Are Samsung Ecobubble washing machines any good?
Samsung EcoBubble mixes air into the detergent before the wash to improve penetration at lower temperatures. Samsung’s percentage claims need careful scrutiny – one EcoBubble model’s own running cost figures showed higher annual energy costs than a non-EcoBubble Bosch. Performance varies significantly between models; some earn Best Buy ratings, one earned a Don’t Buy.
Samsung EcoBubble is a washing machine technology that mixes air bubbles into the water and detergent before the wash begins. Samsung claims this gets detergent into fabric 40% faster, allows lower temperatures to achieve good results, and uses 70% less energy at 40°C. Whether those claims stack up in practice is worth examining carefully.
What Do the Percentage Claims Actually Mean?
Percentage figures in appliance marketing are rarely as meaningful as they first appear. The key question with any such claim is: 70% less energy than what? If the baseline being compared against is a much less efficient machine, the figure may be technically accurate but practically misleading. The same applies to “40% faster” – 40% faster than what, and does the time difference matter in real terms?
A straightforward comparison illustrates the issue. At the time of the original testing, a standard Bosch 7kg washing machine claimed to cost approximately £21 per year in energy. If EcoBubble used 70% less energy than that figure, it would cost around £6.30 per year to run. However, the EcoBubble 7kg model’s own specifications showed an annual running cost of around £25 – more than the Bosch without EcoBubble technology.
This does not mean EcoBubble has no value, but it does demonstrate that percentage claims should never be taken at face value without understanding what they are being measured against.
Wash Speed: Is EcoBubble Faster?
The EcoBubble model reviewed did wash 10 minutes faster than the equivalent Bosch WAE24490GB on some cycles – a real but modest difference. However, on the Time Easy Care cycle, the EcoBubble took 20 minutes longer than the same Bosch. Speed advantages appear to apply only to certain programmes, not across the board.
What Did Which? Find?
Of the five EcoBubble models reviewed by Which? at the time of publication, most were reported to wash well and relatively quickly. However, one model performed so poorly on cleaning that Which? gave it a Don’t Buy rating.
Many washing machines without EcoBubble technology also achieve Best Buy status from Which? with excellent cleaning results, which suggests the bubble system is not a transformative advance in washing machine performance. There may be some benefit at low wash temperatures in particular, making it worth considering for households who regularly wash at cool temperatures – but model choice matters significantly, and not all EcoBubble machines perform equally.
WF80F5E5U4W EcoBubble – WF0704W7W EcoBubble – WF1124XAC EcoBubble
The Broader Pattern With Appliance Manufacturer Claims
Manufacturers who also produce consumer electronics tend to rely heavily on headline feature innovations to market washing machines. This approach works well for televisions and smartphones, where new technology can deliver obvious improvements. In washing machines, headline features have a more mixed track record of delivering meaningful real-world benefits. Independently tested cleaning performance and reliability remain more reliable purchase criteria than branded technology claims.
Which washing machine should I buy? – Best energy-saving washing machines
50 Comments
Grouped into 37 comment threads.
1 reply Doesn’t the 70% energy saving come from the super eco wash vs 40c cotton wash? Not a comparison of two different washing machines?
0 replies SAMSUNG ECO BUBBLE MINE BROKE DOWN JUST BEFORE THE 5 YEAR WARRANTY RUN OUT Samsung are a nightmare to deal with they messed about and in the end said it was out of warranty it was 2 weeks left on it. Gave up and bought Bosch not impressed with an expensive samsung that looked brand new when it was ripped out. tried to get an independant repairer to fix it they were not hopeful and quoted hundreds so it went to the scrap heap complete waste of money and not good for the enviroment.
SAMSUNG ECO BUBBLE MINE BROKE DOWN JUST BEFORE THE 5 YEAR WARRANTY RUN OUT
Samsung are a nightmare to deal with they messed about and in the end said it was out of warranty it was 2 weeks left on it.
Gave up and bought Bosch not impressed with an expensive samsung that looked brand new when it was ripped out.
tried to get an independant repairer to fix it they were not hopeful and quoted hundreds so it went to the scrap heap
complete waste of money and not good for the enviroment.
1 reply I am a local independent engineer with many many yrs experience in this field of work. What I have found from the last number of yrs is the number of serious issues with Samsung washing machines breaking down esp the eco bubble they are just packing in by the dozen and the after sales service is just totally non existent from Samsung with people turning to my self to see if I could possibly sort the machine out which I have to say I end up not been able to repair in the end my self. These machines are not even getting as old as five yrs in the home with out having to have some kind of repair work done on them or they anyway . My self I’m now very reluctant to look at a Samsung machine if it’s a break down because I know I will nine times out of ten not be able to carry out a repair due the seriousness of the issue. I don’t like having to send this kind of email but it’s most definitely getting a lot worse.
I am a local independent engineer with many many yrs experience in this field of work. What I have found from the last number of yrs is the number of serious issues with Samsung washing machines breaking down esp the eco bubble they are just packing in by the dozen and the after sales service is just totally non existent from Samsung with people turning to my self to see if I could possibly sort the machine out which I have to say I end up not been able to repair in the end my self. These machines are not even getting as old as five yrs in the home with out having to have some kind of repair work done on them or they anyway . My self I’m now very reluctant to look at a Samsung machine if it’s a break down because I know I will nine times out of ten not be able to carry out a repair due the seriousness of the issue. I don’t like having to send this kind of email but it’s most definitely getting a lot worse.
Thanks for your input David. Yes, there seems to be a problem with those Samsung washing machines and the door seal getting ripped. I just recently had a conversation with someone in the comments on my article here – https://www.whitegoodshelp.co.uk/how-to-get-a-faulty-washing-machine-exchanged/ which features some photos. As far as I can see this is something that should not be possible to happen.
1 reply Hello, So would you not recommend the latest Samsung WW80TA046AE ecobubble? (I won't be using this function anyway). I want a basic machine that washes well and doesn't cost a lot to run. Even some Miele have issues with rinsing and are expensive to run according to Which?
Hello,
So would you not recommend the latest Samsung WW80TA046AE ecobubble? (I won’t be using this function anyway). I want a basic machine that washes well and doesn’t cost a lot to run.
Even some Miele have issues with rinsing and are expensive to run according to Which?
Likely replying to Valerie
Hello Valerie. I would check the Which? review on the latest Samsung WW80TA046AE ecobubble if they have reviewed it. Personally I don’t really rate the white goods made by any of the brown goods manufacturers. This is because I feel that they concentrate too much on fancy features, catchy tunes and unique innovations that sound good but in reality don’t seem to offer any substantial advance. Also they all have to rely on third party engineers and companies to carry out their in guarantee work instead of having their own engineers.
All of these companies make excellent brown goods and have fantastic reputations. I have no idea why they would even want to bother getting into the white goods market which is totally different. I would prefer them to concentrate on making better quality appliances than the competition, that are more reliable and more repairable.
They seem to think that the constant innovation, which works well in brown goods should work equally well in white goods but I believe the white goods trade is completely different. In the brown goods industry when you are making TVs, DVD players, and sound systems rtc. people are constantly tempted to upgrade to get newer and better and innovative features. This just does not work in washing machines and other white goods. People do not get rid of the washing machine that works perfectly all right because a new one has come out with novel features. When it comes to white goods people want good value for money and reliability and longevity. Any brand that aspires to this gets my vote.
0 replies We bought a Samsung 8kg eco bubble machine in 2014 and have been generally very pleased with it except for the fact that we could not seem to register for the 5 year warranty promised when we bought it, Samsung seemed to want us to jump through so many hoops to get the 5 years that we simply gave up in the end! The machine was fine until April 2020 when it began to stop mid program and eventually would only run 1-2 mins before stopping, there seemed to be nothing wrong mechanically or with the water supply and pump out etc, it just stopped. After looking online I found this is not an uncommon fault for these machines and is a failure of the PCB (controller), As it was 6 years old and the parts and repair expensive I opted to replace with new. My wife was quite keen to have another Samsung but I was frankly disappointed with a 6 year life (rubbish) so opted for a Bosch machine like most of our other appliances. I hope the Bosch will last a few years longer and it certainly seems a nice machine so far and much quieter. I also have far more confidence in the Bosch customer service and support. Samsung appear pretty dire in this department
We bought a Samsung 8kg eco bubble machine in 2014 and have been generally very pleased with it except for the fact that we could not seem to register for the 5 year warranty promised when we bought it, Samsung seemed to want us to jump through so many hoops to get the 5 years that we simply gave up in the end! The machine was fine until April 2020 when it began to stop mid program and eventually would only run 1-2 mins before stopping, there seemed to be nothing wrong mechanically or with the water supply and pump out etc, it just stopped. After looking online I found this is not an uncommon fault for these machines and is a failure of the PCB (controller), As it was 6 years old and the parts and repair expensive I opted to replace with new. My wife was quite keen to have another Samsung but I was frankly disappointed with a 6 year life (rubbish) so opted for a Bosch machine like most of our other appliances. I hope the Bosch will last a few years longer and it certainly seems a nice machine so far and much quieter. I also have far more confidence in the Bosch customer service and support. Samsung appear pretty dire in this department
0 replies 20/11/2019 SAMSUNG ECOBUBBLE 7KG. DO NOT BUY. I have this machine, it has done nothing but leak, from the beginning. I have replaced all but one rubber hose and including the door seal. I hardly use the machine, maybe one load a week, i leave the detergent drawer and door always open and I have the machine perfectly level. The hose from the water filling detergent tray was the first to go and had been rubbing on its self. The door seal had a two and half inch whole in the top right hand area, where it had been rubbing on the cement weight. I have just found that the tub filter hose and the tub air hose, which lead from the bottom of the drum to the drain pump, are peppered with holes, mostly in the flexible areas of the hoses. I was shocked the first time i had a leak, at the lack of quality of that rubber part, but now as i find that all but one of the hoses has had these problems, i cant believe it! This washing machine was the most expensive washing machine i have ever purchased, I can only think that SAMSUNG has incorporated such flimsy hoses, so that the machine fails and most people will buy a replacement i.e. keeping these parts low in quality, so that they fail prematurely and thus the leaking machine is replaced by a new machine. Not at all good for the environment but wonderful for a company selling washing machines. So far i have spent near £200 pounds on three hoses and a door seal. Luckily i am able to remove and install these parts myself, but i dread to think of the price I would have had to pay an engineer. Also we have developed a damp/condensation problem in the room where the machine is located and having found these recent newer leaking hose issues, Im now wondering if this leaking machine is the source of our problem!?* Unfortunately we dont know how long its been dribbling and eventually led to several floods of the room, before we realized all the hoses were gone! I really cannot believe my own experience and I am beyond angry... Currently waiting for the spares to arrive and contemplating where to start with dealing with the unknown water damage, below a suspended real oak floor in a very old building...
20/11/2019 SAMSUNG ECOBUBBLE 7KG. DO NOT BUY. I have this machine, it has done nothing but leak, from the beginning. I have replaced all but one rubber hose and including the door seal. I hardly use the machine, maybe one load a week, i leave the detergent drawer and door always open and I have the machine perfectly level. The hose from the water filling detergent tray was the first to go and had been rubbing on its self. The door seal had a two and half inch whole in the top right hand area, where it had been rubbing on the cement weight. I have just found that the tub filter hose and the tub air hose, which lead from the bottom of the drum to the drain pump, are peppered with holes, mostly in the flexible areas of the hoses. I was shocked the first time i had a leak, at the lack of quality of that rubber part, but now as i find that all but one of the hoses has had these problems, i cant believe it! This washing machine was the most expensive washing machine i have ever purchased, I can only think that SAMSUNG has incorporated such flimsy hoses, so that the machine fails and most people will buy a replacement i.e. keeping these parts low in quality, so that they fail prematurely and thus the leaking machine is replaced by a new machine. Not at all good for the environment but wonderful for a company selling washing machines. So far i have spent near £200 pounds on three hoses and a door seal. Luckily i am able to remove and install these parts myself, but i dread to think of the price I would have had to pay an engineer. Also we have developed a damp/condensation problem in the room where the machine is located and having found these recent newer leaking hose issues, Im now wondering if this leaking machine is the source of our problem!?* Unfortunately we dont know how long its been dribbling and eventually led to several floods of the room, before we realized all the hoses were gone! I really cannot believe my own experience and I am beyond angry… Currently waiting for the spares to arrive and contemplating where to start with dealing with the unknown water damage, below a suspended real oak floor in a very old building…
1 reply We purchased a Samsung Eco Bubble which suffered the (what appears to be) standard problem of stopping in mid program at bout 3 years. Samsung have been no help. What upsets me with the likes of Which is they wax lyrical about all these items but no back up with if they actually carry on working. We have just received an estimate for £273 which is rubbish for a 3 year old machine. Look up customer reviews on these machines and not from the likes of Which or currys or AO etc as they are all from new items.
We purchased a Samsung Eco Bubble which suffered the (what appears to be) standard problem of stopping in mid program at bout 3 years. Samsung have been no help. What upsets me with the likes of Which is they wax lyrical about all these items but no back up with if they actually carry on working. We have just received an estimate for £273 which is rubbish for a 3 year old machine.
Look up customer reviews on these machines and not from the likes of Which or currys or AO etc
as they are all from new items.
Likely replying to Russ Bart
Hello Russ. A washing machine should last longer than 3 years. Depending on how much it cost and how it’s been used you may be able to get some compensation from the retailer under the Consumer Rights Act (Out of guarantee – even by a long time doesn’t always mean you should pay)
0 replies We bought an Eco bubble from John Lewis. WW90H7600E. Looks good but that is it. Worst machine we have ever had. Often fails to clean properly, leaving dark marks, and dirt builds up around the rubber frame (even using the self clean function). Looks dirty and smells. We are getting rid of it after two years. Back to Miele..
We bought an Eco bubble from John Lewis. WW90H7600E. Looks good but that is it. Worst machine we have ever had. Often fails to clean properly, leaving dark marks, and dirt builds up around the rubber frame (even using the self clean function). Looks dirty and smells. We are getting rid of it after two years. Back to Miele..
0 replies Tonight the bolts (that hold the motor) sheared off my Samsung EcoBubble Washing machine (Model WF80F5E2W4X) leaving the motor on the floor of the washer, and me without a washing machine - it is just 4 years old!!! Totally disgusted, especially when I have done an internet search and seen just how many people this has happend to. If you had asked me yesterday I'd have said it was the best machine I've had...what a difference a day makes!
Tonight the bolts (that hold the motor) sheared off my Samsung EcoBubble Washing machine (Model WF80F5E2W4X) leaving the motor on the floor of the washer, and me without a washing machine – it is just 4 years old!!! Totally disgusted, especially when I have done an internet search and seen just how many people this has happend to. If you had asked me yesterday I’d have said it was the best machine I’ve had…what a difference a day makes!
0 replies Samsung 9k Ecobubble washing machine- Pile of junk, now 2 years old, engineer been requested now on two previous occasions. This time the machine actually switches itself off in mid cycle, plays its little tune and then switches back on repeatedly. I even have a Samsung Heat pump tumble dryer, only 16 months old, new PCB fitted, then fan went....another pile of junk....their after sales service is extremely poor.....contact centre 5000 miles away, poor line quality, unable to pick up on UK dialect.....buy something else....last point, neither the dryer or the washing machine serve their purpose well, just poor quality. Samsung should stick to making TV's!
Samsung 9k Ecobubble washing machine- Pile of junk, now 2 years old, engineer been requested now on two previous occasions. This time the machine actually switches itself off in mid cycle, plays its little tune and then switches back on repeatedly.
I even have a Samsung Heat pump tumble dryer, only 16 months old, new PCB fitted, then fan went….another pile of junk….their after sales service is extremely poor…..contact centre 5000 miles away, poor line quality, unable to pick up on UK dialect…..buy something else….last point, neither the dryer or the washing machine serve their purpose well, just poor quality. Samsung should stick to making TV’s!
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0 replies Samsung Ecobubble 12kg. Bought in June 2012. Needed new motor in March 2014. UK based helpline were good. Now broken down again in June 2016. Needs a new motor, plus I suspect a new PCB. Customer care Useless. Now in Manilla and giving them English names does not mean they can speak or understand us. Found a UK number and told by complaints there is nothing they can do. Manilla are fully trained engineers!!! Manilla told me it is a call centre!! Have no idea when my machine will be looked at or repaired. Worst machine I have ever bought. Wash quality is terrible as well.
Samsung Ecobubble 12kg. Bought in June 2012. Needed new motor in March 2014. UK based helpline were good. Now broken down again in June 2016. Needs a new motor, plus I suspect a new PCB. Customer care Useless. Now in Manilla and giving them English names does not mean they can speak or understand us. Found a UK number and told by complaints there is nothing they can do. Manilla are fully trained engineers!!! Manilla told me it is a call centre!! Have no idea when my machine will be looked at or repaired. Worst machine I have ever bought. Wash quality is terrible as well.
1 reply Our experience has left me with a resounding 'NO!'. I can't complain about the cleanliness of the clothes as the machine has consistently produced clean clothes (which you expect from any washing machine, I suppose) but we bought our 8kg ecobubble about 2 and half years ago. The one thing that swayed our decision to go with Samsung and not Bosch was the 5 year warranty that Samsung were offering. Within a month the machine got louder and louder, making a banging noise on every cycle. Then a squeaking/grinding noise. They sent a couple of repair men out and they replaced a faulty drum. The grinding noise went but the banging didn't. It got a bit quieter and we put up with it. Recently it have become very loud again. We now have a 5E code so when I went to empty and clean the filter I noticed 2 screws say inside the cover and the whole filter housing moves freely ( which I think is the reason for some of the problems. For unknown reasons it appears we didn't register the washing within 28 days of purchase so they have informed us that the 5 year warranty is null and void and its out of the 2 year warranty. I feel frustrated because we have always had Bosch appliances in the past and they have always lasted at least 5 years. It was the warranty that swayed us not the reputation of build quality. I'll not be buying Samsung again and I'll also be making sure I register my warranties in the future. Moral of the story is don't buy Samsung if they don't have a 5 year warranty offer, and make sure you register it
Our experience has left me with a resounding ‘NO!’.
I can’t complain about the cleanliness of the clothes as the machine has consistently produced clean clothes (which you expect from any washing machine, I suppose) but we bought our 8kg ecobubble about 2 and half years ago. The one thing that swayed our decision to go with Samsung and not Bosch was the 5 year warranty that Samsung were offering. Within a month the machine got louder and louder, making a banging noise on every cycle. Then a squeaking/grinding noise. They sent a couple of repair men out and they replaced a faulty drum. The grinding noise went but the banging didn’t. It got a bit quieter and we put up with it. Recently it have become very loud again.
We now have a 5E code so when I went to empty and clean the filter I noticed 2 screws say inside the cover and the whole filter housing moves freely ( which I think is the reason for some of the problems.
For unknown reasons it appears we didn’t register the washing within 28 days of purchase so they have informed us that the 5 year warranty is null and void and its out of the 2 year warranty.
I feel frustrated because we have always had Bosch appliances in the past and they have always lasted at least 5 years. It was the warranty that swayed us not the reputation of build quality.
I’ll not be buying Samsung again and I’ll also be making sure I register my warranties in the future.
Moral of the story is don’t buy Samsung if they don’t have a 5 year warranty offer, and make sure you register it
Likely replying to Andy
Hello Andy. It sounds like you could have a claim against the retailer under the sale of goods act if you’ve only used the machine normaly and looked after it and it has only lasted 2 and a half years (Even if out of guarantee you may not have to pay for repair)
Regarding the extended warranty, to be fair that’s not brand specific as the same would have happened whatever brand or even product you bought. If you didn’t register the extra warranty you don’t get it. However, this has always struck me as disingenuous because the extra warranties are clearly built into the price of the product. They seem to rely on a certain percentage of people forgetting to register and are usually very happy when people find themselves without the cover simply on a technicality – which is a very poor customer attitude.
2 replies I have a Samsung Washing machine WF431ABP/XEU at the cost of £1500. I had it for nearly 2 years when the bearings went on it, it had numerous parts replaced under warranty and 8 months later the machine has the same fault. Ive contacted Samsung and they are not bothered as its now out of warranty. So I've wasted £1500 on a washing machine that have latest me 2.5 years IS there anyone I can report them to as im really annoyed
I have a Samsung Washing machine WF431ABP/XEU at the cost of £1500. I had it for nearly 2 years when the bearings went on it, it had numerous parts replaced under warranty and 8 months later the machine has the same fault. Ive contacted Samsung and they are not bothered as its now out of warranty. So I’ve wasted £1500 on a washing machine that have latest me 2.5 years
IS there anyone I can report them to as im really annoyed
Hello Alison. I had problems with the door of my Samsung eco bubble washing machine. I got no joy whatsoever from customer services. In fact I was insulted by one agent who told me I must not clean it regularly? I eventually hunted down and emailed the right guy. I soon received a new door. The guy who came out to change it said it was a common fault in my model? Good luck.
Likely replying to Alison
Hello Alison. You need to complain to the retailer you bought it from under the sale of goods act if you think it hasn’t been fit for purpose or lasted a reasonable time – (Is it the manufacturer or retailer responsible for faulty appliances?)
0 replies First of all Hello.. i just found this site by google.. i just read all the comments for this.. so i have my Samsung washing machine WF60... something 6 kg. And i bought it November 2014 for just 320 euros (245 pounds), 1,5 yrs have passed, so far is an excellent one, i cant' complain at all, is cleaning pretty well, even on ''daily wash'' program which last just hour, as i work in factory, i get dirty pretty often. Previously we had Gorenje a Slovenian brand.. which was old 30 yrs! i don't think or believe that some brand can produce that quality again. So i'm just concerned after i read all those comments.. hope i won't get the same pains.. because as for now.. i love the washing machine a lot, and i'm so much satisfied with it.. and i noticed the expensive models got problems which is so weird, i think they screwed that series.. or have no clue.. as my cheaper one, it's amazing so far
First of all Hello.. i just found this site by google.. i just read all the comments for this..
so i have my Samsung washing machine WF60… something 6 kg. And i bought it November 2014 for just 320 euros (245 pounds), 1,5 yrs have passed, so far is an excellent one, i cant’ complain at all, is cleaning pretty well, even on ”daily wash” program which last just hour, as i work in factory, i get dirty pretty often. Previously we had Gorenje a Slovenian brand.. which was old 30 yrs! i don’t think or believe that some brand can produce that quality again. So i’m just concerned after i read all those comments.. hope i won’t get the same pains.. because as for now.. i love the washing machine a lot, and i’m so much satisfied with it.. and i noticed the expensive models got problems which is so weird, i think they screwed that series.. or have no clue.. as my cheaper one, it’s amazing so far
0 replies We have had a Samsung Ecobubble 8kg 1400 RPM washer for about 4 years now, and I really do not recommend it. I rarely see the bubbles and really do not see their results. The washing machine really struggles with stains and does not clean outstandingly. it is efficient with water, but cannot say anything about power savings since I am not happy with the results of washing (max 7/10 rating). I brought this washer based on claims of thorough cleaning with lower temperatures, but always find myself using high conventional washing temperatures. The only outstanding thing really is its reliability. It never had any serious issues except that the door handle broke once. If time goes back, I would have brought a German washer brand like Miele or AEG. If you want a washer that's reliable, but doesn't clean stains, then this is the washer for you.
We have had a Samsung Ecobubble 8kg 1400 RPM washer for about 4 years now, and I really do not recommend it. I rarely see the bubbles and really do not see their results. The washing machine really struggles with stains and does not clean outstandingly. it is efficient with water, but cannot say anything about power savings since I am not happy with the results of washing (max 7/10 rating). I brought this washer based on claims of thorough cleaning with lower temperatures, but always find myself using high conventional washing temperatures. The only outstanding thing really is its reliability. It never had any serious issues except that the door handle broke once. If time goes back, I would have brought a German washer brand like Miele or AEG. If you want a washer that’s reliable, but doesn’t clean stains, then this is the washer for you.
0 replies Wow I didn't know some were that expensive. For that price you could have got a Miele washing machine which is the best you can get.
Wow I didn’t know some were that expensive. For that price you could have got a Miele washing machine which is the best you can get.
0 replies I have had my Ecobubble for six months. I am having problems with the auto detergent dispenser. Samsung came out last week and replaced full unit stating that the problem was that the softer and detergent were too thick! Now the detergent won't go through the machine, but collates in a pool under the dispenser. Rang call centre. Could hardly understand what was being said. Explained that I was only in on certain days as I work. Low and behold, they did not have those dates available. After requesting to speak to manager, they said they would ring me tomorrow to offer me an appointment for the day I have requested next week. I advised that the machine was not fit for purpose. Machine cost £1,300 +. Am I annoyed? Too right I am. Will see what happens next.
I have had my Ecobubble for six months. I am having problems with the auto detergent dispenser. Samsung came out last week and replaced full unit stating that the problem was that the softer and detergent were too thick! Now the detergent won’t go through the machine, but collates in a pool under the dispenser. Rang call centre. Could hardly understand what was being said. Explained that I was only in on certain days as I work. Low and behold, they did not have those dates available. After requesting to speak to manager, they said they would ring me tomorrow to offer me an appointment for the day I have requested next week. I advised that the machine was not fit for purpose. Machine cost £1,300 +. Am I annoyed? Too right I am. Will see what happens next.
0 replies 16 months old eco bubble rust has appeared in corner behind laundry drawer. Given total run around by customer care ... Basically they don't. I'll have to risk paying for an engineer to look at it and as they told me its not a manufacting fault guess who pays? Forget the 5yr guarantee not worth the email it took to register. Totally disgusted
16 months old eco bubble rust has appeared in corner behind laundry drawer. Given total run around by customer care … Basically they don’t. I’ll have to risk paying for an engineer to look at it and as they told me its not a manufacting fault guess who pays? Forget the 5yr guarantee not worth the email it took to register. Totally disgusted
1 reply I had just bought a brand new Samsung WF80F5E0w4w and it failed from the start with water not draining and coming with Error code 5E. I never bought Samsung WM before but seeing their 5-year guarantee persuaded me to buy on-line. However dealing with Samsung customer service which is based in Manila and through Currys was a pain. I won't buy one again after this experience and would go back to Bosch.
I had just bought a brand new Samsung WF80F5E0w4w and it failed from the start with water not draining and coming with Error code 5E.
I never bought Samsung WM before but seeing their 5-year guarantee persuaded me to buy on-line. However dealing with Samsung customer service which is based in Manila and through Currys was a pain. I won’t buy one again after this experience and would go back to Bosch.
Likely replying to Ahad Miah
Hello Ahad, to be fair, if a brand new washing machine won’t empty the water the odds are more likely that it’s an installation fault or something in a pocket has got stuck in the pump than it being faulty. However, it is of course possible for it to be genuinely faulty, which would be annoying. Funnily enough I’ve just published a new article on how many faults on brand new washing machines turn out to be installation or user faults so it might be worth reading through it Is the washing machine actually faulty?
If it is the washing machine is at fault then within the first 30 days you are definitely entitled to a full refund.
1 reply My Eco bubble 7 kg has broke I called up to be told it's just over 2 years and no warranty I said I registered online for the 5 year one and it doesn't apply as I registered it in a different country I said I purchased it in UK so I said well the bolts have snapped off the motter which attached to drum and this just doesn't happen so must be fault with machin I am now having to pay 120 for there engeneir to fix will never buy from them again very disappointed in this as I paid a lot of money for machin
My Eco bubble 7 kg has broke I called up to be told it’s just over 2 years and no warranty I said I registered online for the 5 year one and it doesn’t apply as I registered it in a different country I said I purchased it in UK so I said well the bolts have snapped off the motter which attached to drum and this just doesn’t happen so must be fault with machin I am now having to pay 120 for there engeneir to fix will never buy from them again very disappointed in this as I paid a lot of money for machin
Likely replying to michelle
Hello Michelle. If you believe the fault is one that should not have happened – especially after only 2 years you don’t even need it to be under any guarantee to try and get redress. But if you are no longer in the UK it may be very different. In the UK we can claim compensation (usually a free repair) for up to 5 or 6 years after purchase if we can show that an appliance hasn’t lasted a reasonable time or had an inherent fault. If something like the support brackets for the motor have come off and you have only used it normally you might have a case. Read the following Out of guarantee even by a long time doesn’t always mean you should pay
0 replies I had my Samsung Eco bubble 12 kg machine for just over 2 years. In that time it broke down three times, first time after one year, then after 6 months and then again last week. The problem was the circuit board (?) I really liked the washer when it did work, as it was big and efficient, but the amount of weeks I waited for the repair ruined it all. I live in Norway, and by law appliances can only be repaired twice for the same fault, so today I changed it in for a new Miele. I got a full refund for it, and I am pleased with the shop I bought it in. I will not recommend getting a Samsung washing machine .......
I had my Samsung Eco bubble 12 kg machine for just over 2 years. In that time it broke down three times, first time after one year, then after 6 months and then again last week. The problem was the circuit board (?) I really liked the washer when it did work, as it was big and efficient, but the amount of weeks I waited for the repair ruined it all. I live in Norway, and by law appliances can only be repaired twice for the same fault, so today I changed it in for a new Miele. I got a full refund for it, and I am pleased with the shop I bought it in.
I will not recommend getting a Samsung washing machine …….
0 replies Has anyone had a problem with the Samsung ECO BUBBLE machine door? I have had mine for less than a year and debris has gone behind the Perspex facia. I have e mailed Samsung a few times and have basically been told to call out an engineer and if they deem it to be my fault there will be a charge? It was even suggested I did not clean it enough????? I can't clean it because I can't get to it?
Has anyone had a problem with the Samsung ECO BUBBLE machine door? I have had mine for less than a year and debris has gone behind the Perspex facia. I have e mailed Samsung a few times and have basically been told to call out an engineer and if they deem it to be my fault there will be a charge? It was even suggested I did not clean it enough????? I can’t clean it because I can’t get to it?
0 replies WE bought a Samsung ecobubble washer over a year ago and couldn't be happier. It performs extremely well--better than any machine we had before and is very quiet and so far maintenance free. We are happy campers.
WE bought a Samsung ecobubble washer over a year ago and couldn’t be happier. It performs extremely well–better than any machine we had before and is very quiet and so far maintenance free. We are happy campers.
0 replies I can't comment on their latest machines, but our Samsung washing machine has lasted ten years with only a belt replacement required. It is now wearing out, but ten years of heavy use isn't bad. Obviously if current models are not as good, then they may no longer be worth it, but based on the prices a Miele is twice as expensive for only at most 50% more hours (using their rating of 10,000 hours, and my estimate of how many hours our machine has racked up), plus the fact that I am comparing a smaller Miele with a bigger current Samsung. Most of the fancy features are things I ignore, but being able to do fewer, bigger loads of washing would be helpful. It is good that you're raising these issues though and I do wish that manufacturers would be honest about the quality of their products.
I can’t comment on their latest machines, but our Samsung washing machine has lasted ten years with only a belt replacement required. It is now wearing out, but ten years of heavy use isn’t bad. Obviously if current models are not as good, then they may no longer be worth it, but based on the prices a Miele is twice as expensive for only at most 50% more hours (using their rating of 10,000 hours, and my estimate of how many hours our machine has racked up), plus the fact that I am comparing a smaller Miele with a bigger current Samsung. Most of the fancy features are things I ignore, but being able to do fewer, bigger loads of washing would be helpful.
It is good that you’re raising these issues though and I do wish that manufacturers would be honest about the quality of their products.
1 reply Not had my eco bubble 24 hours and I am on the phone booking engineer . 3 out of the 5 washes done have got a sock trapped between to door and rubber mid wash so the sock is soacking and I'm getting a residue left in machine. Samsung suggest I may like to put my washing in a net. I find this unacceptable and have not seen any where on sales pitch that you will need to purchase washing nets . I have suggested they take machine away so I can go back to my original choice of a Miele,
Not had my eco bubble 24 hours and I am on the phone booking engineer . 3 out of the 5 washes done have got a sock trapped between to door and rubber mid wash so the sock is soacking and I’m getting a residue left in machine. Samsung suggest I may like to put my washing in a net. I find this unacceptable and have not seen any where on sales pitch that you will need to purchase washing nets . I have suggested they take machine away so I can go back to my original choice of a Miele,
Likely replying to Amanda
Hello Amanda. The door glass in a washing machine is usually designed to keep the clothes away from this area but if socks are by any chance very small children’s or baby socks I would recommend putting them in a washing net as they can be difficult to stop from getting under the door glass. At the very least I would always place them in the back of the drum first to try and keep them away from the front.
Also, make sure you are not overloading the machine which would cause the laundry to just turn in one big lump and some small items could slip under the door glass. It’s always possible for a small item to slip under there and get stuck but this should be a rare occasion if loaded properly. If you are loading it properly and still having problems you would probably be better complaining to the retailer.
1 reply what a nightmare!! I'm having so much trouble getting my Samsung 12kg machine repaired. It broke down two weeks ago,the drum started to jolt and wasn't turning or spinning,domestic and general sent out an engineer to fix it,he told me it needed a new motor and pcb contro but I was told the next day that it couldn't be fixed as the parts were too expensive,so i decided to ring Samsung myself,the operator was a nightmare as she couldn't understand me,she gave me a number for a service centre who could come out and fix it as the motor has a 10 year warranty,after I rung the number but the number didn't exist,I then rung back and she gave me 2 more numbers,I proceeded to ring them but to my disbelief 1 number was our local sainsburys supermarket and the other was a local mobile phone shop,that same day I decided to ring the company know how(currys) who sent an engineer out yesterday he told me that it definitely was the motor and pcb control he then went to see if he could get prices for replacements and to his shock he found out the pcb control was obsolete and no longer available,the engineer told me not to give up and to go to sale of goods act to get advice,how can a machine be just 2 1/2 years old and can no longer buy parts to fix it! Does anyone have any advice on this or on SOGA?
what a nightmare!! I’m having so much trouble getting my Samsung 12kg machine repaired.
It broke down two weeks ago,the drum started to jolt and wasn’t turning or spinning,domestic and general sent out an engineer to fix it,he told me it needed a new motor and pcb contro but I was told the next day that it couldn’t be fixed as the parts were too expensive,so i decided to ring Samsung myself,the operator was a nightmare as she couldn’t understand me,she gave me a number for a service centre who could come out and fix it as the motor has a 10 year warranty,after I rung the number but the number didn’t exist,I then rung back and she gave me 2 more numbers,I proceeded to ring them but to my disbelief 1 number was our local sainsburys supermarket and the other was a local mobile phone shop,that same day I decided to ring the company know how(currys) who sent an engineer out yesterday he told me that it definitely was the motor and pcb control he then went to see if he could get prices for replacements and to his shock he found out the pcb control was obsolete and no longer available,the engineer told me not to give up and to go to sale of goods act to get advice,how can a machine be just 2 1/2 years old and can no longer buy parts to fix it! Does anyone have any advice on this or on SOGA?
Likely replying to Chris
Hello Chris, this is why I personally wouldn’t buy any of the brown goods manufacturers white goods appliances. Your only option now is to pressure the retailer you bought it from under the Sale of Goods Act as it clearly hasn’t lasted a reasonable time. I have plenty of consumer articles if you check here – All my articles tagged with Consumer issues related to white goods appliances
1 reply Hello, if I can add my two-cents worth, here goes: There are a few different mechanisms that act to clean clothes in a washing machine. Firstly, the detergent is chemically designed to facilitate water and oil to bond and to make water "wetter". This allows the water to remove greasy stains when combined with the second mechanism: mechanical action. The mechanical action is important because it gets the dirt out from inside of the clothes fibres. In the old days, people used to bash their clothes on a rock or use one of those corrugated wash boards to achieve this. The modern front loader is far more gentle of course. The final mechanism in modern detergents is via enzymes which also act to break down and liberate dirt, especially stains. With modern detergents, the use of hot water is a double edged sword. It enhances the action of the detergent on greasy stains but it also kills the enzymes. I have just seen a youtube clip of the bubble wash in action. I will not buy one because I do not believe it will wash effectively. I observed the drum turning back and forth with the clothes effectively suspended in a foam. This means that one crucial element of clothes washing is missing: mechanical action. Indeed most detergents for front loaders are designed to be low-sudsing to avoid this problem of foaming entirely. There are only two out of three washing mechanisms being employed by the bubble wash. You may as well just soak your clothes in a bucket of detergent, then put them on the rinse cycle. To me, it appears as if the bubble wash is entirely a gimic at the expense of effective cleaning.
Hello, if I can add my two-cents worth, here goes:
There are a few different mechanisms that act to clean clothes in a washing machine. Firstly, the detergent is chemically designed to facilitate water and oil to bond and to make water “wetter”. This allows the water to remove greasy stains when combined with the second mechanism: mechanical action. The mechanical action is important because it gets the dirt out from inside of the clothes fibres. In the old days, people used to bash their clothes on a rock or use one of those corrugated wash boards to achieve this. The modern front loader is far more gentle of course. The final mechanism in modern detergents is via enzymes which also act to break down and liberate dirt, especially stains.
With modern detergents, the use of hot water is a double edged sword. It enhances the action of the detergent on greasy stains but it also kills the enzymes.
I have just seen a youtube clip of the bubble wash in action. I will not buy one because I do not believe it will wash effectively. I observed the drum turning back and forth with the clothes effectively suspended in a foam. This means that one crucial element of clothes washing is missing: mechanical action. Indeed most detergents for front loaders are designed to be low-sudsing to avoid this problem of foaming entirely.
There are only two out of three washing mechanisms being employed by the bubble wash. You may as well just soak your clothes in a bucket of detergent, then put them on the rinse cycle.
To me, it appears as if the bubble wash is entirely a gimic at the expense of effective cleaning.
0 replies I purchased a Samsung ecobubble and it lasted just four weeks! Water didn't drain and the door would lock. When it eventually unlocked it drained with the door open. Initially reluctant to replace it with the same I did on deciding perhaps I was just unlucky. Second one didn't work either and is sat waiting a collection. I bought a Bosch in a hurry as I needed a machine this, is working fine as did my Indiset but only lasted five years though I am told this is good.
I purchased a Samsung ecobubble and it lasted just four weeks! Water didn’t drain and the door would lock. When it eventually unlocked it drained with the door open. Initially reluctant to replace it with the same I did on deciding perhaps I was just unlucky. Second one didn’t work either and is sat waiting a collection. I bought a Bosch in a hurry as I needed a machine this, is working fine as did my Indiset but only lasted five years though I am told this is good.
0 replies Thanks for that dawn, and apologies to Laura for forgetting to broach that side of it. I have plenty of articles about it but forgot to list them. Of course without knowing exactly what has gone wrong we cannot know if Laura has a strong case or not. But if she has then the fact that it is out of guarantee is largely irrelevant as my article explains in detail here Washing machine only just out of guarantee..but I don’t think I should have to pay for a repair There are also several other related articles to read at the base of that article.
Thanks for that dawn, and apologies to Laura for forgetting to broach that side of it. I have plenty of articles about it but forgot to list them. Of course without knowing exactly what has gone wrong we cannot know if Laura has a strong case or not. But if she has then the fact that it is out of guarantee is largely irrelevant as my article explains in detail here Washing machine only just out of guarantee..but I don’t think I should have to pay for a repair
There are also several other related articles to read at the base of that article.
0 replies Laura - you have 6 years to claim against the retailer for your washing machine so disregard the fact that the guarantee has run out. Your machine is not of satisfactory quality nor is it fit for purpose which is in breach of s14 of the Sale of Goods Act 1979. Section 14 forms an implied term of your contract with the retailer. s14 (2B) refers to durability. It is reasonable for you to expect a £700 washing machine to last beyond a couple of years therefore there is a clear breach of this condition. I suggest you contact the retailer and discuss your rights under the Sale of Goods Act 1979. Don't get fobbed off. Threaten small claims court if necessary and see Citizens Advice if you need help with a letter. Good luck. (PS I have just had a Samsung Ecobubble 12kg die on me after 14 months, though its being dealt with under guarantee....have been waiting 2 weeks so far, told another week before the spares arrive - have serious doubts about getting another Samsung - Bosch never let me down like this!)
Laura – you have 6 years to claim against the retailer for your washing machine so disregard the fact that the guarantee has run out. Your machine is not of satisfactory quality nor is it fit for purpose which is in breach of s14 of the Sale of Goods Act 1979. Section 14 forms an implied term of your contract with the retailer. s14 (2B) refers to durability. It is reasonable for you to expect a £700 washing machine to last beyond a couple of years therefore there is a clear breach of this condition. I suggest you contact the retailer and discuss your rights under the Sale of Goods Act 1979. Don’t get fobbed off. Threaten small claims court if necessary and see Citizens Advice if you need help with a letter. Good luck. (PS I have just had a Samsung Ecobubble 12kg die on me after 14 months, though its being dealt with under guarantee….have been waiting 2 weeks so far, told another week before the spares arrive – have serious doubts about getting another Samsung – Bosch never let me down like this!)
0 replies Laura: Sadly this is something I've been warning about for years and most people don't yet realise the truth. You can pay £700 for a Miele washing machine which is the highest quality washer you can buy in the UK but for the same money you can buy a fancy washing machine full of features which isn't substantially better build quality than washing machines half the price. It's a bit late now but my article here explains it all - Is a more expensive washing machine a better one? I'm not trying to say Samsung are very poor quality, but they are one of the many manufacturers who sell expensive feature-packed appliances where the main reason for the expense is not much higher build quality but more "features" such as bigger drums, bubbles, faster spins, "style" etc.
Laura: Sadly this is something I’ve been warning about for years and most people don’t yet realise the truth. You can pay £700 for a Miele washing machine which is the highest quality washer you can buy in the UK but for the same money you can buy a fancy washing machine full of features which isn’t substantially better build quality than washing machines half the price. It’s a bit late now but my article here explains it all – Is a more expensive washing machine a better one?
I’m not trying to say Samsung are very poor quality, but they are one of the many manufacturers who sell expensive feature-packed appliances where the main reason for the expense is not much higher build quality but more “features” such as bigger drums, bubbles, faster spins, “style” etc.
0 replies Hi Brian. If it broke down under 6 months then it is deemed to have been faulty when sold (unless they can prove otherwise) which breaches the Sale of Goods Act. The manufacturer has no liability (they didn't sell it to you), only the retailer, so if you want to insist on an exchange you need to pursue the retailer. Sadly the retailer will usually ask the manufacturer if they will swap it who will presumably say no, the retailer will then most likely say there's nothing they can do but this is not necessarily the case - especially if it's a serious fault. However, the Sale of Goods Act also states that a retailer can refuse to replace an appliance if doing so is disproportionately more expensive than repairing it. So for example if a washing machine breaks down after 5 months but it can be fixed in 10 minutes at little cost (say a small part or just a loose wire) then it would be unreasonable to expect them to go to all the trouble and expense to collect it and install a new one. This is part of the Sale of Goods Act. It all depends on what's gone wrong, but this issue affects all brands of appliance. I have a comprehensive article here - Sale of Goods Act for faulty appliances?
Hi Brian. If it broke down under 6 months then it is deemed to have been faulty when sold (unless they can prove otherwise) which breaches the Sale of Goods Act. The manufacturer has no liability (they didn’t sell it to you), only the retailer, so if you want to insist on an exchange you need to pursue the retailer. Sadly the retailer will usually ask the manufacturer if they will swap it who will presumably say no, the retailer will then most likely say there’s nothing they can do but this is not necessarily the case – especially if it’s a serious fault. However, the Sale of Goods Act also states that a retailer can refuse to replace an appliance if doing so is disproportionately more expensive than repairing it.
So for example if a washing machine breaks down after 5 months but it can be fixed in 10 minutes at little cost (say a small part or just a loose wire) then it would be unreasonable to expect them to go to all the trouble and expense to collect it and install a new one. This is part of the Sale of Goods Act. It all depends on what’s gone wrong, but this issue affects all brands of appliance. I have a comprehensive article here – Sale of Goods Act for faulty appliances?
0 replies I bought a Samsung eco bubble 12 kg in April 2013, it cost £700. It has just broken down one week after the guarantee ran out. God knows what it will cost to get repaired. I have never been impressed with it, it didn't clean. I thought spending a lot of money on a machine I would get a good machine, how wrong I was. I am gutted. I only live on my pension so this was a mega amount of money to me as it is to most people.
I bought a Samsung eco bubble 12 kg in April 2013, it cost £700. It has just broken down one week after the guarantee ran out. God knows what it will cost to get repaired. I have never been impressed with it, it didn’t clean. I thought spending a lot of money on a machine I would get a good machine, how wrong I was. I am gutted. I only live on my pension so this was a mega amount of money to me as it is to most people.
1 reply No LG & Samsung are not linked. They are arch rivals. They both do similar marketing hype, but no one makes up rubbish marketing ideas as much as Samsung. Like my old netbook with the "silver nano" keyboard? (supposedly had bits of silver in the keyboard to do, umm.. something). Every Samsung product has about 6 stickers side by side with some stupid hype name on it "eco-bubble" "silver nano", "xHd" "super-xc2" (i'm making them up now, like I'm sure Samsung's marketing guys do). The bottom line is they are affordable and somewhat stylish but as far as I'm concerned they're unreliable tat. (My samsung just broke down too).
No LG & Samsung are not linked. They are arch rivals.
They both do similar marketing hype, but no one makes up rubbish marketing ideas as much as Samsung. Like my old netbook with the “silver nano” keyboard? (supposedly had bits of silver in the keyboard to do, umm.. something). Every Samsung product has about 6 stickers side by side with some stupid hype name on it “eco-bubble” “silver nano”, “xHd” “super-xc2” (i’m making them up now, like I’m sure Samsung’s marketing guys do).
The bottom line is they are affordable and somewhat stylish but as far as I’m concerned they’re unreliable tat.
(My samsung just broke down too).
Likely replying to Carl Farrington
Hello Carl, I think the problem with these companies is that they built their business and reputation in the brown goods market where innovation is key. Although there is always room for innovation in white goods there is far less requirement for what I see as overly fancy and completely unnecessary innovation. I would much rather see quality reliable and repairable products that function properly than ones full of fancy gimmicks which can’t be repaired very well.
0 replies Hi, Yes I should imagine they do put the machines through the extreme; to try and cover all eventualities of use. I think you're right with regards to them not having their own service network. We had an independent repair engineer for the machine (not an employee of Samsung) and when the machine was collected for refund; it was done by a logistics firm. At first, I vowed I would never buy another Samsung product, I have sort of calmed down now; however I am still very wary, and if there is another option, I will seriously look at them first. The issue I have (I could be wrong here) its that companies manufacturing is closely linked to each other, so appliances are made in the same factories, have slight changes and then are badged with a particular brand, so ultimately, no matter which brand you're going for, it's all the same. Example of this, when the Samsung went, I got an LG 12KG machine, they are so many similarities in looks etc, I am sure they are linked somewhere in the manufacturing process :/ Thanks Liam
Hi,
Yes I should imagine they do put the machines through the extreme; to try and cover all eventualities of use.
I think you’re right with regards to them not having their own service network. We had an independent repair engineer for the machine (not an employee of Samsung) and when the machine was collected for refund; it was done by a logistics firm.
At first, I vowed I would never buy another Samsung product, I have sort of calmed down now; however I am still very wary, and if there is another option, I will seriously look at them first.
The issue I have (I could be wrong here) its that companies manufacturing is closely linked to each other, so appliances are made in the same factories, have slight changes and then are badged with a particular brand, so ultimately, no matter which brand you’re going for, it’s all the same.
Example of this, when the Samsung went, I got an LG 12KG machine, they are so many similarities in looks etc, I am sure they are linked somewhere in the manufacturing process :/
Thanks
Liam
0 replies Which presumably have very strict wash tests. I think the problem with brands like Samsung is that they rely on third party companies and engineers to do their guarantee work and don't have their own service network like other more well established brands sold in the UK. Unless things have changed, it was always difficult to get technical information and spares for them (as well as LG and other brown good manufacturer's washing machines) compared with the specialist white goods brands. To me, one of the main reasons I wouldn't buy one is the reputation for aftersales is so relatively poor.
Which presumably have very strict wash tests. I think the problem with brands like Samsung is that they rely on third party companies and engineers to do their guarantee work and don’t have their own service network like other more well established brands sold in the UK. Unless things have changed, it was always difficult to get technical information and spares for them (as well as LG and other brown good manufacturer’s washing machines) compared with the specialist white goods brands. To me, one of the main reasons I wouldn’t buy one is the reputation for aftersales is so relatively poor.
0 replies I had that model of Samsung that Which gave a don't buy - I have only just found this out now from your article. This model was actually the top of the range in the eco bubble range; it is a 12Kg load machine, recommended retail price of around £800 to £1000. I never had an issue with it's cleaning, however I did have MASSIVE issues with the machine. I bought the machine in May 2013, and 7 months in, it had a fault where the machine would stop turning the drum mid cycle; it kept trying to turn, then after about 5 mins of this, it failed and started flashing up E3 Motor Error Fault. Engineer came and ran it through some tests and said it was fine. Then the fault happened again, so engineer came to replace the motor and brought the wrong one, so came a couple of days later and replaced the motor. Fault then happened again, so this time was told it was the PCB, so engineer came again to replace and brought the wrong one. Samsung (after a lot of toing and froing) took the machine back and refunded me (the retailer went bust 2 months after I bought the machine, so could not get any help from them). It was an awful experience, and this was all between December 2013 and January this year, so as Christmas, we had to run out and buy a temp machine, so had 2 washers in laundry room, (the new one bought and the Samsung). I did feel really let down; I understand with any electronic, there is always going to be faulty ones, but still. Liam
I had that model of Samsung that Which gave a don’t buy – I have only just found this out now from your article.
This model was actually the top of the range in the eco bubble range; it is a 12Kg load machine, recommended retail price of around £800 to £1000.
I never had an issue with it’s cleaning, however I did have MASSIVE issues with the machine.
I bought the machine in May 2013, and 7 months in, it had a fault where the machine would stop turning the drum mid cycle; it kept trying to turn, then after about 5 mins of this, it failed and started flashing up E3 Motor Error Fault.
Engineer came and ran it through some tests and said it was fine. Then the fault happened again, so engineer came to replace the motor and brought the wrong one, so came a couple of days later and replaced the motor. Fault then happened again, so this time was told it was the PCB, so engineer came again to replace and brought the wrong one.
Samsung (after a lot of toing and froing) took the machine back and refunded me (the retailer went bust 2 months after I bought the machine, so could not get any help from them).
It was an awful experience, and this was all between December 2013 and January this year, so as Christmas, we had to run out and buy a temp machine, so had 2 washers in laundry room, (the new one bought and the Samsung).
I did feel really let down; I understand with any electronic, there is always going to be faulty ones, but still.
Liam
Doesn’t the 70% energy saving come from the super eco wash vs 40c cotton wash? Not a comparison of two different washing machines?
Hello Dan. The 70% claim is for all of the eco-bubble washing machines. They say that by injecting bubbles it makes washing at lower temperatures more efficient. But as I pointed out in my review, I quickly found a rivaldwashing machine that did not have eco-bubble technology, and it use less energy than the Samsung eco-bubble. It could be that the claims are related to the super eco-wash, but it is the eco-bubble system that is taking the credit.