This category page links to all information and resources for consumer rights relating to appliances and leads to dozens of of articles and links. It can be used as a mini index page for returning to to find all related information.
Much of the UK consumer law is ambiguous and at times contradictory. The Sale of Goods Act gives us the right to have a faulty appliance exchanged if it fails within 6 months but it also gives retailers the right to reject a claim for a replacement if replacing it would be “disproportionately expensive compared to carrying out a repair”. This often leads to conflict between the customer and a retailer and sometimes needs a small claims court to decide.
The following categories and tags contain more consumer articles.
- Articles filed under Consumer Advice / Consumer Issues
- Manufacturer’s Safety Notices covering all white goods
- Washing machine consumer advice forum
Consumer rights on repairs
Consumer rights covering appliance repairs come under the buying services rights section of the Sale of Goods Act. The main rules are that repair work should be carried out with "reasonable care and skill, finished within a reasonable time and (if chargeable) at the cost agreed beforehand, or at a reasonable cost if you were unaware of a cost before".
Unfortunately the definition of "reasonable" is somewhat flexible to say the least, so conflict arises when the customer and retailer or engineer disagree on what is reasonable. I have many articles related to consumer rights on appliance repairs in the Articles filed under Consumer Advice / Consumer Issues category.
Appliance out of guarantee & unrepairable
A look at consumer rights when an appliance is out of guarantee but deemed unrepairable or is going to cost a lot of money to repair.
Manufacturer or Retailer?
Why can’t I complain to the manufacturer? They made it – aren’t they ultimately responsible? Is manufacturer or retailer responsible for faulty appliances?
Repair engineer charge threat
Repair companies often threaten to charge if they are called out and find no fault under guarantee.
Consumer rights with second hand appliances
What rights do you have when buying a second hand appliance?