Symptoms: Hotpoint washing machine has what looks like tESt in the display and just keeps running a short cycle on its own and won't accept a program. When it’s finished spinning, the whole process carries on again.
Stuck in demo mode
This can be caused when the demo mode is accidentally switched on. Instead of using a combination of two keys needing two hands to press, some Hotpoint washing machines used two buttons right next to each other to put the washing machine into demo mode when pressed simultaneously. Even a leg leaning against the start and cancel buttons whilst reaching over the washing machine can inadvertently turn on the demo (test) mode.
To turn it off and get the washing machine working again it depends which version of software the machine is running –
How to turn off demo mode
All the following methods are known to work so try each one in turn – if you see "d_OFF" then you’ve successfully turned off the demo display mode –
- Switch the washing machine on, then press and hold the centre line between the start and cancel buttons so that you are pressing them both in simultaneously. After a few moments you should see "d_OFF" if it's worked
- Switch off at mains, press and hold On/Off & Start/Cancel buttons, switch mains back on, keep holding down buttons until D_OFF appears in display
- Press the cancel button alone, which may deactivate the test programme
- Press On/Off and Start/Cancel together with top left option button until d OFF appears
- Let it run through test mode (about 3 mins) then when it says end.. press on/off and start/cancel together until d off message appears
Peter Tyson Appliances give high quality service coupled with special offers and competitive prices on carefully chosen white goods.
Sometimes the main board is faulty and you can't turn it off. If you cannot turn off this mode I would telephone Hotpoint and ask them to tell you the procedure for your model giving them the model number and the serial number from behind the door. If it still doesn't work the board could need replacing – expensive.
John Lewis
Minimum 2 Year Guarantee on Appliances
Kathy Beckerleg says
Thank you so much. Final suggestion solved problem. Have baby and elderly mother making lots of laundry. Couldn’t be more grateful.
Miriam says
Method 5 worked – thanks so much! Saved a huge call out charge :)
MR GLENN CASEY says
Great stuff thanks for the advice. Method 5 worked for me. Phew. Now to wash all those dirty clothes!!
Andy Trigg (Whitegoodshelp) says
Thanks. Glad to have helped.
Kerry Brown says
My washer is stuck on demo it’s hotpoint inverter motor 8kg 3 months old
Andy Trigg (Whitegoodshelp) says
Hello Kerry. If none of the procedures in this article turn it off then it’s likely that they have changed and different procedures work for yours. If you are confident it’s in a demo mode and not just developed a fault I can’t think why the manufacturer shouldn’t be able to help you by telling you how to take it out of demo mode. I can’t legitimately be a secret.