Help & Advice

Cooking Appliances

Help with ovens, hobs and cookers: faults that stop them heating, error codes, cleaning and maintenance tips, and safety advice for gas and electric.

Showing 11 to 20 of 27 guides
Fitting floor tiles in front of appliances Laying floor tiles or laminate right up to the front of a washing machine, dishwasher, or tumble dryer - without extending the flooring underneath where the appliance stands - is one of the most… 8 min read 934 views Read guide Hotpoint and Indesit gas cookers safety notice This safety notice covers certain Hotpoint and Indesit gas cookers sold in the UK during October and November 2013. A specific part may fail, creating a risk of gas leak. 1 min read 177 views Read guide 3 Pre Repair Tips 3 quick tips related to getting your faulty appliance repaired. Check them out even if you don't currently need a repair, it may save trouble in the future. 8 min read 328 views Read guide Buying appliance spares 5 things you need to know first Buying the right spare part for an appliance repair is often more complicated than it first appears. Even trade repairers with access to repair manuals and parts breakdowns can find certain parts difficult to… 4 min read 368 views Read guide Engineer can’t come for over a week - is this acceptable? If a washing machine, fridge, or other appliance under guarantee or extended warranty cannot be seen by an engineer for over a week, it raises a legitimate question - is that wait actually acceptable… 4 min read 848 views 19 comments Read guide If an engineer doesn’t turn up can I claim compensation? If a repair engineer fails to show up for a booked appointment, it is possible to claim compensation - but only under certain circumstances, and only if the right steps were taken when making… 5 min read 476 views 1 comments Read guide Is a 3 month guarantee on repairs reasonable? When you pay for an appliance repair, you expect it to last. So what happens when a repair company only offers a 3-month guarantee? Is that acceptable - and what are your rights if… 6 min read 310 views Read guide Who is responsible for faulty appliances? When an appliance develops a fault, it is natural to think the manufacturer should be held responsible. After all, they made it. But UK consumer law works differently - and knowing who to contact… 6 min read 1,402 views 16 comments Read guide Do I have to wait in all day for an engineer? Waiting in all day for an appliance engineer is one of the most commonly cited frustrations with appliance repair. Understanding why it happens and what options exist can help reduce the inconvenience. 5 min read 256 views Read guide Repair company want to charge if engineer can’t find fault Being told you may be charged if the engineer finds nothing wrong is one of the more frustrating aspects of booking a repair under guarantee. Understanding when a charge is justified - and when… 5 min read 787 views 21 comments Read guide