Whitegoods Help partners with NAC (Domestic Appliances) Ltd – the UK’s largest independent out-of-warranty appliance repair service – to offer same or next day engineer visits nationwide. Engineers cover washing machines, tumble dryers, dishwashers, ovens, hobs, fridges, freezers and more. Call-out fees typically range from £45 to £150 depending on your location, with the average total repair cost around £125 for a washing machine.
Same or next day engineers available across the UK.
Which appliances can be repaired?
NAC engineers cover a wide range of domestic appliances. You do not need to be in warranty – this service is specifically designed for out-of-warranty repairs.
How much does an appliance repair cost in the UK?
Repair costs vary depending on the appliance, the fault, and your location. The figures below are based on surveys of UK appliance engineers conducted in late 2025 by Which? and Checkatrade. All figures are approximate guides – always confirm costs with your engineer before work begins.
| Appliance | Typical call-out fee | Average total repair cost | Typical range |
|---|---|---|---|
| Washing machine | £45 – £150 | £125 | £70 – £400 |
| Tumble dryer | £45 – £150 | £150 | £50 – £400 |
| Dishwasher | £45 – £150 | £200 | £115 – £300 |
| Fridge freezer | £45 – £150 | £150 | £60 – £400 |
| Oven / cooker | £45 – £150 | £125 | £70 – £180 |
Call-out fees are usually charged regardless of whether a repair proceeds – they cover the engineer’s travel, time and diagnostic assessment. Always confirm this upfront.
Parts are charged separately – the figures above are labour guides. If parts are required, they are costed in addition and should be confirmed before you agree to the repair.
London and South East prices are generally higher – regional variation is significant for call-out fees in particular.
VAT may be added – check whether quoted prices include or exclude VAT before comparing.
Is it worth repairing your appliance?
This is one of the most common questions – and there is no single right answer. It depends on the age of your appliance, the nature of the fault, and the likely cost of repair relative to replacement.
A widely used rule of thumb is: if the repair costs more than 50% of the price of an equivalent new appliance, replacement is usually the better long-term option. For premium or high-end appliances, this threshold can be stretched to around 70%.
| Repair is usually worth it when… | Replacement may make more sense when… |
|---|---|
| The appliance is less than 5-6 years old | The appliance is 8+ years old |
| The fault is minor or mechanical (e.g. blocked pump, worn seal, belt) | The fault is a major component (e.g. motor, compressor, control board) |
| The repair cost is under 50% of a new equivalent | The repair cost exceeds 50-70% of replacement cost |
| It is a reliable, repairable brand with widely available parts | Parts are expensive, scarce or the brand is poorly supported |
| The appliance is high-end (e.g. Miele, Bosch) and in good condition | It is a budget appliance that has already had previous repairs |
The average lifespan of a washing machine in the UK is around 10 years; dishwashers and fridge freezers typically last 10-12 years; cookers can last up to 15 years with good maintenance. If your appliance is approaching or beyond these milestones, a breakdown may be a signal that replacement is due even if the immediate repair is affordable.
Not sure yet? Use our fault finder and repair guides to understand the fault properly before committing to anything.
When should you call an engineer?
Not every appliance fault means you need to book a repair immediately. Many common problems – blocked filters, incorrect settings, minor maintenance issues – can be resolved without professional help. Whitegoods Help has free guides covering hundreds of these.
However, an engineer is the right call when:
- The appliance has stopped working completely and basic checks (power, fuses, settings) have not helped
- There are persistent error codes that your own checks have not resolved
- The appliance is leaking water – particularly if the source is unclear
- It is making loud or unusual noises such as grinding, banging or burning smells
- There are any electrical or safety concerns – sparking, tripping the fuse board, electric shocks
- You have attempted a DIY repair and the problem has not been resolved or has worsened
If you are unsure, use our free appliance fault guides or error code pages to understand the problem better before booking.
What happens during an appliance repair visit?
Understanding the process in advance helps avoid frustration. Here is what to expect:
- Booking: arrange online or by phone. Same or next day availability in most areas.
- First visit – diagnosis: the engineer will assess the appliance, test components and identify the fault. The call-out fee covers this visit.
- Parts: if replacement parts are needed, the engineer will confirm what is required and the cost. You should be given the opportunity to agree before any parts are ordered.
- Repair or second visit: if parts are in stock, the repair may be completed on the first visit. If parts need to be ordered, a second appointment will be arranged.
- Guarantee: NAC provide a guarantee on completed repairs, giving you confidence in the work carried out.
Not all repairs can be completed in a single visit if parts need to be sourced. This is normal and does not reflect on the quality of the service. Always ask upfront whether the engineer is likely to carry common parts for your appliance make and model.
About NAC – the repair service behind Whitegoods Help
- 🏆 UK’s largest independent out-of-warranty appliance repair service – founded 2014, Wakefield
- ⭐ Rated Excellent on Trustpilot – over 28,000 verified customer reviews
- ⚡ Same or next day service – first visit target within 24 hours in most areas
- 🔧 Nationwide network of employed and self-employed qualified engineers
- 🎓 City & Guilds Assured training centre – engineers trained to the same standard used to train British Gas engineers in multi-brand appliance repairs
- ✅ All repairs guaranteed – work and parts are covered with a satisfaction guarantee
- 📞 Call: 0333 016 9622 (Mon-Fri 9am-5pm, Fri until 4pm)
Same or next day engineers available across the UK.
Not ready to book yet?
If you are still unsure whether a repair is the right step, take a look at our free fault guides first. Understanding the fault properly before booking can save you money – and in many cases, the fix turns out to be something you can do yourself.
Frequently asked questions
How much does a washing machine repair cost in the UK?
The average total cost of a washing machine repair in the UK is around £125, based on surveys of engineers by Which? and Checkatrade in 2025. The full range is typically £70 to £400, depending on the fault and parts required. Call-out fees – which cover the initial diagnostic visit – typically range from £45 to £150 depending on your region. Parts are charged separately.
Is it worth repairing a washing machine?
Generally yes, if the machine is less than 8 years old and the repair cost is under 50% of the price of a comparable new machine. Simple faults like blocked pumps, worn door seals or drive belts are usually cost-effective to fix. Major faults such as a failed motor or control board on an older machine are less likely to be worthwhile. Our free fault guides can help you understand how serious the problem is before deciding.
How quickly can I get an engineer?
NAC aim to attend within 24 hours of booking in most areas across the UK. Same day and next day appointments are available in most locations. Call 0333 016 9622 or book online to check availability in your area.
Do I need to be in warranty to use this service?
No – this service is specifically designed for out-of-warranty appliance repairs. If your appliance is still under the manufacturer’s warranty, contact the manufacturer directly in the first instance as the repair should be covered at no cost.
What if the engineer cannot fix my appliance on the first visit?
If parts are needed that are not in stock, a second visit will be arranged once the parts have been sourced. The call-out fee covers the first visit regardless. You should be given a clear cost estimate for parts and the second visit before you commit to proceeding.
Which appliances does the repair service cover?
NAC engineers cover washing machines, washer dryers, tumble dryers, dishwashers, ovens, cookers, hobs, extractor fans, and fridge freezers. If you are unsure whether your appliance is covered, call 0333 016 9622 to confirm before booking.