You don’t have to register your appliance purchase or send in the guarantee card, but it makes sense to do so. We have statutory rights if an appliance breaks down, has an inherent fault, or fails to last a reasonable time. However, these rights often have to be fought for.
Guarantees & Warranties Advice
This is a category list of all my articles related to guarantees and warranties on appliances. The articles cover a wide range of related issues so it's well worth browsing through them. You might be surprised how interesting or useful some of them are.
Miele have some selected extra warranty promotions on the go again. Miele’s normal guarantee is 2 year, but some models have 5 year guarantees and some even have 10 year guarantees.
As John Lewis are their biggest dealer have a look here – Miele washing machines (Look for the extended guarantee notification in red)
Is buying an extended warranty on a new appliance worth it? I never take out any extended guarantees myself because I prefer to look at the bigger picture. I also don’t believe I should be so scared of breakdowns and accidents that I need to insure virtually everything I ever buy – especially when most of what is likely to happen probably won’t be covered. Over a lifetime of owning all my appliances and devices it’s pretty near certain that I will pay out far less if I just pay for repairs as opposed to paying out year after year regardless of whether the product breaks down or not.
A look at the problem of waiting in all day for an engineer
Most competitive repair companies and local engineers are very good at giving time-slot appointments these days and trying to work around our needs. But some are not, and especially if your appliance is under a guarantee, or covered by a breakdown insurance (where you are in effect a captive customer), you may be asked to wait in all day for an engineer. An all-day call can mean you have to be available from 8am to 6pm, which is extremely inconvenient for many people. Hopefully there may be an AM (8am to 1pm) or PM (12pm to 6pm) slot available, but these are often limited and you may not get one.
This is very common, and is usually even written in the instruction book. I prefer to view it as more of a threat that’s unlikely to be carried out or is unenforceable, but it’s definitely possible an engineer will try to charge, particularly if they get commission on money collected. The main idea is to discourage people from calling out an engineer unnecessarily, which does happen a lot.