Being a Which? member comes with many benefits which help make us a much more informed consumer. I’ve just read an article describing how their money telephone helpline has saved members more than £1,000,000 with its advice and guidance during their first two and a half years.
Over 31,000 callers had requested consumer advice, and when needed Which? have stepped in to help them get financial redress. Members can phone their experts for advice on any consumer related dispute ranging from mis-selling of investments to disputes with repair companies or retailers when products have not lasted a reasonable time.
I described some years back in my article Sale of Goods Act gives us 6 years to claim for faulty appliances how I believe that if enough people actually claimed their proper consumer rights it would have a massive impact on how retailers operate and on the quality of goods they sell to us. Currently, when unreliable products break down out of guarantee with an inherent fault, or they don’t last a reasonable time, instead of paying out for a free repair or to replace goods, they commonly get us the consumers to take the hit instead. They persuade us there’s nothing they can do because it’s out of guarantee, so we pay for the repair or buy a brand new one when many times the retailer was obliged to repair or replace it under the sale of goods act.
It’s often just too hard to fight them on our own without anyone backing us up convincing us we are in the right. Furthermore, retailers have (inadvertently) subsidised selling poor quality products by relying on millions of consumers paying out for expensive extended warranty insurance, which people use instead of holding the retailer responsible (under the sale of goods act). Ironically, the less reliable the product, the more people buy the extra warranty.
Consumer law is often complex and subjective
It’s often complicated, sometimes we think we have a case when we don’t and visa versa. Check out all the benefits of taking out the trial off on my affiliate article here – Which? – what’s the catch?