White Knight Tumble Dryer Fire Risk
Approximately 1,800 White Knight condenser dryers built in October 2010 are potentially affected. Both the model number and the serial number must fall within the affected ranges. The model and serial number sticker is on the inside of the dryer door. If in doubt, contact White Knight on their dedicated freephone number.
White Knight has issued a fire risk safety notice for certain condenser tumble dryers built in October 2010. A sub-standard electrical connector can cause overheating and a potential fire hazard. If your dryer matches the model and serial number criteria below, stop using it immediately, disconnect it from the mains, and contact White Knight to arrange a free replacement.
Step 1: Check the Model Number
The model and serial number are on a sticker inside the door of the dryer. The following five models are covered by this notice:
0312 767 15009 (767C)
0312 76A 15010 (77AW)
0312 76A 15330 (77AS)
0312 76A 31000 (CL76AWH)
If your dryer is not one of the five models listed, it is not affected by this notice. If it is one of the models listed, proceed to step 2.
Step 2: Check the Serial Number
Having one of the models above is not enough on its own – only machines with serial numbers within the specific affected ranges are covered by this notice. Affected serial numbers all begin with either 104 or 07. If your serial number does not begin with one of these prefixes, your dryer is not affected.
| Affected serial number ranges |
|---|
| 1041 107080 to 1041 107598 |
| 1042 117759 to 1042 118046 |
| 1042 118761 to 1042 119460 |
| 1042 122230 to 1042 122329 |
| 1043 132621 to 1043 133490 |
| 1044 136464 to 1044 136613 |
| 1044 142276 to 1044 142775 |
| 1044 145676 to 1044 145975 |
| Plus individual serial numbers: 070800, 070954, 070865, 072013, 070864, 070738 |
Your serial number must fall numerically between the two numbers shown. For example, if the range is 1041 107080 to 1041 107598, a serial number of 1041 107079 is not affected (one below the lower limit) and a serial number of 1051 107598 is not affected (starts with 1051, not 1041). Treat each serial number as a single number and compare it directly to the range. If you are unsure whether your serial number starting with 07 is in the affected list, call the freephone number below.
What to Do If Your Dryer Is Affected
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Stop using the dryer immediately and do not use it again until it has been replaced.
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Disconnect it from the mains socket. White Knight’s specific advice is to unplug the machine as a precaution – do not leave it plugged in even if it is not in use.
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Contact White Knight to arrange a free replacement. White Knight offered a complete dryer replacement at no charge for affected machines. Their dedicated freephone number for this notice was 0800 952 1102. This number may no longer be active – if it does not connect, contact White Knight through their main customer service channels.
White Knight’s dedicated safety notice website has been taken down, as is common practice once the initial publicity period ends. An archived version of the original page is available via the Wayback Machine archive. If you are only now discovering this notice – perhaps through buying the dryer second-hand – contact White Knight directly to confirm whether your machine qualifies for the free replacement programme.
If you know someone who has a White Knight condenser dryer that may be from this period, pass this information on. Safety notices are often discovered years after they were originally issued, particularly by second-hand buyers who have no way of knowing their appliance was subject to a recall.
All Tumble Dryer Safety Notices
Related Safety Notices
Tumble Dryer Fire Risk Safety NoticesA full list of tumble dryer brands and models subject to fire risk safety notices in the UK.
Beko Condenser Tumble Dryer Safety NoticeA separate fire risk notice affecting Beko 6kg and 7kg condenser tumble dryers from 2012.
How Dangerous Are Our Appliances?Fire, electrical, and flood risks from domestic white goods – what the data shows.
Tumble Dryer Fire Risk From Blocked FiltersWhy blocked lint filters are a fire hazard – not just a safety notice issue but an everyday maintenance concern.
Frequently Asked Questions
How do I know if my White Knight dryer is affected?
Both the model number and the serial number must match the affected lists. Check the sticker inside the dryer door. The model must be one of the five listed in this notice, and the serial number must fall within one of the affected ranges. All affected serial numbers begin with 104 or 07 – if yours does not, the dryer is not affected.
Can I keep using the dryer while I contact White Knight?
No. White Knight’s specific advice is to stop using the dryer and disconnect it from the mains immediately if it is in the affected batch. Do not use it until a replacement has been confirmed and arranged.
What if I bought my White Knight dryer second-hand and missed this notice?
Contact White Knight directly with your model and serial number. The recall programme offered a free replacement – whether this is still available for late claims is a question for White Knight. It is always worth asking. An archived version of the original safety notice page is available via the Wayback Machine link above.
33 Comments
Grouped into 23 comment threads.
2 replies Hi I purchased a white knight vented dryer in Feb 2016 yet last fri 15/9/2017 it almost went on fire as the dryer was scalding hot and the plug has melted. The engineer is coming out tomorrow 19/9/2017 with a view to see what's happened.....it is NOT being fixed as scared now, been told it can't be fixed anyway need a reliable NON fire risk dryer
1 reply My dryer's serial number is 1027956592, can you tell me if this dryer to your knowledge is safe. Many thanks for your help. Betty Williams
1 reply I have purchased a white knight dyer t in the last year from Argos C372WV is this dyer a risk!
1 reply Hi I have a Wight knight tumble dryer that I bought 3 years ago that is faulty. D&g are telling me it's ten years old. My model is 0312 432 15005 Serial number 1045160924 Can u determine the age through these serial numbers at all. Thanks Dean
Hi I have a Wight knight tumble dryer that I bought 3 years ago that is faulty. D&g are telling me it’s ten years old. My model is 0312 432 15005
Serial number 1045160924
Can u determine the age through these serial numbers at all.
Thanks
Dean
Likely replying to Dean torris
Hello Dean. You should be able to tell the exact month and year of any product from it seal number but unfortunately you usually need to know how to decode it. This information is rarely released. Unfortunately I don’t know how to work it out from a White Knight dryer. However, your serial number is 1045 and none of the affected serial numbers begin with 1045 so it should not be affected by this issue. If how old it is is critical for you then if you haven’t already done so just make absolutely sure you have got the serial number 100% correct and ask them to doublecheck.
1 reply Hi my condenser dryer model number is 0312 76A 15002/21 and the serial number is 0805992736. Is this affected? I have left a voice message on the number above but nobody has called me back Thanks
Hi my condenser dryer model number is 0312 76A 15002/21 and the serial number is 0805992736. Is this affected? I have left a voice message on the number above but nobody has called me back Thanks
Likely replying to Roo
Hello Roo. Only White Knight at that number can really help. I expect they’ve a lot of messages right now. However, with safety notices the model numbers affected (of which yours is clearly one) are only half the story. Manufacturers commonly use the same model numbers for a long time. During that time, which could span a few years, many changes might be made such as sourcing parts from a different place, or redesigning some parts. Therefore when a fault or safety issue is discovered it often only affects models manufactured at specific times. This is why they almost always issue serial number ranges too.
If it was just all of the models it would be far easier to just say if you have one of these models it is affected. But they don’t, they say if you have one of these models purchased before or after a specific date or with a serial number between a specific range.
In your case if you have the correct serial number (0805992736) then it isn’t listed on this safety notice as all the serial numbers start with 10 or 07. Hopefully someone will contact you soon. Do not leave dryers running completely unattended and always follow the manufacturer’s instructions on using them – particularly keeping filters clean.
1 reply i have white knight condenser tumble dryer Model 0312 96A, serial 1308064082 purchased 04/07/13 is my dryer a fire risk
1 reply My white knight tumble dryer serial number 1526 760581 .model number C767C .Is it a fire risk as I'm a senior citizen and worried . thank you
My white knight tumble dryer serial number 1526 760581 .model number C767C .Is it a fire risk as I’m a senior citizen and worried . thank you
Likely replying to Mary Noonan
Hello Mary, all appliances are potential fire risks so it’s best to never leave them running when no one is in the house or people are asleep. Other than there’s not much else we can do apart from looking after them, using as instructed in the manual and keeping all filters clean etc. Your model and serial numbers don’t appear to match this specific fire risk notice. The models affected were made in October 2010 so if yours is a fair bit older or newer it should be unaffected. Obviously I have to advise that if you want to make 100% sure you can contact the manufacturer using the information in my article above.
Related advice – Fire risks in appliances
1 reply My dryer nearly caused a fire last week luckily I caught it in time and no damage was done I have only had my dryer for no more than 3 years. I cannot see my serial number above? MOD - 0312 372 15190/23 Serial - 1147574573
My dryer nearly caused a fire last week luckily I caught it in time and no damage was done I have only had my dryer for no more than 3 years. I cannot see my serial number above?
MOD – 0312 372 15190/23
Serial – 1147574573
Likely replying to Donna
Hello Donna. It looks like your serial number falls outside the range listed by White Knight. They only go up to 1126 … but your serial number starts with 1147 ..
However, your model number is similar. I have known cases before when manufacturers have said an issue only affects certain models and serial numbers, but then later had to extend their range of affected appliances so you might want to contact them to see what they say just in case.
Having said that, all tumble dryers as well as other appliances can catch fire for various reasons and faults which may not be connected to this specific appliance safety notice so until a competent engineer looks at it you can’t know why it happened.
1 reply I have a tumble dryer which is listed above to be faulty what do I do? I have only just found this site as the plug melted into the socket and caused a fishy smell.
0 replies I have just reported to white knight a fire on my 10 year old dryer. It was plugged into the wall but not in use, late evening my tv and lamp went off, I went to my utility room as thought breaker had tripped, when I walked in the dryer was on fire! I have reported this to them and they will be collecting it to investigate. The model is CL 767 product number 031276715000/08. If you have one DONT LEAVE IT PLUGGED IN!! If it had happened during the day with nobody in I would have no house or even worse in the middle of the night I may not have been writing this now.
I have just reported to white knight a fire on my 10 year old dryer.
It was plugged into the wall but not in use, late evening my tv and lamp went off, I went to my utility room as thought breaker had tripped, when I walked in the dryer was on fire! I have reported this to them and they will be collecting it to investigate.
The model is CL 767 product number 031276715000/08.
If you have one DONT LEAVE IT PLUGGED IN!! If it had happened during the day with nobody in I would have no house or even worse in the middle of the night I may not have been writing this now.
Leave a comment
0 replies No more comments asking if your dryer is affected please. The way to find out is to just read the article. All information is there.
No more comments asking if your dryer is affected please. The way to find out is to just read the article. All information is there.
0 replies Serial numbers starting with 07 The serial numbers quoted beginning with 07 are admittedly a little confusing because unlike the others those numbers aren’t ranges, they are just serial numbers but that’s how the official safety notice reports them. It looks like they have just picked out 6 unique serial numbers which makes no sense. If you have one beginning with 07 and are in doubt phone UK Freephone 0800 952 1102. However, the affected dryers are supposed to have been made in 2010 so if you bought yours much later than that it shouldn’t be affected.
Serial numbers starting with 07
The serial numbers quoted beginning with 07 are admittedly a little confusing because unlike the others those numbers aren’t ranges, they are just serial numbers but that’s how the official safety notice reports them. It looks like they have just picked out 6 unique serial numbers which makes no sense. If you have one beginning with 07 and are in doubt phone UK Freephone 0800 952 1102. However, the affected dryers are supposed to have been made in 2010 so if you bought yours much later than that it shouldn’t be affected.
0 replies Beverly: It says in the article that all affected serial numbers start with either 104.. or 07.. and yours starts with 05..
Beverly: It says in the article that all affected serial numbers start with either 104.. or 07.. and yours starts with 05..
0 replies Can you tell me if my condenser dryer is ok Model no 767c S/n 0515444967 Thank you
Can you tell me if my condenser dryer is ok
Model no 767c
S/n 0515444967
Thank you
0 replies All of the information is in my article Mary. But it doesn't look like it as there are only a few serial numbers listed starting 07.
All of the information is in my article Mary. But it doesn’t look like it as there are only a few serial numbers listed starting 07.
0 replies I have a white knight tumble dryer a class serial number 0733726403 is this at any risk
I have a white knight tumble dryer a class serial number 0733726403 is this at any risk
0 replies I'm only aware of models and serial numbers listed in my article above. However, problems totally un-associated with this particular safety notice can still occur on any tumble dryer at any time for various reasons. It sounds like it needs an engineer to check it out.
I’m only aware of models and serial numbers listed in my article above. However, problems totally un-associated with this particular safety notice can still occur on any tumble dryer at any time for various reasons. It sounds like it needs an engineer to check it out.
0 replies My condenser drier Model 767 Ser No 0604 897198 was extremely hot after 2 minutes of switching on Do you know of any problem with that number?
My condenser drier Model 767 Ser No 0604 897198 was extremely hot after 2 minutes of switching on Do you know of any problem with that number?
0 replies I have a white night condenser dryer mod 031276 1500b ser no 1343249557 is it safe to use joanne
I have a white night condenser dryer mod 031276 1500b ser no 1343249557 is it safe to use joanne
0 replies Looks like it Marie, basically it's the same answer as the last one I gave. The model and serial number need to match up so you have to have one of the models listed and the serial number needs to begin 10 or 07 and yours is 11
Looks like it Marie, basically it’s the same answer as the last one I gave. The model and serial number need to match up so you have to have one of the models listed and the serial number needs to begin 10 or 07 and yours is 11
0 replies Hi my model number is listed but don't think serial is does this mean mine ok ?? Model 031276a 15002/21 serial 1145550285 .. Am I correct or do I need to ring up
Hi my model number is listed but don’t think serial is does this mean mine ok ?? Model 031276a 15002/21 serial 1145550285 .. Am I correct or do I need to ring up
0 replies Anyone concerned needs to read my article above. It gives explicit instructions on what to do, including White Knight's helpline telephone numbers and website.
Anyone concerned needs to read my article above. It gives explicit instructions on what to do, including White Knight’s helpline telephone numbers and website.
0 replies Hi my White knight tumble dryer serial number is 0919472288 model 031276A 15002/21 is this particular on at risk ,I think it may be .
Hi my White knight tumble dryer serial number is 0919472288 model 031276A 15002/21 is this particular on at risk ,I think it may be .
Hi I purchased a white knight vented dryer in Feb 2016 yet last fri 15/9/2017 it almost went on fire as the dryer was scalding hot and the plug has melted. The engineer is coming out tomorrow 19/9/2017 with a view to see what’s happened…..it is NOT being fixed as scared now, been told it can’t be fixed anyway need a reliable NON fire risk dryer
Likely replying to audrey worwood
Hello Audrey. White Knight are surprisingly reliable to say they are essentially a budget dryer. The best dryer is likely to be a Miele, but a lot more expensive. For up to date reviews about which dryers are the most relaiable, which are best buys and which ones to avoid try joining Which? They have a great offer on Why subscribe to Which?
Thank you for the reply, the engineer has been and checked the whole dryer but only the plug was at fault but also possibly our socket, he even checked my main fuse box as I am scared of house fire, the plug has been changed and using a different socket, we had the fire risk indesit before so bought white knight as a total change of company, thanks for the advice will look into to Miele range