Whitegoods Help article

Laundry comes out of washing machine creased

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Quick Answer

Badly creased laundry after washing is almost always caused by one of four things: overloading the drum, spinning at too high a speed for the fabric type, leaving laundry sitting in the drum after the cycle ends, or – less commonly – rinsing in hot water because the fill hoses are connected the wrong way round. Work through each cause systematically.

Cause 1: Overloading the Drum

Drum capacity ratings apply to cotton loads only. For other fabric types, the maximum recommended load is significantly lower. An overloaded drum cannot allow laundry to move freely during the wash, resulting in compressed fabric that emerges heavily creased.

Fabric type Maximum load (6kg drum)
Cottons 6 kg
Minimum iron / easy care 3 kg
Delicates 2 kg
Woollens 2 kg
Silks 1 kg

These figures are illustrative – check the instruction manual for the specific machine being used, as maximum loads vary between models. Silks and delicates are lightweight fabrics, so the weight limit still allows a reasonable number of items – but it is lower than many users expect. See our guide on how to load a washing machine correctly.

Cause 2: Spinning at Too High a Speed

Many wash programmes automatically select an appropriate spin speed. If the spin speed is set manually, or if laundry is spun on the wrong programme, spinning fabric types above their recommended maximum speed causes significant creasing.

Fabric type Typical maximum spin speed
Cottons 1400 rpm
Minimum iron / easy care 1200 rpm
Woollens 1200 rpm
Denim 900 rpm
Delicates / shirts 600 rpm
Silks 400 rpm

Confirm the correct spin speed for the fabric type in the machine’s instruction manual – these figures are typical but vary between models. See our guide on washing machine spin speeds for more detail.

Cause 3: Leaving Laundry in the Drum

Laundry left sitting in the drum after a cycle ends – particularly after a high spin – sets into the creased position it ends up in after spinning. The longer it sits, the harder the creases become to remove.

Remove laundry from the drum as soon as the cycle ends, especially for items prone to creasing. Many washing machines include an anti-crease function that continues to turn the drum gently after the spin cycle until the door is opened – this helps but does not fully substitute for prompt removal. Delicates programmes on many machines also include an anti-crease soak phase that holds items in water rather than spinning, until the user is ready to complete the cycle.

Cause 4: Washing at Too High a Temperature

Washing at a temperature higher than the care label recommends – particularly for synthetic, delicate, and minimum-iron fabrics – can cause significant creasing as the fibres are stressed beyond their tolerance. Always check the care label before selecting a wash temperature. If the fabric can only tolerate 30 or 40 degrees, washing at 60 degrees will crease it regardless of programme or spin speed.

Cause 5: Rinsing in Hot Water

A less common but severe cause of creasing is the fill hoses being connected the wrong way round, resulting in the machine rinsing in hot rather than cold water. Hot water rinsing causes significant creasing across all fabric types, and will also be expensive in terms of hot water wastage.

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    Check during a rinse cycle. Open the soap drawer slightly while water is flowing in during rinsing. Rinse water should be cold – the same temperature as the cold tap. If it is warm or hot, the supply is connected incorrectly.
  • ✅
    Allow for pipework delay. Hot water sitting in cooled pipework will initially feel cold. Allow 20 to 30 seconds for the water temperature to stabilise before checking.
  • ✅
    Check the hose connections at both ends. Misconnection can occur at the machine, at the tap, or in the plumbing behind the tap. Red taps or levers indicate hot; blue indicate cold – but these colour markings can be incorrectly fitted. Trace the hose and confirm which pipe it is actually connected to.

See our guide on laundry coming out of the machine warm or hot for full diagnosis of this issue.


Frequently Asked Questions

Why do my clothes come out of the washing machine badly creased?

The most common causes are overloading the drum (which prevents clothes moving freely), spinning at too high a speed for the fabric type, or leaving laundry sitting in the drum after the cycle ends. Less commonly, washing at too high a temperature or rinsing in hot water (caused by incorrectly connected hoses) can cause severe creasing across all fabric types.

Does spin speed affect creasing?

Yes significantly. Different fabric types have maximum recommended spin speeds. Spinning delicates, silks, or shirts above their recommended maximum causes the fabric to crease heavily as fibres are compressed under centrifugal force at a speed they cannot tolerate. Always check the instruction manual or care label for the correct spin speed for the fabric being washed.

Can I reduce creasing without ironing?

Taking laundry out of the drum immediately after the cycle ends significantly reduces the severity of post-wash creasing. Using the correct programme and spin speed for the fabric type prevents most programme-caused creasing. For stubborn creasing, hanging items to dry under their own weight (rather than tumble drying) can help certain fabric types relax after washing.

Last reviewed: April 2026. Maximum load and spin speed figures are illustrative based on a typical 6kg 1400rpm machine. Always refer to the specific machine’s instruction manual for correct values.

Discussion

71 Comments

Grouped into 50 comment threads.

Pamela Ladyman 1 reply I've had a John Lewis Inverter 9kg JLWM1607 washing machine for the past few years. It was highly recommended by Which? and it's the worst machine I have ever used. I've used many different machines over the years both at home and abroad and without exception this is the worst ever. The element of creasing is horrendous even on a cold wash. The only way I can overcome the problem. although clothes suffer some creasing, is to use a very slow spin so that sometimes the clothes are actually dripping wet. I complained to John Lewis soon after the machine was delivered and I had several visits from engineers, who were horrified to see the state of my clothes and agreed there was a problem. I actually had to throw some garments away because the creases were so bad they just would iron out. The degree of heat and steam I was having to apply wasn't doing the fabric any favours and still it didn't achieve anything. A long battle with John Lewis achieved absolutely nothing they just weren't interested. I even complained to Which because I believe that the creasing factor should be part of their assessment. The person I spoke to agreed that it wasn't something they looked at but thought that maybe they should in the future. I've persisted and struggled along with it because it's expensive to replace but I'm now throughly fed up and looking to buy a new one. I've looked briefly at Which and Good Housekeeping but I can't see any reference to creasing in their performance reviews. I can't risk making the same mistake again and would appreciate your opinion.

I’ve had a John Lewis Inverter 9kg JLWM1607 washing machine for the past few years. It was highly recommended by Which? and it’s the worst machine I have ever used.

I’ve used many different machines over the years both at home and abroad and without exception this is the worst ever.

The element of creasing is horrendous even on a cold wash. The only way I can overcome the problem. although clothes suffer some creasing, is to use a very slow spin so that sometimes the clothes are actually dripping wet.

I complained to John Lewis soon after the machine was delivered and I had several visits from engineers, who were horrified to see the state of my clothes and agreed there was a problem. I actually had to throw some garments away because the creases were so bad they just would iron out. The degree of heat and steam I was having to apply wasn’t doing the fabric any favours and still it didn’t achieve anything. A long battle with John Lewis achieved absolutely nothing they just weren’t interested.
I even complained to Which because I believe that the creasing factor should be part of their assessment. The person I spoke to agreed that it wasn’t something they looked at but thought that maybe they should in the future.

I’ve persisted and struggled along with it because it’s expensive to replace but I’m now throughly fed up and looking to buy a new one. I’ve looked briefly at Which and Good Housekeeping but I can’t see any reference to creasing in their performance reviews.

I can’t risk making the same mistake again and would appreciate your opinion.

Andy Trigg (Whitegoodshelp)

Hi Pamela. Have you gone through all of the possible causes of excessive creasing in my article to make sure it isn’t something that can be fixed? Especially rinsing in hot water due to misconnection of the plumbing. Also, do you have crease guard activated if you don’t remove the finished laundry pretty soon after they have spun because leaving them in the drum causes creasing too.

It is hard to imagine a cause of a specific washing machine creasing laundry that doesn’t have one of the issues mentioned in my article.

Beth 0 replies Your reply was so helpful thank you so much. In spite of only one inlet pipe and hose the water is indeed coming in hot . Don't know when or how it happened but have had work done within last year and must have happened then. Why didn't I think of feeling the water as it came in through the dispenser drawer.!! I fear it may be an expensive job to rectify. Thank you again.

Your reply was so helpful thank you so much. In spite of only one inlet pipe and hose the water is indeed coming in hot . Don’t know when or how it happened but have had work done within last year
and must have happened then. Why didn’t I think of feeling the water as it came in through the dispenser drawer.!! I fear it may be an expensive job to rectify. Thank you again.

Beth 0 replies Ah that is so helpful. Will try checking in the drawer. I did type a longer reply but moderator said it was a repetition of my previous one! And would mot send it Definitely only one inlet pipe from wall or on machine. Almost too scared to give it a try.!!! Perhaps water going via boiler. Will let you know. Thank you

Ah that is so helpful. Will try checking in the drawer. I did type a longer reply but moderator said it was a repetition of my previous one! And would mot send it Definitely only one inlet pipe from wall or on machine. Almost too scared to give it a try.!!! Perhaps water going via boiler. Will let you know. Thank you

Beth 0 replies That is really helpful. Thank you. Will try feeling in the dispenser drawer as water goes in. There is definitely only one hose inlet tap. Will let you know how we get on

That is really helpful. Thank you. Will try feeling in the dispenser drawer as water goes in. There is definitely only one hose inlet tap. Will let you know how we get on

Beth 1 reply New machine washing now comes out hot even though I only have a cold inlet hose/pipe. How is this possible. I got it replaced engineer said it must be a faulty thermostat! Did not actually check it just believed me and confirmed only a cold water inlet. New machine same problem. Didn't happen with old machine

New machine washing now comes out hot even though I only have a cold inlet hose/pipe. How is this possible. I got it replaced engineer said it must be a faulty thermostat! Did not actually check it just believed me and confirmed only a cold water inlet. New machine same problem. Didn’t happen with old machine

Andy Trigg (Whitegoodshelp)

Hi Beth. I honestly don’t know how it would be possible for laundry to come out of a washing machine hot unless it’s being rinsed in hot water, or it has aborted the cycle before reaching the cold rinses and the hot water is from the wash section.

When you say you only have a cold inlet hose pipe, are you 100% sure that this pipe is only providing cold water? Things like the colour of the tap or fill hose (ie. Red for hot – blue for cold) can’t be relied upon. People can connect the hose to the wrong tap, or fit a tap with a blue handle on the hot tap by mistake. The best way to be 100% sure is to carefully open the soap dispenser drawer whilst the washing machine is filling up on one of the rinses to ensure that the water is stone-cold.

Having said that, if this problem has only occurred after the new washing machine, then it would imply that there was nothing wrong with your plumbing. Could the new washing machine have been connected up differently somehow to your previous one? Read my article on the subject here – Should washing come out hot or cold?

The reason I focus on this is that it seems highly unlikely that 2 brand-new washing machines would do the same thing. It seems more likely that it is a plumbing issue. A faulty washing machine can’t be totally ruled out, although I struggle to think what the issue could be.

This is because it should be impossible for a washing machine to heat up the water on the final rinse. And even if it did, it would take half an hour to 45 minutes to get the water “hot”. Don’t forget, there is twice as much water in the drum on rinses as there is on the wash cycle.

So if your washing machine was heating up the rinse water, the wash cycle should take absolutely ages. If your washing machine is going through the wash cycle at roughly the amount of time stated in the instruction book, and laundry is coming out clean (not soapy) then it would indicate the washing machine is working okay and the only source of heat for the laundry is if the rinse water was hot.

But again, having said all of that, it should be extremely simple to check. Just watch the washing machine when it is on its rinsing cycles. It should fill up with cold water, then rinse the laundry for several minutes before emptying it out. It should do this 3 or 4 times. Each time it fills up on the rinses, just pull the dispenser drawer out and see if the water is hot or cold. If it is cold, then the washing inside the drum should not be able to become hot unless the heating element is somehow energised. But each rinse shouldn’t last anywhere near long enough to allow the heating element to warm rinse water up.

Joan mckinstry 1 reply My daughter had a whirlpool washing machine and most clothes never needed ironing, she got a hoover washing machine when the whirlpool broke and all clothes come out very wrinkled. We can't understand why

My daughter had a whirlpool washing machine and most clothes never needed ironing, she got a hoover washing machine when the whirlpool broke and all clothes come out very wrinkled. We can’t understand why

Andy Trigg (Whitegoodshelp)

Hi Joan. Every possible cause of excessive creasing is listed in this article. If you read carefully though it all and discount things one by one you should find the reason, even if the reason is the washing machine is rubbish.

Nicola tapp 0 replies Never used to crease now it's starting to crease my fleases and cottons and towels and they are stiff and not washing properly

Never used to crease now it’s starting to crease my fleases and cottons and towels and they are stiff and not washing properly

Sheila 0 replies Can you please give me recommendations for washing machines which are least likely to crease the laundry Thank you

Can you please give me recommendations for washing machines which are least likely to crease the laundry
Thank you

Emma Hoggins 1 reply Hello, I think our Bosch washing machine may be connected wrongly. We replaced an indecit machine two years ago because the clothes were always creased. We have the same problem with the new machine. We have a combo boiler and I *think* this fires up when it’s on. The clothes are usually warm when I take them out but I haven’t really thought about it until I used the machine at my parents over Christmas. How would we check if this is the case?

Hello, I think our Bosch washing machine may be connected wrongly. We replaced an indecit machine two years ago because the clothes were always creased. We have the same problem with the new machine. We have a combo boiler and I *think* this fires up when it’s on. The clothes are usually warm when I take them out but I haven’t really thought about it until I used the machine at my parents over Christmas. How would we check if this is the case?

Jan Amor 1 reply Well I wish i read these comments before buying my new "all singing all dancing" Hoover two weeks ago - it is awful! My old machine finally went to machine heaven but gave me perfect non-creased washing every time. As for this new Hoover, what can i say??? Creased washing so bad that they won't come out even by ironing. All you lovely people, how have you got theses stubborn creases out? I'm at my wits end and unfortunately it seems as though i'm now stuck with this monstrosity! I look forward to reading your tips and advice. Thank you in advance!

Well I wish i read these comments before buying my new “all singing all dancing” Hoover two weeks ago – it is awful! My old machine finally went to machine heaven but gave me perfect non-creased washing every time. As for this new Hoover, what can i say??? Creased washing so bad that they won’t come out even by ironing. All you lovely people, how have you got theses stubborn creases out? I’m at my wits end and unfortunately it seems as though i’m now stuck with this monstrosity! I look forward to reading your tips and advice. Thank you in advance!

Andy Trigg (Whitegoodshelp)

Likely replying to Jan Amor

Hello Jan. It’s very unlikely that a washing machine would be designed and sold that causes severe creases. Have you made sure that none of the causes explained in my article are to blame?

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