Whitegoods Help article

Washing machine won’t fill with water

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Quick Answer

Always check the water supply before assuming a fault on the machine itself. A kinked fill hose, a tap that has jammed internally, or a blocked inlet filter will stop water reaching the machine and cannot be confirmed simply by checking whether the tap appears to be turned on. If the water supply is confirmed good, the most likely causes are a faulty inlet solenoid valve or a pressure system fault.

Wrong article?

If the machine fills but you think it is not taking in enough water, see our guide on is the washing machine taking in enough water? If the machine is filling but immediately draining, see our guide on washing machine fills and drains at the same time. If the machine is completely dead and won’t do anything at all, see our guide on washing machine won’t start.

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Never work on the machine while it is connected to electricity

Inlet valves carry a live supply even when not operating. Always unplug the machine before disconnecting wires or testing components. See our DIY repair safety guide.

Step 1: Check the Water Supply

The single most important check to carry out first is confirming that water is actually reaching the machine. A tap that appears to be on is not a reliable confirmation – certain types of tap can fail internally in ways that are invisible from the outside.

  1. Pull the machine out carefully and examine the fill hose for kinking. A kinked hose is one of the most common and easily overlooked causes, particularly after the machine has been moved or pulled out for cleaning. See our guide on how to pull a washing machine out safely.
  2. Turn off the tap(s) supplying the washing machine, then unscrew the fill hose from the inlet valve on the machine. Have a bowl or towel ready – there may be a short burst of water from the pressure in the hose.
  3. Hold the hose end over a bucket and switch the tap back on. A good supply should produce a strong flow immediately. If no water comes, or the flow is very weak, the fault is in the plumbing – not the machine.

If There Is No Water From the Hose: Tap Faults

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Blue and red lever taps

These taps are prone to the plastic lever cracking while the internal valve remains stationary. Turning the lever appears to open the tap, but the valve has not moved. Remove the lever and operate the valve stem directly with pliers to confirm whether it is working. The lever can then be replaced.

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Self-tapping clamp taps

These taps pierce the copper supply pipe when fitted, creating a small hole. This hole can clog over time – particularly on the hot supply. Unscrew the tap body to access and clear the hole. Turn off the main stopcock before doing this on the cold supply. The hot supply requires draining the cylinder first unless a local isolation valve is fitted – do not interfere with hot water plumbing without knowing how to isolate it safely.

Step 2: Check the Inlet Valve Filter

If water flows well from the hose, reattach it and check the inlet valve filter on the machine. There is a small mesh filter inside the inlet where the hose connects. It can be removed with flat-nosed pliers and rinsed clean.

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Handle the filter with care

Most modern inlet valve filters are made from very thin, brittle plastic. A hole or crack in the filter – even a small one – allows grit and debris into the valve, which can prevent it from closing fully and cause the machine to overflow. Use flat-nosed pliers, not narrow or pointed ones, and handle the filter gently. A severely blocked filter is rare, but is a quick check worth making.

Step 3: Test the Inlet Solenoid Valve

If the water supply is good and the filter is clear, the most likely remaining cause is a faulty inlet solenoid valve. The solenoid is an electromagnetic coil that opens the valve when energised by the control board. If the coil fails open circuit, the valve will not open regardless of what signal the PCB sends.

With the machine unplugged, take a photo of the wiring, then disconnect the wires from the solenoid. Test continuity across the solenoid terminals with a multimeter. Fill solenoids have a relatively high resistance – if testing across all valves fitted, all should give a similar reading. A solenoid that reads open circuit while others read normally has failed.

If all solenoids test open circuit

If all solenoids test as open circuit, the meter may not be set to the correct high-resistance range. Confirm by comparing to a known working machine or checking the expected resistance for your valve in the machine’s technical documentation. For more detail on how the water level control system works, see our guide on how washing machines control water levels.

Other Causes of Filling Problems

⚙️ Drum turns without any water (pressure system fault)
If the drum starts agitating without water being drawn in, the pressure system may be incorrectly detecting water already in the drum. This is a serious fault – if the heating element activates with no water, it can cause damage and is a potential fire risk. Switch the machine off immediately and see our guide on pressure system faults.
🔄 Only fills on one part of the cycle
Most machines have multiple solenoids – each opens at a different point in the cycle. If water enters on wash but not on rinses, or vice versa, one specific solenoid has likely failed. The fabric softener flush may use a separate solenoid again. Identifying which phase is missing narrows the suspect component.
📋 Error code displayed for a fill fault
Modern machines detect when water has not reached the expected level within a set time and produce a fill-related error code. The code confirms the machine has detected a fill fault – use the water supply and valve checks above to identify the underlying cause. See our water level guide for more context.
💧 Water runs in but level never rises
If water enters the machine audibly but the drum never fills, it is siphoning straight back out down the drain hose. See our guide on washing machine fills and drains simultaneously.

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If the drum is turning without water – stop the machine immediately

A pressure system fault that causes the machine to believe the drum is full when it is empty will also trigger the heating element. A heating element energised with no water can reach extreme temperatures very quickly. This is a fire risk. Turn the machine off at the mains and do not use it until the pressure system has been diagnosed and repaired. See our guide on pressure system faults.


Need a Qualified Engineer or Spare Part?

If the water supply checks out, the filter is clear, and the solenoid tests as good, a pressure system fault or PCB fault is likely – both need professional diagnosis.

Frequently Asked Questions

Why is my washing machine not filling with water?

The most common causes in order are: a kinked fill hose, a tap that has failed internally while appearing to be turned on, a blocked inlet valve filter, a failed inlet solenoid valve, or a pressure system fault. Always confirm the water supply is actually reaching the machine before testing any component on the machine itself.

How do I check if the tap is actually supplying water?

Turn off the tap, unscrew the fill hose from the inlet valve on the machine, hold the hose end over a bucket, and switch the tap back on. A good supply should produce a strong immediate flow. If nothing comes through, or the flow is very weak, the fault is in the tap or plumbing – not the machine.

Could the inlet valve filter be causing the problem?

Possibly, though a severely blocked filter is not common. It is a quick check worth making. Remove the small mesh filter from inside the inlet valve connection using flat-nosed pliers and rinse it clean. Handle it very gently – most modern filters are made from brittle plastic that cracks easily, and a cracked filter can allow debris into the valve and cause future problems.

The drum is turning without any water – what does that mean?

This indicates a pressure system fault. The pressure system is falsely detecting that the drum already contains water, so the machine does not open the inlet valve. This also means the heating element may be activated with no water present – which is a serious fire risk. Switch the machine off immediately at the mains and do not use it until a qualified engineer has diagnosed and repaired the pressure system.

The machine fills on wash but not on rinses – why?

Most washing machines have multiple inlet solenoids, each operating at a different point in the cycle. If one solenoid has failed, the fills it controls will not occur while others work normally. If water enters on the wash cycle but not on rinses, the rinse solenoid has likely failed. Comparing resistance readings across all solenoids with a multimeter will identify which one is open circuit.

Last reviewed: April 2026.

Discussion

54 Comments

Grouped into 41 comment threads.

john 2 replies Hi, I have an Indesit WIXL 143S which lights up when you switch it on and looks normal. Then when you select the programme and temp and press the programme start button the door clicks locked but nothing else. The water supply is fine. I think it is the solenoids at the water inlets but not sure. Can you advise please?

Hi, I have an Indesit WIXL 143S which lights up when you switch it on and looks normal. Then when you select the programme and temp and press the programme start button the door clicks locked but nothing else. The water supply is fine. I think it is the solenoids at the water inlets but not sure. Can you advise please?

Whitegoodshelp (Andy Trigg)

Likely replying to john

John, some Indesit washing machines can light the lights up, but the washer is completely dead if the heater or the motor goes open circuit (sometimes the motor problem is caused by worn carbon brushes).

mo 1 reply I recently bought a brand new modern washing machine. A plumber came round and installed it, but I noticed not enough water is filling, also no water spraying into detergent draw. Water is coming through the hose with pressure. The filter fine as new machine. ANy advice you can give me please

I recently bought a brand new modern washing machine. A plumber came round and installed it, but I noticed not enough water is filling, also no water spraying into detergent draw. Water is coming through the hose with pressure. The filter fine as new machine. ANy advice you can give me please

Andy Trigg

Likely replying to mo

Hi mo: I can only really reiterate what I say in my last paragraph which is if there’s a proper water supply through the hose and the valve filter isn’t blocked it may be a faulty water valve, faulty connection somewhere or even a pressure system fault. Check the last paragraph on this article for more details.

Rebecca 1 reply Hi, iv got a hotpoint aquarius washing machine, i bought it second hand a few months back and it was working perfectly fine. I tried using it monday and I noticed that no water is entering the drum. Its not a problem with the water pipes as far as I know as its being pumped straight out of the outlet pipe. Is there anything I can do to fix it?

Hi, iv got a hotpoint aquarius washing machine, i bought it second hand a few months back and it was working perfectly fine. I tried using it monday and I noticed that no water is entering the drum. Its not a problem with the water pipes as far as I know as its being pumped straight out of the outlet pipe. Is there anything I can do to fix it?

Whitegoodshelp (Andy Trigg) 1 reply It seems to be unable to tell whether water is in or not, which should be related to the pressure switch but I'd recommend getting an engineer to check it out.

It seems to be unable to tell whether water is in or not, which should be related to the pressure switch but I’d recommend getting an engineer to check it out.

patrick

Hmmn. think I might have to bite the bullet, flipping things only just out of warranty as well. Thanks for all your help.

Frank 1 reply My Kenmore 400 top loader will fill for 20 seconds then stop. Then if I push the knob in and pull it out again, it will go for another 20 seconds then stops. Everything else works except this 20-second filling process. Any thoughts? Thanks

My Kenmore 400 top loader will fill for 20 seconds then stop. Then if I push the knob in and pull it out again, it will go for another 20 seconds then stops. Everything else works except this 20-second filling process. Any thoughts? Thanks

Whitegoodshelp (Andy Trigg)

Likely replying to Frank

Frank, that sounds frustrating. I don’t do top loaders as we don’t like them much in the UK :) It could be a connection fault on or in the valve. I would say time it. If it always fills for the exact same time before stopping I’d say that’s pretty controlled and would suspect the main pcb or some fault on a sensor but I would not speculatively change any part, get an engineer. If it’s stopping filling roughly at the same time period, sort of roughly 20 second but varies it may be more to do with a faulty connection somewhere.

patrick 1 reply I have a hoover dynamic 8 that starts to fill with water then stops after about five seconds. the machine continues to go through the wash cycle with no water but will not spin, an eventualy comes up with the error E03 which is a draining fault. I have cleaned filter and put drain hose into the sink where it empties, also removed flow constrainer from water inlet. There is plenty of water going into machine. Any ideas?

I have a hoover dynamic 8 that starts to fill with water then stops after about five seconds. the machine continues to go through the wash cycle with no water but will not spin, an eventualy comes up with the error E03 which is a draining fault.
I have cleaned filter and put drain hose into the sink where it empties, also removed flow constrainer from water inlet. There is plenty of water going into machine.
Any ideas?

Heidi Fourie 1 reply Hi there. My washing machine fills with water but it drains while it fills now. What could be the problem. I thought I was loosing it as I put the washing u on and it just wouldn't fill up. Then I saw it was draining as the water ran in... Any advice would be great. Thanks

Hi there. My washing machine fills with water but it drains while it fills now. What could be the problem. I thought I was loosing it as I put the washing u on and it just wouldn’t fill up. Then I saw it was draining as the water ran in…
Any advice would be great.
Thanks

Julia 1 reply Hi - seems I have a common problem with the blue valve. It shut off the water successfully to disconnect the old machine but won't open again to feed the new machine that has been connected. The valve faces the back of the sink so I can't see very well how to remove the lever to try and free it using pliers. Is there instructions with pictures anywhere on how to open the valve without the lever? Thanks - great site btw, I would never have considered doing this, or even disconnecting the old machine without the advice I got on here.

Hi – seems I have a common problem with the blue valve. It shut off the water successfully to disconnect the old machine but won’t open again to feed the new machine that has been connected. The valve faces the back of the sink so I can’t see very well how to remove the lever to try and free it using pliers. Is there instructions with pictures anywhere on how to open the valve without the lever?
Thanks – great site btw, I would never have considered doing this, or even disconnecting the old machine without the advice I got on here.

Whitegoodshelp (Andy Trigg)

Likely replying to Julia

Thanks Julia. The blue (and red) plastic levers on these type of taps are very prone to cracking or breaking. If the lever is wrongly facing the back instead of facing front then unless there’s enough clearance between it and the wall or back of cupboard you won;t be able get to the small screw holding the plastic lever in place.

However, if the lever is no longer turning the valve it’s no good anyway so you could just break it off. It’s not a good idea to have a tap which you are unable to turn off though so if this is the case I’d have to recommend getting a plumber in to replace the tap properly.

The levers are just push fitted over the top of the valve and a small screw in the centre holds it in place. If there’s a little bit of room you can try one of those bent angled screw driver bits. Once off it’s just a question of using normal pliers (not narrow nosed) to grip the small metal bit and turn it.

kaylea hodkinson 1 reply I was wondering if you could help me please I recently moved into my flat and my bush A126Q washer isnt filling with water and also drum not spinning is there anything I can do, in need of it asap as a have a disabled sister that stays with me, not to expensive hopefuly many thanks

I was wondering if you could help me please I recently moved into my flat and my bush A126Q washer isnt filling with water and also drum not spinning is there anything I can do, in need of it asap as a have a disabled sister that stays with me, not to expensive hopefuly many thanks

Whitegoodshelp (Andy Trigg)

Likely replying to kaylea hodkinson

Kaylea, those are two separate symptoms which are unlikely to be related. If the washer isn’t filling with water then everything you can try is listed in this article. If it doesn’t help then I’d advise getting an engineer in. There’s a similar troubleshooting article for why the drum might not be turning here – Washing machine not spinning or drum not turning

John 1 reply Read the list of problems and fixes but can't find answer to this.... Every three months or so I get an E10 message. I switch off the inlet valve, and disconnect the inlet hose. I find a yellowish salt like 'gunge' on the filter, so I clean that with an old toothbrush. Then I run a bit of water thru the hose into a bucket to flush out the pipe. Reconnect, and off we go....for another three months! I accept that filter needs to be cleaned every so often, but surly three months is too regular! Possible reasons? Problem with water softener? Not sure where to start looking there. Or perhaps its that the 'copper pipe' end of the inlet hose may have a slightly damaged filter - I over tightened it, and it may be letting 'stuff' thru despite my efforts to fix it. But surely if it was 100% at that end the 'grunge' would build up behind it instead? Any ideas?

Read the list of problems and fixes but can’t find answer to this….
Every three months or so I get an E10 message. I switch off the inlet valve, and disconnect the inlet hose. I find a yellowish salt like ‘gunge’ on the filter, so I clean that with an old toothbrush. Then I run a bit of water thru the hose into a bucket to flush out the pipe. Reconnect, and off we go….for another three months!

I accept that filter needs to be cleaned every so often, but surly three months is too regular! Possible reasons? Problem with water softener? Not sure where to start looking there. Or perhaps its that the ‘copper pipe’ end of the inlet hose may have a slightly damaged filter – I over tightened it, and it may be letting ‘stuff’ thru despite my efforts to fix it. But surely if it was 100% at that end the ‘grunge’ would build up behind it instead?

Any ideas?

Whitegoodshelp (Andy Trigg)

Likely replying to John

Hi John, I can’t see how it can be anything to do with the washing machine, only the water supply or plumbing. A quick search on google found someone complaining their water turned yellow without water softener so I’d get that checked out. I have no knowledge of water softener systems.