Second hand washing machine Consumer rights
Your rights when buying a second-hand washing machine depend entirely on who you buy from. Buying from a private seller offers limited protection – the machine must match its description and be in working order, but little else. Buying from a trader gives you broadly the same rights as buying new, adjusted for the age and condition of the appliance. Traders who pose as private sellers to avoid these obligations are breaking the law.
Second-hand washing machines can represent good value – but knowing your rights before you buy, and what to do if something goes wrong afterwards, can make a significant difference to whether you have any practical recourse.
Private Seller vs Trader: Why the Distinction Matters
The most important question when buying a second-hand washing machine is whether you are buying from a private individual or a trader. The two situations carry very different levels of consumer protection, and knowing which applies to you is essential before taking any action over a fault.
Buying from a Private SellerLimited protection. The machine must match its description and be in working order, but there is no guarantee and no obligation to repair or replace if it fails shortly after purchase.
Buying from a TraderBroadly the same rights as buying new, under the Consumer Rights Act 2015 – adjusted for the age and condition of the appliance. The trader must put things right if the machine is faulty on arrival or very shortly after.
What Are Your Rights When Buying from a Private Seller?
Buying from a private individual – someone who is not a trader – carries relatively little consumer protection, and it is important to be aware of that before handing over any money.
The key protections that do apply are straightforward. The machine must accurately match the description given by the seller. If they stated it had a 1400rpm spin speed and a 7kg drum, and it turns out to have a 1200rpm spin and a 5kg drum, they have misled you. In that situation you have the right to reject the machine or claim compensation such as a reduction in the price paid.
The machine must also be in good working order. It does not need to be in perfect condition – it is second hand, and some wear is expected. But it must work as any reasonable person would expect a working washing machine to work. If the seller described it as nearly new or in excellent condition, your expectations – and theirs – should reflect that.
What If It Breaks Down Soon After You Buy It?
If a privately purchased washing machine breaks down shortly after purchase, your options depend on whether the fault could be shown to have been present – and known to the seller – at the time of sale. A private seller is not expected to be an appliance expert, nor are they expected to repair or test a machine thoroughly before selling. They are only obliged to describe it accurately and disclose any faults they are aware of.
If the machine worked for two weeks before developing a fault, it may genuinely be the case that the seller had no knowledge of any problem. In that situation, unless you can show the fault must have been present and symptomatic when the machine was sold, you may have limited grounds for a claim.
Some apparent faults after purchase are caused by transit damage or incorrect installation rather than a pre-existing problem with the machine. Check our guide on whether the washing machine is actually faulty and the 5 checks to carry out after installation before pursuing the seller.
Should You Have Noticed the Fault Before Buying?
If a fault was visible or detectable at the time of purchase – and a reasonable buyer carrying out a normal inspection would have noticed it – you may not have grounds to claim against the seller after the fact.
For example, if the machine was clearly very noisy on spin when you tested it, but you chose to accept it anyway, and the drum bearings subsequently failed, it would be difficult to argue you were not aware of the warning signs. Similarly, if you could see that the door seal was visibly deteriorated and it then developed a leak, you may be expected to have either rejected the machine at the time or negotiated a lower price to reflect the condition.
Buying a Second-Hand Washing Machine from a Trader
When you buy a second-hand appliance from a trader – a business that sells appliances regularly – you have broadly the same rights as when buying new, under the Consumer Rights Act 2015. The key difference is that your expectations, and theirs, must take the age and condition of the machine into account.
If the machine is faulty on delivery or fails very shortly after purchase, the trader is obliged to put it right. If you paid a very low price – say £50 for an old machine – you cannot reasonably expect it to perform like a new appliance or last for several years. But if you paid £150 or more and the machine fails within a few months, you have grounds to seek a remedy even if a short guarantee has technically expired.
For guidance on your rights under the Consumer Rights Act 2015 when goods fail outside the guarantee period, see our article on being out of guarantee but still covered. The same principles apply to second-hand purchases from traders.
What If the Appliance Was Sold as Refurbished or Reconditioned?
A machine described as refurbished or reconditioned implies a higher standard than one simply sold as used or second-hand. It suggests the machine has been inspected, faulty or worn parts have been replaced, and it has been tested before sale. You are therefore entitled to expect it to last longer and perform more reliably than a machine sold with no such claims.
That said, a reconditioned machine is still not a new appliance. Reasonable expectations apply, and the price paid, the intensity of use, and the time elapsed all remain relevant if a dispute arises.
Traders Posing as Private Sellers
Some traders advertise second-hand appliances as private sales in order to avoid the consumer protection obligations that apply to traders. This is illegal. Under the Business Protection from Misleading Marketing Regulations and related consumer legislation, anyone trading commercially while presenting themselves as a private seller can be prosecuted by Trading Standards.
Signs that a private seller may actually be a trader include: multiple appliances for sale at the same time, a pattern of selling the same types of goods, very polished or professional listings, and reluctance to provide a home address or receipt.
Contact your local Trading Standards service. They may already be aware of the seller and building a case. Do not rely solely on the small claims court to recover money from someone actively flouting consumer law – seek professional advice first.
Need a Washing Machine Repaired or Inspected?
If a recently purchased machine has developed a fault, getting an independent engineer’s report can support any claim you make against the seller.
Related Guides
Is the Washing Machine Actually Faulty?Before pursuing a seller, check whether the problem is a genuine fault or something caused by transit or installation.
Faulty Appliances and the Consumer Rights ActHow the Consumer Rights Act 2015 protects you and how long you have to make a claim when things go wrong.
How to Transport a Washing Machine SafelyTransit damage is a common cause of faults in second-hand machines. How to move one correctly and what to check on arrival.
Claiming Compensation from a Retailer or RepairerPractical steps for making a formal complaint and pursuing a claim when a seller or trader refuses to help.
Frequently Asked Questions
Do I have any consumer rights when buying a second-hand washing machine privately?
Some, but limited. The machine must match the seller’s description and be in working order. If the seller misrepresented the machine – for example, by claiming a higher spin speed or drum capacity than it actually has – you can reject it or claim a price reduction. Beyond that, private sales carry little formal protection.
What if my second-hand washing machine breaks down a week after I buy it?
If you bought from a private seller, your options are limited unless you can show the fault was present and known to the seller when it was sold. If you bought from a trader, they are obliged to put it right. In either case, first check whether the fault could have been caused by transit damage or incorrect installation before pursuing the seller.
Are my rights different if I buy from a trader rather than a private seller?
Yes, significantly. Buying from a trader gives you broadly the same protections as buying new under the Consumer Rights Act 2015, adjusted for the age and condition of the appliance. The trader cannot hide behind a short guarantee to avoid responsibility for a machine that fails unreasonably soon.
Is it illegal for a trader to sell as a private seller?
Yes. A trader who presents themselves as a private seller to avoid consumer protection obligations is breaking the law. This can be reported to Trading Standards, who have powers to investigate and prosecute. If you suspect a seller is an undisclosed trader, contact Trading Standards before taking any other action.
What does “refurbished” or “reconditioned” mean for my rights?
A machine sold as refurbished or reconditioned implies it has been inspected, repaired where needed, and tested – and should therefore perform more reliably and last longer than a machine sold simply as used. If a refurbished machine fails quickly, you have a stronger argument that it did not meet the standard implied by how it was described.
Can I take a private seller to the small claims court?
Yes, but success depends on being able to show the fault was present and known to the seller at the time of sale. Small claims can be effective against traders posing as private sellers, though those actively flouting consumer law may not comply willingly. Seek advice from Citizens Advice before proceeding.
42 Comments
Grouped into 23 comment threads.
2 replies I bought a refurbished washer from a shop for £99.99 in August 2015 befor Xmas it broke down and was smoking I thought it was going to set on fire ,do I have any rights to get it replaced
2 replies Anyone trading, especially selling something, should have product liability insurance that covers against such things. If they don't, and you have a valid claim, then you'd probably need to take them to the small claims court to try to get compensation. You will be better off checking with a consumer protection group such as citizens advice who should be able to advise if you have a legitimate claim or not when you give them all the facts.
Anyone trading, especially selling something, should have product liability insurance that covers against such things. If they don’t, and you have a valid claim, then you’d probably need to take them to the small claims court to try to get compensation. You will be better off checking with a consumer protection group such as citizens advice who should be able to advise if you have a legitimate claim or not when you give them all the facts.
Likely replying to Andy Trigg (Whitegoodshelp)
Hi Andy. Bought a used but refurbished washer dryer from a small white goods shop. Also bought a cooker and fridge freezer at same time. Picked them up a few days later and the washer had been wrapped in shrink wrap to protect it. It was £80 more than the washer of the same make. Plumbed it in yesterday and realised it is just a washing machine when I specifically bought a washer dryer and that is what it states on the receipt. I have 6 months guarantee on the product and it does work perfectly but I paid for a more expensive product. Can I ask for a partial refund for the difference?
1 reply Hi I recently seen an advert on a local website for a washing machine got in touch agreed price and delivery I agreed I was in work the day of delivery which was today and come home to find a different worn out washing machine nothing like the picture sent can I get a refund
Hi I recently seen an advert on a local website for a washing machine got in touch agreed price and delivery I agreed I was in work the day of delivery which was today and come home to find a different worn out washing machine nothing like the picture sent can I get a refund
Yes Jason. If the washng machine was a different one to the one in the photo on the advert, then it sounds like it was sold by a trader, and not a private seller.
Traders have to abide by the sale of goods act 2015. The appliance must be as described, fit for purpose and last a reasonable time (bearing in mind it is not new and taking into account how much it cost).
A private seller doesn’t have to give anywhere near as many consumer rights – but the appliance still must be as described in the advert and in proper working condition. So either way, if the appliance is not the same as shown in the advert you can demand a full refund.
It is illegal for a trader to pose as a private seller.
1 reply I bought a washing machine fro private seller on gumtree he said washing machine was in good condition and working . He diliverd and connected washing machine to show it works I was so happy that was on Wednesday night . I used the machine Thursday and Friday no problems ,Saturday 3 days later I put wash on was in front room heard a loud bang thought it was firework outside . I went into the kitchen there was smoke in the glass window then smoke was coming up out throw the door while the machine was still going and strong smell of burning rubber . I turned it of from mains switch then messaged and called the seller he told me not to open door he will come tomorrow . But I found it very strange so I opened the door and then I saw that the rubber seal had burnt and melted into metal drum also bits of burnt rubber in the drum with washing and in the rubber seal . What are my rights and can I get refund. ? I'm scared the machine could if caught fire and me and my son could of been in danger .
I bought a washing machine fro private seller on gumtree he said washing machine was in good condition and working . He diliverd and connected washing machine to show it works I was so happy that was on Wednesday night . I used the machine Thursday and Friday no problems ,Saturday 3 days later I put wash on was in front room heard a loud bang thought it was firework outside . I went into the kitchen there was smoke in the glass window then smoke was coming up out throw the door while the machine was still going and strong smell of burning rubber . I turned it of from mains switch then messaged and called the seller he told me not to open door he will come tomorrow . But I found it very strange so I opened the door and then I saw that the rubber seal had burnt and melted into metal drum also bits of burnt rubber in the drum with washing and in the rubber seal . What are my rights and can I get refund. ? I’m scared the machine could if caught fire and me and my son could of been in danger .
Likely replying to Sue
Hi Sue. I’ve never known one that caught fire in that situation. The smoke is caused by the rubber melting due to friction. This is caused when the drum or bearings go faulty and the revolving drum drops and catches in the plastic of the outer drum – or more commonly if an item of laundry gets jammed in the small gap between the revolving drum and the door seal.
If the latter happens a towel or sheet can get dragged around in spin and cause the damage. It’s usually blamed on overloading the washing machine but some washing machines seem susceptible to it. Especially washer dryers.
1 reply Hi there, I'm after a little advice if possible. I sold a brand new washer dryer, its RRP was £500 on Gumtree. It was sat in my hallway for a couple of months, as I was awaiting my kitchen being renovated however, due to the time and covid, I just wanted shot of it, my old washer works great and I needed some money for the kids for Xmas. I advertised for months at 250. Someone commented to advise they could collect within the day and would i accept £200. I agreed, the guy and his partner came, both absolutely delighted with the machine, I have a Ring doorbell fitted at the front of my property and it shows the guy smiling and more than happy to hand over £200 cash. He explained there was 6 of them in the house and there WM broke down Xmas Eve so they had lots of wet clothing and no washing had been done for days, so 3 days later he collected from me. I did not offer a warranty, it was sold as seen. I had a text on New Years Day to advise that they have done 6 washes and now they think the drum is broken?. As a private seller do I have to offer them a refund? Or ask them to contact someone to take a look to see what the issue is?. It appears that they have installed and it has worked for 6 washes now its broken?. I'm a single parent, work full-time and things are tight enough without having to give them a full refund and taking back a washer dryer that was brand new last week. But obviously worried because they know where I live. I registered the appliance in August, when I received it. Can I change to there details?. I'm worried about any legal implications, but I've sold hundreds of things over the years with no issue. Thank you for reading x
Hi there, I’m after a little advice if possible.
I sold a brand new washer dryer, its RRP was £500 on Gumtree. It was sat in my hallway for a couple of months, as I was awaiting my kitchen being renovated however, due to the time and covid, I just wanted shot of it, my old washer works great and I needed some money for the kids for Xmas. I advertised for months at 250. Someone commented to advise they could collect within the day and would i accept £200. I agreed, the guy and his partner came, both absolutely delighted with the machine, I have a Ring doorbell fitted at the front of my property and it shows the guy smiling and more than happy to hand over £200 cash. He explained there was 6 of them in the house and there WM broke down Xmas Eve so they had lots of wet clothing and no washing had been done for days, so 3 days later he collected from me. I did not offer a warranty, it was sold as seen.
I had a text on New Years Day to advise that they have done 6 washes and now they think the drum is broken?.
As a private seller do I have to offer them a refund? Or ask them to contact someone to take a look to see what the issue is?. It appears that they have installed and it has worked for 6 washes now its broken?.
I’m a single parent, work full-time and things are tight enough without having to give them a full refund and taking back a washer dryer that was brand new last week. But obviously worried because they know where I live.
I registered the appliance in August, when I received it. Can I change to there details?.
I’m worried about any legal implications, but I’ve sold hundreds of things over the years with no issue.
Thank you for reading x
Likely replying to Nikki
Hello Nikki. It’s all explained in my article. No warranty can be expected when you buy something second hand. Unless they can show that they were deliberately misled it’s just part of the risk of buying something second hand. There’s even a chance that if it has broken down that they themselves could have caused it by misuse or leaving something inside a pocket – especially if there’s 6 of them. If it’s still under the manufacturer’s guarantee you may be able to get it transferred but otherwise how can it be your fault?
1 reply Hi I was wondering if you could give me some advice please. I sold my range cooker on a well known buy and sell site. It was an excellent cooker I never had any problems. I had a buyer who inspected the cooker I demonstrated it working whilst the buyer was there she was happy with the cooker and paid a deposit. She took the cooker home and not long after I had a barrage of texts saying one of the ovens was not working and grill also. I told her everything as she had witnessed was working now she is relentlessly texting saying she wants a part refund for the appliance Can you please tell me where I stand with this as I know the cooker was 100 per cent working Thanks
Hi
I was wondering if you could give me some advice please.
I sold my range cooker on a well known buy and sell site. It was an excellent cooker I never had any problems.
I had a buyer who inspected the cooker I demonstrated it working whilst the buyer was there she was happy with the cooker and paid a deposit.
She took the cooker home and not long after I had a barrage of texts saying one of the ovens was not working and grill also.
I told her everything as she had witnessed was working now she is relentlessly texting saying she wants a part refund for the appliance
Can you please tell me where I stand with this as I know the cooker was 100 per cent working
Thanks
Likely replying to She
Hello She. This is very unfortunate. There are three possibilities, either they are trying it on, something got dislodged or damaged through transport, or the grill element has failed. The latter two are most likely. It is a very common problem with cookers. I’ve replaced two on mine already. There is no warning, they just suddenly go. They are like a lightbulb in the sense that they can just fail any moment. Ask them to carefully look at the elements in the grill with a torch to see if there is any sign of it warping or having broken. If there is then usually getting the element replaced will fix it fine.
If it was like this when they came to see it then there is no way the grill would have worked. It’s obviously gone afterwards, which is clearly bad luck for them but nothing to do with you at all. You need to point them to this article if necessary and reread it yourself because everything is explained within it. Obviously buying anything second hand comes with risks. It could work perfectly okay and then within days something serious could fail on it. If this happens to anybody it is extremely frustrating and maddening but you can’t blame the previous owner unless you are going to directly accuse them of conning you. The chances of anybody been stupid enough to try and sell something that they know is faulty to someone who has their name address and phone number is pretty slim indeed :-)
1 reply Hi I bought a washing machine off gumtree for £50 and it don’t spin do I have any right as they stated in good working order.
Hi I bought a washing machine off gumtree for £50 and it don’t spin do I have any right as they stated in good working order.
Likely replying to Jodie
Hello Jodie. Your question is answered in my article. Please read through it all as everything that I know and think about the subject is in there. I know it’s got a lot of information in but it’s all there including links to check that the washing machine is actually faulty and it’s not a plumbing or connection fault etc.
1 reply I bought a used washer from a selling sight on face book, I paid 120.00 dollars for it. This man always has washers for sale. The first washer I replied to was sold. He sent me a message with another one and it had no adgitstor in it. I told him no I want one with the agitator. So he sent me a message like a week later with a picture of the washing machine I bought from him. I bought the washer on January 27, 2019 I went to use the washer on February 13,2019 and it is malfunctioning according to the video on U- Tube I pulled up. I text him numerous times with my phone # and he has yet to call me back. I got one reply on text stating that he would be glad to call or message me. So I replied I am waiting on your call. Today is February 16, and still nothing from him. To I even sent a video of what the machine is doing. To day I sent him another message and stated I was not happy about this and if I have to I will take him to small claims court. Or I will stop by his house to make sure I talk to him. I stated I want it repaired or my money back. According to the video on U-Tube it is shot. What are my rights.
I bought a used washer from a selling sight on face book, I paid 120.00 dollars for it. This man always has washers for sale. The first washer I replied to was sold. He sent me a message with another one and it had no adgitstor in it. I told him no I want one with the agitator. So he sent me a message like a week later with a picture of the washing machine I bought from him. I bought the washer on January 27, 2019 I went to use the washer on February 13,2019 and it is malfunctioning according to the video on U- Tube I pulled up. I text him numerous times with my phone # and he has yet to call me back. I got one reply on text stating that he would be glad to call or message me. So I replied I am waiting on your call. Today is February 16, and still nothing from him. To I even sent a video of what the machine is doing. To day I sent him another message and stated I was not happy about this and if I have to I will take him to small claims court. Or I will stop by his house to make sure I talk to him. I stated I want it repaired or my money back. According to the video on U-Tube it is shot. What are my rights.
Likely replying to Sheri Beason
Hello Sheri. This is a UK website so I can only advise on UK consumer issues. In the UK, anyone selling washing machines and trading as a member of the general public is breaking the law. But if they are trading properly and making it clear that they are a business then they are bound by the consumer rights act.
1 reply I just bought a high end LG front load washer and dryer on Wednesday from a private owner from Market Place on FB. Upon further inspection today which is Saturday, the washing machine once we installed it and were cleaning it we noticed that there is a lot of mold on the rubber seal. I mean ALOT! Which I have now read is a very common problem. I paid a very fair price for these appliances. I am highly allergic to mold. Do I have any recourse such as returning the appliances and getting my money back? Is there any type of law for selling appliances with mold? I am worried now that the entire machine is full of mold.
I just bought a high end LG front load washer and dryer on Wednesday from a private owner from Market Place on FB. Upon further inspection today which is Saturday, the washing machine once we installed it and were cleaning it we noticed that there is a lot of mold on the rubber seal. I mean ALOT! Which I have now read is a very common problem. I paid a very fair price for these appliances. I am highly allergic to mold. Do I have any recourse such as returning the appliances and getting my money back? Is there any type of law for selling appliances with mold? I am worried now that the entire machine is full of mold.
Likely replying to Deb
Hello Deb. It’s difficult because I can’t actually see the mould. But I would say if you can clearly see the mould just by opening the door and having a cursory look at the door seal then it is something that should have been spotted before buying. Unfortunately, when buying something second hand the onus is on us to inspect it reasonably carefully. The only real rights we have when buying second hand is that it should be as described by the seller. It should also be in reasonable working order and condition for the price being asked. If you suspect that the seller is selling a lot of things and is actually a business posing as a seller than that is a very different matter. That is against the law.
If something is wrong that can be seen by a short inspection it is difficult to complain about. As I say in my article above, things that are clearly visibly wrong should make us either reject the product or negotiate a lower price. Conversely, if a fault can only be seen by quite a rigorous inspection and is not so obvious it might be argued that the seller would not be expected to have been aware of it either.
Having said that, if you paid quite a lot for it you might be able to negotiate a price drop or refund. If the door seal is badly impregnated with mould then it will need replacing. It is virtually impossible to remove mould if it is quite bad.
I have a few articles related to mould in washing machines that you should also read although they are about the actual issue and not consumer related –
washing machine smells, grease and black mould
What causes black mould on washing machines?
1 reply I sold a 2nd hand washer drier....which person happily took a few hours later she messaged me saying the rubber seal was damaged.. .offered to refund £15 which she accepted....now messaging saying the filter is broken...where do i stand....i delivered the machine and her friend happily took it from me
I sold a 2nd hand washer drier….which person happily took a few hours later she messaged me saying the rubber seal was damaged.. .offered to refund £15 which she accepted….now messaging saying the filter is broken…where do i stand….i delivered the machine and her friend happily took it from me
Likely replying to carol
Hello Carol. This is starting to sound like a common problem. It’s hard to know whether these are genuine issues or people trying to scam or take the Micky. Obviously I don’t know the circumstances of how she accepted the appliance but theoretically she should have had a chance to give it a good look over before accepting it. I would have thought the first thing someone would do when checking out a washing machine would be to open the door, spin the drum, and have a look at the door seal. However you wouldn’t expect her to notice something like a tear in the door seal if it wasn’t obvious.
If the door seal was in poor condition then fair enough although she ought to have noticed that if it was obvious. I would also expected that if the filter was broken before you would know about it. If you are convinced that it wasn’t broken I would refuse to pay any more out. There’s clearly a chance they broken it themselves. As my article explains second-hand appliance is not expected to be in perfect condition. It should be in a reasonable condition for its age and it should be exactly as described by the seller. At the end of the day it sounds like a tricky situation and you have to make a judgement call.
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1 reply Hey just wondering if u knew where I stood on this. I sold a washing machine for my dad nearly a month ago and today the girl messaged me saying its not working. She said she was moving in the weekend they brought it but apparently its been stored all this time and she only moved in tuesday and plumed it in on sunday and the water won't drain and few other issues and messaged me on Monday demanding her money back as she has to dispose of it and get a new one. It was working before it left. I would never sell a faulty product. She refuses to state where it was stored or what the issues are. I sold it for £30 she didn't even look at the washing machine just picked it up and left. I stated it was a few years old and in used working order and been cleaned. Can you help please.
Hey just wondering if u knew where I stood on this. I sold a washing machine for my dad nearly a month ago and today the girl messaged me saying its not working. She said she was moving in the weekend they brought it but apparently its been stored all this time and she only moved in tuesday and plumed it in on sunday and the water won’t drain and few other issues and messaged me on Monday demanding her money back as she has to dispose of it and get a new one. It was working before it left. I would never sell a faulty product. She refuses to state where it was stored or what the issues are. I sold it for £30 she didn’t even look at the washing machine just picked it up and left. I stated it was a few years old and in used working order and been cleaned. Can you help please.
Likely replying to Maci
Hello Maci. Sorry for delayed reply. From what you say she is not entitled to money back. If it won’t drain after plumbing in it could well be a fault on the plumbing as described here Washing machine won’t drain after being moved. To be honest it sounds like she may be trying it on. You can’t just buy something and then a month later say you’ve thrown it away because it didn’t work and want your money back. That’s ridiculous.
1 reply Hi I bought a reconditioned washing machine on 3rd Feb for £130 from a white goods shop however it has broke and sounds like the pump or motherboard is broke. I have had it six weeks. They are coming out Friday but say I am being charged a call out fee. Should I be paying anything as I have only had it 6 weeks. Expected it to last longer than this.
Hi I bought a reconditioned washing machine on 3rd Feb for £130 from a white goods shop however it has broke and sounds like the pump or motherboard is broke. I have had it six weeks. They are coming out Friday but say I am being charged a call out fee. Should I be paying anything as I have only had it 6 weeks. Expected it to last longer than this.
Likely replying to Gillian Finlay
Hello Gillian. If the fault turns out to be something blocked in the pump that shouldn’t be there, for example coins, then they would be within their rights to charge. But if it has developed a fault, bearing in mind it cost £130, then it should last much longer than six weeks so I would expect it to be covered under their guarantee. I presume you had a guarantee with the machine at that price?
If by any chance there is no guarantee with the washing machine, or it has already run out then that’s quite remarkable with them charging so much. However, there is no obligation in law to provide a guarantee. Most people do because most customers would be highly unlikely to buy a product that doesn’t have a guarantee (unless they are buying second-hand from a non-trader) only to comply with consumer law. My article explains the extent to which consumer law extends to second-hand appliances sold by traders.
1 reply Should I expect a second hand dryer to last more than 2 months? I paid £60. From a trader posing as a private seller on gumtree. He's basically told me, no garuntee offered so get on with it... Thanks
Should I expect a second hand dryer to last more than 2 months? I paid £60. From a trader posing as a private seller on gumtree. He’s basically told me, no garuntee offered so get on with it… Thanks
Likely replying to Christina Robinson
Hello Christina. As my article states, a trader posing as a private seller is breaking the law and can be reported to trading standards. If it is definitely a trader then he has to give you certain rights under the sale of goods act.
However, how long a large domestic appliance should last when sold for £60 is not so easy to define. I would think it fair to say that should last longer than 2 months. If bought from a trader you should expect that it has been checked over, and any obvious faults repaired. Trouble is there are always faults that can strike from nowhere and even if a competent engineer has given it a full inspection it is possible for a fault to suddenly appear from nowhere.
If the dryer had been bought from a private seller I would say that it is just bad luck. If the dryer had worked okay for 2 months, with seemingly no fault looming and then it suddenly broke down no one could have been expected to predict that. That is part of the gamble we take when buying anything second-hand. Although the same can be said when buying from a trader the sale of goods act enforces certain rights so that the trader, who is making a profit from the sale has to take some of the risk. They might argue that £60 is just not enough to pay for carrying out repairs to the dryer and delivering it and guaranteeing it. I would agree 100%. However I would say that £60 is a totally unviable price. Any trader selling appliances at such low prices needs to accept the risk of having to replace or repair them if they fail after a short time or re-evaluate the whole idea of selling them at such cheap prices.
1 reply i purchased a washer from a seller on facebook which stated it was in working order, he delivered it to me for a 10 pound charge ,my son plugged in and connected pipes and set it to do a small wash load to test it but it failed to work at all i contacted the seller the same day and he is refusing to give me my money back is there anything i can do
i purchased a washer from a seller on facebook which stated it was in working order, he delivered it to me for a 10 pound charge ,my son plugged in and connected pipes and set it to do a small wash load to test it but it failed to work at all i contacted the seller the same day and he is refusing to give me my money back is there anything i can do
Likely replying to Sheila Kalkan
Hello Sheila. If they are selling as a business they have to abide by consumer law as described in my article. if they are a genuine private seller you have few rights. I’ve just rewritten and rephrased all my article to make it clearer. Please re-read, it should be a lot better now. Remember it’s unlikely someone would sell and deliver a washing machine that did not work so i’s important to make sure the fault isn’t caused by any of the things in the second article I link to early in the article.
1 reply Hi iam a trader selling refurbished white goods mainly washing machines I get a fair few problems when customers connect then themselves usually not checking the new waste spout hasn't been cut off the end of the stopper inside is still in there .....its a common problem and customers need to be more aware .....I always go and dort it but feel that I have right to charge a fee for my time
Hi iam a trader selling refurbished white goods mainly washing machines I get a fair few problems when customers connect then themselves usually not checking the new waste spout hasn’t been cut off the end of the stopper inside is still in there …..its a common problem and customers need to be more aware …..I always go and dort it but feel that I have right to charge a fee for my time
Likely replying to Chris
Hello Chris. Yes, it’s very decent of you to not charge although as you say you are entitled to. I’m sure you make a judgement call that it’s best to keep the good customer relations going. I try to get people to read this article of examples of faults that users think are caused by a faulty washing machine but are in fact installation or user faults like the one you describe Is the washing machine actually faulty?. The issue you describe is linked to in the first point on the list.
I would consider warning people that you’d need to make a charge if it isn’t installed properly. However, unless you are supplying instruction manuals with installation instructions it’s hard to blame people totally if they get it wrong.
1 reply i bought a dishwasher for £50 on gumtree. He said it was in good working order and he would deliver. I got it plumbed in shortly after it arrived. It will not drain the water out after a wash tho. I text him a few hours later telling him the problem. I'm a mum to a 1 year old and this is a lot of money to me will I be able to get I back do you think.
i bought a dishwasher for £50 on gumtree. He said it was in good working order and he would deliver. I got it plumbed in shortly after it arrived. It will not drain the water out after a wash tho. I text him a few hours later telling him the problem. I’m a mum to a 1 year old and this is a lot of money to me will I be able to get I back do you think.
Likely replying to Lucie
Hello Lucie. It’s highly unlikely that anyone would sell a dishwasher and deliver it in person if it did not drain the water out, especially if they are a genuine seller and not trader posing as a member of the public (which is illegal). It is more likely that either something has happened in transit, or there is an issue with the plumbing. The most logical step is to make sure it is not anything to do with the plumbing by pulling the dishwasher out and placing the drain hose into a bucket and see if it pumps out or not.
If it is definitely not pumping the water out it could be possible that some obstruction or small piece of broken glass could be jamming the pump. This can happen if something moves during transit. If it pumped out perfectly okay for the original owner but now it doesn’t it’s not necessarily anybody’s fault but if it has developed a fault during transit then they didn’t sell you are working dishwasher so they ought to be obliged to refund the money.
1 reply We bought a second hand washing machine from gumtree. Paid £75 and it broke down after 2weeks. We have a guarentee of 6months but the seller refuses to fix and now wont answer txts. The seller is a trader but advertises as private on gumtree. What can I do now? He wont answer txts or calls. I know its second hand but I expect it to work for at least a few months and not weeks. I have txt asking for repair or refund but no reply. I go down to the warehouse and its always closed- probably open on appointment only
We bought a second hand washing machine from gumtree. Paid £75 and it broke down after 2weeks. We have a guarentee of 6months but the seller refuses to fix and now wont answer txts. The seller is a trader but advertises as private on gumtree. What can I do now? He wont answer txts or calls. I know its second hand but I expect it to work for at least a few months and not weeks. I have txt asking for repair or refund but no reply. I go down to the warehouse and its always closed- probably open on appointment only
Likely replying to Michelle Isaac
Hello Michelle. Your rights will depend on exactly what has gone wrong with the machine, which sadly may not be known until an engineer inspects it. For example if the problem is a blocked pump then even a brand-new washing machine wouldn’t be covered under a guarantee unless it was something blocking it that definitely did not belong to you and must have been inside the machine before you got it.
But if it is definitely faulty and they are not a private seller they are obliged to fix it. Re-read all my article carefully as I’ve just extensively modified it to help make the whole issue much clearer, plus I’ve added a section at the end asking, “What if seller is a trader posing as a private seller?”
0 replies Contact him once more and say if he doesn't respond you are going to Trading Standards. If he doesn't, that's all you can do - go to Trading Standards and see if they can help.
Contact him once more and say if he doesn’t respond you are going to Trading Standards. If he doesn’t, that’s all you can do – go to Trading Standards and see if they can help.
0 replies Hi, I purchased a second hand washing machine from somebody on social media. He had numerous machines for sale and gave me the option of 4/5 machines. He stated I had 3 months warranty with the washing machine. He delivered it himself. We didn't plug it in straight away as we hadn't actually moved in to the property. When we did, the cycle worked fine but the lock didn't release. I messaged Cas who said I just has to give the door a nudge, so he must of been aware of the problem to already have a solution when I provided very little info. As a petite woman, I didn't have the strength needed so had to wait 10 hours for my partner to finish his shift to 'nudge' the door. I haven't used the machine since out of fear of damaging it more buy nudging it. 'Cas' said he would happily pick the machine up and give us our money back, however he didn't turn up on the time we agreed and now he isn't answering calls or texts. Is there anything I can do?
Hi, I purchased a second hand washing machine from somebody on social media. He had numerous machines for sale and gave me the option of 4/5 machines. He stated I had 3 months warranty with the washing machine. He delivered it himself. We didn’t plug it in straight away as we hadn’t actually moved in to the property. When we did, the cycle worked fine but the lock didn’t release. I messaged Cas who said I just has to give the door a nudge, so he must of been aware of the problem to already have a solution when I provided very little info. As a petite woman, I didn’t have the strength needed so had to wait 10 hours for my partner to finish his shift to ‘nudge’ the door. I haven’t used the machine since out of fear of damaging it more buy nudging it.
‘Cas’ said he would happily pick the machine up and give us our money back, however he didn’t turn up on the time we agreed and now he isn’t answering calls or texts. Is there anything I can do?
0 replies Not sure what you mean Linda? I read your problem as you've sold a washing machine, nothing wrong with it, you don't think they have removed the transit packaging but can't get through to them because they don't speak good English? Your only option is to try to get through to them in Polish, refund the money or have them hassle further or hope they give up :) My article already explains their rights, which are that the washing machine should be as described, and functional, which you maintain it was.
Not sure what you mean Linda? I read your problem as you’ve sold a washing machine, nothing wrong with it, you don’t think they have removed the transit packaging but can’t get through to them because they don’t speak good English? Your only option is to try to get through to them in Polish, refund the money or have them hassle further or hope they give up :) My article already explains their rights, which are that the washing machine should be as described, and functional, which you maintain it was.
0 replies the comments were about the topic being discussed, faulty washing machines?
the comments were about the topic being discussed, faulty washing machines?
0 replies Yes it sounds like they haven't removed the transit packaging. Leaving it in would cause the suspension to be frozen and the washer would jump and move around on spin. It sounds like you've had a lot of hassle for the relative small amount. I would try an online translator and try to text them in Polish in as few words as possible.
Yes it sounds like they haven’t removed the transit packaging. Leaving it in would cause the suspension to be frozen and the washer would jump and move around on spin. It sounds like you’ve had a lot of hassle for the relative small amount. I would try an online translator and try to text them in Polish in as few words as possible.
0 replies We bought second hand washer dryer from trader but it didn't dry clothes and finally started leaking and ruined my kitchen flooring. Trader offered only to refund cost of washer we paid, but what about damage to my flooring as we recently had a kitchen decorated?
We bought second hand washer dryer from trader but it didn’t dry clothes and finally started leaking and ruined my kitchen flooring. Trader offered only to refund cost of washer we paid, but what about damage to my flooring as we recently had a kitchen decorated?
I bought a refurbished washer from a shop for £99.99 in August 2015 befor Xmas it broke down and was smoking I thought it was going to set on fire ,do I have any rights to get it replaced
Likely replying to Marlene
Hello Marlene. If it was refurbished it should last a fair bit longer than a few months. I don’t know how long it was guaranteed for but depending on what’s gone wrong you may be able to claim under the sale of goods act regardless of what guarantee they gave if it hasn’t lasted a reasonable time. Normally you would expect a free repair or replacement if they can’t repair it. Having said that, £99 is not a lot of money, but 3 or 4 months is not very good for a refurbished appliance.
Likely replying to Andy Trigg (Whitegoodshelp)
Hi Andy
I am having my kitchen fitted and therefore decided to have integrated appliances, I advertised my two year old washer (perfect working order) and sold it for £45.00, a bargain to someone I thought.
A couple tuned up, (the wife never got out the car to look at the washer) and my husband helped him carry the washer to their car, the transportation bolts had been put in before removing from kitchen.
My husband explained twice to the man who did not speak very good english that they had to make sure they removed the four transportation bolts before using the machine.
fast forward two days and I receive a text demanding their £45 back as the washer is broken, it washes ok but as soon as it goes on to the rinse and spin it jumps around the kitchen! I have asked many times in texts if they removed the bolts first but due to poor english I am getting nowhere.
I would never sell a faulty machine,in fact I used the machine on the Friday before they collected it on the Saturday! I honestly believe they forgot to remove the bolts, where do I stand on this?