Safety Notice Electrolux, AEG and Zanussi Dishwashers
This notice covers specific Electrolux, AEG-Electrolux and Zanussi-Electrolux dishwasher models with serial numbers between 62400001 and 72399999 (with a specific exception for AEG-Electrolux model F50765 – see below). Check the rating plate on the right side of the dishwasher door for the model number, PNC, and serial number. A related notice also covers the John Lewis JLDWW1201 dishwasher, which is manufactured by the same group.
A safety notice was issued for certain Electrolux, AEG-Electrolux and Zanussi-Electrolux dishwashers due to a purchased connector component presenting a potential fire risk. No product bought before June 2006 is affected. If your model number and serial number appear in the table below, stop using the dishwasher and switch it off at the wall immediately.
Affected Serial Numbers
The notice affects dishwashers with serial numbers between 62400001 and 72399999.
For model F50765 only, the affected serial numbers are: 62400001 to 62799999, and 64100001 to 70799999, and 71700001 to 72399999. Serial numbers between these ranges on F50765 are not affected.
How to Check Your Appliance
The model number (Mod), PNC, and serial number (S.N.) are printed on the rating plate on the right side of the dishwasher door frame. The location is also shown in the user guide supplied with the appliance. Both the model number must appear in the table below AND the serial number must fall within the affected range for the appliance to be covered by this notice.
Affected Models
| Brand | Model | PNC |
|---|---|---|
| Electrolux | ESF46010 | 911616240 |
| ESF46010S | 911616241 | |
| ESF66010 | 911916312 | |
| ESF66010S | 911916313 | |
| AEG-Electrolux | F440801D | 911925623 |
| F440801M | 911925601 | |
| F440801VV | 911925624 | |
| F50765 * | 911916296 | |
| F50870 | 911916618 | |
| F50870M | 911916619 | |
| F54750 | 911615221 | |
| Zanussi-Electrolux | ZDF601 | 911916269 |
| ZDF601K | 911916270 | |
| ZDF601M | 911916281 | |
| ZDF601S | 911916271 |
* F50765 has different affected serial number ranges – see the warning above.
This safety notice does not affect any other Electrolux, AEG-Electrolux or Zanussi-Electrolux appliance. A related safety notice covers the John Lewis JLDWW1201 dishwasher, manufactured by the same group – see our guide on the John Lewis JLDWW1201 dishwasher safety recall.
All Appliance Safety Notices
Related Safety Notices
John Lewis JLDWW1201 Dishwasher Safety RecallThe same connector issue affecting the John Lewis branded version of this dishwasher range.
Hotpoint Dishwasher Safety NoticeFire risk safety notice for certain Hotpoint FDW series dishwashers.
Bosch, Neff and Siemens Dishwasher Safety NoticeSafety notice covering certain Bosch, Neff, and Siemens dishwasher models.
8 Ways to Make Appliances SaferPractical steps every household can take to reduce fire and electrical risks from large appliances.
22 Comments
Grouped into 18 comment threads.
1 reply hi everyone, yes our AEG dishwasher caught fire 09/10/2014 at 3.30 in the morning. luckily my wife heard what seemed like aearthquake/rumble so woke up. it was then the sounds of cracking when she said something is not right so i went to investigate down sairs when i found our kitchen alight , flames and smoke from the dishwasher had caught the kitchen bench alight and smoke was halfway down the room, i got everyone out of the house and was instructed to wait for the fire brigaide but they were 15 mins away so manged to get buckets of water and get it out. our house and family were saved but how could this faulty product still be out there and we as homeowners not informed of the risks to our families and property. i am lucky i have an amazing insurance company NZI that along with our loss adjuster (peter macintyre) who are helping us get our house back in order, this will take 2 months due to the damage. AEG need to be held reponsible before someone gets killed. mark stoneman
1 reply My AEG Favorit has just caught fire. I have just seen from your very informative website here that this model was recalled in March 2008 (I bought it in October 2007). Luckily I was standing right next to it when I heard popping and hissing and streams of smoke coming from the top of the front panel,. I unplugged it..... We usually put it on at night. My son sleeps directly above it. Had I not been there my house could have burnt down. I dread to think of the consequences. What I want to know is WHY did Electrolux not contact every person who bought these? I bought mine from a local Electrical store, my address is printed on the top of the receipt and the model number is on the receipt. Someone could have been killed. This is shocking and unforgivable.
My AEG Favorit has just caught fire. I have just seen from your very informative website here that this model was recalled in March 2008 (I bought it in October 2007). Luckily I was standing right next to it when I heard popping and hissing and streams of smoke coming from the top of the front panel,. I unplugged it….. We usually put it on at night. My son sleeps directly above it. Had I not been there my house could have burnt down. I dread to think of the consequences. What I want to know is WHY did Electrolux not contact every person who bought these? I bought mine from a local Electrical store, my address is printed on the top of the receipt and the model number is on the receipt. Someone could have been killed. This is shocking and unforgivable.
Likely replying to Amanda Edwards
Hello Amanda. As far as I know manufacturers only contact people who sent their guarantee registration forms in or registered online, which is why I recommend always registering a new appliance. Other than that they just issue the safety notices and hope people will see them.
1 reply I purchased a John Lewis dishwasher in 2007. In 2008 I received a safety recall letter re the possibility of the electrical connection overheating and catching fire. A engineer called and said my machine was perfectly ok. Now in 2011 my dishwasher blew up!! Luckily I was at home when the dishwasher was on. I heard a loud bang and when I ran in the kitchen there was smoke coming from the back of the dishwasher and the plug socket was burnt black. I am now waiting for John Lewis to come back to me to see if they will replace the dishwasher rather than fix it under my extended warantee as I no longer feel it is safe to use if it is repaired. It was a frightening experience and I am only grateful we were at home at the time. It could have been even worse, we could have been asleep when this happend!!!
I purchased a John Lewis dishwasher in 2007. In 2008 I received a safety recall letter re the possibility of the electrical connection overheating and catching fire. A engineer called and said my machine was perfectly ok.
Now in 2011 my dishwasher blew up!! Luckily I was at home when the dishwasher was on. I heard a loud bang and when I ran in the kitchen there was smoke coming from the back of the dishwasher and the plug socket was burnt black. I am now waiting for John Lewis to come back to me to see if they will replace the dishwasher rather than fix it under my extended warantee as I no longer feel it is safe to use if it is repaired. It was a frightening experience and I am only grateful we were at home at the time. It could have been even worse, we could have been asleep when this happend!!!
Likely replying to Sue
Hello Sue: If the engineer said the appliance wasn’t affected by the safety notice it could simply be that an unrelated fault has now occurred. Regrettably, appliances do catch fire for various reasons, not always due to a specific design fault – Fire risks in appliances
However, I couldn’t rule out the possibility of the engineer having made a mistake (although I feel it’s unlikely) or even the possibility that there is another design flaw but if the plug socket was burned black it could even be that something went wrong inside the plug or wall socket. Please let us know what happens.
0 replies We have and AEG Electrolux 40760 purchased in 2008. I received the recall letter in 2008 or 2009 not sure! I requested the unit was replaced and not just the part which they agreed to. Now 5 yrs on we are smelling a electrical burning smell when it is in use??? Not sure if we should pay the high price of a technical call out or just dump it?? Will phone AEG on Monday and see what they say but sure as it's not under warranty anymore they won't do much. Any suggestions? This seems to be a common problem with there machines!!
We have and AEG Electrolux 40760 purchased in 2008. I received the recall letter in 2008 or 2009 not sure! I requested the unit was replaced and not just the part which they agreed to. Now 5 yrs on we are smelling a electrical burning smell when it is in use??? Not sure if we should pay the high price of a technical call out or just dump it?? Will phone AEG on Monday and see what they say but sure as it’s not under warranty anymore they won’t do much. Any suggestions? This seems to be a common problem with there machines!!
0 replies Is it a JLDWW1201 dishwasher? John Lewis are usually pretty good with consumer rights, can't think of anyone better, but out of guarantee has nothing to do with it. Of course lots of faults develop out of the guarantee and we need to pay to have them fixed but if the fault is an inherent fault, a design fault, or a fault which has developed because the product wasn't durable enough (depends on specific circumstances such as purchase cost and usage) then under the sale of goods act we may be entitled to a free repair or replacement from the retailer. Read my articles here - Out of guarantee doesn’t always mean you should pay | Is the sale of goods act too hard on retailers?
Is it a JLDWW1201 dishwasher?
John Lewis are usually pretty good with consumer rights, can’t think of anyone better, but out of guarantee has nothing to do with it. Of course lots of faults develop out of the guarantee and we need to pay to have them fixed but if the fault is an inherent fault, a design fault, or a fault which has developed because the product wasn’t durable enough (depends on specific circumstances such as purchase cost and usage) then under the sale of goods act we may be entitled to a free repair or replacement from the retailer.
Read my articles here –
Out of guarantee doesn’t always mean you should pay | Is the sale of goods act too hard on retailers?
0 replies My dishwasher branded John Lewis but apparently made by Electrolux just made a fizzing noise then started belching black smoke. I disconnected the power and the damage is contained within the control panel at the top of the door. It is some months out of warranty and JL say it's my problem to get it fixed. Had I not been standing next to it waiting for the last 8 minutes of the wash cycle to finish the whole house could have burned down. The black smoke was horrid and my eyes and throat are burning JL just washed their hands because it is out of warranty.
My dishwasher branded John Lewis but apparently made by Electrolux just made a fizzing noise then started belching black smoke. I disconnected the power and the damage is contained within the control panel at the top of the door. It is some months out of warranty and JL say it’s my problem to get it fixed. Had I not been standing next to it waiting for the last 8 minutes of the wash cycle to finish the whole house could have burned down. The black smoke was horrid and my eyes and throat are burning JL just washed their hands because it is out of warranty.
0 replies We have the Zanussi-Electrolux zdf601s and we have experienced the exact same problem this evening with a bad burning smell and smoke suddenly coming from the front of the machine. The machine would have been bought in 2007 but I wanted to highlight that our serial number is - 73040128, just slightly higher than those mentioned above.
We have the Zanussi-Electrolux zdf601s and we have experienced the exact same problem this evening with a bad burning smell and smoke suddenly coming from the front of the machine. The machine would have been bought in 2007 but I wanted to highlight that our serial number is – 73040128, just slightly higher than those mentioned above.
0 replies WMUser: Yes I think there are more serious faults with white goods appliances than ever before. Washing machines exploding, fridges exploding, appliance catching fire - it's totally ridiculous.
WMUser: Yes I think there are more serious faults with white goods appliances than ever before. Washing machines exploding, fridges exploding, appliance catching fire – it’s totally ridiculous.
0 replies here I am again. after checked the situation and fight with Electrolux - AEG Spain I could investigate by my own and the problem is that the manufacturers are using less copper for the electricity cables, switchers are not enough valid for resist electricity and connexions and plastics have bad quality: all to cut expenses but not realizing that the user are suffering the risks
here I am again. after checked the situation and fight with Electrolux – AEG Spain I could investigate by my own and the problem is that the manufacturers are using less copper for the electricity cables, switchers are not enough valid for resist electricity and connexions and plastics have bad quality: all to cut expenses but not realizing that the user are suffering the risks
0 replies Is it me or are there more and more cases of faulty appliances with very dangerous faults? Fires, broken glass doors on washing machines and so on! Why does this happen so often now? Are the parts or appliances made in China or if not, just made very poorly to be sold at stupidly low prices that consumers demand? Having read pages like this one, I would NEVER leave a dishwasher, washing machine or TV switched on when I'm away from home for any length of time or asleep. The multi-plugs to the TV, DVD player etc. get switched off at the wall when not in use. Take no chances!
Is it me or are there more and more cases of faulty appliances with very dangerous faults? Fires, broken glass doors on washing machines and so on! Why does this happen so often now? Are the parts or appliances made in China or if not, just made very poorly to be sold at stupidly low prices that consumers demand?
Having read pages like this one, I would NEVER leave a dishwasher, washing machine or TV switched on when I’m away from home for any length of time or asleep. The multi-plugs to the TV, DVD player etc. get switched off at the wall when not in use. Take no chances!
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0 replies Was in the room next door and heard a loud bang from the kitchen. thinking the dog had dragged something off a worktop I rushed in. I was greeted by billowing black smoke coming from the front of the dishwasher and a rather alarming red glow at the top of the door. Alarmingly we normally put the dishwasher on timer to come on after midnight! My wife has had a serious hip and socket replacement last week so would have been unable to move quickly or climb out of windows. AEG are sending an engineer out tomorrow to make a report (because a fire was involved). Unlike Alejandro I caught it in time. Although we have a solid fire door protecting the corridor to the bedrooms our loft spans the full roof. Firewall in loft will be going in! These Favourit dishwasher are £650 rrp and you do not expect this sort of thing to happen to a £250 one let a machine of this price.
Was in the room next door and heard a loud bang from the kitchen. thinking the dog had dragged something off a worktop I rushed in.
I was greeted by billowing black smoke coming from the front of the dishwasher and a rather alarming red glow at the top of the door.
Alarmingly we normally put the dishwasher on timer to come on after midnight!
My wife has had a serious hip and socket replacement last week so would have been unable to move quickly or climb out of windows.
AEG are sending an engineer out tomorrow to make a report (because a fire was involved).
Unlike Alejandro I caught it in time.
Although we have a solid fire door protecting the corridor to the bedrooms our loft spans the full roof.
Firewall in loft will be going in!
These Favourit dishwasher are £650 rrp and you do not expect this sort of thing to happen to a £250 one let a machine of this price.
0 replies I live in Spain. My 2 year old dishwasher AEG Favorit F50870 caught fire and destroyed my house for a month. Insurance company takes care of us. How many cases and even deaths still waiting to come???
I live in Spain. My 2 year old dishwasher AEG Favorit F50870 caught fire and destroyed my house for a month. Insurance company takes care of us. How many cases and even deaths still waiting to come???
0 replies The AEG engineer came around and agreed in two mins that the problem was caused due to a manufacturing defect and they are going to repair the unit for free. Just waiting for a spare part before he can do the work next week. So for me, in the Netherlands, the response from AEG / Electrolux was good. But what a shocking defect to have out in the field.
The AEG engineer came around and agreed in two mins that the problem was caused due to a manufacturing defect and they are going to repair the unit for free.
Just waiting for a spare part before he can do the work next week.
So for me, in the Netherlands, the response from AEG / Electrolux was good. But what a shocking defect to have out in the field.
0 replies Please do keep us informed Jonathan. Dishwashers and other appliances can always catch fire regardless of any specific issue. Water leaking onto electrical parts is one cause though they should be designed so that doesn't happen of course. I like to think it's very rare, which it probably is, but I always turn my dishwasher off if it's running and we are going out.
Please do keep us informed Jonathan. Dishwashers and other appliances can always catch fire regardless of any specific issue. Water leaking onto electrical parts is one cause though they should be designed so that doesn’t happen of course. I like to think it’s very rare, which it probably is, but I always turn my dishwasher off if it’s running and we are going out.
0 replies I live in the Netherlands and I have a AEG Favorit 44460 which I purchased in July 2007. Our serial number is not in the listed numbers on the AEG document. Our dishwasher caught fire and fortunately we were in the house otherwise it could have been very nasty. AEG tell me that my dishwasher is not effected by their recall. AEG are sending a technician and we sill see what he says. To be continued..........
I live in the Netherlands and I have a AEG Favorit 44460 which I purchased in July 2007. Our serial number is not in the listed numbers on the AEG document. Our dishwasher caught fire and fortunately we were in the house otherwise it could have been very nasty. AEG tell me that my dishwasher is not effected by their recall. AEG are sending a technician and we sill see what he says.
To be continued……….
0 replies Our Zanussi ZDF 501 caught fire the other night, 2 years after we'd purchased if from John Lewis. Fortunately we were in the house at the time, and were able to stop the fire within seconds of smelling the smoke. Having said that, the flames were pretty big, and the molten plastic from the dishwasher had started a secondary fire on our lino floor. I don't see our model mentioned among the notices, but I thought I should post this for owners of the same model as ours, as it sounds like a very similar problem to the ZDF 601.I've no doubt the whole house would have gone up in smoke if we'd been out.
Our Zanussi ZDF 501 caught fire the other night, 2 years after we’d purchased if from John Lewis. Fortunately we were in the house at the time, and were able to stop the fire within seconds of smelling the smoke. Having said that, the flames were pretty big, and the molten plastic from the dishwasher had started a secondary fire on our lino floor. I don’t see our model mentioned among the notices, but I thought I should post this for owners of the same model as ours, as it sounds like a very similar problem to the ZDF 601.I’ve no doubt the whole house would have gone up in smoke if we’d been out.
0 replies Nasty. Thank goodness for the smoke alarms. Your experience highlights the dangers of leaving washing machines, tumble dryers and dishwashers unattended whilst in use. At the very least a smoke alarm should be installed near the appliance although this can be impractical if it is in a kitchen because of being set off by cooking.
Nasty. Thank goodness for the smoke alarms. Your experience highlights the dangers of leaving washing machines, tumble dryers and dishwashers unattended whilst in use. At the very least a smoke alarm should be installed near the appliance although this can be impractical if it is in a kitchen because of being set off by cooking.
0 replies Purchased Zanussi ZDF601K in February 2007, on the night of the 6 December 2007 this dishwasher caught fire. Smoke alarms alerted us, we had three dogs in the kitchen, we had to leave one in as the smoke was so dense we could we could not find him, we risked our lives trying to get the dogs out. The dishwasher was purchased from John Lewis, we have had no satisfaction from them whatsoever, we are still waiting for communications. The Insurance Company were brilliant, the damage to the house amounted to 10's of thousands. We have absolute proof that this dishwasher was faulty.
Purchased Zanussi ZDF601K in February 2007, on the night of the 6 December 2007 this dishwasher caught fire. Smoke alarms alerted us, we had three dogs in the kitchen, we had to leave one in as the smoke was so dense we could we could not find him, we risked our lives trying to get the dogs out. The dishwasher was purchased from John Lewis, we have had no satisfaction from them whatsoever, we are still waiting for communications.
The Insurance Company were brilliant, the damage to the house amounted to 10’s of thousands.
We have absolute proof that this dishwasher was faulty.
hi everyone, yes our AEG dishwasher caught fire 09/10/2014 at 3.30 in the morning.
luckily my wife heard what seemed like aearthquake/rumble so woke up.
it was then the sounds of cracking when she said something is not right so i went to investigate down sairs when i found our kitchen alight , flames and smoke from the dishwasher had caught the kitchen bench alight and smoke was halfway down the room, i got everyone out of the house and was instructed to wait for the fire brigaide but they were 15 mins away so manged to get buckets of water and get it out.
our house and family were saved but how could this faulty product still be out there and we as homeowners not informed of the risks to our families and property.
i am lucky i have an amazing insurance company NZI that along with our loss adjuster (peter macintyre) who are helping us get our house back in order, this will take 2 months due to the damage.
AEG need to be held reponsible before someone gets killed.
mark stoneman
Likely replying to mark stoneman
Hello Mark, thanks for sharing your story. That’s stuff of nightmares and sounds like you were very lucky. Can I ask was it on at the time? And is it definitely one of the models affected by this safety notice?