Hotpoint & Indesit gas cooker safety notice
If you own a Hotpoint or Indesit gas cooker, check whether your model is affected right now. Do not use the appliance until you have confirmed it is safe.
Hotpoint and Indesit have recalled 17 gas cooker models made between 25 October and 22 November 2024 due to a risk of gas leaking from the lid shut-off valve after repeated use. If your model is on the affected list, stop using it immediately and contact Hotpoint or Indesit via the official safety site to arrange a free repair or replacement.
Hotpoint and Indesit have issued a safety notice affecting 17 gas cooker models produced between October and November 2024. A potential gas leak from the lid shut-off valve means affected appliances must be switched off and not used until the issue is resolved. This guide sets out which models are affected and what to do next.
What is the safety issue?
Hotpoint and Indesit have identified a potential fault in the lid shut-off valve on certain gas cooker models. After repeated use over time, the valve may develop a gas leak, creating a serious risk of fire or explosion in the home.
The fault affects a specific production batch manufactured between 25 October and 22 November 2024. Appliances made outside this window are not believed to be affected, but you should always verify using the official manufacturer tool.
Do not rely solely on model lists published on websites, including this one. Lists can contain errors or become outdated. Always verify your specific appliance directly with the manufacturer using the official safety site.
Which models are affected?
The following 17 Hotpoint and Indesit gas cooker models are listed as potentially affected. Check your model number on the rating plate, usually found inside the oven door or on the back of the appliance.
Hotpoint models
| Model number |
|---|
| HDM67G0CCX/UK |
| HDM67G0CCB/UK |
| HDM67G9C2CB/UK |
| CD67G0CCX/UK |
| HDM67G0C2CX/UK |
| HDM67G0CCW/UK |
| HDM67G9C2CX/UK |
| HDM67G9C2CW/UK |
| HDM67G0C2CB/UK |
| CD67G0C2CA/UK |
| HD67G02CCW/UK |
| HDM67G9C2CSB/UK |
| HDM67G8C2CX/UK |
Indesit models
| Model number |
|---|
| ID67G0MCW/UK |
| ID67G0MCX/UK |
| ID67G0MCB/UK |
| ID67G0MMB/UK |
Your appliance must also fall within the production batch of 25 October to 22 November 2024 to be affected. The official safety site will confirm this when you enter your model and serial number.
What should you do right now?
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Stop using the appliance immediately if you believe your cooker may be on the affected list. Do not use it until you have checked and received confirmation it is safe.
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Find your model number. Check the rating plate on your cooker, usually found on the inside of the oven door frame or on the back of the appliance.
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Check the official safety site. Enter your model and serial number at hotpointindesitgascookersafety.com to confirm whether your appliance is affected.
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Register for a remedy. If your appliance is confirmed as affected, follow the instructions on the safety site to arrange a free repair or replacement from Hotpoint or Indesit.
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Tell others. If you know anyone with a Hotpoint or Indesit gas cooker, share this notice with them so they can check their appliance too.
Check your cooker now on the official safety site
This is the only reliable way to confirm whether your specific appliance is affected. The check takes less than a minute.
What gas safety should you know?
A gas leak in the home is a serious hazard. If you smell gas at any time, whether or not your cooker is on the affected list, you should act immediately.
- Do not turn any electrical switches on or off. A spark from a switch can ignite escaped gas.
- Do not use a naked flame or smoke indoors. Extinguish any flame already lit if it is safe to do so.
Open windows and doors to ventilate the property. Maximise airflow to disperse the gas.- Turn off the gas supply at the meter if it is safe to do so.
- Leave the property immediately. Get all occupants out before doing anything else.
- Call the National Gas Emergency Service on 0800 111 999 (free, 24 hours).
Gas appliance repairs must only be carried out by a Gas Safe registered engineer. You can find a registered engineer at GasSafeRegister.co.uk. For general appliance safety advice, see our appliance safety guide.
What are you entitled to?
If your appliance is confirmed as affected, Hotpoint and Indesit are obligated to provide a remedy at no cost to you. This will be confirmed through the official safety site, but may include a free repair carried out by an engineer or a replacement appliance.
For more information on your rights when an appliance is subject to a safety recall, see our guide to consumer rights and appliances.
You are entitled to
A free remedy – repair or replacement – arranged by Hotpoint or Indesit. You should not have to pay anything.
Do not
Attempt to continue using the appliance, carry out your own repair, or pay for a third-party repair before contacting the manufacturer.
Frequently asked questions about the Hotpoint and Indesit gas cooker recall
How do I know if my cooker is affected?
Check your model number against the list above, then verify using the official manufacturer safety site at hotpointindesitgascookersafety.com. Your model number is on the rating plate, usually found on the inside of the oven door frame.
My model is on the list – can I still use my cooker?
No. If your model appears on the affected list and was produced in the relevant batch, you should stop using the appliance immediately. Contact Hotpoint or Indesit via the official safety site to arrange a free remedy before using it again.
What is a lid shut-off valve?
The lid shut-off valve is a safety mechanism on freestanding gas cookers with a drop-down lid. When the lid is closed, the valve automatically cuts off the gas supply to the burners. The fault identified in this notice means this valve may develop a gas leak after repeated use over time.
I can smell gas – what should I do?
Do not touch any electrical switches. Open windows and doors, turn off the gas at the meter if safe to do so, leave the property immediately, and call the National Gas Emergency Service on 0800 111 999 (free, 24 hours).
Will the repair or replacement be free?
Yes. Safety recalls are carried out at no cost to the consumer. You should not be asked to pay for any repair or replacement related to this safety notice. Register via the official safety site at hotpointindesitgascookersafety.com.
Are other Hotpoint or Indesit appliances affected?
This safety notice relates specifically to the 17 gas cooker models listed above, produced between 25 October and 22 November 2024. Other Hotpoint and Indesit appliances are not believed to be affected by this particular issue. For other safety notices, see our appliance safety page.
I bought my cooker second-hand. Am I still entitled to a free remedy?
Yes. Safety recalls apply to the product regardless of whether it was purchased new or second-hand. The manufacturer’s obligation under product safety regulations is to remedy the safety defect in any affected unit still in use, regardless of how many owners it has had. Use the official safety check site at hotpointindesitgascookersafety.com to register your appliance.
If you can smell gas, call the National Gas Emergency Service immediately. Free, 24 hours.
Other safety notices
CAPLE fridges safety notice warning
Caple has issued a safety notice for Ri551, Ri731, and Ri732Fa fridges manufactured in 2007 and 2008, after a fault was identified that can cause a component to overheat and create a small fire risk. If you have one of these models, check the serial number against the production date codes below. If your fridge is affected, stop using it and contact Caple immediately to arrange a free safety modification.
Caple has issued a safety notice covering certain fridge models manufactured between 2007 and 2008. A component inside affected fridges can overheat and, in rare cases, present a small risk of fire. The notice was originally issued in 2015 and has been reissued since to reach any remaining units still in use – including those in rental properties, second homes, garages, and outbuildings where they may have been forgotten.
If you have a Caple fridge from this period, check whether it is affected using the serial number guide below and contact Caple immediately if it is. Do not wait – stop using the appliance until it has been assessed or modified by Caple.
Which Caple fridge models are affected?
The safety notice applies to three Caple fridge models manufactured in a specific production window. The model number is printed on the rating plate, usually inside the fridge near the top of the food compartment, on the side wall, or behind the salad drawer.
- Caple Ri551
- Caple Ri731
- Caple Ri732Fa
Not every fridge with these model numbers is affected – only those manufactured within specific production date windows in 2007 and 2008. The serial number is the only way to confirm whether a particular fridge needs the safety modification.
If you are not sure where to look, our guide on how to find an appliance model number covers all the common locations for built-in and freestanding fridges.
How do I check my Caple serial number?
The serial number on affected Caple fridges is a 20-character alphanumeric code. The production date is encoded in characters 14 and 15 of that code, counting from the left.
For a serial number of BC0C40E0C00BG77W0093, characters 14 and 15 are 77. If your serial number has one of the date codes listed below in those positions, your fridge is affected and must be modified.
Affected production date codes (characters 14 and 15)
| Production year | Affected character pairs |
|---|---|
| 2007 | 71, 72, 73, 74, 75, 76, 77, 78, 79, 7A, 7B, 7C |
| 2008 | 81, 82, 83, 84, 85, 86, 87, 88, 89, 8A, 8B, 8C |
If your fridge has one of the affected model numbers and characters 14 and 15 of its serial number match any pair in the table, the fridge is affected and must be modified before further use.
What should I do if my Caple fridge is affected?
Caple carries out the safety modification free of charge. The process is straightforward but it does require the appliance to be unplugged and not used until the modification has been completed.
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Find the serial number label. The label is usually inside the fridge near the top, on the side wall, or behind the salad drawer. Caple’s own website shows the exact location for each affected model.
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Write down the full 20-character serial number. Identify characters 14 and 15 by counting from the left.
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Compare the two characters against the table above. If they match any pair shown, your fridge is affected.
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Stop using the fridge. Switch it off at the wall, transfer food to another fridge or freezer if possible, and leave the door slightly ajar to prevent mould.
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Contact Caple directly to arrange the safety modification. Use the contact details on the Caple Appliances website – they will arrange the repair at no cost to you.
The most current contact details, model-specific serial number locations, and modification booking information are available on the Caple Appliances website. Always use the manufacturer’s official channel for safety modifications.
These fridges were manufactured in 2007 and 2008 and many will have changed hands since. They may now be in rented properties, second homes, holiday lets, garages, or outbuildings where the original safety notice never reached the current owner. If you know of an old Caple fridge from this era, share this notice with whoever uses it.
Other current fridge and appliance safety notices
Caple is not the only manufacturer to have issued a fridge or freezer safety notice in recent years. If you have an older appliance, it is worth checking whether your model is affected by any active recall.
Frequently asked questions
Which Caple fridge models are affected by the safety notice?
The Caple safety notice covers three model numbers – Ri551, Ri731, and Ri732Fa – but only fridges manufactured in 2007 or 2008. Whether a specific fridge is affected depends on characters 14 and 15 of the 20-character serial number. The codes 71-79, 7A-7C, 81-89, and 8A-8C indicate an affected production date.
What is the actual fire risk with these Caple fridges?
The fault relates to an internal component that can overheat under certain conditions. Caple describes the risk as small but real, which is why the modification is free of charge and mandatory rather than optional. The exact technical detail of the modification is not normally given to consumers – what matters is that affected units should not continue in use until repaired.
Can I keep using my Caple fridge until the engineer arrives?
No. The advice from Caple is to stop using the appliance once you have confirmed it is affected, and not to use it again until the safety modification has been carried out. Switch it off at the wall, move perishable food to another fridge or freezer where possible, and leave the door slightly open to prevent mould building up while the appliance is out of service.
Is the Caple safety modification free of charge?
Yes. Manufacturer-issued safety modifications are always free to the owner, regardless of how old the appliance is or whether the original guarantee has expired. You do not need a receipt, proof of purchase, or any form of warranty cover to claim the modification.
What if I bought the Caple fridge second-hand?
The safety modification applies to the appliance regardless of who owns it now. If you bought the fridge second-hand, contact Caple directly with the model and serial number – they will arrange the modification at no cost. You do not need any paperwork from the previous owner.
Where do I find the serial number on a Caple fridge?
The rating plate carrying the model and serial number is usually inside the food compartment – near the top, on the side wall, or behind the salad drawer. If you cannot find it, our guide on how to find an appliance model number covers all the common locations.
Hotpoint Fridge Freezer Safety Notice
Following investigation by the UK Government and Whirlpool, no safety issue was found with Hotpoint fridge freezer models FF175BP (white) and FF175BG (graphite), manufactured between March 2006 and July 2009. The original safety notice has been withdrawn. Owners can continue to use these appliances as normal – no action is required.
This page records a safety concern that was raised about two specific Hotpoint fridge freezer models, and the subsequent official clearance issued by Whirlpool and the UK Government. Whitegoods Help maintains this record so owners who saw the original notice can confirm its withdrawal and the official outcome.
Which Hotpoint fridge freezer models were affected?
The models subject to the original safety review were two variants of the same fridge freezer, distinguished only by colour finish. Both were manufactured during the same production window.
- Hotpoint FF175BP (white)
- Hotpoint FF175BG (graphite)
Both models were manufactured between March 2006 and July 2009. The model and serial numbers are printed on the rating plate, usually inside the fridge compartment. If you are unsure where to look, our guide on how to find an appliance model number covers the common locations.
What was the background to the original safety notice?
Following reports in 2017 that a fridge freezer may have been the source of the Grenfell Tower fire, Hotpoint initially identified these two models as warranting investigation. An interim safety notice was issued and owners of the affected models were advised to check their appliances while a full review was carried out.
The Grenfell Tower Inquiry was a formal public inquiry that ran for several years and examined the cause and wider circumstances of the fire in detail. The Inquiry’s findings are a matter of public record and this page does not seek to summarise them. The focus here is limited to the subsequent product safety clearance issued for these two Hotpoint models.
What was the official outcome?
Following investigation by both the UK Government and Whirlpool, the parent company of Hotpoint, the original safety notice was withdrawn. Whirlpool issued the following statement.
Investigations by the UK Government and Whirlpool have confirmed there are no safety issues with Hotpoint fridge freezer models FF175BP (white) and FF175BG (graphite). As previously advised, owners of these products can continue to use them as normal.
Whirlpool statement on Hotpoint FF175BP and FF175BG
Hotpoint subsequently removed the original safety notice from their website following this clearance. The withdrawal of the notice and the official statement are the position that currently stands.
If you own a Hotpoint FF175BP or FF175BG from this production window, no action is needed. The original safety notice has been formally withdrawn following the official investigation, and these models can be used as normal.
More appliance safety information
Other fridge freezer safety notices have been issued by manufacturers including Beko, Caple, Gorenje, and LEC. If you have an older appliance from another brand, it is worth checking whether your model is affected by any active recall.
Frequently asked questions
Is there a current safety issue with the Hotpoint FF175BP or FF175BG?
No. Following investigation by the UK Government and Whirlpool, no safety issue was identified with either model. The original safety notice was withdrawn and Hotpoint removed it from their website. Owners can continue to use these appliances as normal.
Do I need to do anything if I own one of these models?
No action is required. The official clearance from Whirlpool explicitly confirmed that owners can continue to use the appliances as normal. Standard appliance safety practice still applies – keep the area around the appliance clear, use a working RCD, and have a working smoke alarm in the kitchen – but no specific action is needed for these models.
Who investigated the safety concern?
Both the UK Government and Whirlpool – the parent company of Hotpoint – carried out investigations. The original safety notice was withdrawn following those investigations, and Whirlpool issued a public statement confirming no safety issue had been found.
Why was the original safety notice issued in the first place?
The original notice was issued by Hotpoint in 2017 following reports that a fridge freezer may have been involved in the Grenfell Tower fire. As a precaution, Hotpoint identified the FF175BP and FF175BG as the models warranting initial investigation. The notice asked owners to check their appliances while the investigation was carried out. Once the investigation concluded no safety issue existed, the notice was withdrawn.
How can I check whether I have one of the affected models?
The model number is printed on the rating plate, usually inside the fridge compartment – on the side wall, near the top, or behind the salad drawer. Look for FF175BP for the white version or FF175BG for the graphite version. Production dates between March 2006 and July 2009 fall inside the original review window. Our guide on how to find an appliance model number covers the typical label locations.
Where can I get the most current information?
The most current information always comes directly from the manufacturer. Contact Hotpoint or visit their website for any updates. Whitegoods Help maintains this page as a historical record of the original notice and its formal withdrawal for the benefit of owners who saw the original notice.
Beko & Blomberg tumble dryer safety notice
A safety notice covers a number of Beko and Blomberg 8kg and 9kg condenser tumble dryers manufactured between May and November 2012. A faulty internal component can cause a fire. If your dryer is one of the listed models, stop using it, check it against the manufacturer’s online tool, and arrange the free 30-minute repair through Beko or Blomberg directly.
A safety notice has been issued for a number of Beko and Blomberg condenser tumble dryers manufactured between May and November 2012. A component inside affected dryers presents a fire risk. If you have one of the model numbers listed below, Whitegoods Help recommends you check whether your dryer is affected and arrange the free repair as soon as possible.
Affected dryers are 8kg and 9kg condenser tumble dryers manufactured between May 2012 and November 2012. A faulty component can cause a fire. Stop using the dryer until it has been inspected and, if necessary, the component replaced. The repair is free and takes approximately 30 minutes.
Which Beko and Blomberg dryer models are affected?
The safety notice applies to five specific model numbers across both brands. The model and serial numbers are printed on a label inside the door opening or on the rear of the appliance.
- Beko DCU9330W
- Beko DCU9330R
- Beko DCU8230
- Blomberg DSC85W
- Blomberg TKF8439A
Only dryers manufactured between May 2012 and November 2012 are affected. Dryers with these model numbers made outside that production window do not require the modification, but the manufacturer’s check tool is the definitive way to confirm.
If you are not sure where to look, our guide on how to find an appliance model number covers the common locations on tumble dryers.
What should you do if your dryer is affected?
Three short steps. None of them costs anything – the manufacturer covers the repair in full regardless of guarantee status.
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Find the model and serial numbers. Check the label inside the door opening or on the rear of the appliance. Write down the full model number, serial number, and production date if shown.
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Check the manufacturer’s online tool. Beko and Blomberg both run a check page where you enter the model and serial number to confirm whether your specific dryer is affected. Links are in the alert below.
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Stop using the dryer and book the free repair. If the dryer is confirmed affected, stop using it immediately and arrange the free repair through the manufacturer. The component replacement takes around 30 minutes.
Use the manufacturer’s own check tools to confirm whether your specific dryer requires the repair. If the links below are no longer active, contact Beko or Blomberg directly through their official websites.
Can you keep using the dryer while you wait?
No. If your specific dryer is confirmed affected by the check tool, the manufacturer advice is clear: stop using it immediately and do not run it again until the modification has been completed. The risk is real – tumble dryer fires from this period have caused house fires.
Whether or not your dryer is part of this specific safety notice, the general advice on tumble dryers always applies. Never leave one running while out of the house or asleep, clean the lint filter after every load, and have a working smoke alarm in the area. See our guide on the wider tumble dryer fire-risk safety notices covering other brands and models.
These dryers are now well over a decade old and many will have changed hands, been given away, or be in use in a second home, holiday let, or rental property where the original safety notice never reached the current owner. If you know of an old Beko or Blomberg condenser tumble dryer from 2012, please share this notice with whoever uses it.
Other current tumble dryer and appliance safety notices
Beko and Blomberg are not the only brands to have issued tumble dryer safety notices. If you own an older dryer from a different brand, it is worth checking whether it is part of an active recall too.
Frequently asked questions
Which Beko and Blomberg tumble dryer models are affected by the safety notice?
The notice covers five models: Beko DCU9330W, Beko DCU9330R, Beko DCU8230, Blomberg DSC85W, and Blomberg TKF8439A. Only dryers in these model ranges manufactured between May 2012 and November 2012 are affected. The manufacturer’s online check tool is the definitive way to confirm whether your specific dryer requires the repair.
How do I check whether my specific dryer is affected?
Beko and Blomberg both run an online check page where you enter the model and serial number from the rating plate. If the links in this article are no longer active, contact the manufacturer directly through their official website. Our guide on how to find an appliance model number shows where the rating plate sits on most tumble dryers.
Is the Beko or Blomberg tumble dryer repair free of charge?
Yes. Manufacturer-issued safety modifications are always free to the owner, regardless of how old the appliance is or whether the original guarantee has expired. You do not need a receipt or any proof of purchase to claim the repair.
How long does the safety modification take?
The component replacement itself takes approximately 30 minutes once the engineer is on site. The wait for an appointment can be longer depending on demand, particularly when a safety notice is first publicised – book as early as possible.
Can I keep using my dryer until the engineer arrives?
No. If your dryer is confirmed affected, the manufacturer advice is to stop using it immediately and not to use it again until the repair is complete. The fault is a fire risk and the precaution applies even though the modification appointment may be days or weeks away.
What if I bought the tumble dryer second-hand?
The safety modification applies to the appliance regardless of who owns it now. If you bought it second-hand, contact Beko or Blomberg directly with the model and serial number – they will arrange the free repair. You do not need any paperwork from the previous owner.
Logik LVD7W15 tumble dryers fire risk
A safety notice covers Logik LVD7W15 tumble dryers manufactured between March and April 2016. The heating element in affected dryers can overheat and catch fire. If you have one, unplug it immediately and contact Currys – who sell the Logik brand exclusively – to arrange the free safety repair.
A safety notice has been issued for Logik LVD7W15 tumble dryers manufactured between March and April 2016. The heating element in affected dryers can overheat and, in some cases, catch fire. Whitegoods Help recommends that anyone with this model stops using it immediately and arranges the free repair through Currys.
Logik LVD7W15 tumble dryers manufactured between March 2016 and April 2016 have been identified with a serious safety issue. The heating element can overheat and catch fire. Unplug the dryer and do not use it again until it has been made safe by Currys.
Which Logik tumble dryer models are affected?
The safety notice applies to one specific model and a tight production window. Dryers with this model number made outside the window are not part of the notice.
- Logik LVD7W15 manufactured between March 2016 and April 2016
Logik is a brand sold exclusively through Currys in the UK, which is why the recall is handled through Currys rather than a separate manufacturer. The model number and serial number are printed on a label behind the dryer door.
If you cannot see the label clearly, our guide on how to find an appliance model number covers the common label locations on tumble dryers.
What should you do if you own one?
Three short steps. The repair itself is fully covered by Currys regardless of how long ago you bought the dryer.
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Stop using the dryer and unplug it. Pull the plug at the wall immediately. Do not run it again, even briefly, until the safety repair has been completed.
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Find the model and serial numbers. Look on the label behind the door. Write down the full model number and the serial number – you will need both to book the repair.
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Contact Currys to arrange the free safety repair. The original campaign phone number was 0344 561 6202. Quote your serial number and the postcode you used at purchase. If the number is no longer active, use Currys’ main customer service channels via their website.
The number 0344 561 6202 was set up specifically for this safety notice and may have been retired since. If you cannot reach it, contact Currys through their main customer service channels or visit the Currys website for current contact details for the safety campaign.
Original contact hours when the campaign launched were Monday to Friday 9am to 8pm, Saturday 9am to 6pm, and Sunday 10am to 5pm. Calls were charged at local rates.
Can you keep using the dryer while you wait for the repair?
No. The risk of fire is the reason the dryer has been recalled – it is not a precautionary checkup. Leave the dryer unplugged and do not run it for any reason until Currys has carried out the repair.
Whether or not your dryer is part of this specific safety notice, the general advice on tumble dryers always applies. Never leave one running while out of the house or asleep, clean the lint filter after every load, and keep a working smoke alarm in the area. See our wider list of tumble dryer fire-risk safety notices covering other brands and models.
If you know anyone who has a Logik LVD7W15 tumble dryer, please share this notice with them immediately. These dryers are now several years old and may have changed hands, been given away, or be in use in a second home, holiday let, or rental property where the original safety notice never reached the current owner.
Other current tumble dryer and appliance safety notices
Logik is one of several brands to have issued a tumble dryer safety notice in recent years. If you own an older dryer from a different brand, it is worth checking whether it is part of an active recall too.
Frequently asked questions
Which Logik tumble dryer models are affected by the safety notice?
The notice covers the Logik LVD7W15 only, and only those units manufactured between March 2016 and April 2016. Dryers with the same model number made outside that production window are not part of the recall, but the model and serial number on the label behind the door are the definitive way to confirm.
How do I check whether my specific Logik dryer is affected?
Find the model and serial number on the label behind the dryer door, then contact Currys with both numbers and the postcode you used at purchase. Currys will check the production date against the recall list and arrange the free repair if your dryer is affected. Our guide on how to find an appliance model number covers the typical label locations.
Is the Logik safety repair free of charge?
Yes. Safety repairs are always free regardless of how old the appliance is or whether the original guarantee has expired. You do not need a receipt or proof of purchase – Currys can locate the original purchase from your postcode and the dryer’s serial number.
Can I keep using my Logik LVD7W15 while waiting for the repair?
No. The dryer is recalled because the heating element can overheat and catch fire – this is an active safety risk, not a precautionary check. Unplug it and leave it unplugged until the repair has been carried out, even if the appointment is days or weeks away.
What if I bought the Logik dryer second-hand?
The safety repair applies to the appliance regardless of who owns it now. If you bought it second-hand, contact Currys directly with the model and serial number – they will arrange the free repair without needing any paperwork from the previous owner. You may need to provide your own current address and postcode rather than the original purchase postcode.
What if the Currys phone number for the safety notice is no longer working?
Dedicated safety campaign numbers are often retired once the bulk of affected units have been repaired. If 0344 561 6202 is no longer in service, contact Currys through their main customer service number or website, mention that you have a Logik LVD7W15 tumble dryer subject to a safety notice, and they will route you to the right team.
Gas leak risk with some Bosch and Neff gas hobs
A safety notice covers Bosch NGU4151DB and Neff T20S31N0 built-in gas hobs manufactured between January 2009 and October 2011. The installed gas connector can develop a fault that allows gas to escape. If you have one of these models, turn off the gas supply to the hob, stop using it, and contact BSH to arrange the free connector replacement – which must be carried out by a Gas Safe registered engineer.
A safety notice has been issued for specific Bosch and Neff built-in gas hobs. A potential fault with the installed gas connector means that, in extremely rare cases, gas can escape in an uncontrolled manner – creating a risk of explosion. Whitegoods Help recommends that anyone with an affected model stops using the hob immediately, isolates the gas supply, and arranges the free repair through BSH (the parent company of Bosch and Neff).
Affected Bosch and Neff gas hobs have a potential weakness in the installed gas connector. In certain circumstances this can allow gas to escape. BSH is offering every owner of an affected appliance a free replacement of the gas connector. Turn off the gas supply to the hob now and do not use it again until the repair has been completed by a Gas Safe registered engineer.
Which Bosch and Neff gas hob models are affected?
The safety notice covers two specific built-in gas hob models, both manufactured during the same production window. The model and serial numbers are printed on the rating plate, usually on the underside of the hob or in the documentation supplied with the appliance.
| Brand | Model number | Production period |
|---|---|---|
| Bosch | NGU4151DB | January 2009 – October 2011 |
| Neff | T20S31N0 | January 2009 – October 2011 |
The rating plate on a built-in gas hob is normally on the underside of the appliance, which makes it hard to see once installed. Check the original installation documentation, or our guide on how to find an appliance model number for the common label locations.
What should you do if your hob is affected?
Three steps, in this order. The first one matters even before you have confirmed whether your specific hob is on the list – the gas isolation is a free precaution while you check.
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Turn off the gas supply to the hob immediately. There should be an isolating valve on the gas pipe near the hob, usually inside an adjacent cupboard. Turn it perpendicular to the pipe to close it. Stop using the hob until the connector has been replaced.
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Check the model and production date. Confirm that your hob is one of the two affected models and that the production date falls within January 2009 to October 2011. BSH’s safety notice page includes a photograph of the affected hobs and a freephone contact number.
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Arrange the free gas connector replacement through BSH. Visit the manufacturer’s safety notice page for the current contact details and booking instructions: BSH gas hob safety notice. The replacement is free of charge regardless of guarantee status or how the hob was acquired.
Gas connector replacement must be carried out by a Gas Safe registered engineer. It is illegal in the UK for anyone else to work on a fixed gas appliance, and it would invalidate insurance even where the work was technically successful. Do not attempt to inspect or replace the connector yourself, and do not accept work from anyone who cannot show a current Gas Safe ID card.
What should you do if you smell gas?
A gas leak is an immediate emergency, separate from arranging the longer-term safety modification. The advice below applies whether or not your hob is part of this specific notice.
If you smell gas at any time, leave the property immediately. Do not operate any electrical switches, plugs, or sockets – including light switches or doorbells – as a spark can ignite gas in the air. Do not strike matches, light cigarettes, or use a phone inside the property. Open doors and windows on your way out if it is safe to do so, then call the National Gas Emergency Service on 0800 111 999 from a safe location.
These hobs were manufactured between 2009 and 2011 and many will still be installed in kitchens whose owners never saw the original safety notice. Built-in appliances are particularly easy to overlook because the rating plate is hidden once installed. If you know anyone with a Bosch or Neff gas hob from this period, share this notice with them.
Other current appliance safety notices
The BSH gas hob notice is one of several active manufacturer safety notices. If you own an older appliance from another brand, it is worth checking whether your model is affected by any current recall.
Frequently asked questions
Which Bosch and Neff gas hob models are affected by the safety notice?
Two specific models: the Bosch NGU4151DB and the Neff T20S31N0. Only units manufactured between January 2009 and October 2011 are part of the notice. Hobs with the same model numbers made outside that production window are not affected, but the rating plate is the definitive way to confirm.
What is the actual risk with these gas hobs?
The installed gas connector has a potential weakness that, in certain circumstances, can allow gas to escape in an uncontrolled manner. In extremely rare cases this could create a risk of explosion. The risk is real enough that BSH has issued a recall and is paying for free replacement of the connector on every affected appliance.
Can I keep using the hob until the engineer arrives?
No. If your hob is one of the affected models, turn off the gas supply at the isolating valve and do not use it again until the connector has been replaced. The risk is the reason the recall exists – it is not a precautionary inspection. The repair is normally booked promptly but if the wait is long, leave the gas isolated rather than using the hob in the meantime.
Is the BSH gas hob repair free of charge?
Yes. Manufacturer safety repairs are free regardless of how old the appliance is, whether the original guarantee has expired, or whether you bought the hob new or second-hand. You do not need a receipt or proof of purchase to claim the repair.
Who can carry out the gas connector replacement?
Only a Gas Safe registered engineer is legally permitted to work on a fixed gas appliance in the UK. BSH will arrange a qualified engineer as part of the free repair. Do not attempt to inspect or replace the connector yourself, and do not accept work from anyone who cannot show a current Gas Safe ID card – this protects both your safety and your insurance.
What should I do if I smell gas?
Leave the property immediately. Do not operate any electrical switches, plugs, sockets, or doorbells – a spark can ignite gas in the air. Do not light matches or use a phone inside. Open doors and windows on your way out if it is safe to do so, then call the National Gas Emergency Service on 0800 111 999 from a safe location outside the property.