Gorenje washing machines
Gorenje (pronounced “Gorenya”) is a well-established Slovenian appliance manufacturer selling in over 70 countries. In the UK they occupy the mid-to-upper market and are notable for offering a 5-year parts and labour guarantee on their washing machines, which is significantly better than the standard 1 or 2 year guarantees offered by most mainstream brands. They also have a reputation for working well with independent repair engineers – an important after-sales consideration.
Gorenje is a Slovenian appliance brand that has been less prominent in the UK market than some European competitors but is well established globally. Their washing machines are positioned in the mid-to-upper price tier with a stronger after-sales proposition than many mainstream brands.
What Makes Gorenje Notable in the UK?
5-year parts and labour guarantee
Gorenje offer a 5-year parts and labour guarantee on their washing machines – considerably better than the 1-year standard guarantee most mainstream brands provide. This is a meaningful commitment from the manufacturer and suggests confidence in their product’s durability. See our guide on what 5-year guarantees actually cover to understand exactly what is included.
Works with independent repairers
One of the most practical factors in assessing a washing machine brand is how well independent engineers can service them after the guarantee period. Gorenje’s approach of working closely with independent repairers and making spare parts and technical information accessible to the trade is a significant advantage over brands that restrict access to their own service networks. See our guide on manufacturer vs independent engineers.
Established global manufacturer
Despite being less well known in the UK than brands like Hotpoint, Bosch, or AEG, Gorenje has been producing appliances since 1950 and sells in over 70 countries. The brand is owned by Hisense, one of the world’s largest appliance manufacturers. This provides significant manufacturing and engineering resource behind the brand.
The j is pronounced as a y and the final e as an “a” sound – so “Gor-en-ya”. This is worth knowing if asking about parts or service by telephone.
Considerations Before Buying
The strengths – 5-year guarantee, independent repairer access, global manufacturing – make Gorenje a brand worth considering at the mid-to-upper price point. The questions to ask before purchasing any brand apply here too:
- Does the specific model have the features needed (drum size, spin speed, programme options)?
- Is the guarantee 5 years parts and labour, or parts only? Read the specific terms rather than assuming. See our guide on what 5-year guarantees actually include
- Are spare parts and repair support available locally if needed out of guarantee in future?
For a broader comparison of washing machine brands and what distinguishes quality from value at different price points, see our guide on which is the best washing machine to buy.
A safety notice was issued for Gorenje RKI ORA E and RK ORA E fridge freezers manufactured in 2007 and 2008. If you own one of these models, see our guide on the Gorenje fridge freezer safety notice.
Buying a Washing Machine?
Related Guides
Which Is the Best Washing Machine to Buy?A guide to brands, build quality, and what matters most when choosing a washing machine at different price points.
5-Year Parts Guarantees ExplainedWhat a 5-year guarantee actually covers – and the important difference between parts-only and parts and labour.
Manufacturer or Independent Engineer?Why how a brand supports independent repair matters as much as the initial guarantee.
Who Really Makes Your Washing Machine?The ownership structure behind washing machine brands – which companies share platforms and manufacturing.
15 Comments
Grouped into 14 comment threads.
1 reply dont bother to buy one of these washing machine not 2 years old yet bearings gone been waiting 5 weeks for to be fixed what a joke as the lady above said sounds like a steam roller
0 replies To be fair Marian, not spinning single items of laundry or small loads affects all modern washing machines - Washing machine won’t spin just one item or very small load
To be fair Marian, not spinning single items of laundry or small loads affects all modern washing machines – Washing machine won’t spin just one item or very small load
0 replies Will not spin when I put hand washed individual items on spin cycle . My old gorenjie machine was brilliant ,that's why I bought another one ,but I regret my decision . Lots of issues
Will not spin when I put hand washed individual items on spin cycle . My old gorenjie machine was brilliant ,that’s why I bought another one ,but I regret my decision . Lots of issues
0 replies I've had my Gorenje machine for about 7 years now and I do between 2 - 4 washes a day so it's very well used. The only thing that's ever gone wrong with it was the carbon brushes needed replacing. It's lasted longer than any other brand I've had, which all needed major expensive repairs at some point in their lifetime. I would definitely get another one
I’ve had my Gorenje machine for about 7 years now and I do between 2 – 4 washes a day so it’s very well used. The only thing that’s ever gone wrong with it was the carbon brushes needed replacing. It’s lasted longer than any other brand I’ve had, which all needed major expensive repairs at some point in their lifetime. I would definitely get another one
0 replies Bought Gorenje washing machine last autumn (2014). Has proved to be inferior machine. Sold to us as although only maximum 1200 spin, the height of the drum means equivalent drying to a 1400 - what a load of baloney. Never spins effectively enough plus if you load it with heavier items like duvet covers it fails to spin at all likely as not and you then have the bother of having to reset the machine and dry sopping wet laundry. My advice is don't touch one of these machines.
Bought Gorenje washing machine last autumn (2014). Has proved to be inferior machine. Sold to us as although only maximum 1200 spin, the height of the drum means equivalent drying to a 1400 – what a load of baloney. Never spins effectively enough plus if you load it with heavier items like duvet covers it fails to spin at all likely as not and you then have the bother of having to reset the machine and dry sopping wet laundry. My advice is don’t touch one of these machines.
0 replies I've been writing about how modern washing machines are not lasting long enough for 15 years. So although your experience is bad, the same thing is happening to many other household name brands too as I write about here - Why don’t most modern washing machines last very long?
I’ve been writing about how modern washing machines are not lasting long enough for 15 years. So although your experience is bad, the same thing is happening to many other household name brands too as I write about here – Why don’t most modern washing machines last very long?
0 replies our£339 washing machine ,30 months old needs a £142 repair to the PCB....phone Gorenje not least bit interested.....how long do you expect a washing machine to last....rubbish machine,rubbish company.
our£339 washing machine ,30 months old needs a £142 repair to the PCB….phone Gorenje not least bit interested…..how long do you expect a washing machine to last….rubbish machine,rubbish company.
0 replies Multiple breakdowns over a few years period are very frustrating. If you'd had several breakdowns within the first few months they might be more inclined to exchange it, but once you've had the machine a year or two no one wants to exchange them even if they've been nothing but trouble. One extra problem for brands like LG is that they don't have their own engineers, and use third party networks of engineers to carry out their service work which adds an extra complicated layer to things. Only the retailer who sold it to you has any obligation to replace or compensate if you have any valid claim. It would depend on exactly what faults have occurred and how much the washer cost, and how it's been used. If it was washing for a family of 5 or 6 for example it might be deemed that it's not surprising it broke down so much but if only washing 2 or 3 times a week for a single person or a couple it might be seen as having been not fit for purpose or not being of durable quality under the sale of goods act. Multiple, and different breakdowns are the hardest to claim for, and after 2 or more years it's very hard to get them to do anything unless taken to the small claims court or unless you have the backing of a consumer group or someone like Which? Only the retailer can be pursued for a possible free repair under the sale of goods act Sale of Goods Act for faulty appliances?.
Multiple breakdowns over a few years period are very frustrating. If you’d had several breakdowns within the first few months they might be more inclined to exchange it, but once you’ve had the machine a year or two no one wants to exchange them even if they’ve been nothing but trouble. One extra problem for brands like LG is that they don’t have their own engineers, and use third party networks of engineers to carry out their service work which adds an extra complicated layer to things.
Only the retailer who sold it to you has any obligation to replace or compensate if you have any valid claim. It would depend on exactly what faults have occurred and how much the washer cost, and how it’s been used. If it was washing for a family of 5 or 6 for example it might be deemed that it’s not surprising it broke down so much but if only washing 2 or 3 times a week for a single person or a couple it might be seen as having been not fit for purpose or not being of durable quality under the sale of goods act.
Multiple, and different breakdowns are the hardest to claim for, and after 2 or more years it’s very hard to get them to do anything unless taken to the small claims court or unless you have the backing of a consumer group or someone like Which? Only the retailer can be pursued for a possible free repair under the sale of goods act Sale of Goods Act for faulty appliances?.
0 replies We have a Gorenje washer with 5yr warranty which sounded great. It breaks down three times a year, it now shakes violently and tries to walk out of the kitchen. It seems that no matter how many times it breaks the sub-contract will not replace it. It has jost leaked and damaged our oak flooring and probably more damage below.
We have a Gorenje washer with 5yr warranty which sounded great. It breaks down three times a year, it now shakes violently and tries to walk out of the kitchen. It seems that no matter how many times it breaks the sub-contract will not replace it. It has jost leaked and damaged our oak flooring and probably more damage below.
0 replies I think Gorenje rely on a network of independent engineers for their aftersales, which unfortunately can result in a varied quality service.
I think Gorenje rely on a network of independent engineers for their aftersales, which unfortunately can result in a varied quality service.
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0 replies Purchased a Gorenje 13 months ago. Has a 5 year warranty. It has started to make a loud noise on spin cycle - sounds like a jet engine taking off. Diagnosed as a cracked drum. Now waiting from Gorenje to approve the repair - . The customer service and after sales care is lax and the impression I get when I call them is that I am a pain in the neck. I expected a machine with a 5 year warranty to last 5 years without anything needing doing. Having said this, up until the point that it went wrong I was actually very pleased with it - cleaning very good, very good quick wash and generally an all round good effort for the money. However I am less that satisfied. Waiting to see if Gorenje can pull something out the bag to fix or replace machine.
Purchased a Gorenje 13 months ago. Has a 5 year warranty. It has started to make a loud noise on spin cycle – sounds like a jet engine taking off. Diagnosed as a cracked drum. Now waiting from Gorenje to approve the repair – . The customer service and after sales care is lax and the impression I get when I call them is that I am a pain in the neck. I expected a machine with a 5 year warranty to last 5 years without anything needing doing. Having said this, up until the point that it went wrong I was actually very pleased with it – cleaning very good, very good quick wash and generally an all round good effort for the money. However I am less that satisfied. Waiting to see if Gorenje can pull something out the bag to fix or replace machine.
0 replies Susan Price: Have you seen my white goods help article on Washing machine exploding door glass danger?
Susan Price: Have you seen my white goods help article on Washing machine exploding door glass danger?
0 replies shelliestarbells: Apparently they have 5 year guarantees now. It sounds from your description like the drum bearings may have gone. I have some general diagnostic advice regarding noisy washing machines here - washing machine is noisy.
shelliestarbells: Apparently they have 5 year guarantees now.
It sounds from your description like the drum bearings may have gone. I have some general diagnostic advice regarding noisy washing machines here – washing machine is noisy.
0 replies Gorenje Washing Machine: I wish I had never bought it. Throughout its warranty life (12mths) I had two doors replaced, the chip board and motor. Now, at just 5 yrs old, the drum is making a noise like a steam roller. I expect a little more life span than this.
Gorenje Washing Machine: I wish I had never bought it. Throughout its warranty life (12mths) I had two doors replaced, the chip board and motor. Now, at just 5 yrs old, the drum is making a noise like a steam roller. I expect a little more life span than this.
dont bother to buy one of these washing machine not 2 years old yet bearings gone been waiting 5 weeks for to be fixed what a joke as the lady above said sounds like a steam roller
How I wish I’d read comments before buying a Gorenje washing machine! During the spin cycle my machine began to vibrate loudly and within seconds the glass in the door literally exploded and blew out across the kitchen. The machine is just over two years old. I contacted Gorenje by email and phone calls because I was concerned primarily about the safety issue, to date I have been passed from one department to another and back again by unhelpful and disinterested staff and have had no response to my emails. Evidently Gorenje are not prepared to look into what caused this to happen and will not respond to my query as to whether anyone else has experienced this problem.