouble with it in the past with overheating and have had to turn it off for a day to reset it i have tried ringing Beko today and they cut me off , i have gone on the website and it keeps coming up with there is an error. how the hell am i meant to get help if i can,t get through to anyone !!!
my fridge freezer is on the list and we have had trouble with it in the past with overheating and have had to turn it off for a day to reset it i have tried ringing Beko today and they cut me off , i have gone on the website and it keeps coming up with there is an error. how the hell am i meant to get help if i can,t get through to anyone !!!
0 replies rose: When you put your details in on Beko's site what do they tell you to do? Do they not give you a telephone number? Check if your appliance is affected
rose: When you put your details in on Beko’s site what do they tell you to do? Do they not give you a telephone number?
Check if your appliance is affected
0 replies can someone please tell me who to call becouse whoever that was is wrong number i have is just a message saying its busy
can someone please tell me who to call becouse whoever that was is wrong number i have is just a message saying its busy
0 replies i have a beko fridge freezer model number CDA653FW and is in recall list i call someone a beko got the number of directory enquries told her the numbers and whats its been doing since i got it and she say its not on the recall list the problems i have been having is its defrosted it self twice and now the fridge has ice in it my milk was frozen this morning and again my fridge freezer has now been emtyed had 2 chuck everything out for the 3rd time
i have a beko fridge freezer model number CDA653FW and is in recall list i call someone a beko got the number of directory enquries told her the numbers and whats its been doing since i got it and she say its not on the recall list the problems i have been having is its defrosted it self twice and now the fridge has ice in it my milk was frozen this morning and again my fridge freezer has now been emtyed had 2 chuck everything out for the 3rd time
0 replies Carly: I've already answered your question about claiming compensation for the loss of food in detail, both in my last comment, and where I advised to read the main article (that we are commenting on) as I have advice about the subject there too. Different retailers may be approaching it in different ways. I'm not surprised they only advised you to contact Beko but by contacting them you've now taken all reasonable steps to get advice about whether it is safe to leave plugged in or not. Please re-read my previous answer and the main article where I've discussed the dilemma of whether to stop using it or not in detail.
Carly: I’ve already answered your question about claiming compensation for the loss of food in detail, both in my last comment, and where I advised to read the main article (that we are commenting on) as I have advice about the subject there too.
Different retailers may be approaching it in different ways. I’m not surprised they only advised you to contact Beko but by contacting them you’ve now taken all reasonable steps to get advice about whether it is safe to leave plugged in or not. Please re-read my previous answer and the main article where I’ve discussed the dilemma of whether to stop using it or not in detail.
0 replies hi i have phoned the retailer and they just give u beko helpline number they r not willing to help, i think im going to have to unplug it as im putting my family at risk and my house contents etc its a nightmare iv came home from work today to find a puddle of water on the floor by the fridge freezer so it must be defrosting itself and this is a concern as it could catch fire, i still keep phoning beko and have sent them an email telling them but they havent phoned back and probably wont for ages, would i be covered for the loss of my food etc thanks you for your advise :) carly
hi
i have phoned the retailer and they just give u beko helpline number they r not willing to help, i think im going to have to unplug it as im putting my family at risk and my house contents etc its a nightmare iv came home from work today to find a puddle of water on the floor by the fridge freezer so it must be defrosting itself and this is a concern as it could catch fire, i still keep phoning beko and have sent them an email telling them but they havent phoned back and probably wont for ages, would i be covered for the loss of my food etc thanks you for your advise :)
carly
0 replies Carly: I would contact the people you bought it from instead. They should hopefully be informed enough to be able to advise you. If you can't get any help you can only use the option of unplugging it if you are concerned about the safety of yourself and your family. Please read carefully my main article above if you haven't already where I talk about the dilemma of whether to stop using the appliance or not and discuss consequential damages, which mean you may well be able to claim for any genuine loss of food if you feel you have no option but to stop using the appliance straight away. Your claim for compensation would be based on the following - There is an urgent fire hazard safety recall on your appliance reported widely in the news You have tried your best to contact Beko but it is impossible to get through to them You felt you had no choice but to stop using the potentially lethal appliance immediately This resulted in "consequential loss" of the food inside You acted reasonably in deciding you had to unplug the appliance having made reasonable efforts to contact Beko - Make sure you also try to contact the retailer first!
Carly: I would contact the people you bought it from instead. They should hopefully be informed enough to be able to advise you. If you can’t get any help you can only use the option of unplugging it if you are concerned about the safety of yourself and your family.
Please read carefully my main article above if you haven’t already where I talk about the dilemma of whether to stop using the appliance or not and discuss consequential damages, which mean you may well be able to claim for any genuine loss of food if you feel you have no option but to stop using the appliance straight away.
Your claim for compensation would be based on the following –
- There is an urgent fire hazard safety recall on your appliance reported widely in the news
- You have tried your best to contact Beko but it is impossible to get through to them
- You felt you had no choice but to stop using the potentially lethal appliance immediately
- This resulted in “consequential loss” of the food inside
- You acted reasonably in deciding you had to unplug the appliance having made reasonable efforts to contact Beko – Make sure you also try to contact the retailer first!
0 replies hi i have a beko fridge freezer model number CDA 659 FS which is on the list i have been trying to call beko helpline but have had no joy getting through to them im very concerned as i have two small children and i have noticed that there has been a puddle of water on the floor by my freezer this has been happening a lot lately what can we do if we ant get hold of them?
hi i have a beko fridge freezer model number CDA 659 FS which is on the list i have been trying to call beko helpline but have had no joy getting through to them im very concerned as i have two small children and i have noticed that there has been a puddle of water on the floor by my freezer this has been happening a lot lately what can we do if we ant get hold of them?
0 replies Sarah: They would say that wouldn't they? I'm afraid it's a typical response. I don't see how they could not be liable for compensation if you lose money as a result of their inherent design fault. You would need to take consumer advice from one of the government consumer groups ( Search Google for consumer advice ) and may need to threaten and/or take them to the small claims court. It more than likely that that the people you have to claim compensation from are the retailer under the sale of goods act and not Beko. Hopefully the retailer can then get compensation from Beko. The type of compensation you are talking about should come under "consequential loss" where under the Sale of Goods Act a customer is entitled to compensation for financial loss as a result of a product being sold with an inherent fault. Requesting a refund If a customer wishes to reject or not accept faulty goods, you are entitled to ask the customer to prove the goods were faulty when they bought them from you. If they are able to do this, they are entitled to a full refund. (my note: A full refund is normally applicable when the product is pretty new. If you have had some years of use from it the retailer is entitled to knock off an appropriate amount to reflect the use you've enjoyed from it. Eg. If the product is 5 years old they may say it's half way through its life so you are only entitled to 50% refund etc.) Requesting a repair or replacement If a customer has accepted the goods and is requesting a repair or replacement because the goods are faulty, the onus on who is required to prove the problem depends on how long ago they purchased the item. Under six months - the customer does not have to prove the item was faulty when they bought it from you. If you disagree it is up to you, the retailer, to prove the item did conform to contract (or that the fault did not exist) at the time of sale. Over six months - you are entitled to ask the customer to prove the item was faulty when they bought it from you. If they are able to do this they are entitled to a repair or replacement.." A public safety recall on a product highlighting a design fault which is so serious as to need immediate national attention is as clear a case of an inherent fault that I can imagine. By any logic, a product recall is an admission of a design fault, which must have been present when sold, and therefore surely falls under the "inherent fault" section of the Sale of Goods Act? Consequential loss If a customer suffers personally because of a problem with an item, they may be able to claim damages (money to make up for it). This is called consequential loss. One example would be if a customer had to pay out more money (perhaps to hire another item) because of a faulty item that you sold them. A more serious example would be if they suffered injury or damage because of a faulty item." I don't profess to be a consumer expert but I have studied the subject at length - and often - and have very good contacts who are experts in consumer law. To me, the product has been sold with an inherent fault, and if you lose a days holiday or pay in order to accommodate it being put right surely that's consequential loss? You have a duty to mitigate any loss though so should try to claim only if it was unavoidable without unreasonable efforts on your part. I should add that the Sale of Goods Act puts a 6 year limit on claims (5 in Scotland) so if your appliance is over this age it might be more difficult to claim compensation. As affected machines are supposed to have been made only between 2000 and 2006 this may mean that many people's appliances could be out of this time period. If this is the case you would definitely need to seek further consumer advice.
Sarah: They would say that wouldn’t they? I’m afraid it’s a typical response. I don’t see how they could not be liable for compensation if you lose money as a result of their inherent design fault. You would need to take consumer advice from one of the government consumer groups ( Search Google for consumer advice ) and may need to threaten and/or take them to the small claims court.
It more than likely that that the people you have to claim compensation from are the retailer under the sale of goods act and not Beko. Hopefully the retailer can then get compensation from Beko. The type of compensation you are talking about should come under “consequential loss” where under the Sale of Goods Act a customer is entitled to compensation for financial loss as a result of a product being sold with an inherent fault.
Requesting a refund
If a customer wishes to reject or not accept faulty goods, you are entitled to ask the customer to prove the goods were faulty when they bought them from you. If they are able to do this, they are entitled to a full refund. (my note: A full refund is normally applicable when the product is pretty new. If you have had some years of use from it the retailer is entitled to knock off an appropriate amount to reflect the use you’ve enjoyed from it. Eg. If the product is 5 years old they may say it’s half way through its life so you are only entitled to 50% refund etc.)
Requesting a repair or replacement
If a customer has accepted the goods and is requesting a repair or replacement because the goods are faulty, the onus on who is required to prove the problem depends on how long ago they purchased the item.
Under six months – the customer does not have to prove the item was faulty when they bought it from you. If you disagree it is up to you, the retailer, to prove the item did conform to contract (or that the fault did not exist) at the time of sale.
Over six months – you are entitled to ask the customer to prove the item was faulty when they bought it from you. If they are able to do this they are entitled to a repair or replacement..”
A public safety recall on a product highlighting a design fault which is so serious as to need immediate national attention is as clear a case of an inherent fault that I can imagine. By any logic, a product recall is an admission of a design fault, which must have been present when sold, and therefore surely falls under the “inherent fault” section of the Sale of Goods Act?
Consequential loss
If a customer suffers personally because of a problem with an item, they may be able to claim damages (money to make up for it). This is called consequential loss. One example would be if a customer had to pay out more money (perhaps to hire another item) because of a faulty item that you sold them.
A more serious example would be if they suffered injury or damage because of a faulty item.”
I don’t profess to be a consumer expert but I have studied the subject at length – and often – and have very good contacts who are experts in consumer law. To me, the product has been sold with an inherent fault, and if you lose a days holiday or pay in order to accommodate it being put right surely that’s consequential loss? You have a duty to mitigate any loss though so should try to claim only if it was unavoidable without unreasonable efforts on your part.
I should add that the Sale of Goods Act puts a 6 year limit on claims (5 in Scotland) so if your appliance is over this age it might be more difficult to claim compensation. As affected machines are supposed to have been made only between 2000 and 2006 this may mean that many people’s appliances could be out of this time period. If this is the case you would definitely need to seek further consumer advice.
0 replies According to the 'lovely' Beko website they will only complete the repair during business hours Mon - Fri, does any happen to know what they are? They also say they will not compensate any time taken off work.
According to the ‘lovely’ Beko website they will only complete the repair during business hours Mon – Fri, does any happen to know what they are? They also say they will not compensate any time taken off work.
0 replies Sonia: as you can see, your model isn't on the list.
Sonia: as you can see, your model isn’t on the list.
0 replies Could you confirm that my model is not affected CDA563FS-2 I bought my fridge freezer last year. This is quite worrying.
Could you confirm that my model is not affected CDA563FS-2 I bought my fridge freezer last year. This is quite worrying.
0 replies Lauren: all the information you need is in my article including a link to check if your appliance is affected on Beko's site.
Lauren: all the information you need is in my article including a link to check if your appliance is affected on Beko’s site.
0 replies PLEASE HELP ME! is my Freezer affected? the serial number is: 0910304703 thankyou
PLEASE HELP ME!
is my Freezer affected?
the serial number is: 0910304703
thankyou
0 replies Lynda: "my fridge/freezer is CDA648 F not FS are FW is my model ok it was bought 2009" Model numbers with identical numbers apart from slightly different letters at the end are usually the exact same machine but with different specs - or colours. S at the end commonly stands for "silver", W often means "White". Therefore it's highly likely to be the exact same model but just in a different colour. However, the safety recall notice claims only appliances manufactured between 2000 and 2006 should be affected. If yours was bought in 2009 you would expect it to not be affected but it is possible for a product to be bought on one date but in fact have been manufactured quite some time before. Another explanation is that the model number of an appliance can be printed on the front of it but may not be the full model number. The most reliable method of getting the model number from a fridge or freezer is to get it from the rating label and not the front panel - Where is the model or serial number on a fridge or freezer? If you check using the link I've posted here - check your Beko Fridge Freezer Now - you can enter your model number and serial number.
Lynda: “my fridge/freezer is CDA648 F not FS are FW
is my model ok it was bought 2009”
Model numbers with identical numbers apart from slightly different letters at the end are usually the exact same machine but with different specs – or colours. S at the end commonly stands for “silver”, W often means “White”. Therefore it’s highly likely to be the exact same model but just in a different colour. However, the safety recall notice claims only appliances manufactured between 2000 and 2006 should be affected. If yours was bought in 2009 you would expect it to not be affected but it is possible for a product to be bought on one date but in fact have been manufactured quite some time before.
Another explanation is that the model number of an appliance can be printed on the front of it but may not be the full model number. The most reliable method of getting the model number from a fridge or freezer is to get it from the rating label and not the front panel – Where is the model or serial number on a fridge or freezer?
If you check using the link I’ve posted here – check your Beko Fridge Freezer Now – you can enter your model number and serial number.
0 replies The best way to check is to use the CHECK IF YOUR FRIDGE FREEZER IS AFFECTED USING BEKO'S WEB SITE TOOL link at the bottom of my article above.
The best way to check is to use the CHECK IF YOUR FRIDGE FREEZER IS AFFECTED USING BEKO’S WEB SITE TOOL link at the bottom of my article above.
0 replies oh and I've still not managed to get through!
oh and I’ve still not managed to get through!
0 replies Hi again, just posting how to contact beko via email, [email protected], leave your name and number and they will call you. if your fridge/freezer is in the above list then beko will send an engineer out to modify your fridge/freezer to ensure it does not present risk, its free of charge (and so it should be) and will take approximately 30 minutes. if you go on the beko website it tells you all the info im sending and you can also put your details in name, number, address, serial no, model no etc and click the box at the bottom and it will tell you wether your product is at risk. but you still have to ring or email them to get any more info and to arrange for someone to come out.
Hi again, just posting how to contact beko via email, [email protected], leave your name and number and they will call you. if your fridge/freezer is in the above list then beko will send an engineer out to modify your fridge/freezer to ensure it does not present risk, its free of charge (and so it should be) and will take approximately 30 minutes. if you go on the beko website it tells you all the info im sending and you can also put your details in name, number, address, serial no, model no etc and click the box at the bottom and it will tell you wether your product is at risk. but you still have to ring or email them to get any more info and to arrange for someone to come out.
0 replies Ive learnt of the recall on the fridge freezers, i checked my instructions manual where luckily i had filled in the back page with the details of model no, serial no, retailer and date of purchase and although purchased in november 2005 i was surprised my CSB4606FFW is on the list, Its times like this im glad im so organised and have a filo fax where i keep all my purchase info and manuals. I have tried ringing beko on 0800 009 4837 and i get a short message" were currently experiencing very high demand you may have to wait longer to speak with an advisor alternatively you may wish to call back later" then you get cut off or get the engaged tone. i have been on the beko website and you can contact them via email leaving your phone number and they will contact you. I have not done this as i personally would feel better talking to someone as it puts you at ease! and you can get all the information you need and all your questions answered so i guess il be spending the rest of my day(s) trying to get through.
Ive learnt of the recall on the fridge freezers, i checked my instructions manual where luckily i had filled in the back page with the details of model no, serial no, retailer and date of purchase and although purchased in november 2005 i was surprised my CSB4606FFW is on the list, Its times like this im glad im so organised and have a filo fax where i keep all my purchase info and manuals. I have tried ringing beko on 0800 009 4837 and i get a short message” were currently experiencing very high demand you may have to wait longer to speak with an advisor alternatively you may wish to call back later” then you get cut off or get the engaged tone. i have been on the beko website and you can contact them via email leaving your phone number and they will contact you. I have not done this as i personally would feel better talking to someone as it puts you at ease! and you can get all the information you need and all your questions answered so i guess il be spending the rest of my day(s) trying to get through.
0 replies my fridge/freezer is CDA648 F not FS are FW is my model ok it was bought 2009
my fridge/freezer is CDA648 F not FS are FW
is my model ok it was bought 2009
0 replies g peckham: Unfortunately with all this publicity they are likely to be overwhelmed. The problem is that everyone with a Beko fridge freezer, possibly even just a fridge, or separate freezer is likely to want reassurance and will be phoning Beko. I've found this tool on Beko's web site, hope it helps - Please check your Beko Fridge Freezer Now
g peckham: Unfortunately with all this publicity they are likely to be overwhelmed. The problem is that everyone with a Beko fridge freezer, possibly even just a fridge, or separate freezer is likely to want reassurance and will be phoning Beko.
I’ve found this tool on Beko’s web site, hope it helps – Please check your Beko Fridge Freezer Now
0 replies G. Harvey: The article explains what to do and gives Beko's contact link. Anyone else: If your model is on the list in my article above - contact Beko asap using the link (also in the article). Please re-read my article as I've amended it now to include whether or not to unplug the appliance.
G. Harvey: The article explains what to do and gives Beko’s contact link.
Anyone else: If your model is on the list in my article above – contact Beko asap using the link (also in the article). Please re-read my article as I’ve amended it now to include whether or not to unplug the appliance.
0 replies i saw the recall notice on the tv this morning and i have been trying to get through with the number that was shown on the tv to no avail . as this is an important and i consider an urgant matter to people like me that have one of the fridge freezers that appear to have the serial numbers printed on your list there should have been other methods of contact to open to us to use . is there not another way that we can be reasured that ours is not affected yours sincerly g peckham
i saw the recall notice on the tv this morning and i have been trying to get through with
the number that was shown on the tv to no avail . as this is an important and i consider
an urgant matter to people like me that have one of the fridge freezers that appear to
have the serial numbers printed on your list there should have been other methods
of contact to open to us to use . is there not another way that we can be reasured that
ours is not affected
yours sincerly g peckham
0 replies How frustrating is this manufacturer? They give a phone number which they urge their customers to use and it is constantly engaged - no music and no voice to say call held in queue - just constantly needing to redial. Seems to me they really do not want you to call them - leave the phone off the hook. I have checked my appliance number against the list provided and do not see it hopefully therefore we are in the clear.
How frustrating is this manufacturer? They give a phone number which they urge their customers to use and it is constantly engaged – no music and no voice to say call held in queue – just constantly needing to redial. Seems to me they really do not want you to call them – leave the phone off the hook.
I have checked my appliance number against the list provided and do not see it hopefully therefore we are in the clear.
0 replies Hi I have two of your fridgefreezers CA7015FFS and CDA539FW please advise if there is a problem thanks viv hills
Hi I have two of your fridgefreezers CA7015FFS and CDA539FW please advise if there is a problem
thanks
viv hills
0 replies My Fridgefreezer appears on your list of appliances at risk. CDA539FW Please advise on what to do next. G. Harvey
My Fridgefreezer appears on your list of appliances at risk.
CDA539FW
Please advise on what to do next.
G. Harvey
I have frost free combo fridge freezer. Model CDA 660F BEKO to night I notice choc ices had melted in bottom compartment if freezer other stuff in freezer ok fan still going . But fridge seems dry and between the door and freezer on out side is very hot will this catch fire or is this normal had my appliance some years not noticed this before
Likely replying to Jean Merron
Hello Jean. If you check the link in my article you can see that your model number is not affected by this safety notice. However, of course this doesn’t guarantee that there isn’t a problem. It just means it isn’t affected by this particular issue according to the manufacturer.
It is quite normal for the sides of some fridges and freezers to get hot. But of course I can’t really know how hot. The first thing I would do is carefully read the instruction manual. If it is normal for the sides of the appliance to get hot it will most likely mention it.
If the freezer has started to defrost them there is clearly a fault. You might want to contact the manufacturer or a competent repair company as soon as possible. However I would ask one question, is your fridge freezer in a garage, outbuilding, or anywhere other than a normal kitchen where the room gets particularly cold? Many fridge freezers cannot operate properly in a cold environment and although it can be argued it is a design fault the manufactures will say that there fridge freezers are designed for a kitchen. Check this article for more details How are fridges and freezers affected by the room temperature?
Thank you for your come back I’ve looked in Manual nothing about it getting hot at front and bit was red hot so last night I turned it off contacted Beko. This morning they said they would come out then got call from place that’s coming to it said Tuesday I played hell with them as good if defrosting on freezer so now they coming Saturday
Really upsett engineer came out said you have not left your fridge freezer on for 48hrs so I can’t tell what is wrong with it I said no one told me now it was the 17th jan service couldn’t come out untill the 20th jan told him it was read hot you couldn’t touch it I said I was afraid it would set on fire he said there as never been trouble with BEKO I said yet there as but he would nt have it so he went away said he had to email BEKO now I am with out and my friend got my frozen food got to wait now for them to get intouch with me
Likely replying to Jean Merron
Hello Jean. They are being completely illogical. If you have been concerned that it could catch fire of course you’ve unplugged it. To expect anything else is ridiculous. Does he not know many people have been killed by refrigeration appliances catching fire? If you say the front got so hot that you couldn’t touch it then it’s very simple. Either they give you written guarantee that this is normal and perfectly safe or they get it fixed or replaced. They cannot ask you to plug it in for 48 hours before they come to look. That’s insane. If the engineer says he can’t diagnose it then the manufacturer needs to come up with a different solution. It needs escalating to a manager.
If they can’t help you, go to trading standards or get in touch with the retailer you bought it from and request a replacement under the sale of goods act as the manufacturer cannot repair it. You may need to get the help of Which? or Citizens Advice
Thank you for your good advice than engineer came Saturday said he would report back to Beko how long do you think I should I give it to wait for them to contact me