If your washing machine is under guarantee and it breaks down because a coin got inside will you be charged? Most probably yes. In my experience as an engineer working on washing machines under a manufacturer’s guarantee a substantial percentage of calls are to faults not covered by the guarantee.
The most common by far is obstructions from objects (usually coins) left in pockets. They can block the pump, or these days even punch a hole in the main outer drum (very serious).
Under these circumstances, an engineer is expected to charge the customer. They may even get commission on all money collected as an incentive.
However, in practice, some customers can get away with coins in the pump and other “false” guarantee calls for the following reasons –
If the engineer doesn’t want the hassle and stress of a potential argument with an angry customer (even though the customer is in the wrong). So they might make something up to put on their paperwork which is covered
If there is a goodwill policy of not charging (for first incident only) if the repair isn’t too big. This is much more likely if you bought the washing machine from a local retailer who have also sent out the engineer.
The customer has an extended warranty policy, which does cover “accidental” damage and the fault (coins left in pockets) comes under this cover
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Claim on insurance if a coin has causes serious damage
Are you covered for accidental damage on your house contents insurance? Coins can write off many modern washing machines if they punch through the plastic outer tub. If you took out an extended repair warranty, then you may be covered for accidental damage (check the small print).
How to remove coin from washing machine
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