You can overload or underload a washing machine. Each will cause different problems which are discussed in this article.
Overfilling – or overloading the drum
If you overload a washing machine it can cause physical problems, but it will also affect the efficiency of the wash. An overfilled washing machine results in the laundry moving round in one large mass. The clothes will not agitate against each other and the washing machine detergent won't be able to circulate or dissolve properly. The washing will not be washed properly. With some liquid detergents there can also be potential serious consequences – Baby badly burned by washing machine detergent.
Overfilling the drum could potentially even cause the door glass to shatter according to manufacturers although as far as I know none of them warn about this directly to customers. There have been over 90 cases reported to Whitegoodshelp over the last several years – Washing machine exploding door glass danger so make sure you don’t ram the drum full.
However, you do need to fill the drum in order to get the most economical use from your machine and to prevent under-loading, which is also bad . Under-loading the machine causes problems by making the weight of clothes more likely to accumulate on one side of the drum. This can make the load out of balance and cause violent banging on spin. (see below)
How much laundry should I put in the drum when loading a washing machine?
Try to fill the drum for economy, but pat the clothes down lightly and make sure you can feel a good gap between the top of the clothes and the top of the drum. Bear in mind that the drum may look really full, but once water comes in and the drum turns, many items will shrink in bulk. I would try to fill the drum around % full so that there is plenty of room for the laundry to move around. The laundry needs space to fall into when the drum revolves. Check your instruction manual to see if there are good instructions for your machine.
Under loading the washing machine
Under loading the washing machine can also cause problems. In the old days it often resulted in violent out of balanced loads causing damage to the washing machine. These days under-loading is more likely to result in the washer simply refusing to spin so you end up with a finished cycle but wet laundry..
You can support this free resource by using my affiliates. They provide quality, related services and goods.
Peter Tyson Appliances give high quality service coupled with special offers and competitive prices on carefully chosen white goods.
Forbes rent appliances and specialise in renting Bosch appliances so they know them inside out. They also rent other brands and many other products – more details
If you have experienced some loads reaching the end of the cycle and not going into fast spin, then one possible explanation could be if you have under loaded it or are trying to wash and spin just one or two items.
The best way to avoid unbalanced loads in a washing machine
If you try to wash a bulky item that is heavy and absorbent the washing machine is unlikely to be able to balance the drum. Or if you put just a few large towels or a heavy item in amongst some very light fabrics. The heavy items can bunch to one side of the drum and the lighter ones won't be able to counter-balance their weight effectively. There should be enough items to fit all around the drum. If there’s only enough to fill most of the drum, but a section is empty, then it can get out of balance on spin. If the items are all light that may not cause a problem. However, if some items are heavy they may cause violent banging on spin. Or the washing machine’s out of balance detection system may just refuse to allow a spin.
John Lewis
Minimum 2 Year Guarantee on Appliances
Make sure you fill the drum well. Counter to expectations, the worst violent spins are caused by under-loading – not overloading. Heavy bath mats are notoriously difficult to balance and should ideally be washed with other items. If they gather on one side of the drum it will upset the balance of the load. However, some people (understandably) don't want to mix the bath mats in with normal washing.
If this is the case and you do get problems with the bath mats getting out of balance I suggest you use old towels or sheets to even the load up. With most modern machines though a heavy bath mat is more likely to just not get spun rather than be allowed to spin out of control and wreck the machine.
Sometimes you can get an unbalanced load by sheer chance, with loads you have successfully washed many times before. The occasional bad load is inevitable but constant bad loads and violent banging on spin should be looked into.
People can seriously overload washing machines
I once went to a customer who had rammed a sleeping bag into her washing machine. She then found it didn’t work and she couldn’t open the door to retrieve it. I couldn’t believe how jammed full it was and I had to break off the door lock to get the door open. I even had a struggle pulling the sleeping bag out which was well rammed in place.
When I asked her how she had even managed to get the door closed she admitted she’d used her backside and full weight to force the door shut! That’s a very extreme case of overloading but many people do put too much washing in, which can cause various problems, not least poor wash results. Check out the related links below for more information.
Related links:
- Laundry comes out of washing machine badly creased? (includes maximum weight loadings for types of laundry)
- Compare how a duvet fits into a 5kg drum to how it fits into a 7kg or 8Kg drum
Bryan says
thanks for the advice I’m trin to explain to my mom if u overload a washer it doesn’t wrk properly an I can’t get it through to her she says I been washen cloths longer than u I said yes but not properly she don’t get it lol
Whitegoodshelp (Andy Trigg) says
:) tell her new ones are rubbish and can’t cope with overloading like the old ones.
jenkins says
Please what is the best surface to insall the authomatic haier thermocool washing machine on? Please reply asap..
Very insightful article… Thanks alot
Whitegoodshelp (Andy Trigg) says
Thanks. I don’t know the machine but generally a level concrete floor is best. However, in all my 30 years repairing I never saw any washing machine that had a fault caused by being placed on the wrong surface. Very heavy machines don’t like springy floors though. Corners are good places as they are more stable and less springy there. If there are any specific, important considerations to the type of floor a washer should be installed on it will be in the instruction book.
Seven says
Hi Andy
There is a difference in your recommendation for optimal loading and what Ken over at UKWG recommends. He clearly says….
“you should leave an approximate 10cm gap between the top of the laundry to the top of the door opening for the drum, or a handwidth as a rough guide to ensure that your clothes actually get washed and not just wet and refreshed.”
you say…
“Leave a gap of approximately 3 or 4 inches between the top of the laundry and the top of the drum (roughly a hand’s width).”
The difference is significant…Ken says a hands width from the top of the door opening, whereas you say from top of the drum to the top of the laundry. Ken’s recommendation results in 40% of dead space whereas yours leaves 20%.
It’s true that the clothes shrink when wet, but the washing action would be better if there was more space for the clothes to move around.
Please clarify.
Whitegoodshelp (Andy Trigg) says
Hi Seven, I read it in an instruction manual from a manufacturer although I can’t recall which one. There needs to be enough space for laundry to fall into when the drum turns. If you did it as I described (without patting down the laundry), when the water goes in this gap will likely double as they shrink down. Depending on fabric it may more than double leaving 10 or more inches of space easily. Once water goes in and the drum starts turning the laundry can shrink to take up half the area.
The important thing is to use judgement as different fabrics shrink differently. The goal is to fill the drum as much as possible (for economy and more even loads) whilst not overfilling it.
Seven says
Your recommendation of a hands width from the top of the drum certainly works for economy because it allows for more clothes to be used in the wash. I’m currently trying to size a machine for a 2 person household doing around 5 kg (dry weight) weekly per person or around 4 washes per week for both of us. Which size drum to go for ? 6kg or 7kg.
6kg volume around 42 litres. 7kg around 56 litres. I went out and measured the drums in the shop for various makes and find those to be the general drum volumes. From the top of the door opening to the top of the drum is around a hands width of 10cm. Your method means one can fill the drum to the top of the door opening and still have adequate clearance.
The difficulty with filling but not overloading is how heavy the clothes become when wet. Thicker cottons become very heavy. This leads to the thought whether more stress will be placed on bearings, leading to earlier failure. A side issue of sealed outer tubs complicates matters as i understand a bearing replacement is difficult if not impossible to perform on a sealed tub as opposed to ones that can be split. Looking around the spares websites i find the 6kg models don’t have tub components listed or just a full tub nor bearings whereas the 7kg models have front & rear tubs listed. Meaning a bearing replacement is easier therefore more desirable long term than one that requires a write-off because repair charges are higher.
The problem with a bigger drum and less clothes is under loading, this means problematic spins or a machine that will spin slower to save itself from out of balance errors as you mention in another article. A 6kg washer is less likely to be under filled than a 7kg. Which means i get a sealed drum and a writeoff in 5 years instead of a repair and more use long term.
Difficult position to be in :(
Philip says
Good advice, it’s nice to find “tips” for basic everyday tasks that people are supposed to be born with the knowledge of. And it often turns out that people are doing it wrong, because they can’t be bothered to check. Try advising older folk who’ve done things one way their whole lives but are used to equipment made from 3 tonnes of cast iron. I’m in the same situation as Bryan, who commented above… trying to convince my old dear how to correctly load the drum (her machine sounds like a demolition hammer when it spins) but she won’t have it: she’d rather blame the “stupid modern machines” whenever things go wrong! (Although she might have a point about that!)
RC says
Thanks so much for this info. A new washing machine I have “inherited” is driving me nuts! (ie- Balance issues not spinning). It seems I am destined to have wet washing- is this really the 21st century?! However, thanks to your advice I’ll persevere..