LG Direct Drive safety notice
LG issued an advisory safety notice in 2020 for certain 8kg 6 Motion Direct Drive washing machines. Under specific circumstances, water can leak onto the chrome badge or decal, potentially causing it to become live and deliver an electric shock. If you have one of the affected models, contact LG to arrange a resolution.
In certain circumstances, water ingress can cause the chrome decal on affected LG washing machines to become live. LG describes the risk as a “mild electric shock” and states that affected machines are safe to continue using, but recommends owners contact them. If you have an affected model, check your model number below and contact LG.
Which Models Are Affected?
The advisory applies to 8kg LG 6 Motion Direct Drive washing machines. The following model number prefixes are affected:
- 405KW***####
- 412KW***####
- 501PW***####
- 510PW***####
- 404KW***####
- 510KW***#####
Check the model number label on your machine – usually found inside the door opening or on the back of the appliance – and compare it against the prefixes listed above.
What to Do
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Locate the model number on your LG washing machine and check whether it matches one of the affected prefixes listed above.
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Contact LG directly to report the issue and arrange a resolution. The dedicated helpline number set up for this advisory was 0344 847 5454, available Monday to Saturday, 9am to 6pm.
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If the helpline number is no longer active, contact LG via their official website. Safety notice helplines are often only operational for a limited period.
The number 0344 847 5454 was set up specifically for this advisory notice and may no longer be in operation. If you cannot reach it, contact LG through their main website for current contact details.
At the time this advisory was reported, the notice did not appear to be prominently listed on LG’s own website. If you are having difficulty finding information about this issue through LG’s website, contact their customer service team directly and refer to the 8kg 6 Motion Direct Drive electric shock advisory from 2020.
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