Help & Advice
322 posts in this category.
If an engineer doesn’t turn up can I claim compensation?
If a repair engineer fails to show up for a booked appointment, it is possible to claim compensation - but only under certain circumstances, and only if the…
Is a 3 month guarantee on repairs reasonable?
When you pay for an appliance repair, you expect it to last. So what happens when a repair company only offers a 3-month guarantee? Is that acceptable -…
Who is responsible for faulty appliances?
When an appliance develops a fault, it is natural to think the manufacturer should be held responsible. After all, they made it. But UK consumer law works differently…
Washing machine only just out of guarantee
When a washing machine develops a fault after the guarantee has expired, many people assume they have no options and accept the cost of repair or replacement. In…
Second hand washing machine Consumer rights
Second-hand washing machines can represent good value - but knowing your rights before you buy, and what to do if something goes wrong afterwards, can make a significant…
Are eco labels on Washing Machines misleading?
Energy efficiency labels on washing machines were introduced to help consumers make more informed choices and to push manufacturers towards greener products. The intention was sound - but…