The Indesit Moon washing machine advert has a catchy tag line, “Future Friendly” and a catchy music track by New Order (Hey Now What You Doing, from the album Waiting For The Sirens’ Call).
I’m sceptical about the use of the phrase “future friendly” though. To me, if the phrase doesn’t mean it will last a very long time, it at least implies that a product is so technically advanced that it is unlikely to be superseded by anything better in the near future. If they have genuinely pulled this off it would be an amazing achievement for one of the cheapest brands in the UK.
The advert now being broadcast on TV is very slick. It shows lots of robots mingling with people in everyday life apparently integrated into society. The accompanying overlaid text says, “One day – Man and machine – Will live together – In perfect harmony”. Then as a woman loads her new Indesit washing machine with laundry it continues, “ That day – Has dawned”. As she closes the door the voice over says, “Indesit Moon: Future friendly”.
The advert is brilliant (I’m not being sarcastic). It has great music, great visuals, and a great overall concept. I was just disappointed to see it was only advertising a washing machine – and one of the cheapest washing machines in the business. £299 for a 6 kg washing machine with a 1400 rpm spin is cheap, and these days many cheap washing machines are notoriously not worth repairing (and get scrapped way too soon) if they break down out of guarantee unless it is a minor fault.
It would be great if the spare parts for this washing machine are going to be priced lower than previous Indesit spare parts, and at levels that make it economic to repair in the future. So far this is not the case with many cheap washing machines and to me, something can’t be truly future friendly if it isn’t worth repairing after 3 or 4 years just because the PCB has failed.
Looks
I do like the look of this washing machine. I also like the simple solitary control button offering just 4 wash programmes. Many customers have often told me they want simple controls and fewer programmes – not more. It will appeal to customers buying at the budget end who see extremely simple controls as a priority but they won’t have to mind if this involves compromises elsewhere.
The innovative soap dispenser behind the door looks interesting too although it’s too early to judge if this is a genuinely good idea or not yet. The advantage is that “because water is constantly splashing inside this dispenser as the drum rotates it should be kept very clean”. However, one disadvantage is that it replaces the customary door glass so you cannot see the laundry inside. Although I would have thought the novelty of watching clothes go round and round in a washing machine has long since worn off it is still useful to be able to see the washing as the drum revolves. You can occasionally notice something that shouldn’t be there (such as a coin or credit card) and stop the wash to attempt to retrieve it before any damage occurs.
At the end of the day this is a great advert bigging up a normally quite basic brand who’s priority is to make washing machines as cheaply as possible and hopefully give some value for money. It represents Indesit trying to become more sophisticated and more innovative, but it could only be truly “future friendly” if it proves to be much more reliable than other previous models, and if spares are much more reasonably priced to encourage future repairs. Otherwise the future friendly tag is disingenuous.
Update:
Which? have since reviewed the Indesit Moon and their opening paragraph says, “we weren’t overly impressed by the Moon”. They say it’s not very good on the 40 degree wash, the one most people use, and say it’s only good for light stains. However, surprisingly they say it is good at rinsing, which is remarkably rare these days and even most of their “best buys” aren’t highly rated for rinsing ( Why can’t modern washing machines rinse properly? ) So if you require a cheap washing machine and rinsing is especially important to you because of irritation or allergies you might be interested in one but at the compromise of not being very good on 40 degree washes. It has to be said too that Indesit don’t have a good reliability record either according to my experience and Which? reports.
Which? Best washing machine brands? Over 190 washing machines tested and reviewed in Britain’s biggest ever tests (Plenty of free information but will need to be a subscriber (take advantage of the 30 day trial offer) to get the full benefit of the latest washing machine reviews)
Update: April 2011
The Indesit Moon has now been the subject of a BBC Watchdog item due to them receiving so many complaints about it. The focus of the programme’s criticism is that the Indesit Moon is particularly vulnerable to the nasty build up of grease, grime, sludge, bacteria and black mould as described in my Washerhelp article Washing machine smells – causes of grease, slime and black mould inside washing machines which although affecting any washing machine if the conditions I describe are present, the Indesit Moon appears to be uniquely incapable of doing the 90 degree maintenance boil wash manufacturers (including Indesit themselves) recommend.
If you have a Moon model which is covered in mould and grease you should read the article above for tips on how to discourage the problem. Although the moon cannot do a 90 degree wash you can still try to limit the problem by not using liquid detergents, doing a 60 degree maintenance wash regularly with normal detergent containing bleaching agent etc.
On balance I think it’s fair to say this model should be avoided.
Please Note: Comments on this article should be restricted to general comments about the Indesit Moon model and not repair questions about faults on the appliance thanks.
We’ve just ordered one from Sainsburys as it only worked out £13 more than the John Lewis price mentioned to take the old one away too.
You get a minimum of 2 year guarantees with appliances at John Lewis. I’ve known many people who had to scrap their washing machine in the second year because it was going to cost too much to fix after they suffered an early breakdown outside the normal 12 month guarantee. The last one was 14 months old and another recent one I know about was 18 month old.
Hopefully yours will be OK (I’m not suggesting that the majority of people would have such problems) but with cheap washing machines an extra years guarantee can prove very useful and is worth even paying a bit more for.
Don’t bother with this washing machine. I was part of the ‘Moon Trial’ last November (2006) and wish I hadn’t bothered. The seal of the door is covered in mould which I can’t get off and an engineer told us how to take the parts off to clean it – interesting considering it is meant to be self cleaning..
Also, our dog can open the door on it and loves to pull all the washing out. So if you have small children don’t bother with this as there is no child lock.
Now on our second machine. First one delivered 10.10.07 took 190 minutes on the 60 wash instead of 145 as advertised. Retailer said machine was faulty and replaced it on 14.11.07
60 wash remains at 187 – 190 minutes. Still in discussion with retailer to see if Indesit plan a modification or admit to a problem.
Would welcome views of other users.
Further to the above, the retailer has been unable to make meaningful contact with the manufacturer so we are returning the second machine. I note the remarks re the rinse which I believe is the root cause of the problem. The rinse cycle goes on and on, even with minimum detergent, for some 25-30 minutes, with subsequent use of water and energy. Perhaps Which should do a re-test.
Thanks for the update Robert. The problem with testing is that people only test the most commonly used pogramme, which is usualy the 40 degree cottons wash. The eco labels system for example base their awards on that. The other programmes could be useless but a washing machine could still get an A wash efficiency rating.
Just make sure your problem isn’t being caused by siphoning due to the drain hose being pushed too far down after being freshly installed.
It probably isn’t, but just in case have a look at this section on Washerhelp – Washing machine constantly fills with water and goes down the drain
If siphoning was the problem it would be losing water down the drain on rinses and the washing machine would constantly have to keep topping up with water. This can cause it to stick on rinses (and sometimes on wash).
I’ve always been aware of the siphoning problem with washing machines so that was the first thing that I checked. Also the vertical and horizontal levels to an exact level. It looks as though our replacement machine will be a Bosch so await the washing times with great interest.
I read in the press that the State of California (always short of water) are cracking down on manufacturers whose wahing machines take longer than the claimed times, some by a considerable time.
Bought and installed a moon just prior to christmas, on the 1st wash noticed an odd noise as the drum turned (sounds like the inner drum rubbing against the outer). Stopped the machine and messed around with the feet and managed to get the 1st wash done with no noise.
Put the 1st wash on and the noise returned, so further adjustment of feet to stop the noise. Unfortunately the back feet are now 15mm higher than the front, a spirit level in the drum however shows the drum now level, even though the machine is not. Also, when moving the drum from within, pushing the drum backward at the back and top shows only 1cm of play before a “dunk” is heard.
Am going to get the machine replaced in the new year as I don’t think this is normal behaviour, and to continue to use the machine would cause it a premature end. (when the machine spins up if I hear it rub it slows the drum momentarily – can’t be good). Hopefully the replacement will be better.
Tom (no relation I hasten to add !) I notice today that John Lewis have reduced the price of the Moon to £239, Comet to £265 and Currys do not feature it on their site. Looks like the word has finally got round, thanks perhaps to this super blog.
Tom Jones
it sounds like you have removed the transit bolts but maybe left the plastic spacers between drum and rear of machine in place.
happens a lot.
respect
Dave
Word of Warning Regarding MOON
Great no frills washer looks good .Designed for no messing about just press go with only 4 progs ,GREAT for dear old lady who wants easy to use machine with fast 1400 spin i thought. ERR NOT SO GREAT. Most modern digital machines need to be satisfied of a balanced load prior to spin or they restart the spin cycle to attempt to rebalance clothes , if not they eventually stop without spin. You cannot select a spin on this machine AT ALL.. min prog 30 mins which has slow 800 spin only. Dear old lady generely washes 1 item = out of balance = not always spins = reselect prog on hope it spins and if it does only 800 spin. . any comments on this ?
Thanks for all comments, unfortunately I can confirm I have 4 transit bolts complete with plastic spacers sitting on my kitchen worktop, so it’s not that, unless of course one was lost when the bolts were installed and they put an extra one in for good measure!
Interesting to see JL are selling it for 240, I assume that’ll be with their 2 year guarantee too.
DAve (January 3rd, 2008, at 6:05 PM)
You make a good point about the transit packaging although Tom has now replied saying it isn’t relevant in this case. If Tom has had John Lewis agree to exchange the Moon washing machine without sending anyone out to check it first he’s done well or it shows what good service john Lewis give. A substantial amount of problems causing customers to ask for an exchange are installation or user errors. This is why suppliers would normally insist on getting an engineer out first in case it’s something really simple to put right, or an installation / user fault. ( I explain this problem in detail on my consumer advice section – I don’t want my washing machine repaired – I want it exchanged )
DAve: (January 3rd, 2008, at 6:34 PM)
The problem with modern washing machines not spinning unless they detect a good balanced load is there with all washing machines. However, some are much worse than others.
A good rule of thumb is that the good quality washing machines have more sophisticated and reliable balance distribution and detection software. They also have better quality suspension. The cheap washing machines have crude suspension in comparison with the quality makes and they wouldn’t cope with a badly out of balanced load so well, could even cause a lot of damage. As a consequence the cheaper makes may be extra cautious about what they allow to spin.
The problem you mention regarding not having a usable spin program is something people should watch out for before buying. A washing machine should have a separate spin program for spinning hand washed items or for re-spinning occasionally.
If there is definitely no proper spin on the Moon, and it does force a half hour rinse program then that’s not very “friendly” at all and pretty rubbish. This is possibly one of the compromises I mention in my article. At the end of the day, very simple usually means limited too. Although designers can make things simpler by clever design, something designed to specifically have very few options in order to be extremely simple to use has to compromise on options and flexibility.
Bought this model off john lewis for the £239 price, so I’ve got the 2-year guarantee. Also managed to install it myself (whoo!) on friday, not bad considering the previous model was about 15 years old and basically had a fitted kitchen built around it… getting a waste pipe with no kinks round the back of a 3-foot deep cupboard is no mean feat :-)
one thing I specifically picked the machine for was it’s size. It’s only 58 cm deep. Our old machine (a zanussi fl828) was 60cm and had to hold it’s breath to fit in the space allocated. All the new washing machines I looked at are slowly getting bigger, 61, 63, 65 cm and wouldn’t have fitted. What’s with the size bloat?
Couple of grumbles…
a) the 1400 spin only applies to the hottest cycle, the cooler cycles are only 800/1000 so the tumble dryer is going to get as much work as there’s no plain spin programme
a) not machine related but john lewis had fubar’ed the order, despite paying the £9 for the old machine to be taken away, the couriers hadn’t received that part of the order and refused to take it as they had no room in the van. Errr…so how did you bring the new machine then? they slope off…. status of complaint with johhny lewis is pending…
martin:
The growth in depth is commonly due to the extra large drum sizes these days. They need to use extra depth. The Indesit Moon has a 6Kg drum which is larger than your old one.
Another reason is design styles. Flat fronted washing machines are seen as old fashioned, and current designs tend to have a convex front. They may look good, but many people in the UK have small kitchens and lack a separate laundry room. It’s bad design for them as many installations are tight and have either a kitchen drawer, a cupboard door or a back door opening across it. This can cause major problems if the washing machine front, or its control panel bulges out.
On your point about the spin
This is the case with all washing machines – at least these days. I have a 1400 spin Miele, one of the best washing machine makers in the world, and it too only uses the 1400 spin on cottons. Here are the recommended spin speeds for various laundry from their instruction book -
Cottons: 1400 rpm
Minimum iron: 1200 rpm
Delicates: 600 rpm
Woollens: 1200 rpm
Silks: 400 rpm
Shirts: 600 rpm
Denim: 900 rpm
Having said that, there is a separate spin programme where I can spin anything I like at full spin speed. It would be inconvenient to have to constantly re-spin certain items, but at least most washing machines let you do that if you choose to. It does appear that the Indesit Moon does not have a proper separate spin only programme so this is a negative issue with the Indesit Moon for some people.
Delivery issue
The problem you had with the delivery people is a little suspicious because exactly the same thing happened to me. I would have thought it unlikely that they didn’t receive that part of the order because it’s all generated by computer when you order. It doesn’t rely on (as in the old day) someone jotting your order on a notepad and telephoning it though.
In my case the delivery men apologised and promised to return another day. This wasn’t too inconvenient for me but it could be for others. If they didn’t offer to return to pick up the old washer then you certainly have a complaint there.
I can’t help suspecting that sometimes it could be the van drivers manipulating the situation because they have a particularly bad run that day. The problem they could face is that they start out with a van full of new products all placed in position on the van. The first deliveries are the most accessible and the ones right at the back are the later deliveries. As they deliver the first few, if everyone wants the old one taken away the old ones block access to the next deliveries. It’s not hard to imagine a situation where several old washing machines, dishwashers and fridges completely log-jam the deliveries.
At the end of the day though that’s not the consumer’s problem and they should get what they’ve ordered and paid for. This particular case could be as I described or it could be a genuine cock up where they weren’t told to take it.
I’m sure John Lewis will sort it out for you, their customer service is normally the best in the business – as confirmed by Which? ( Which? – John Lewis is nation’s favourite store )
Ref Martin and the non-collection. I was dealing with John Lewis Direct with my problem and promised calls did not always materialise. Two letters to the following gentleman resulted in a direct telephone to a senior manager lady who was excellent : Shash Mistory. Head of Customer Services, J.L.Direct, Draycott Ave, London, SW3 2NA
PS I would like to know how long the 60 degree wash takes on yr Moon, the best we ever achieved was 187 mins – 3 hrs 7 mins !
The Indesit moon washing machine is’nt Future friendly if the machine fills up to much. It said in the review that when it breaks down the door unlocks and water spirts all over ther place.
My Bosch machine you can’t even see the water in it! It only fills up small.
Hello mathew King. The evidence regarding the door on the Indesit Moon being able to open when full of water if it breaks down mid cycle (assuming it had been switched off a few minutes to allow the interlock to de-energize) is anecdotal. I heard it from a repair engineer who had a customer that this had happened to.
There are many washing machines that will let you open the door with water inside if you switch it off (or it breaks down) mid cycle and wait a few mins for the interlock to cool down and release. The reason it is an issue with the Moon is that it is has no glass door so you can’t see that there is still water inside.
I bought an Indesdit Moon a few days ago and I am really pleased with it. The wash times are as advertised and the wash is both well rinsed and well spun. It is really quiet without any particular balancing or levelling during installation. Overall very satisfied with my purchase.
Becky, I am most interested to read your comments re the washing times. Can you confirm that the 60 degree wash takes the 145 minutes as claimed in the manual ? Even Comet say it takes 164 mins. If yours is 145 then I think they must have modified the rinse sensor on later machines.
I read all the comments on you page with interest, I was going to buy a moon but now have been put off. The reasons being the long cycles, no option to spin, door opening when full in the machine breaks down, slow spin on low temp wash. Good site with good comments.
i have a question is the MOON Hot and Cold Fill or Just Cold?? a quick reply would much appreciated as I’m installing my moon now!!
if it is both hot and cold then the people who are concerned about the length of a cycle are you just using the cold fill if you are then the machine will take time to heat the water and thus make the cycle longer
Phil: Virtually every washing machine is now cold fill only including the Indesit Moon.
The whole concept of hot and cold fill washing machines is virtually redundant and out dated. Modern washing machines use so little water that most would not take any hot water in and still have to heat it up. This is because by the time the hot water runs into the machine it’s finished filling. There is also an argument that having a hot valve is wasting hot water for most people because in most cases all that happens is the washing machine draws in a few litres of water but it’s cold because the hot water has cooled in the pipes. It stops filling just at the time that proper hot water has been drawn into the pipework but not reached the washer (or only just reached it). This hot water doesn’t get used and is usually wasted as it rapidly cools in the pipework.
Also, when supplied from a hot water cylinder, all the water drawn into the pipes is replaced by cold from the header tank in the loft, which cools down the rest of the hot water and has to be heated back up.
In this common scenario all that happens when a modern washing machine draws a couple of litres of water of hot and cold water is that none gets into the machine but hot water is wasted and replaced by cold which needs heating up again. Even with combination boilers there is still waste hot water because of cooling in pipes and it takes a lot of energy to heat water instantly as it passes through the boiler. There may well be scenarios where all this doesn’t happen but it does for the majority of people.
It’s all explained in this article but it’s lengthy – Cold fill washing machines
At the end of the day, manufacturers are falling over themselves to produce washing machines that use less energy to get the coveted A energy efficiency rating. If it used less energy using a hot valve, you would think they’d put one in. As most people only wash at 40 degrees and less, and I believe we are heading for cold water washing anyway I can’t see the hot valve coming back
I do believe it is possible to use one – particularly for the boil or 60 degree washes that all manufacturers say we should do regularly ( Washing machine manufacturers now recommend a maintenance wash once a month ) to keep the washing machine clean inside. However, it would need sophisticated techniques to overcome the problems mentioned that caused the demise of the hot valve in the first place and involve wasting the first draw of water which would need to be pumped out (there’s no room to store it for later use in the rinses).
So then if there is a connection for cold and hot water do i need to connect pipe to hot valve ? ?
There is only a connection for a cold water hose on virtually all washing machines now. You just connect the cold fill hose. You should ideally blank off the old hot tap.
You should be able to buy a screw-on cap from a plumbers merchant (or maybe a DIY store) to seal off the hot valve.
In theory, just leaving the hot tap turned off and unused should be fine (and that’s what most people do) but many common taps are prone to getting accidentally knocked and allowing water to leak out. I’ve heard of cases where the lever’s been knocked inside the cupboard or even by the washing machine moving about on spin if fitted behind it causing floods. A slow dripping tap can cause a lot of damage.
Hi
I bought one of these for my Father and whilst not being to worried about wash cycles taking a bit longer than advertised, we do find that after the wash has finished and before he goes to do another wash, the liquid dispenser is still full of water and if he tries to add laudry liquid it obviously overflows. He now uses a ball, but maybe this sitting water is a reason for the damp and mold issues?
Deano: The water problem could be caused by a blockage in the same way that you can get a fabric conditioner compartment full of water after each wash as dealt with here – The fabric conditioner / rinse aid compartment is always full of water
We recently purchased the new Indesit Moon washing machine in the UK. It’s a great washing machine and everything wash related seems fine, the only problem is when we open the door, regardless of whether we had completed a wash 1 minute or 1 day ago, water seems to leak onto the floor. Not sure where the water is coming from everytime (trays, condensation etc.) but it always seems alot and the manufacturers seem to think it’s the sponge at the bottom of the dispencer, but we’ve squeezed this out loads and always seem to have the same problem.
Don’t know if that’s a common problem or not Matthew. Sounds like a design issue. The soap dispenser is inside the door on this machine and it sounds like it’s holding water. Having said that though, if it runs out when you open the door, why doesn’t it just drain out into the machine before you open the door?
The collected water in the dispenser is a design fault but easy to fix. Pull the dispenser from the machine and remove the inner syphon cover (pull it up) You’ll be left with a hole you can see directly through. I used a long drill bit slightly larger to remove any burrs of plastic and make the hole 1mm larger. This makes the tube more ‘uniform’ reseat the syphon cover and test under the kitchen tap. The syphon should now work correctly.
Just a reminder that repair questions aren’t meant to be posted here. This article is to help inform people about the Indesit Moon as a potential purchase.
Hello, we purchased an Indesit Moon direct from Indesit before Xmas. Great machine, easy to use etc and loved it…….it lasted 9 days before starting to trip the electrics every time you used any programme other than the 30 degree quickwash! Called Indesit 2 days before xmas and they agreed as under 28 days to exchange. New one duly arrived New Years Eve. All great again, good wash, great spin and left clothes much drier than we’re used to……guess what, 12 days later, now this one is tripping electrics on any programme other than 30 degree quick wash!!! Grrrrr! Has anyone else experienced this?
It was so scary to read through all these comments specially I had just purchase the Moon and waiting for the install tonight….><
Can I assume all those people who satisfy with this machine were just remain silent?…I really hope so…….
Ritchie: People with problems are always louder than people without :-)
hi
I have just bought an indesit moon and the clothes come out of the washing machine cold? at the end of the cycle….is this normal? as my old machine the clothes came out slightly warm…mmmmm…please someone help….
Alif: Sounds right to me, this should help – Should the washing come out warm or cold?
Hi all, my machine arrived for a week already and work perfectly! It was so simple to use, very very small noise compare with my old one (Zanussi), me and my wife were so happy with this great looking machine! (I am living in HK and the model number of my Moon was #SIXL129D)
Hi Washerhelp, I hope people also can share their happy experience also, especially it was not easy to make money nowaday!
Thanks for that Ritchie. Of course all comments are welcome as long as they are fair and accurate. My sites are only interested in the truth.
I have a Moon and every now and then after I do a hot wash I get black sludgy stuff on my clothes; I then have to clean the washer with a sachet of stuff I purchased from Indesit at over a tenner even though it was a new washer and told it was a recognised problem and to use this stuff every 3 months….great, except its like every month or more now I’m using it and I’m also having to rewash stuff every time. When I looked inside the seal and where the drum is, inside the gap between the 2 drums I could see thick black sludge, looked like black/grey blotting paper (?) I’m now thinking I’m gonna have to call someone in to look at it as its getting rediculous now. Any idea’s as to what I can do?
Sarah
Hello Sara: It is a recognised problem, but as far as I know it relates to all washing machines and isn’t a specific Indesit Moon problem. If you are using mostly low temperature washes and particularly liquid detergent it’s common to get grease, slime and black sludge building up inside your washing machine. This article explains the problem, hope it helps – Washing machine smells – causes of grease, slime and black mould inside washing machines
i have one of these and for normal colors and clothes i find it just fine and like others have said its very quiet but it really does not seem to get my Whites clean
i have tried the 60 wash with various powders , Liquids and whitners (Nappisan , crystal , Vanishetc) but to no avail my whites are still gray and grubby
so anyone have any tips as i am seriously contemplating going back to a machine that does a 90 degree white’s wash
Paul: You need to make sure you are using a detergent that contains bleaching agent. No liquids and no kind to coloureds detergents will get whites really white. You might want to check this article out Whites coming out of washing machine looking grey, coloureds losing their colour. If you still have a problem I’d then return suspicion back to the washing machine.
Yeah i have tried those the Nappisan , Crystal and Vanish are all bleaching agents that are added to the wash but they seem to have little effect
i have tried small amounts of washing in with nearly double the recommended bleaching agent and the results just arnt very good
hi i bought the indesit moon 2 years ago wen i first moved into my house i thought it was great looking at first! then i noticed a small amount of mould witch is now alot of mould. i tried cleaning it but it wont come off. also the 30 wash is crap it leaves detergent marks on clothes. the door despenser is hard to clean ( lots of nooks and crannys)and does not clean itself as advertised. the machine cost me £300 and im so disopointed with it. bottom line dont buy 1 not reccomended….
Hello Leah: In the interests of fairness I suspect most of your issues are not necessarily related to the specific Indesit Moon model apart from the problem with the door dispenser which is unique to that model.
I don’t know if the Indesit Moon is particularly vulnerable to black mould or not but it is a common problem potentially affecting any washing machine, which is caused by low wash temperatures and using detergents (especially liquid detergents) not containing any bleaching agents. Full details here – Washing machine smells – causes of grease, slime and black mould inside washing machines
Washing at 30 degrees is also likely to give poor results in most washing machines unless the items are very lightly soiled and unless specific low temperature detergent is used. There are many caveats to washing at 30 degrees and the limitations are mentioned in this article Washing at 30 degrees
Finally, many modern washing machines don’t have a 30 degree wash cycle suitable for washing cottons on (the Indesit Moon is probably just one of them). Full details here Washing machines with a 30 degree wash cycle
Hope that helps.
Hi,
I have had my Indesit washing machine for 6 months now, clothes on a 30 degree wash are not coming out clean and are very cold, even on 60 degree wash clothes/sheets/towels are still not clean and still cold. There is a hot water pipe which I have tried to connect but the pipe wont fit. I am very confused with this machine, do you think the electrics are working correctly? Is there anyway I can get my money back?
Any help would be appriectaed.
Naomi: The Indesit Moon is cold fill only as are almost all washing machines now. The washing should come out cold – Should the washing come out warm or cold?
30 degree washes aren’t likely to give good wash results in many washing machines. Most 30 degree wash programmes are short, don’t spin fast enough for cottons and are designed for delicates. It’s only recently that detergent manufacturers have started pushing 30 degree washes and most washing machines don’t seem to have programmes designed especially to utilise modern 30 degree detergents.
The Indesit moon washing machine has a 30 degree wash suitable for cottons and synthetics, but it only spins at 800 and it only lasts for half an hour – including rinse and spins.
A wash program that lasts a mere 30 minutes and washes at only 30 degrees is not going to give good wash results for normal washing. Only very lightly soiled items are likely to come out clean. This will be true for most other washing machines unless they have a specific cottons wash at 30 degrees designed not for delicates but for normal washing, with proper agitation, full rinses and full spin – only at the reduced temperature of 30 degrees. Alternatively, one with a manual temperature control would allow you to select a proper cottons wash but just turn down the temperature to 30.
Unless there’s a fault on the washing machine there aren’t any grounds for complaint if it just turns out it doesn’t have a programme suitable for washing normally soiled laundry at 30 degrees unless you were advised that it was suitable by the sales person.
Even the detergent manufacturers who make 30 degree only detergent have a long list of caveats where they concede the limitations of washing at 30 degrees. I wrote a couple of articles here you should find useful to read –
Regarding washing not coming out clean at 60 degrees I have the following articles, which may help -
If you don’t think your poor wash results are related to any of the points made in the articles you would need to decide whether to report the washer as faulty or not.
nan and graddad bought the moon in march
the bottons keep getting stuck it takes forever to do one load and only spins on 40 my nan is not happy we live in the uk and would like to call the indesit company to get it repaired but the number we were given does not work could any please email the uk indesit repair number
thank you
Sorry for the delay in replying annmarie. The Indesit service number can be found on this page along with an idea of their charges although you’ve probably got it sorted by now, sorry.
Washing machine manufacturers call out & labour charges
All modern washing machines take a long time to wash compared with older ones so it might not be a fault as such, this article tries to explain why
Wash Times Too Long? Reasons why. Plus how long does your washing machine take to wash?
I am the owner of an Indesit Moon and have experienced all of the above mentioned problems. Have called out engineer on numerous occasions who often just plugs in a laptop which says there is no problem with the machine. Beware of this because if you have an extended guarantee you will be liable for a call out charge as they say there is no problem found. I also experience problems with 30degree washes. My son’s rugby tops, underarmour etc all state that they have to be washed at this temp but even small marks are still left on them. If I swish them in water by hand they come out, but since the Moon does not have a rinse cycle this is not an option on a day when I can’t dry outside. Also residue left on clothes washed at 30 degrees. Constantly being disappointed by Indesit – whether it is their machine or their call centre service
Thanks for you contribution Carol. You may be interested in this article from Washerhelp’s consumer help section My washing machine is under guarantee, but my repair company say they will charge me if their engineer can’t find any fault. Can they do that?
The opinions in that article are purely my own and I can’t claim any source to back up my opinion other than good old fashioned, and sold common sense :-)
I can’t comment specifically on the standard of aftersales service, other than to say I believe it’s often generally not so good these days especially with cheaper brands because the money to run a high class aftersales service just isn’t there, and engineers are expected to do too many jobs over too wide a range of products in my opinion (and experience).
Regarding the poor results on 30 degree washes there are some important points to bear in mind listed on the articles I linked to on this previous comment
Bought the Moon from Costco with a 2 year guarantee. Not long after I got it they stopped stocking it. An assistant told me they’d had quite a few returned. well now mine’s going back. It used to be ok (if slightly drawn out) doing the 60 degree wash, but suddenly wouldn’t finish the programme. I had to stop it. wait for it to empty, restart it on 30 & wait for it to finish. then it wouldn’t stop on the 40 degree programme. Now, finally, it’s stopped finishing on 30. It just stops before the final light goes off & goes on forever. First & last time I’ll have an Indesit.
Bought our Moon 2 years ago and have nothing but trouble, since it being 2 months old. The washing cycles are very much the same as previous washers.
However, after the initial 3 months, we started to notice that on 60 degree washes, the washing was covered in dirty soap scum as well as the internal seal and the door pockets. We thought perhaps we were over-filling with 1CAPSULE and softener but ran out of ideas so called the engineer within the warranty. The engineer told us we have to buy a ‘SPECIAL CLEANER’ at a cost of £25 per bottle which we were supposed to use every other week….
This didn’t seem such an environmentally friendly machine as double the washing of clothes + the extra washing to clean the machine.
This made no difference and the next engineer said you can buy cheaper liquids for cleaning the machine from ‘Tesco’ and ‘Aldi’ so gave them a go. A little better but still dirty marks and still dirty seal around the door.
Indesit’s warranty response is that there is no fault and the cleaning is all part of the use and warranty of the machine. If you do this, it should be fine. 4 engineer visits and about £200 of machine cleaner later….
Pity they don’t tell you any of this when you buy this washing machine.
PLEASE, PLEASE DO NOT BUY THIS MACHINE!!!!!!
Kevin: I’m not sure if the Indesit Moon is particularly prone to this problem but it’s a common issue with all washing machines these days.
You should be able to use normal detergent to do a maintenance wash as long as it has bleaching agents in it and you use a hot wash. See this comprehensive article = Washing machine smells – causes of grease, slime and black mould inside washing machines
There’s also a product called “smelly washer” which appears to be good.
Thanks for your response. However, I completely disagree. I have owned Indesit washing machines before, Phillips, Whirlpool and Bosch and never have I had the problems I have had with this machine. I think the other people above would agree.
I have tried every dishwasher cleaner known to man, recommended by the engineer when he came to look at it. Black mould and the ‘soap-scum’ is so bad, the machine is in my garage and I bought another machine. The machine didnt clean whites at all. They came out grey or off-white. Certainly dirtier than they went in. I would wash towels and whites twice on a 60 degree wash and that didn’t work so I had a relative wash them in their BEKO machine which cost the £170 and came out sparkling white….
Colours, you can’t tell but it really is not a good washing machine. They don’t sell them anymore I am told by my local Currys. For a machine that is supposed to be state of the art, futuristic and also cost effective, why would they no longer sell them??????
Hello Kevin, I’m not sure what you could disagree with – especially completely :-) as I just said I’m not sure if the Indesit Moon is particularly prone to this problem but it’s a common problem with all washing machines. It’s a well known issue caused by modern detergents (especially liquid detergents or colour-friendly detergents which don’t contain any bleaching agents) combined with low temperature washing.
It may be that the Indesit moon is more prone to this problem than other washing machines, I didn’t say it wasn’t, only that I’m not sure.
I’m not trying to be awkward in any way :-) I’m just hoping these links may be of some help – even if only by eliminating them as causes and making it clearer it’s the washing machine at fault.
There’s certainly anecdotal evidence in these comments that it doesn’t wash very well. I’m no fan of the Indesit Moon which as I say in my article was one of the cheapest washing machines around and can only be “future friendly” if it lasts a decent amount of time.
However it’s always worth examining all possible explanations not just the washing machine such as using liquid detergent without any bleaching agent in can cause whites to go grey Whites coming out of washing machine looking grey, coloureds losing their colour
The bearings in my 30 month old Moon have failed. Solution – buy a £165, 12 month policy from Indesit and have it fixed by them. Local repair services are estimating £200 for repair works and are mainly suggesting sending it to the great white(silver) goods mountain. We haven’t even used it excessively, once every other day. We’ve also experienced the powder streaking and mould problems mentioned above. Very disappointing and has tainted my opinion of the brand. Although, it is very pretty!!
Paul. In my opinion if it needs £165 spending on it after only 30 months of light use it’s probably not lasted a reasonable time and hasn’t been fit for its purpose. You should be entitled to compensation from the retailer under the sale of goods act, which may be a partial refund taking into account the 30 months usage you’ve had from it or the amount required to repair it. However, don’t expect to just be able to ask and get because retailers will almost always try to fob customers off claiming there’s nothing they can do because it’s “out of guarantee”, which is totally untrue.
You should read carefully the following article and its comments EU 2 year guarantee. Sale of Goods Act gives us 6 years to claim for faulty appliances
well thats it we are done the moon has been kicked into touch (and and I purchased a Hotpoint) and my whites are now white again after only one wash with the same powders that i used in the MOON
it simply does not clean as well as it should
Hotpoint and Indesit are both the same company with very similar parts inside. Hotpoint have more features and slicker design but aren’t much different quality wise to Indesit I’m afraid. At least you are happier with the wash results which is good.
yup but regardless of same parts and same company the new washing machine actually seems to wash clean has a 90 degree wash and and has a spin only cycle
seems the only thing the MOON had going for it was design
We accepted an Indesit moon as a replacement to a previous indesit that was under warranty.Having 4 programmes is a great idea, however being unable to select the spin speed is a no no in this climate as the washing came out wet.After 2 weeks we sold it for £100 and bought an Indesit with 1600 spin.
Hi we have had our Moon for about four years with no real problems. Yes I’ve had to clean out the detergent dispenser a few times but thats no hardship and the drip catcher at the bottom of the door blew a spring out and was getting caught between the door and seal and caused a leak but hey that was fixed easily enough when i finally figured out where the water was leaking from :) but now it’s stopped finishing it’s 40 wash just like Trev commented on i had to turn it off then restart a 30 wash just get it to spin and finish a cycle, Is there any advice on why it’s doing this?
I’ve had my indesit moon just over 2 years and am really disappointed with it. The sales lady in comet said it would be easy for my husband to use as it only had 4 buttons to press – he had a bad stroke and gets confused easily. She didn’t tell us it wouldn’t do the big spin on 40 which is what we usually use, or that it wouldn’t do a separate spin when your clothes come out dripping.
For the last year we have noticed gray/black marks on clothes, which i have found is down to the silt/sludge build up in the rubber seal and the door. I have cleaned the dispenser several times but find the seal almost impossible to clean. I know people with many different brands of machines, including other indesit models, and none have ever experienced this problem. While I would buy indesit again, it wouldn’t be a moon i’m afraid.
llr, the omission of a spin only programme is a bad idea, but there should be two 40 degree washes, one with gentle wash action and a short spin and and the other with normal wash action and a full spin.
bought an indesit moon, couldn’t afford the extended warranty, it lasted 13 months, starts to fill up then empties. The worst washing machine I’ve ever spent money on. PLEASE DON’T EVER BUY AN INDESIT MOON.
WHY DO YOU HAVE TO GET TO THE BOTTOM OF THIS EXCELLENT WEBPAGE BEFORE YOU SEE THE CURRENT COMMENTS.
Brian: Thanks for your compliment. It’s so comments are in chronological order. They wouldn’t make any sense if they were backwards. Comments are almost always presented like that everywhere including forums.
Have just bought an Indesit Moon washing machine for a new house. Haven’t used it yet, but reading your blog I’m beginning to wish I ‘d chosen something else. One problem has already developed despite not having used it – water is dripping through the door/detergent dispensers and leaking onto the floor. On occasions there’s a couple of inches of water lying in the drum too – any ideas?
This is the worst machine i have ever owned i have had it 2 years and replaced rubber seal twice as it is covered in mould the washing powder dispenser has black mould all over it can not clean as would need to take door off!! MY DAD HAS BEEN A PLUMBER FOR 50 YEAR AND HE SAID THIS IS INDESIT FAULT AS THE WATER IS FILTERED THROUGH TOP OF RUBBER DOOR SEAL IM TAKING THIS TO WATCH DOG SO NO ONE ELSE IS ROBBED !!!!
Kelly: If there is a design flaw which causes black mould then you should have a case. Several people have previously commented here that they’ve had black mould on their Indesit Moon though as I’ve pointed out this is a problem that can affect all washing machines so someone would need to show that it’s a particular problem with the Moon to have a case.
I’m not sure how the water coming into the machine through the door seal would cause black mould to be honest.
Here’s a quote from my Washerhelp article (Washing machine smells – causes of grease, slime and black mould inside washing machines) which describes what causes black mould in washing machines
What causes black mould in washing machines?
Using mostly low temperature washes, and using washing machine detergent that doesn’t contain bleach causes black mould, which thrive in warm moist places. Bleach in washing machine detergents (plus high temperatures) kills bacteria that can otherwise multiply inside a washing machine. Many “colour-friendly” detergents and liquid detergents do not have any bleach in them which is why they are “friendly” to coloured garments.
To prevent, or try to get rid of, black mould in washing machines, put the washing machine on a monthly boil wash using detergent that contains bleach (don’t but actual bleach in yourself), and with no laundry in. If you normally use biological or liquid detergent, buy some normal detergent containing bleach and keep it just for the maintenance wash.
Also leave the door open after washing to allow the door seal to dry out.
I too bought one of these 2 years ago. Although it has never broken down on us, it has also never done what it should do. Clean clothes. When stuff comes out its usually still grubbly, whites are certainly not white and doesn’t matter what cleaner/softner combo we use the washing just comes out smelling of nothing. Often once its dry it smells worse than before it was cleaned.
Just wish I had taken it back right at the start. Do I have any rights to compensation or a replacement?
Hello Ash: The Indesit Moon doesn’t fair well in Which? washing machine reviews tests and they are highly respected. If they say (and they do) that the 40 degree wash is not very good and “it’s only good for tackling light stains such as sweat or deodorant at 40 degrees” then you might be able to argue it isn’t fit for its purpose. However, after 2 years they might try to argue you’ve accepted the washing machine and you may find it difficult to argue it’s so bad you should get compensation if you’ve used it for the last 2 years. It’s just my opinion, these things are rarely straight forward.
You would have to take it to the small claims court as it’s very unlikely the retailer would accept any complaint about poor wash performance after so long unless by any chance they’ve had so many complaints they’ve had to accept it’s a problem. If you’ve mostly used the 40 degree wash you should read this and do some maintenance washes, which might alleviate some of the issues you are having with smells – Washing machine smells – causes of grease, slime and black mould inside washing machines
I’ve given out this link several times before on these comments so there appears to be some anecdotal evidence that the Indesit Moon could particularly suffer from the build up of gunge and grease issue, which is a known issue amongst most washing machines (as described in the link).
You may find some useful information here too -
Whites coming out of washing machine looking grey, coloureds losing their colour | EU 2 year guarantee. Sale of Goods Act gives us 6 years to claim for faulty appliances
OMG CAN NOT BELIVE HOW MANY COMPLAINTS R ON HERE REGARDIN MY CRAP WASHIN MACHINE THE INDESIT MOON.IVE HAD NOTHING BUT PROBLEMS SINCE THE DAY I BROUGHT PROBLEM 1.LEAVIN WASHIN POWDER ALL OVER ME SONS GREY SKOOL TROUSERS AND ANY THING BLACK. PROBLEM 2. NOT RINSE IN RITE EITHER POWDER AGAIN THEN PIPE AT BACK STUCK NOT ALLOWIN WATER THROU.
OVER TIME 2 SAME PROBLEM AS EVERY 1 ELSE ON HERE BLACK SCUM ALL ROUND RUBBER SEAL RANG THEM 2 TELL THEM THEY SAID O YER WE KNOW OF THIS PROBLEM COMMON ON CRAP COLD WASH MACHINE AS THIS CRAP 1. I HAD 2 BUY NEW RUBA SEAL COSTING ME 35 QUID AND THEN I WAS TOLD MUST BUY CLEANER / SACHETS TO STOP N HELP THIS PROBLEM NOW NOT HAPPIN AGAIN 2 NEW SEAL COSTIN ME AGAIN ANOTHER 24 QUID 4 MONTHS SUPPLY. CAN NOT BELIVE THIS PROBLEM WAS NOT STATED IN ADVERT I SAW IN SAINSBURYS WERE I PURCHASED IT FROM.
ALSO WHEN I 1ST RAN THE 60 PROGRAMME IT WAS RUNNIN 4 WAIT 4 IT 9 HOURS AND STILL WOULD BE GOIN IF I HADNT OF SWITCHED IT 2 OFF, CRAP ENGINEER CAME 2 TELL ME THERE NOTHING WRONG WITH THE SENSORS ANGELA ALL WORKIN OK. ALL PROGRAMMES FAR 2 LONG 2 2 HRS 2 WAIT JUST ON 40 AND THE 30 MIN WASH NOTHING CUMS OUT CLEAN 4 MY 2 KIDS BABE AND 10 YR OLD. SHALL I CARRY ON TOTALLY FED UP WITH WANT THEM TO REPLACE AND SWAP 4 DIFFERENT MACHINE ALTOGHTER BUT THEY SAY NO JUST HAD ENOUGH OF THEM NOW….BLACK SCUM A NITEMARE ALL OVER RUBA AND MY BABE S WHITE NEW BABE CLOTHES 2..O YER WHEN NEW SEAL DID ARRIVE MY HUSBAND HAD ABSOLUTE NITEMARE 2 FIT AS THE LADY ON FONE SAID 2 ME O YES CUSTOMER R ABLE 2 FIT THEM NO PROBLEM SHE DOES NOT HAVE A CRAP MOON HERSELF THEN A. TOOK HIM OVER 2 HOURS 2 FOT NITE 2 GET OFF AND REFIT AGAIN NO WAY I COULD OF DONE IT ME SELF….
i bought a indesit moon 2 yrs ago last week all three of the plastic
water jets/ clothes stirers which are fixed inside the drum broke off i bought some more from indesit £57.99 for three bits of plastic ? fitted them to the machine spun drum by hand to makesure nothing catching seemed ok set machine away it lasted three washes and they broke off again, any ideas as to what may cause this?
Hi david: Washing trainers in the washing machine is a big cause of broken drum paddles (or lifters) ( Can you wash trainers in a washing machine? )
If not, and you are only washing normal laundry then the strong implication is that the quality of the drum paddles (lifters) is simply not good enough and you may be able to claim compensation for the cost of repairs from the retailer under the sale of goods act. ( EU 2 year guarantee. Sale of Goods Act gives us 6 years to claim for faulty appliances )
However, another possible cause of damage to the drum lifters are obstructions that shouldn’t be there from pockets such as coins, which wouldn’t be covered. If there are small dints or creases in the drum this could be evidence of something in the machine that shouldn’t be there.
Just having a little trouble with my moon. Oh and all the usual mould. Mine fills and stops when the air pressure switch operates. However there is about a 2 min pause and then it just bilges out and at the same time there is a beeping and the power indicator flashes rapidly. lasts about 2 mins then nothing. . belt ok , connections ok as far as i can tell. i am a sparky so understand a fair bit about these things. There is i notice a port low down on the lhs ( looking from the rear ) an oval plastic plug. which when removed reveals five finger terminals. does anyone know if there are any test that can be done from these using test meters , or a good ould fashioned wiring daigram. Thanks jim
Hello Jimbo: Dealing with specific Moon repair issues would broaden out this topic too much and attract too many repair questions. However, this link explains a bit about why this happens Washing machine stops with lights flashing
The port you describe is for engineers to connect a special diagnostic attachment, which most independent engineers don’t even have. Wiring diagrams aren’t easily available either I’m afraid. ( Wiring diagrams repair manuals and circuit diagrams for appliances )
I am having the same problem with mould on the door seal. I had my previous washer for 7+ years and never had any poroblem with Mould. My Moon Washers is located in exactly the same place as my previous washer, so I do not accept the manufacturers excuse and I especially do not think I should be charged a call out fee if they say that the problem is not caused by the washer. My washer is also less than 12 months old and surely, I would have had the same problem with my previous washer. I was also told to wash at higher than 60 degrees, well anyone who owns a Moon Washer will tell you that the highest programme is 60 degrees so how do you get round that one. My son is also having the same problem, so in my opinion, it’s the washer and I think that Indesit should replace the seal f.o.c and not charge a call out. I notice that most of the complaints are regarding mould on the seal, so surely, this must mean that this is a fault especially as this didn’t happen on their old machines.
I look forward to your comments.
Regards
Mrs Wolkowicz
Mrs Wolkowicz: As described in one of my earlier comments Which? tests did say the Moon wasn’t very good at washing on 40 degrees cottons wash and in fact said it was only fit for light stains so you could use that as evidence that the washing machine isn’t fit for its purpose. If it doesn’t have a wash hotter than 60 degrees that’s not going to help. You would need to contact trading standards to get advice about whether you have a good claim or not.
I’ve pointed out several times before that black mould can affect most if not all washing machines, but if you haven’t changed anything (such as the wash programmes you use and the detergent you use) and your previous washing machine didn’t have this problem it could well be that the Moon is more susceptible to it.
If you are using liquid detergent or colour friendly detergents that don’t have bleaching agents in them I would either change them to detergents with bleaching agents or buy some normal detergent with bleaching agent in and do a hot wash with it every month.
It appears i too seem to be having the same problems with mould growing on the rubber seal and by the drum, i have just had the engineer out to my machine, my clothes are coming out dirtier than when they go in, he told me to use some cheap bleach in the machine and put it onto 60 degrees once a month to try kill the bugs as the moon dont go up to 90 degrees, or to use caustic soda in my wash too and not too use liquid as it makes the problem worse?!! i have to switch to biological powder as the other stuff dont kill the bugs and spores from the mould too!!
I aked him if this happens with ALL machines and he said yes?!!!! so im at a loss now, was gonna buy another one, but why should i when this one has an evident fault, we all cant be wrong and also they have stopped making the moon now, wonder why that is?!
Ive gone to watchdog with this, im not happy only had it 2 years!!! its the worst machine ive ever had!!
I know how you are all feeling.
I have had my moon for a few years now and I have to regulary, take the powder dispenser apart and clean it out with boiling water and a toothbrush. I bought some caustic cleaner from the engineer that came to look at it for me who said it is a “crap” machine-Great! Also was advised to use biological powder and to add white vinegar to the wash to keep the smell and the mould down. So once a month I clean it with the stuff from Inesit that costs £10.99 for a 12 month supply and I regularly add white vinegar and clean it out every month. I don’t spend that much time on my bloody car!!
Hello
Our Indesit has given up the ghost and the engineer called to repair it refused to believe it was only 18 months old because it had a 2003 control board! Is it normal for machines to be held in stock for five years before being sold as current model? And is it a fact that Indesit engineers failed to make any improvements to the machine in the period 2003-2008 (when we were sold the unit)?
George: The age of a washing machine is easily determined by an engineer simply by looking at the serial number. The age of any single component is irrelevant although obviously it might be puzzling to an engineer if he was expecting a different type.
If the date within the serial number contradicts how old a customer claims it is then the customer would need to prove its age by producing a receipt or credit card/bank statement. This can happen because clearly there is a lag between the date the washing machine leaves the factory and the date the customer buys it.
Normally it shouldn’t be a massive gap but it may be possible for an unsold appliance to hang around in a massive warehouse for some time before being sold. 5 years is suspicious though.
In my experience they usually don’t improve many components these days – only make them cheaper to produce by reducing quality.
We bought an indesit moon a few years ago and only recently had the mould problem, which I have since soughted. The problem we have is that my wife accidentally pressed the 60 degree wash and suspended the wash by pressing and holding the on/off button but now nothing happens. We have switched it off at the mains overnight hoping that the washer would reset itself but now when we switch it back on all the wash programmes light up but we cannot choose a programme and when we pressed the on/off button again it just flashes. Anyone have any ideas how we reset the machine as not paying £110 for a call out would rather buy a new machine. Although this is the only major problem we have had with it.
Hi Leigh: Pressing and holding the on off button for over 2 seconds should reset the machine. It should drain the water and stop. Have a good read of the instruction book to see if there’s something else – if you don’t have it you can download one here – White goods instruction manuals
Thanks for your comments, we done the press and hold for two seconds and the water drained out when my wife done this, the problem we have is that now we have switched the machine back on, the lights are on but it won’t let us select a new programme, when we try and turn it off at the on/off swicth the lights go out the machine beeps and the on/off switch just flashes. We have tried switching it off at the mains but getting the same results. The machine is empty and no water in there. It just won’t allow us to select a programme.
I have the exact same problem with my Moon and have been told by local engineers that the mould/scum issue is a common problem. I have had a variety of machines, always used the same products and no other machine has ever had mould like this. I was told to put the machine on a boil setting (obviously impossible) after leaving household bleach in the machine overnight. Once a month!
I had a baby 8 months ago and although i tried my hardest to scrub the seal clean it just wouldnt budge – feeling pretty sure that the machine didnt transfer this mould onto clothes i used it to wash my little ones first batch of all whites. Completely ruined – the only way i could get the majority of the stains off was to handwash straight away! Being hormonal this completely pushed me over the edge! To be honest i had rarely noticed this transfer before as we have very few whites ourselves and the marks dont show on coloureds. I was told a new seal supplied and fitted would be £120.00 – i dont think so! Cheaper to save up for a better machine!
After reading some of your comments i am also relieved to know that the smell of the clothes is also effected – i was starting to think it was me – musky and damp, sometimes B/O smell, completely YUK!
I am very pleased to see that this problem has been escalated to Watchdog (to be shown next Thursday) and i just hope that Indesit do something to cover all owners of this model (not just those with extended cover) as i feel that Comet haven’t ever been so helpful in this complaint.
Nice looking machine but on the whole completely crap – so very relived that its just not me!
I have had a Indeset Moon for two years and its the worse washing machine i have ever had it does not remove stains its not good on whites and it leaves whit marks on lots of the clothes if I could afford it I would get rid of in a heart beat and buy a desent machine. I think they are being featured on Watchdog next Thursday so that might be and interesting veiwing.
my machine gets filfy inside the door and i have to remove it to clean it I am disabled with two Lung deseases so i find it a big struggle’ anyone interested im up for a swap.
Yeah i would get rid of mine too if i could afford too, bloody usless machine, watchdog phoned me as i had moaned to them about this machine they wanted too come around and film but i was at work :(
Hopefully somethihng will get sorted next week on the program and hopefully we will ALL benefit from it.
I wish i had never brought it!
I have now found that if I use the 60 degree proramme most of my clothes end up covered in crap….so now I only wash on a 40 degree, never the lowest one because of the scum that gets over everything.
I regularly clean my machine, use the stuff Indesit told me too, I use a biological powder, add white vinegar to most washes. When I do a white wash at 40 degrees I add a sachet of whitener to the wash, normally Dr Beckham or what ever its called and either that stuff in the pink tub..vanish thats it, and usually the washing comes out ok. Leaving the door partially open when you’re not using it can keep the smell down but not always. I pour hot water through the wash powder/liquid bit when I have scrubbed it out and I wipe inside the seal around the outer part of the drum and all over the seal with a mixture of white vinegar and lemon juice. I will NEVER have a Moon again, I hate this machine and I’m willing it to break down and not be repairable.
They are just too much hard work!
i have had my moon 2 years never had a breakdown this machine looks the dogs nads but if this is the future lets go back in time i have spent a fortune on stain removal products cos your clothes come out worse than they go in never clean and stink when they come out and the mould is unreal i thort it was me till i see a clip on watchdog at the end well i am a bloke and we are use less at washing . lol. so lets see what indersit are going to do for people that have a moon and it beter be 4 every body i cant afford to get new machine
Is everyone watching Watchdog onThursday for the piece on this machine? i sure am!!
I can’t see any mention of Indesit on the Watchdog site but I’ll watch it and see thanks.
I have been contacted by Watchdog about my Moon Machine which I reported to them 18months ago. MOON INDESIT WASHING MACHINE ON WATCHDOG TONIGHT
Below taken from BBC web page
14th April 2011
Today, 20:00 on BBC One
SynopsisThe programme takes a look at high street stores where innocent customers have been accused of shoplifting. Plus, the
the big-brand washing machine that leaves clothes full of mould
HOPE THAT THERE WILL BE FACILITY TO GET MONEY BACK????
My asthma has become significantly worse (life threatening and missing work for weeks on end) and I am now convinced it is down to this blinking machine. I clean it every couple of days so no visible mould and gunge as on Watchdog but certainly there is the disgusting whiff! I am really upset and worried – how can Indesit obviously know about this design fault and health hazard and do nothing and how on earth is it they can get away without doing anything about recompensing people who have their dangerous machine? Surely there is some way we can get them to replace the Moon with a decent, clean and safe machine even if we have to pay a bit extra? My machine isnt even two years old and I hate it but cannot afford to purchase a new one – surely we as consumers have some come-back given this is now a proven health hazard and design fault?
To help prevent mould use white vinegar instead of fabric softner. Its an old tip and works well.
Seems that fabric softners encourage mould growth and the acetic acid in vinegar should help prevent it.
White vinegar has many uses (check online) and can be purchased cheaply from places like chinese supermarkets.
Oh, BTW the clothes don’t come out smelling of vinegar !
What now with this washing machine.?
Is there a solicitor out there?
There needs to be a class act against Indesit
The machine is not fit for purpose
Also Sales of goods act surely covers this.
I will be emailing Indesit again today and Currys where I bought it from
I suggest all others do the same
Chairman/ Cheif executive of Indesit needs contacting en mass
Hello Julie: Gunge, slime and black mould can affect any washing machine, even the best although there does seem to be anecdotal evidence the Moon is particularly prone to it. Have you read this article? Washing machine smells – causes of grease, slime and black mould inside washing machines
WATCHDOG WEB PAGE HAS EMAIL ADDRESS FOR MOON INDESIT- AFTER PROGRAMME LAST NIGHT.
moon@indesit.com
We all know the complexities of taking legal action against a large corporation.
My last Hotpoint machine was the one that chewed up and ripped your clothes so I decided enough was enough, NO MORE HOTPOINT / CREDA or any of their other branded products for me.
Had a Zanussi (Electrolux) machine for many years now and very happy with it.
Bad hygiene equals bad health, is it worth fighting for a bit of compensation when you can get a decent machine for a few hundred pounds…. Just vote with your hard earn’t cash and don’t put it Hoptoints way again.
Indesit have just rang me about appointment to replace seal. Told them I was not interested and that I want my money back. They are ringing me back.
Do not accept new seal if offered. Insist on refund.
I’ve just watched the programme. I thought it was a little unfair of them to keep referring to the 60 degree washes as merely “warm”. 60 degrees is so hot you wouldn’t put your hands in it for fear of scalding and is in no way “warm”. Warm is 40 degrees. However they rightly point out a seemingly serious error of judgement of Indesit in removing the 90 degree hot wash, as well as the seemingly poor design of the “self-cleaning” soap dispenser, which doesn’t appear to keep clean, and the lack of a rinse and spin option.
Combined with the Which? reports saying the Moon “isn’t very good at cleaning on the 40 degree wash” mentioned in my article above I think enough evidence is available to quite fairly say this machine should be avoided.
If it’s true (as Watchdog claim) that it’s impossible to control the gunge, slime and black mould that modern day washing machines can suffer from without a 90 degree wash then many people may be able to successfully claim from their retailer under the sale of goods act that the washing machine is not fit for its purpose. Indesit claim 60 degrees is hot enough but are investigating further.
I would have thought 60 was hot enough to prevent a build up as long as you don’t use liquid detergent and you use detergent with bleaching agents in for a regular 60 degree wash but I doubt it would be hot enough to clean a severely gunged up machine. There’s little doubt 90 degrees would be better but it’s simply not available on the Moon so …
D Thomas: The only people obliged to give a refund under the sale of goods act (if you can show the washer is unfit for its purpose) are the people you bought it from. Indesit have no money of yours to refund – the retailer had it.
Contrary to intuitive reasoning it is not the manufacturer who’s responsible – even though they are the only ones really responsible. At the end of the day you didn’t buy it from Indesit, nor pay them any money. The only obligation we have from the manufacturer is their guarantee, which is in addition to and does not affect our statutory rights.
However if by any chance they decide they want to compensate you in any way that you find satisfactory then you could chose to accept.
Replacing the door seal may only be a temporary measure if the washing machine has an inherent problem that means you can’t prevent a re-occurrence of the issue. It may be possible to prevent a build up of the grease and mould by reading and understanding my article Washing machine smells – causes of grease, slime and black mould inside washing machines but I can’t say for sure if the Moon’s inability to do a 90 degree maintenance wash means it is incapable of keeping clear during “normal” usage as some people use it.
What I mean by that is that many people including myself do not have any problems with black mould or grease and gunge, and conversely many people do have a big problem who don’t have an Indesit Moon. Therefore people that do have the problem have specific circumstances that’s inadvertently causing it. It could be for example that they mostly do only 40 degree or even 30 degree washes and use liquid detergent which contains no bleaching agents.
Unless the instruction book explicitly instructs not to do that then the user is using it “normally” and can’t be to blame. Many people do – and indeed have been greatly encouraged to reduce the wash temperature of their washing programmes – even down to as low as 15 degrees, and liquid detergent despite its known link to grease and gunge is still being sold. Therefore even though using a washing machine in specific ways can cause this gunge and mould issue people are only using their machines “normally” and not negligently.
Washing machines should not get covered in horrible mould and slime. Manufacturers are completely aware of all the circumstances that cause this problem and should either design to avoid it or implicitly tell their users how to avoid it. Up to now the only advice manufacturers do give is to to do the regular maintenance boil wash at 90 degrees and Indesit/Hotpoint advise the same. The problem is that the Moon cannot do a 90 degree wash so if it’s critical in controlling the problem it’s clearly unfit in that area.
If the instruction book of the Indesit Moon for example states a monthly maintenance wash needs doing and it hasn’t been done they could claim a user is to blame. However, on the Watchdog programme they said it does not advice users to do a maintenance wash (I haven’t double checked this)
I intend to attempt to return my ‘moon’ as it clearly does not do what it is supposed to do. I’ve had the washer for 6 months now and in this time my son’s eczema has worsened considerably (might not be the machines fault but after watching Watchdog it has made me think) The black mould around the door seal is no longer wiping off after each wash it seems to have set in. The ‘self cleaning’ unit is absolutely disgusting constantly full of sludge and grime and the clothes don’t wash and come out clean. I no longer wash anything white in the washing machine as I can not afford to replace the clothes, for example the childrens school shirts which come out with mould spots or dirty stripes all over them.
From reading the comments on here it is clear that I am not alone in being more than unhappy with this purchase. I anticipate requesting a refund will not be an easy task but surely with the proof of the inadequacies that this machine poses and the state my machine is in after 6 months i’m hoping the retailer see’s it the same as I do. A machine not fit for purpose and mis-advertisement by Indesit and the retailer as this machine clearly does not self-clean. I’ll let you know how I get on.
Hello Abs: I would think you have a very strong case, but as you say don’t be surprised if the retailer is stubborn and intransigent as many don’t want to abide by the sale of goods act in this regard. They don’t mind when a product is immediately faulty but when it happens many months or even years after they don’t see why they should be responsible. Having said that some companies are much better in this area and for example I’ve heard many cases where John Lewis have exchanged products long after selling them when customers have been very dissatisfied so it depends very much were you bought it.
Please keep us all informed. This is a very important issue, which affects everyone who ever buys anything – even the retailers and their staff who refuse to accept their liabilities under the sale of goods act.
Below is a web page which provides email addresses and contact addresses for the chiref executives of companies.
You will find Indesit chief executive email address and also Currys /Dixons Chief executive email address.
http://www.ceoemail.com/
I have emailed and sent letters to both this morning.
I want a refund from Currys for- not fit for purpose washing machine bought 26th March 2009 and which I started to complain about on 12th February 2010.
If as they say that they have sold 20000 machines- I believe that there must be a large batch which are not fit for purpose.
Re sale of Goods Act : the contract is with the retailer therefore the manufacturer needs to recall the faulty goods and facilitate a refund from the retailers ie in my case Currys.
I visited Currys last week and found out that they have stopped selling Moon Indesit last year.
I Angi Shaffi was on Watchdog thursday after lots of phone calls and blogs 2 here, and Watchdog in me house filming from morning till nite………Finally Indesit called me 2 hrs b 4 watchdog was aired 2 wait 4 it offer me a brand new machine from their entire range……Cannot belive it after all me ruined clothes and all lillie s clothes 2 bein ruined by the mould.
Im just awaitin their delivery men rite now 2 bring me new 1!!!!!!!!!!!!!!!!!!!!!!!
Cannot thank Watchdog enough 4 all their help.. Angi Shaffi
Hello
I have posted before. I have just had phone call from Currys 2 hours ago – this was after the email to Chief Executive of Indesit and Currys yesterday- and they offered credit note for Currys for the £293 I paid 2 years ago. Have just been to Currys and paid extra to have a Zanussi. Delivery Saturday.
Well done Watchdog.
See post above for web page for email addresses of Chief executives.
I have had the Moon for 11 months, although the door seal in not mouldy there is a big build up of gunge, and the smell is horrible! I have been in the electrical goods industry for over 20 years and I have never seen this type of thing before. I have done the maintenance wash once a week with a bio product but the gungle still builds up, I even tried soda crystals to try and disolve the gunge – no use, Yesterday I washed the sames clothes 4 times as they were covered with grey slime / gunge (been doing this for a few months) so I have had enough of the machine and purchased another one – ensuring it has a 90 degree wash, so please if you have a family and use a washing machine every day then the Moon is not the machine for you – it is best suited for a couple with no kids or someone living alone that only wash 3 or 4 times a week not 2 or 3 times a day. (my previous washing machine lasted 10 years and this gunge never happened – I only got rid of that one because it was going to cost too much for repair ! I wish i had spent the money on getting it repaired now!)
Hi Simt2k: One of the problems with the Moon is that you can’t do a 90 degree maintenance wash as it’s highest temperature is 60. Indesit say 60 is hot enough, but some say you need 90 degrees. I would think 60 is hot enough for some, but it sounds like the Moon could really do with a 90 degree maintenance wash.
You should use normal detergent with bleaching agents in it for the maintenance wash. Biological detergent is designed to only wash at low temperatures, and the enzymes get killed of at high temperatures. The bleaching agents also help control bacteria. (related – Washing machine smells – causes of grease, slime and black mould inside washing machines)
Thanks for the reply, I totally agree, the Moon should have a 90 degree wash – even if indesit made it only for maintenance use, I have used Bio washing powder and liquid but as my 4 kids suffer from sensitive skin they very quickly come out in a rash! I also discovered that the sensors in the moon fail quite early on so therefore all the washes are done in stone cold water, the problem is there is no way to tell if the water is not getting hot in the Moon ! I will get my Moon repaired and then sell it on to someone that does not use it much which in my opinion will give them good service, but as stated before the moon is no good for large families.
PS – if anyone would like to purchased an 11 month old moon (have cleaned it out throughly) no mould on the door rubbers as me and the wife always left the door open a bit, will get it repaired so it will be in full working order – all offers considered, message me via this site.
Keep well away from indesit creda and cannon they are all the same company
After watchdog we contacted Indesit, our machine is rusty on top of all the other problems. We do not use the drawer, we use a ball, but it has not stopped the problems. The engineer did not know how to take the front bit off so you can clean it and said you have to get your hand in. Our hands do not fit. Their brochure recommends not running the machine empty, in fact it tells you to run it with a full load, to save the environment.
The engineer left before checking to see if it had cleaned with his magic sachet and it had not! So we have had to pay for our washing machine to run on a 60 wash, empty for nothing.
The problem is the sachet is a detergent and limescale remover. we do not live in a heavy limescale area, so no use and again we do not put detergent in the drawer, but we still get all the slime and bacteria.
Since the engineer has come the washer smells worse than ever.
The engineer recommends using his magic sachets but guess what, they are only available to buy from indesit, so you do not have a consumer choice here.
So , engineer been, new seal, left some sachets, ran up my electric bill, but still a dirty smelly washer and certainly still full of rust…
Just another thing, I have already commented on the mould, sludge, grey stuff that can end up over clothes and said that I use white vinegar in the liquid detergent part to try keep the smell down, which works to some extent. I have just remembered that I have had to have the element replaced 3 times now as it has burnt out and it trips all the electrics and then I’m left with a washer full of water that you cant really empty out as you can’t run the washer….only choice is to open the trap part and mop the floor up after….nice.
I hate my moon with a passion but can’t afford another washing machine yet.
KEEP WELL AWAY FROM CREDA HOTPOINT CANNON AND ARISTON THEY ARE ALL INDESIT
I HAVE BEEN ON TO INDESIT MANY TIMES THEY HAVE NOW BLOCKED MY EMAILS HOWEVER AS A GESTURE OF GOOD WILL THEY SENT ME TWELVE LIMESCALE SACHETS AND OFFERED ME A BRAND NEW MACHINE FOR £150 YAHOO CANT AFFORD IT
Completely agree with all the negative comments about this awful machine! Finally had enough of it and just ordered the Samsung Eco Bubble. Costs a bit more but will hopefully do the job its intended for….getting my clothes clean!
I emailed Indesit saying what a crap machine they had and how I wouldn’t recommend them to anyone and how I now don’t bother looking at any Indesit products because of the machine and a lady from customer services telephoned me to say how sorry she was. I tolds her I can only use a 40 wash otherwise any other wash makes my clothes more dirty.
She sent an engineer round to change the mouldy horrible seal of the machine and 5 sachets of cleaner to use twice a week for 2 weeks. Then go back to twice a month cleaning with the products that you can only buy from Indesit! I am now on the second week of using the cleaner so I will let you know what happens then. I will be emailing the company back to kick sand in their face once again as I doubt anything but a nuclear device could cure this fault!!
the problem is the lack of a 90 degree wash i gave up on the moon after a year and purchased an Indesit with a 90 degree wash and find it does the job well
Indesit just made a bad call with the moon …. add a 90 degree wash and it would be a great machine
Oooo an update, I emailed the CEO of Indesit in Italy and my emails have been forwarded to Indesit UK managers, I know have to give them my details and washing machine details and someone will contact me….watch this space!
I’ve done it, Indesit have offered me another washing machine!
Yes it is possible to get money back. I have done it and bought zanussi.
Keep on at Indesit and your retailer. In my personal opinion and from fim well researched evidence on BBC Watchdog programme either this machine or a batch of these machines are not fit for purpose and should have been recalled. Have had other indesits in the past and all has been fine with them. However after this little episode with this machine which went on for 18months culminating in a television programe I will not be buying Indesit again.
I have contacted indesit due to a problem with my machine taking 15hours + to do a 60 cycle however never completed and they want me to pay for an engineer to come out and check the fault i would be greatyul if you could email the batch number of machines that required to be taken back as mine sppears to be one of them
Hello t leonard: There is no faulty batch, all of the Moon machines have been criticised for giving poor wash results and being overly susceptible to a build up of black mould, grease and slime. If your machine is out of guarantee then they will want paying to look at it. If you are unhappy about that then depending on how long you’ve had it you could have a legitimate complaint under the sale of goods act, but it all depends on the exact circumstances.
If it’s only 14 months old for example you might have a claim if it’s an expensive repair, but if it’s 3 or 4 years old and been washing for a family it might be considered just a normal breakdown that we have to pay for. If it’s the latter, but you are told it’s going to cost nearly as much as a new washing machine to fix then you might have a legitimate complaint that it hasn’t lasted a reasonable time. All washing machines can break down and it’s not automatically anything we can complain about. It depends entirely on the circumstances.
Can anyone advise…
Same problem with the Moon as everyone else has – black mould that simply won’t shift and is now destroying our clothes (we have photos to prove!)
Indesit initailly offered to replace the seal and leave us with some cleaning agent to use to maintain the seal in future. We refused this based on the fact that it’s not the cleaning that’s the problem but the temperature. This morning they phoned and offered us a different machine at a discounted price of £150. We don’t really want to pay up for a new machine as we’re still paying the Moon off but at the same time don’t want to be stuck with the Moon.
Can anyone suggest how best to proceed – do we take up the offer of a new seal and see how it goes, take the discount machine or push for a free replacement?
Hello,
I recently had the seal replaced and the sachets of cleaning stuff and it made no difference at all.
I emailed the CEO of Indesit in Italy and complained in a civilised manner. No swearing, ranting or raving but I explained exactly what was wrong and said I was actively discouraging people from buying their goods as I had no faith in them.
This email was forwarded by him to the head on Indesit customer services UK where I went through the whole palaver again and was eventually offered a free washing machine as a gesture of goodwill; even though as the Head of customer services Christina Greaves says “there is nothing wrong with the Moon” I did tell her to come and look at this blog!!
They did try to make me pay £40.20 delivery but I emailed again and eventually got that free as well.
I am absolutely happy with the new washing machine, it is fantastic to be able to just wash clothes and not worry about whether they need re-washing again.
Hope this helps people. Sometimes complaining to the right people and in the right way works!!
In my personal opinion
Unbelievable that this is still going on after Watchdog programme.
Sales of goods act covers your purchase – contract between retailer and you the purchaser.
System need to be put in place by Indesit so that they can refund retailer so that retailer can refiund you.
My Moon washing machine was not fit for purpose and after 18months of contact with Indesit and Retailer plus a television programme I received refund. They make it has hard as possible for this to happen and no I would not bother again if something similar happened. It really is not worth the agro.
Just will not purchase any Indesit product again. This will not make any difference to them.
Anonymous: If you are only unhappy with the smell, grease and black mould, and have no complaints about wash results or reliability you might consider having the free repair and cleaning sachets as the easiest option. However, if you believe that without the boil wash the problem will return, then this might not be a good choice.
I can’t say with any certainty that not having the boil wash will render the maintenance wash ineffective or even reduce its effectiveness but the engineer consulted on the Watchdog programme implied it would. Personally I always use and recommend 90 degrees for the maintenance wash and instinctively feel it would do the job better. However, 60 degrees is still pretty hot, hot enough to burn skin, and presumably hot enough to kill bacteria especially if combined with detergent containing bleaching agents. Indesit claim 60 degrees is hot enough and I’m not in a position to dispute or confirm that. I can say that once the black mould has taken over though you will not shift it even with boil washes. It gets impregnated into the rubber and you need a new door seal.
If you accepted this and despite your efforts to keep it clean the problem reoccurred I believe you would still have rights under the sale of goods act to claim the machine is not fit for its purpose though depending on how long you’d had it by then it may make it more difficult to pursue and if by then it’s over 6 years old (or 5 in Scotland) you would not be able to make a claim.
If you do accept the repair I would try to get it written on the engineers paperwork that you are accepting it only on condition that the problem does not re-occur despite your regular maintenance washes (as per this article – Washing machine smells – causes of grease, slime and black mould inside washing machines)
The offer of a different machine for £150 may or may not be a good deal depending on which machine it is and its normal retail cost. I’m sure many would argue you shouldn’t have to pay anything and some have posted that they have received replacement machines for no cost but it’s only the retailer that can refund money as it’s them you gave it to. I suspect it will be a like for like budget model worth around £300. Again you might consider this a reasonable outcome if you don’t want any more hassle and just want something resolved but it depends how much you still owe on the Moon. There’s little point if you still owe a fair amount.
You could try going back to the retailer for a full refund saying as Indesit have offered to replace the machine it’s evidence there is a problem but that they have stopped short of the full refund because in consumer law it’s not them who are responsible – and of course they can’t refund you money they never received. Most people find a lot of hurdles in the way from many retailers though and only the determined seem to get anywhere (as D Thomas above said in his last comment above).
Also depending on how long you’ve had it the retailer may claim that you aren’t entitled to a full refund as you’ve already had x years use from it so you may not end up with much more than the £150. Again that depends on how long you’ve had it.
Well, an update…
Indesit refused to replace the machine for free and, on discussion, my husband found out the cleaning detergent they’d give us is enough for 5 months. Basically meaning if we have the seal replaced it is only guaranteed as long as we use their cleaning agent and after five months we’d be required to buy more directly from them.
Not happy with that so we’ll be taking it further! Their isn’t much smell but clothes frequently come out of the machine covered in mould and needing further washing. Not to mention the health hazards of having mould that spores so we will be chasing a new machine and giving as little finance back to indesit as possible.
Hi guys we are experiancing same mould problems on our 2 year old machine but know the drum bearings are noisy and been told new drum asembly 153.00 POUNDS and 60POUNDS labour to repaidoes anyone have ceo mail addy
shaun: You need to complain to the retailer you bought it from as it hasn’t lasted a reasonable time according to the Sale of Goods Act (as long as you’ve only used it normally). Only the retailer is responsible under UK consumer law. I would think that considering all the complaints and issues with this model, combined with the fact that after 2 years it’s now effectively beyond economical repair you should have a strong claim under the Sale of Goods act for a refund (less an amount to take into account the 2 years use you’ve had). EU 2 year guarantee. Sale of Goods Act gives us 6 years to claim for faulty appliances
Indesit moon – same problems re grunge and slime on clothes and mould covered door seal. Already carry out all the maintenance recommended. Thought it was an isolated problem until I read the watchdog’s report and posts on the site. Indesit have now taken the contact no on the watchdog site out of service and not replying to my email I have taken the matter up with the retailer B&Q who are taking the matter up with Indesit. Indesit have responded saying £64.00 up front cost to change the door seal and provide descaler sachet or £7.99 per month for 12 months – B&Q are referring the problem to their buying dept to see if they can get a better outcome as they agree this is not acceptable as clearly it is a manufacturing fault so should be free of charge. Why aren’t Indesit doing a recall? This problem is particularly problematic for me as I am a chronic asthmatic and have been severely ill several times this year.
Re Mary Connolly post
I eventually had my money back after I emailed chief executive of Indesit and chief executive of Currys. What the procedure was I do not now but currys phoned me and said to come up to chose another machine and that they would take the Moon away. this was just after the watchdog programme. The sales of good act contact is between you and the retailer.
Update on my previous post: Did some research on the internet and got the email address for Indesit’s Chief Executive in Italy. Indesit Customer Services called and now doing replacement seal and cleaner free of charge. I said I would try this but if it doesn’t resolve the problem will be back on to them.
Function compromised by design?
Fascinating. Sat down to do a quick google to identify the quickest route to the Indesit Complaints Desk, and here you all are…
Grimy smelly machine, perhaps 3/4 years old. The 30 degree cycle just makes things damp and leaves great undissolved puddles of powder, gel or liquid languishing in my clothes. The forty degrees cycle washes adequately; if you run the cycle twice and fill the drum only a third. The 60 degrees wash doesn’t cease until you hit the breaker. (I went out for ten hours, came back and it was still churning away, helloooo electricity bill) The door lip and fascia are rusting badly. Big swathes of rust. I’ve not bothered to pursue it as…well, to be frank I’ve never bought a washing machine before so I just assumed they were all rubbish. I thought it was industry standard. Pay £300, get ripped off and annoyed, thats life? Hmm..
Single-something female, I use The Moon perhaps three times a week for a light load (I can only wear so many socks – most everything else is dry-cleaned) I bought it because it looked great, was a good price, was energy friendly, and because I don’t need a big capacity machine with big jets. However I DO need something that washes my clothes.
It doesn’t look good because of the rust and grime, it’s not a good price because it doesn’t do it’s advertised job, and it is not energy efficient because I have started to run cycles twice to get my clothes clean. Not much point buying a washing liquid that claims to do a great job at 15 degrees when I have to run everything at 40 degrees for 70 minutes TWICE, just to get that ‘just washed’ feeling.
Would love to know if I have a case and whom I should address it to. In my own business, if someone paid £300 for a service from me and I didn’t deliver, I would end up in court. Washing machines are ugly and utilitarian..but in my mother’s house, they at least worked. Is this the price I have to pay for being a trendy thirty-something? A great looking machine that compliments my modern kitchen perfectly but utterly fails to do the job it was sold for. What happened to form following function? Is this function compromised by design? M
Margaret: Sorry I missed your comment until now. The The only people you can pursue a claim against are the people you bought it from claiming it isn’t fit for its purpose ( Sale of Goods Act )
Thanks for the response and link Washerhelp – however I have an interesting update to report – following my rant above I then contacted the Indesit UK service desk and I have to say they have been brilliant. I’ve found them responsive and diligent and cannot fault their customer service, in fact a great result all round!
M
That’s good news Margaret, thanks for the update. The manufacturer’s can easily sort these issues out, and it is very much in their interests to do so. They often don’t though, which is when you have to resort to the Sale of Goods Act, which puts the responsibility entirely (and somewhat unfairly) on the retailer.