Pacifica Group Ltd Acquires Repaircare

The deal at a glance

What has been announced?

Pacifica, a domestic appliance repair and extended warranty business headquartered in Houghton-le-Spring, County Durham, announced on 28 April 2026 that it has acquired the Repaircare business from Screwfix Spares. The transaction transfers all Repaircare client contracts and operational activities to Pacifica, including repair partnerships with UK retailers and manufacturers that collectively account for approximately 80,000 appliance repair jobs per year.

More than 35 back-office and operational staff transfer to Pacifica under TUPE arrangements. Around 120 subcontracted engineers currently supporting Repaircare’s nationwide operations also transition to Pacifica’s network. The Repaircare brand will be integrated into Pacifica’s Appliance Services division rather than continuing as a standalone operation.

The transaction value was not disclosed publicly. Rob Johnson, Managing Director of Pacifica Appliance Services, described the acquisition as “a significant step forward in the continued growth of Pacifica Appliance Services.” Dan Monaghan, CEO of Screwfix Spares, stated that the move “allows Screwfix Spares to remain focused on its core business, supplying spare parts and accessories that keep products in use for longer.”

Who are Pacifica Group?

Pacifica Group provides domestic appliance repairs and extended warranties, operating from Houghton-le-Spring, County Durham. The company was co-founded in 2003 by Kevin Brown, Scott Pallister, and Paul Feek. It carries out repairs through a combination of directly employed staff and subcontracted engineering companies. For our wider coverage of the company see our Pacifica Group company profile.

For the year ending 31 March 2025, Pacifica Group recorded turnover of £42.8 million, up from £36.1 million the previous year. The company states it undertakes in excess of 360,000 repairs annually. In December 2020, it acquired DAC (Domestic Appliance Company), a field service engineer provider. In February 2026, it achieved EcoVadis Platinum status for sustainability performance.

Pacifica operates primarily in the out-of-warranty and extended warranty repair market, handling managed repair contracts on behalf of retailers and manufacturers. For consumers considering whether an extended warranty represents value, see our analysis of whether to buy a washing machine extended warranty.

Who are Repaircare, and how did it end up at Screwfix?

The Repaircare brand has a longer history than the recent ownership changes might suggest, rooted in a Birmingham business founded in 1969.

That year, Michael Depper, a local appliance engineer, started a business supplying spare parts to repair shops as a way of supplementing his repair income. Over more than five decades it grew into Connect Distribution Services, one of the UK’s larger appliance spare parts and services businesses, employing approximately 600 people at its Birmingham headquarters and trading under brands including eSpares, BuySpares, Connect Distribution, and Repaircare.

The Repaircare brand specifically covered managed repair services – acting as an intermediary between manufacturers and retailers on one side and a network of subcontracted engineers on the other, coordinating repair jobs on behalf of clients rather than carrying out repairs through directly employed engineers.

In early 2023, Connect Distribution Services entered administration. In March 2023, Screwfix, a subsidiary of Kingfisher plc, acquired the business out of administration in a transaction reportedly worth approximately £3 million, saving around 400 Birmingham jobs. The business was rebranded as Screwfix Spares, with Repaircare continuing as a managed repair brand within the new structure.

Screwfix Spares’ core activity is spare parts supply, with a catalogue of over 1.9 million parts and accessories. Managing a network of subcontracted repair engineers for retailer and manufacturer clients was a different operational model, and the disposal of Repaircare to a business focused on managed repair services reflects that distinction. The April 2026 sale to Pacifica brings the Repaircare operation under ownership with an established repair management infrastructure.

What does the combined operation look like?

Adding Repaircare’s approximately 80,000 annual repair jobs to Pacifica’s existing stated figure of 360,000 brings the combined operation to an estimated 440,000 appliance repairs per year. Pacifica will also absorb the 120 subcontracted engineers previously operating within the Repaircare network alongside its existing base of engineering company partnerships.

The B2B dimension of the deal is commercially significant. Repaircare’s client contracts with retailers and manufacturers transfer to Pacifica, meaning those organisations will now receive their repair service through Pacifica’s operational infrastructure going forward. Pacifica has noted its technology investment in appointment scheduling and customer communication as part of the integration rationale.

What does this mean for UK consumers?

For consumers who have previously booked repairs through the Repaircare service, the official position from both parties is continuity. Client contracts transfer to Pacifica, and the subcontracted engineers who were carrying out Repaircare jobs will transition to Pacifica’s network. In practical terms, the engineer attending your home is likely to be the same person, operating under different administrative arrangements.

Whether the integration delivers an improved experience in practice will depend on how smoothly the operational transition is managed. For consumers with outstanding bookings or active warranty arrangements previously held with Repaircare, it is worth confirming the current position directly with Pacifica if any uncertainty arises. If you find yourself in difficulty after the transition – missed appointments, long waits, or repeat callouts – our pieces on what to do if an engineer didn’t come and long engineer waits set out what you can reasonably ask for and what your statutory position is.

In-warranty repairs

If your appliance is within its manufacturer’s guarantee period, contact the manufacturer directly. In-warranty repairs are carried out at no charge through the manufacturer’s authorised service network. Pacifica and Repaircare operate primarily in the out-of-warranty and extended warranty market. For your statutory consumer rights, see our guides to the Consumer Rights Act and faulty appliances and consumer rights and appliances.

Consumers looking for independent repair options are not limited to managed repair networks. The UK out-of-warranty appliance repair market includes a range of national and independent operators. Our national service providers guide covers the major organisations operating across the UK, and our piece on independent engineer versus manufacturer service sets out the practical case for going independent. You can also book a repair directly through Whitegoods Help.

What does this mean for UK appliance repair engineers?

The 120 subcontracted engineers previously within the Repaircare network will transition to Pacifica’s arrangements. For those engineers, the practical change is one of principal contact, booking systems, and commercial terms rather than the nature of the work itself.

For independent engineers not currently associated with either business, the acquisition is a further example of consolidation in the UK managed repair market, where repair work contracted through retailers and manufacturers is increasingly handled by larger intermediary organisations rather than placed directly with independent engineers. For broader context on running an independent repair business in this environment, see our pieces on becoming a self-employed appliance repair engineer and electric vans for appliance repair engineers.

Engineers who want to access managed repair work through an established network without the overhead of direct marketing and customer acquisition have a number of options in the UK market. The NAC network specifically recruits both self-employed and employed engineers, including those at trainee level, offering a structured source of qualified repair jobs with straightforward commercial arrangements. Engineers interested in this route can find details at nacrepair.co.uk/join-us.

For engineers looking to develop or extend their technical capabilities, the NAC National Training Centre offers City and Guilds Assured training covering all major appliance categories at appliance-repair-training.co.uk, with online options at appliance-repair-training.co.uk/courses.

The broader context – consolidation in UK appliance repair

The Pacifica-Repaircare deal is one of several consolidation moves in the UK domestic appliance repair and warranty sector in recent years. The managed repair market, in which national organisations handle repair contracts on behalf of retailers and manufacturers, has seen a gradual reduction in the number of independent operators as scale and technology investment become increasingly relevant to winning and retaining B2B contracts.

This pattern is not unique to appliance repair. Across the service sector, managed service intermediaries with significant technology and operational infrastructure have been growing at the expense of smaller regional operators. Whether this produces better outcomes for consumers and engineers depends significantly on how the consolidating organisations use their scale.

For consumers, the concentration of managed repair capacity in fewer organisations carries both benefits and risks. Consistency and geographic coverage can improve, but the range of provider choice can narrow. For independent engineers, the managed repair route becomes increasingly channelled through a smaller number of gatekeepers, making direct routes to customers through their own reputation and local marketing a strategically important counterbalance.

The UK appliance repair market is large enough to support a range of commercial models, and the presence of well-established alternatives to the largest managed repair operators, including the NAC network and a significant population of skilled independent engineers, remains an important feature of the market structure. The expansion of Right to Repair regulation in the UK is gradually reshaping the economics of repair year by year and influences both ends of the market.

Key facts summary

Frequently asked questions about the Pacifica acquisition of Repaircare