Laundry comes out of washing machine badly creased

Creased A common problem when washing laundry is when the clothes come out of the wash very badly creased. There are several possible causes of this creasing to investigate.

First, make sure the drum isn’t overloaded. It’s easy to overload certain types of laundry because although you may have a large drum capacity the manufacturers only advise using this full capacity with cottons. Everything else has a much lower wash load capacity (check your instruction book). For example my washing machine has a 6kg drum, but the instruction book shows the following maximum loads –


  • Cottons – Max load 6kg
  • Minimum Iron – max load 3kg
  • Delicates – max load 2kg
  • Woollens – max load 2kg
  • Silks – max load 1kg

Some of these load sizes seem very small, but silks and delicates for example weigh much less than cotton towels so it still might take a fair amount of laundry to reach that capacity. Even so, overloading may cause creasing, so make sure you follow instructions if you are having excessive creasing issues.

Spin speeds and creasing

Like load sizes, spin speeds are surprisingly low for many types of laundry. So make sure you aren’t spinning any affected laundry at too high a spin speed. This is a list of maximum spin speeds from my Miele washing machine –


  • Cottons: 1400 rpm
  • Minimum iron: 1200 rpm
  • Delicates: 600 rpm
  • Woollens: 1200 rpm
  • Silks: 400 rpm
  • Shirts: 600 rpm
  • Denim: 900 rpm

So you need to make sure you are washing your laundry on the right wash and spin cycles and not overloading. You should check out your own washing machine instruction book. These guides are for a 6Kg 1400rpm washing machine and yours may well differ.

Creasing caused by rinsing in hot water

Creased-laundry Another more rare cause of creasing is if the washing machine is rinsing in hot water. This would seriously crease the clothes. It is relatively rare, but I have seen it many times over the years.


Either the fill hoses, or water taps are misconnected. The hot water goes to the cold valve and cold water goes to the hot valve.

These days most washing machines only have a cold valve, but the wrong water supply can still get connected to it by mistake. Here are the reasons why this can happen –

1: Simple lack of attention to the job when connecting the hose pipe(s).

2: Someone correctly connects the right coloured hose to the right valve (red for hot, blue for cold). They just assume that the water running through will be the right type. However, previously someone has attached the hoses to the wrong taps at the plumbing end.


3: Someone correctly connects the hoses to the washing machine but the person who did the plumbing fitted the taps to the wrong water supply, or incorrectly identified the taps by fitting the wrong colour lever or marker. The taps have a red mark or lever to signify hot water and a blue mark or lever for cold. No attention was paid to making sure they were on the right supply, so someone connecting the hoses up correctly wouldn’t realise the water supply was wrong.

You can check by simply putting the washing machine on rinses and ensuring the water going in is stone cold, and stays cold. Don’t forget that even hot water can be cold at first until it runs warm. Also don’t check if the hot water hasn’t been on or if there’s none left in the hot water tank. If your washing machine was connected up wrong though it should mean the clothes come out warm and it will certainly waste a lot of hot water too. (More information – Should the washing come out warm or cold?)

Creasing caused by too high wash temperature

Another thing that can cause creasing is washing on too hot a temperature or washing easily creased laundry on a program at the correct temperature but with a final spin speed that’s too fast.

Don’t leave laundry in the drum

Make sure that affected laundry is taken out of the drum as soon as they have spun. Letting laundry lay in the drum for lengthy periods can also cause creasing.


This is why dedicates wash cycles have an anti-crease guard where they suspend the clothes in water until you are ready to spin them and retrieve them straight away. It’s also why many washing machines have an anti-crease action after spinning by regularly turning the drum until the clothes have been taken out.

A last resort option

The above article lists all of the common and possible causes for badly creased laundry that I can think of. However, if your problem has definitely not been caused by any of the above, then it could simply just be that your washing machine is causing excessive creasing. Possibly by the fact that it is not using enough water during rinses.

Check out this Washerhelp forum topic, which gives a possible solution to creased clothes and laundry. It does involve a bit of messing about but it appears to have worked for this contributor. It might be worth trying at least to see if the washing machine is at fault.

(Related links: Download replacement Instruction books (If yours is lost) | Issues related to installing or connecting up a washing machine)

Repairs
Fixed-price repairs, Pay monthly, Repair & protect your whole appliance..
Spares

Ransom Spares is a family company with over 1 million spare parts. Next day delivery available, friendly company with over 5000 reviews on Trust Pilot - Buy your appliance spare part

Price match promise: "If you find the exact same part cheaper, we’ll not only match it, we’ll beat it!"

Join Which?

Subscribe to Which? today and save 50% on our annual subscription for your first year. Offer ends 31 August. This offer is only available for new Which? annual subscriptions (excluding Gardening, Travel, Computing or Money packages)

64 thoughts on “Laundry comes out of washing machine badly creased”

  1. I am desperate to find a washing machine manufactured prior to the introduction of this energy saving nonsense. The new Bosch Classixx 6 1400 Express(that’s a joke in itself as it takes much longer than my previous WFL2872 Bosch ) The old Bosch was superb – even producing crease free perfect results on articles which recommended dry cleaning. This new one – the Classixx 6 is a pain – I dread washing for the first time in 44 years – (during which time I have had several machines of various makes and all have produced clean crease free results – This is the first washing machine I have ever complained about. I am sure it is well-built in so far as reliability is concerned but this so called “eco/green lobby are meddling in areas they know nothing about to the detriment of us all. I am now told that all clothes that come out of a washing machine have to be ironed. I have had superb results and never ironed a jumper cardigan trousers etc. in 44 years. Shirts used to be sold as “drip dry” and “non-iron” perhaps someone will enlighten me on how to achieve this. Ironing takes energy and cannot remove the deep seated creases even at temperatures far in excess of the manufacturers instructions. When are these people going to waken up to the fact that the prime function we require is superb results and not having to replace ruined garments continually for the sake of saving a pittance on the electricity and water bill.

  2. Vivien, it’s strange you are having creasing problems with your new washing machine compared with your old one because they both spin at 1400 and your new one has a 6kg drum, which is slightly bigger than your old one. If anything the bigger drum should make creasing less likely.

    The only thing I can think of that could explain the problem is if the old 1400 spin Bosch spun for less time than your new one.

  3. Thank you for your reply. The previous machine made by the same manufacturer was 5.5kg capacity and would spin on 1400 at 40 degrees and I couldn’t have asked for better results – perfect and creaseless every time as happened with all my other machines of various makes. Babuska (previous letter on your sight and also I believe Shirley ).were also complaining of the same problem.I dread washing now knowing more clothes will come out looking creased, old and distressed. Even though this machine is 1400 spin it will not allow one to spin at 1400 at 40 degrees, and I believe this to be ominous. When spinning it takes off like a jet air craft, there is no lull period and the spin goes on for ages with little or no water on the clothes to be extracted. I have deduced that the reason for this is that it takes less power by this method as the stopping and starting of the previous spin cycle would produce a less favourable energy saving rating. Well I am not interested in saving a small amount of energy at the expense of a ruined wash load and believe it to be very near sighted when one considers the energy used in the manufacture of the necessary replacements not to mention the cost. If I bought a pair of shoes and they let water in I would expect them to be replaced as “unfit for purpose” and because I know its possible to make a washing machine that is fit for purpose I am convinced that it is the mistaken opinion of the manufacturers believing we require eco/green machines at the expense of “fit for purpose ones” that has caused this and also the problems people on your site are having with rinsing.

  4. I’ve tried the recommendations on here and it’s still coming out creased. It also comes out ringing wet. It is meant to spin dry a the end of a cycle, but it doesn’t feel like this happens when I take the clothes out. So if I add it on a drying cycles afterwards they just come out hot but still rather wet. I don’t know what else to do with this washing machine it’s dribing me mad.

  5. Hello Sam, the washing can’t come out hot unless it’s rinsing in hot water because the wrong hose is attached or it’s aborting the programme after the main wash and not rinsing at all.

  6. I have just bought a Hoover washer / dryer to replace my old Bosch washer and separate tumble dryer as I wanted to save on space.
    WHAT A MISTAKE!!!!!
    I have never known clothes come out so creased even polartec jumpers which used to come out soft and fluffy are now so creased they look like a duster. I cannot iron out the creases either. I thought automatic washing machines were supposed to save on time and energy.

    I have checked everything including weighing clothes to be washed, used every programme and used all spin speeds the highest being 14000 but only for cotton 800 for synthetics.Waiting by the side of the machine and taking and shaking cothes out as soon as it has finished. Nothing makes any difference.
    I have noticed the clothes are creased and ruined at the end of the washing cycle before tumble drying.
    I know it is connected to a cold water supply as we only have cold water in the utility room.
    On reading some of the comments here I wonder if it is because it is “green” and uses much less water and spins so fast if that is the cause. (even on the 800 spin).

    Unfortunately I bought this machine from COMET another MISTAKE never again. Hover are not interested because I bought it from them.
    They are so unhelpful and rude. They sent out an engineer and because he could not find a fault using his gismos attached to the machine as far as he is concerned there is nothing wrong with it. Even though I showed him my ruined clothes which he agreed were not acceptable he reported back to comet that he could not find a fault and so they think it is OK. I have finally spoken to a manager (Joke) who is going to send out another engineer. Don’t know what he will do.
    I have also spoken with Consumer Direct who tell me that as it is new it should be classed as unfit for purpose and the onus is on the seller to prove otherwise. Unfortunately I may have to go down the small claims route.

    I would appreciate your comments

  7. jane: Hoover will only assist if there is a fault they can fix. If they claim there’s nothing wrong with it but you believe it isn’t fit for it’s purpose and want a refund or to exchange it for another then you have to take it up with the retailer. Even though Hoover made it, it’s only the retailer who’s responsible under the sale of goods act. It would be up to them to then seek redress from Hoover if they end up having to refund any money or exchange it.

    I’ve covered all the possible causes for excessive creasing that I can think of in my article so I can’t advise anything else. But if you are convinced you are using the machine according to the instructions on the laundry items, and the washing machine, and you have discounted all the things I mention in my article yet your clothes come out unacceptably creased then it can only presumably be the washing machine. If the washing machine creases laundry unacceptably you should have a right to a refund claiming it isn’t fit for its purpose but as you’ve already realised, you may have to pursue it in the small claims court. Please keep us informed.

    I’ve read all the consumer advice about washing machines, I’m thinking of taking them to court

  8. Well I just seem to have made the biggest mistake by buying a new Hoover washing machine. I have had various washing machines over the last 33 yrs and never ever have I had my washing so creased up when I take it out of the machine, which is as soon as the door release allows it. My last one which was a Hotpoint lasted 7 yrs until the bearings went last week, and I might say it never creased up any clothes. It was also a hot and cold fill. My new Hoover is a cold fill only, like the majority of new machines we looked at and it takes nearly 3 hours to do a normal wash and then when it is removed it is sooo creased up it’s unbelievable. I like some other people here, am now going to dread washing as every single thing is going to have to be ironed. :-(((( I am going to phone Hoover up on Wednesday and tell them how dissapointed I am with their machine.

  9. The little things can help you avoid laundry creases. Like what the author mentioned, it is important to sort your laundry and divide them in equal laundry loads so you are not stuffing a lot in your washer drum. Give it some room to move. In addition to creases, soap suds will not be properly washed off. There are also new washers that can help you avoid this problem. Features such as Wrinkle-Guard feature in some front load washers helps a lot in avoiding clothes wrinkles.

  10. One thing that really helps is loading both small and big items ONE AT A TIME. In a hurry, I know it’s tempting to grab lots of items at once and push them into the drum, but that creases everything badly right from the start.

    I load my washing machine one item at a time, alternating small and larger items and NEVER overload. With a full load, the clothes are loosely packed and when they become wet, the size of the load will reduce in volume.

Leave a Comment

Your email address will not be published.

Comments Policy

Comments welcome (unless closed). Comments need to be on topic with the article (Moderated before appearing).


Scroll to Top