There is a clause that limits claims, though in fairness, it’s unlikely most people would be affected. However, it is possible that someone could get caught out by a limitation in the small print of Miele’s extended parts & labour warranties. Especially if they were using a Miele in a commercial or semi-commercial situation such as at a nursing home or a pub.
Miele will not bear costs for repairs where appliance break down is due to use that extends 10,000 operating hours ”
I’m not saying the clause in the small print is necessarily unfair. It’s probably designed to weed out commercial use, which of course is not covered. With Miele washing machines, each wash is logged by the software running the programmes. Miele engineers can connect to the washing machine to see exactly how many hours the washing machine has run since purchase.
I do have anecdotal evidence that one woman did clock up 20,000 washes in about 9 and a half years although I don’t know how. To exceed the limit you would need to wash around 20 washes a week for 10 years (this is a rough calculation based on 40 degree cottons wash as clearly it depends which programmes are used).
It is true to say though, that if you are a domestic user, but washing above average for whatever reason (potentially including simply having a large family) you could find you don’t get the full cover if you exceed the 10,000 hours usage. This dilemma is discussed in the comments below.
The 10,000 hour wash limit is also stated in the 5 year warranty certificate. You would expect the limit to be reduced to 5,000 washes for 5 year cover but it isn’t. You would have to do almost 40 washes a week to run out of cover on a 5 year warranty so it seems the only real potential issue is on the ten year warranties. This looks like an oversight by Miele in that they haven’t adjusted the figure for the much lower coverage.
Please note that ALL Miele tumble dryers qualify for 5 years free cover BUT IT MUST BE PURCHASED AT THE SAME TIME as a Miele washing machine. Complete this form to activate your free 10 year washing machine cover and to activate your 5 year tumble dryer cover, which will only be valid if purchased with a washing machine. Please include proof of purchase for validation purposes.
So as always, reading small print is essential when looking at offers.