Last updated on May 19th, 2017
I’ve had 40 years of experience in most aspects of the white goods trade and was apprentice trained by a large Hoover dealer at 16 (Wigfalls). Out on the road as an appliance repairman aged 19, and self employed at 22.
I’ve worked as a manufacturer’s and authorised dealer’s service engineer, a sole trader, and as partner in an independent appliance repairs & sales business employing several people.
I’ve traded as an authorised Hoover sales dealer, and an authorised Asko washing machine sales and repair dealer. I’ve also worked in a call centre taking calls from the public. Then I’ve worked for one of the major multiple retailers (Comet), first as an engineer, and then as part of the team working out the repair runs for up to 14 white goods engineers.
So I’ve experienced the white goods trade from many different angles. And of course I’ve had a lot of experience as a consumer too.
How do my sites earn money?
I don’t sell anything so I have no vested interests. This allows me to write in a very balanced way. My articles are designed to help the consumer but I try to see everyone’s point point of view – consumer, manufacturer, repairer, trader and retailer’s. The only vested interest I have is to create good content that is useful and trusted. Then hopefully my articles continue to be read by many people. Some of whom I hope will use my carefully chosen and relevant affiliate links and ads. It’s the same principle as free newspapers except any ads will be relevant to white goods.
I write about what’s important to me or useful to readers instead of what might generate income. So you will see a lot of articles about DIY repair safety and appliance safety warnings and notices. I turn down a lot of advertising revenue because I want to keep all ads as a useful resource related to this site’s content and purpose. Without your support I wouldn’t be able to continue.
If you like my sites and would like to support me please consider using affiliated links or adverts if you need to make a purchase. That will help support my sites at no extra cost to you. Also if you “like” or share my articles on social media (very important these days) it will be a great help thanks. Whitegoodshelp is not big business, or a faceless organisation. It’s just me doing everything, and writing to help the consumer.
Articles linked to and quoted by journalists and researchers
I’ve been quoted in various publications and involved in media articles and broadcasts including several live radio interviews. I’ve also been involved in investigative research projects for Which? and consulted by BBC Watchdog and The Gadget show. I’ve also done consultancy work for a large spares company.
I was one of the independent experts taking part in a major Which? investigation into the decreasing repairability of modern washing machines. The research resulted in a large 4 page article in Which? magazine (March 2015)
Consulted and heavily quoted in a Daily Mail article warning about the dangers of leaving certain appliances running whilst no one is in the house or people are asleep (June 2015)
Follow up article in The Times about buying washing machines quoting from my buying advice articles. (May 2013)
Article in The Times about buying washing machines based heavily on quotes from my buying advice articles. (My 2013)
My articles on exploding door glass and washing machines attracted national coverage in several UK newspapers as well as some international. Interviewed on BBC Radio Newcastle on the topic and consulted by several journalists from press and TV (Oct 2012)
Consulted & quoted in major Which? reports into the reliability and repairability of modern appliances (Which? Magazine August 2011 & Which? Magazine June 2012)
Quoted & recommended in Daily Mail article on low temperature washing (Oct 2011)
Washerhelp quoted and recommended several times in The Guardian
Quoted & recommended several times in the Telegraph’s Ask Jeff Howell column
White goods sector industry report by Greenlightsearch found Washerhelp.co.uk the 14th "best positioned and hence most visible web sites" in the white goods sector in May 2010 and the 4th "most visible website for dishwasher & laundry product searches" (despite Washerhelp focusing exclusively on washing machines)
Opinion on washing machine issues sought by live telephone interview on BBC local radio (Nov 2006, Jan 2007, & Jan 2008)
Plus consulted by BBC Watchdog prior to their exploding washing machines feature in 2013
Commissioned to help raise awareness of Misconnections in washing machines and dishwashers by Connectright campaign (for WaterUK, Environmental Agency, DEFRA). Invited to Parliamentary launch of the campaign at the Houses of Parliament (Feb 2010)
Quoted and recommended by Times journalist Anna Shepard in the Saturday Times (Sept 2006)
Mentioned in The Sheffield Star (consumer action page)
Recommended in The Independent (Will Andersons column Nov 2006). Washerhelp mentioned in a Sarah Sands article (26 FEBRUARY 2012)
Quoted and recommended in a washing machine feature by Channel 4s Grand designs magazine (Feb. 2006)
Quoted and recommended in a washing machine feature in the In Your Home magazine (Nov 2006)
Personally recommended by Martin Lewis (TVs money saving expert) on his website, and on one of his weekly newsletters, as well as by individual members of his forums
Consulted by a researcher for Channel 5s The Gadget Show about a feature on washing machines (Dec 2008)
Used as research for a home laundry chapter and credited in Ms Harriss Book of Green household management (Jan 2009)
4 articles used as citation references in the washing machine entry on Wikipedia
Received 5 Stars – highly recommended in Web Active magazine review (issue 39 – 2004)
Washerhelp.co.uk was featured as Website of the day on BBC Humberside website
Washerhelp Reviewed several times on Dooyoo.co.uk (reviews by the public)