Washing machines exploding
A known design and manufacturing fault in certain Hotpoint, Indesit, Hoover, and Candy washing machines produced between 2007 and 2009 can cause the inner drum to split or come apart on spin, forcing laundry and metal drum fragments through the outer plastic casing at high speed. If you own one of these machines, check whether your model is affected using the official safety notices below and reduce spin speed as a precaution.
If the door glass has shattered or exploded, that is a separate issue covered in our guide on washing machine door glass danger. Continue reading this article only if the drum has burst through the top or sides of the machine.
Drum failure at high spin speed is a serious safety hazard. When an inner drum splits or separates at its seams at 1400 or 1600rpm, the centrifugal forces involved can project debris across a room at significant velocity. This is not a theoretical risk – incidents have been reported in the UK and internationally.
What Is Happening and Why
The inner stainless steel drums of affected machines are splitting at their seams or coming apart during high-speed spin cycles. When this happens, the laundry and fragments of the drum can burst through the plastic outer drum and through the lid and control panel of the machine.
Several factors contribute to this fault:
- Modern machines spin at much higher speeds than older designs – many at 1400 or 1600rpm – placing far greater stress on the drum and its seams
- Outer drums are now made from plastic rather than the heavier steel used in older machines. Plastic outer drums are more susceptible to being breached if the inner drum fails
- There is credible evidence that component specifications – motors, suspension, and drum construction – have not been upgraded to match the increased stress of higher spin speeds
Which Machines Are Affected?
The fault was identified primarily in Hotpoint and Indesit washing machines, with additional reports involving Hoover and Candy machines. Machines produced during periods in 2007 to 2009 have been identified as potentially affected – particularly models with 1400rpm or 1600rpm spin speeds.
Hotpoint and Indesit have issued official safety notices. Check your model number against these notices to determine whether your specific machine is listed as affected. Note that the absence of a model from the official notice does not guarantee it is completely safe – the notices were issued reactively and do not necessarily cover all affected production.
What to Do if You Own an Affected or Potentially Affected Machine
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Check your model number against the official safety notices above. If your model is listed, follow the manufacturer’s instructions – which may include a free repair or replacement. -
Keep people and pets out of the room when the machine is on spin, particularly during the final high-speed spin cycle. This is good practice for all washing machines and appliances generally. -
Reduce the spin speed if your machine allows it. Selecting 1000rpm instead of 1400 or 1600rpm significantly reduces the forces involved. At lower spin speeds a drum failure is less likely and, if it did occur, less violent. See our guide on washing machine spin speeds. -
Do not leave the machine running unattended – particularly on high-speed spin programmes. This is standard safety advice for all large appliances including dishwashers and tumble dryers.
Reducing spin speed and keeping the room clear are precautionary measures, not guaranteed prevention. If your model number appears on the official safety notice, the only certain solution is to follow the manufacturer’s remedy process.
Why This Happened: A Manufacturing and Regulatory Failure
The response from manufacturers to initial reports was inadequate. Early statements claimed UK machines were not affected, which proved incorrect. Later statements suggested only two models were involved, which also proved incorrect. Official safety notices were not issued proactively but only after sustained pressure from consumer groups and media coverage – which delayed the time at which affected owners became aware of the risk.
The broader lesson is that higher spin speeds impose significantly greater mechanical stress on all components – drums, seams, suspension, and the outer casing. When a drum seam fails at 1600rpm the consequences are categorically more serious than at 800rpm. The industry trend toward ever-higher rated spin speeds without corresponding improvements in component quality deserves scrutiny at a regulatory level.
Concerned About Appliance Safety?
Related Guides
Washing Machine Door Glass DangerExploding door glass is a separate issue to drum failure – what causes it and what to do.
Is It Safe to Leave the Washing Machine On?The genuine safety risks from unattended appliances – fire, flood, and mechanical failure.
Washing Machine Spin Speeds ExplainedWhat spin speed ratings mean, how to choose the right speed, and when lower is better.
How Dangerous Are Our Appliances?An honest look at the fire, flood, and mechanical risks from domestic white goods.
Frequently Asked Questions
What does it mean if a washing machine “explodes”?
In this context, it refers to the inner stainless steel drum splitting at its seams or coming apart during high-speed spin. The centrifugal forces at 1400 to 1600rpm can then project the laundry and metal drum fragments through the plastic outer drum and through the machine’s lid and control panel, throwing debris across the room.
How do I know if my washing machine is affected?
Check your model number against the official Hotpoint and Indesit safety notices linked above. The affected machines were primarily produced during 2007 to 2009. If your model is listed, follow the manufacturer’s remedy process. If it is not listed, the official notice does not guarantee it is safe – the notice was issued reactively and may not cover all affected production runs.
Can I make my machine safer without replacing it?
Partially. Reducing the spin speed to 1000rpm or lower significantly reduces the mechanical stress on the drum and the consequences if a failure does occur. Keeping the room clear of people and pets during spin provides a margin of safety if something does go wrong. These are precautions, not guarantees. If the model appears on the official notice, the manufacturer’s remedy is the only certain solution.
Why weren’t customers warned sooner?
Manufacturers initially disputed that UK machines were affected, then later claimed only two models were involved – both of which proved incorrect. Official safety notices were not issued proactively but only after sustained pressure from consumer groups and media coverage including BBC Watchdog. The delayed response meant many owners of affected machines remained unaware of the risk for a significant period.
95 Comments
Grouped into 75 comment threads.
1 reply Whom do l need to contact my candy integrated washing machine started smoking during a wash.
1 reply Bought my indesit washer 2 and a half years ago it's always been loud but at the weekend it started going crazy banging of sides and walking through kitchen then I start smelling burning plastic so I switched it off after a while and not so nervous anymore I took the clothes out only to find what looked like alot of grated plastic inside the drum and the smell was awful, I contacted Hotpoint only to be told id have to pay 110 pound for engineer and then costs for work and parts there after, I was totally shocked as this is obviously a faulty machine, we had a friend of our look inside only to find the suspension leg had ripped off the metal inside
Bought my indesit washer 2 and a half years ago it’s always been loud but at the weekend it started going crazy banging of sides and walking through kitchen then I start smelling burning plastic so I switched it off after a while and not so nervous anymore I took the clothes out only to find what looked like alot of grated plastic inside the drum and the smell was awful, I contacted Hotpoint only to be told id have to pay 110 pound for engineer and then costs for work and parts there after, I was totally shocked as this is obviously a faulty machine, we had a friend of our look inside only to find the suspension leg had ripped off the metal inside
Likely replying to Anna
Hello Anna. If your washing machine’s drum has come undone at the seams and burst through the top of the outer drum it is likely to be suffering from the “exploding” drum fault as described in this article. To check, you should take off the lid and see if the outer plastic drum is in tact or not, and carefully examine the inner drum to see if it has split.
If it hasn’t then it’s a different issue. It would depend on how it’s been used, but if the drum bearings have failed it might be possible to claim against the retailer under the sale of goods act if it is in effect beyond economical repair. It does depend on how it’s been used though, so for an extreme example, if the machine was on twice a day 7 days a week it might be argued that for what they cost and the build quality they are it isn’t surprising it’s completely worn out. Conversely though, at the other end of the spectrum if it was only used by a little old lady twice a week it would be fair to say that 2 and a half years is far too short.
1 reply sat 9th jan 2116 my hotpoint washing machine exploded shattering the granite worktop to pieces, i had just walked away from it, it was quietly spinning at the time so no clue as to what was going to happen. £2000 to replace worktop + the cost of a new machine and clothes. a friend sent me an email with a link to this site or i wouldn't have know about this happening to so many others.
sat 9th jan 2116 my hotpoint washing machine exploded shattering the granite worktop to pieces, i had just walked away from it, it was quietly spinning at the time so no clue as to what was going to happen. £2000 to replace worktop + the cost of a new machine and clothes. a friend sent me an email with a link to this site or i wouldn’t have know about this happening to so many others.
1 reply My Indesit IWE8123 8kg has just exploded. Five minutes before this happened by 7 yr old had gone into the kitchen to put something into the bin. I'm still in shock. It sounded like a bomb. The drum and the concrete block had collasped in sounds (luckily have taken pictures) It was on the last spin and all the water had emptied out. There has been no problems whatsoever with this machine until now. The machine is 3 yrs old. The company I purchased the machine from have shut down and moved on. Can/should I still contact Indesit for advice? I typed in Indesit and the model number and so this. Any help/advice would be appreciated and would like to contact Indesit asap.
My Indesit IWE8123 8kg has just exploded. Five minutes before this happened by 7 yr old had gone into the kitchen to put something into the bin. I’m still in shock. It sounded like a bomb. The drum and the concrete block had collasped in sounds (luckily have taken pictures) It was on the last spin and all the water had emptied out. There has been no problems whatsoever with this machine until now. The machine is 3 yrs old. The company I purchased the machine from have shut down and moved on.
Can/should I still contact Indesit for advice? I typed in Indesit and the model number and so this.
Any help/advice would be appreciated and would like to contact Indesit asap.
Likely replying to Jennifer Rhule
Hello Jennifer. Technically your redress is under the Sale of Goods Act which is with the retailer so it’s not good they have gone. You should definitely contact Indesit to see if they will do anything. The issue raised in this article was about washing machines made several years ago and new models should not supposed to be affected.
1 reply Hi I have a hover all one 10 kg brought a month ago been fine until tonight it started burning I was upstairs ran down and smoke was coming from drum and draw only three pieces of clothing in it turned all electrics off and opened windows smelt like burning rubber scared to sleep now I will be making a call in morning
Hi I have a hover all one 10 kg brought a month ago been fine until tonight it started burning I was upstairs ran down and smoke was coming from drum and draw only three pieces of clothing in it turned all electrics off and opened windows smelt like burning rubber scared to sleep now I will be making a call in morning
Likely replying to Vikki
Hello Vikki. Your incident sounds different, it still sounds serious but unrelated to the exploding washing machines as the washing machine is usually very obviously severely damaged physically. It’s also not supposed to happen on new machines so if it turns out to have been caused by the inner drum punching through the outer drum please let us know.
1 reply Indesit washing machine exploded this morning ripping the kitchen countertop off and the plumbing to the sink. I thought this was a crazy incident that has never happened before. Imagine my surprise when I come across evidence this has happened many times!
Indesit washing machine exploded this morning ripping the kitchen countertop off and the plumbing to the sink. I thought this was a crazy incident that has never happened before. Imagine my surprise when I come across evidence this has happened many times!
In relation to my incident with my indesit machine the sales team only want to pass you around from person to person. They know fine about this problem but still deny it! Known to engineers as code red! Only way to get some where when on te phone is to tell tem you are sick of being passed around and that you will be going to watchdog and the papers about it. Because my machine was still under “manufacturers warranty” for 5 years on parts I still had to pay a call out fee of £100 for an engineer to come look at it. When he opened it the drum was still intact but as I had to pick up all the concrete block which shattered he picked out the remainder concrete and ordered a new concrete block. The concrete on my opinion was not mixed at the correct ratio of sand to cemente and water.
1 reply Hi Andy, I have a indesit w1kl 163 which has just exploded. Just like described in a majority if these posts, drum torn apart, outer drum smashed, large bang at the end of spin cycle. I would appreciate any advice as I plan to ring customer service tomorrow when they re-open and would ideally like them to replace. From what I can gather this is very much a manufacturing fault and is in my eyes their responsibility to help however I don't want to go in blind and be passed from department to retailer trying to resolve. Many Thanks Kate
Hi Andy,
I have a indesit w1kl 163 which has just exploded. Just like described in a majority if these posts, drum torn apart, outer drum smashed, large bang at the end of spin cycle. I would appreciate any advice as I plan to ring customer service tomorrow when they re-open and would ideally like them to replace. From what I can gather this is very much a manufacturing fault and is in my eyes their responsibility to help however I don’t want to go in blind and be passed from department to retailer trying to resolve.
Many Thanks
Kate
Likely replying to Kate McLure
Hello Kate, hopefully Indesit will have a good system in place to deal with these by now but if they don’t, you need to remember that only the retailer who sold it to you has any liability in consumer law. Therefore if they don’t deal with it to your satisfaction you will have to take it up with the retailer.
1 reply My Indesit WIXL 163 1600rpm exploded half an hour ago, it was on final spin and started making a bit of a strange noise then BANG! the whole thing now looks like the picture you have up above. The lid blew off along with the sides of the machine leaving bits of debris everywhere, the big chunk of concrete inside had all shattered. When we took the lid off it looked like the whole drum had blown apart trapping all of the clothes, some of them in tatters. Next job, buy a new washing machine - but choose carefully.
My Indesit WIXL 163 1600rpm exploded half an hour ago, it was on final spin and started making a bit of a strange noise then BANG! the whole thing now looks like the picture you have up above.
The lid blew off along with the sides of the machine leaving bits of debris everywhere, the big chunk of concrete inside had all shattered. When we took the lid off it looked like the whole drum had blown apart trapping all of the clothes, some of them in tatters. Next job, buy a new washing machine – but choose carefully.
Likely replying to julia sherrington
Hi Julia. The exploding washing machines were related to ones manufactured in 2007 to 2009, so in theory at least, none sold now or even recently are supposed to be affected. Let us know what happens. If damage is caused by a fault on the washing machine you should get all reasonable costs of repairing damage dealt with. I presume the Hoover engineer accepted it was a washing machine fault if you got a refund? A common cause of similar symptoms can be coins or other obstructions left inside pockets although if that was suspected I’m sure the engineer would have said so.
1 reply Hi, I have the WIXE 167 model and the drum has just split tonight. No explosion or damage to worktops, however expensive clothes have been ripped in half. I am now left with a broken washing machine and unwearable clothes. Will Indesit replace the washing machine without fuss? And will I be giving compensation for my damaged clothes? Thanks.
Hi, I have the WIXE 167 model and the drum has just split tonight. No explosion or damage to worktops, however expensive clothes have been ripped in half. I am now left with a broken washing machine and unwearable clothes. Will Indesit replace the washing machine without fuss? And will I be giving compensation for my damaged clothes? Thanks.
Likely replying to Thomas
Hi Thomas: Check to see if your machine is one of the ones affected. It doesn’t go just on model numbers, but serial numbers too. The same model can stay in production for a period of time in which things on the production line can change. Use the link in my article under “Official Hotpoint & Indesit Safety Notices”.
If it is, it ought to be straight forward. If it isn’t, they may wash their hands of it depending how old it is. If it isn’t too old though you may well have a claim under the sale of goods act against the retailer for selling you a product with an inherent fault. It all depends on the full circumstances.
1 reply I have (had) an Indesit WIXL 143 2009 which blew up on Saturday 1st Feb, I ordered a new one (Logik) on line thinking it was out of warranty so, hey ho, but then I realise when browsing the internet on Sunday that Indesit knew of this fault and didn't issue a product recall, not only has it broken our kitchen worktop but wrecked a mirror and £200 worth of clothing, I'd gone through our insurance but now Indesit can pay, I am fuming there are all these articles on the net about it and an absolutely dangerous bit of crap is sitting in people's kitchens literally blowing up. Can anyone tell me what outcome they got from complaints, they are already past their 'contact me in 24 hours' promise, so I'm not holding out much hope until the press get involved (again)
I have (had) an Indesit WIXL 143 2009 which blew up on Saturday 1st Feb, I ordered a new one (Logik) on line thinking it was out of warranty so, hey ho, but then I realise when browsing the internet on Sunday that Indesit knew of this fault and didn’t issue a product recall, not only has it broken our kitchen worktop but wrecked a mirror and £200 worth of clothing, I’d gone through our insurance but now Indesit can pay, I am fuming there are all these articles on the net about it and an absolutely dangerous bit of crap is sitting in people’s kitchens literally blowing up. Can anyone tell me what outcome they got from complaints, they are already past their ‘contact me in 24 hours’ promise, so I’m not holding out much hope until the press get involved (again)
Likely replying to Mick Smith
Hello Mick. Indesit have issued a safety notice which is linked to in my article. It took them a while but they did. Unfortunately though many people won’t know about it unless they stumble across the notice in the press or on sites like mine. This is why it’s a good idea to always register a product. Although not foolproof, when a manufacturer has a safety notice they usually contact everyone who registered the product. If they can’t, then unless someone comes across it they will be unaware.
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1 reply brought an indesit iwd61451 washing machine yesterday after one wash it started smelling of smoke making banging noises after the spin, now it doesn't work I have someone coming out tomorrow but its like BRAND NEW! I haven't been able to do a wash in it!
brought an indesit iwd61451 washing machine yesterday after one wash it started smelling of smoke making banging noises after the spin, now it doesn’t work I have someone coming out tomorrow but its like BRAND NEW! I haven’t been able to do a wash in it!
1 reply Was it replaced because it broke apart Steve? And has it broke apart again? Or for other reasons?
1 reply This morning my Hoover Vision hd 964ZD exploded, one of the metal pieces has sliced my arm, probably going to need a tetanus jab! The metal drum has completed tangled all the clothes, the plastic drum is split, one of the springs that holds the drum has snapped and plastic has been strewn everywhere. Is this one of the models affected? As I think it was purchased from Comet, how would I go about getting it sorted? Are they supposed to replace the washing machine without question or are they going to try and make me pay? Thanks.
This morning my Hoover Vision hd 964ZD exploded, one of the metal pieces has sliced my arm, probably going to need a tetanus jab! The metal drum has completed tangled all the clothes, the plastic drum is split, one of the springs that holds the drum has snapped and plastic has been strewn everywhere. Is this one of the models affected? As I think it was purchased from Comet, how would I go about getting it sorted? Are they supposed to replace the washing machine without question or are they going to try and make me pay? Thanks.
Likely replying to Leanne
Hello Leanne. Unfortunately Hoover haven’t released a product safety notice so you will need to contact them. Also read this article as Comet no longer exist – What if the retailer goes bust?
1 reply Our Hotpoint Aquarius WML540 exploded today while we were out in the garden. Completely wrecked machine, blew side panel off kitchen cupboard, shunted sink unit and dishwasher (cannot use these now), ripped flooring and plastic shrapnel everywhere. Ruined clothes in washer. Are hotpoint likely to compensate for the washer (5 years old) as well as damage for kitchen?
Our Hotpoint Aquarius WML540 exploded today while we were out in the garden. Completely wrecked machine, blew side panel off kitchen cupboard, shunted sink unit and dishwasher (cannot use these now), ripped flooring and plastic shrapnel everywhere. Ruined clothes in washer. Are hotpoint likely to compensate for the washer (5 years old) as well as damage for kitchen?
1 reply Hi I have a 4 year old Candy GO1682 8kg 1600 spin, today while it was on the final spin it started making a horrific noise and shaking, when I reached it, it was in the middle of the room, I immediately turned it off, it was covered in dents and it had dented my tumble dryer, there was concrete dust over the floor and upon inspection, the concrete block bolts have sheared off and the concrete block was loose inside the machine. I called candy customer services who's only advice was to buy an insurance plan with them for £13 per month or pay £130 for an engineer. Is this the same fault people are experiencing? As I don't think it relates to the drum. Also I expected candy to do alittle more as I dread to think the damage if I hadn't turned it off as soon as I heard the noises. Needless to say I have lost confidence in this machine and now face the expense of purchasing a new one.
Hi I have a 4 year old Candy GO1682 8kg 1600 spin, today while it was on the final spin it started making a horrific noise and shaking, when I reached it, it was in the middle of the room, I immediately turned it off, it was covered in dents and it had dented my tumble dryer, there was concrete dust over the floor and upon inspection, the concrete block bolts have sheared off and the concrete block was loose inside the machine. I called candy customer services who’s only advice was to buy an insurance plan with them for £13 per month or pay £130 for an engineer. Is this the same fault people are experiencing? As I don’t think it relates to the drum. Also I expected candy to do alittle more as I dread to think the damage if I hadn’t turned it off as soon as I heard the noises. Needless to say I have lost confidence in this machine and now face the expense of purchasing a new one.
Likely replying to Rachel
Hello Rachel. The incidents of exploding is where the inner drum comes apart during spin. Check the condition of the drum to see if it has split, if not it’s another fault. They are treating it as a normal breakdown. £130 to get it fixed and insured for 12 months (I think that’s the scheme they run) isn’t too bad considering it sounds like a very expensive repair is needed.
Your only alternative, apart from scrapping it, is to complain to the retailer under the Sale of Goods Act that it hasn’t lasted a reasonable time. 4 years is not very long for a washing machine to last and be scrap. However, cases like this are not clear-cut. If they fight it (which they almost always do) you’d need to take them to the small claims court and let a judge decide. It’s not difficult or expensive, but most can’t be bothered, which the retailers know very well.
1 reply We have a Candy wm purchased in nov 2010. The last few times we've used it I'd noticed a horrible burning smell but at the time hadnt realised it was the wm as still seemed to be working fine. Tonight, 5 mins after starting a cycle there was again a burning smell and I noticed smoke coming from the back of the work surface above the machine. I immediately switched off the power and now I'm concerned after reading these articles/comments. Should we contact Candy directly even though its now out of warranty?
We have a Candy wm purchased in nov 2010. The last few times we’ve used it I’d noticed a horrible burning smell but at the time hadnt realised it was the wm as still seemed to be working fine. Tonight, 5 mins after starting a cycle there was again a burning smell and I noticed smoke coming from the back of the work surface above the machine. I immediately switched off the power and now I’m concerned after reading these articles/comments. Should we contact Candy directly even though its now out of warranty?
Likely replying to Lyndsey Ward
Hello Lyndsey. Hoover Candy didn’t issue an official safety notice about the washing machines with splitting drums so there’s no official way to check if yours was a model affected. The burning smell could be a “normal” fault and unrelated to any exploding or splitting drum but without getting an engineer to see it you won’t know. The split drum issue tended to manifest itself on fast spin. Clearly you shouldn’t be using it though so the only alternatives are to scrap it or get Hoover Candy to look at it and see what they say.
1 reply After seeing watchdog a few weeks ago I noticed that my machine (indesit wixl143 1400 purchased in 2008) was one of the ones affected by this fault. I phoned the helpline number an was told yes my washing machine was one of the ones possibly affected by this and an engineer would come an check it out. The engineer came today but im not sure he was telling the whole truth! He said mine was not one that was a potential risk because it was a 48 litre drum an not a 52 litre?, also he said it wasnt made in the factory where the problem ones have come from (apparently theres 4 diff factories which used different drums??) He gave me a printout stating that my machine was ok to use. Jyst wondering if anyone else has had this or if anyone has any advice or thoughts on this as I have 2 small children an have lost all confidence in ghis washing machine??? Thanks xx
After seeing watchdog a few weeks ago I noticed that my machine (indesit wixl143 1400 purchased in 2008) was one of the ones affected by this fault. I phoned the helpline number an was told yes my washing machine was one of the ones possibly affected by this and an engineer would come an check it out.
The engineer came today but im not sure he was telling the whole truth! He said mine was not one that was a potential risk because it was a 48 litre drum an not a 52 litre?, also he said it wasnt made in the factory where the problem ones have come from (apparently theres 4 diff factories which used different drums??)
He gave me a printout stating that my machine was ok to use.
Jyst wondering if anyone else has had this or if anyone has any advice or thoughts on this as I have 2 small children an have lost all confidence in ghis washing machine??? Thanks xx
1 reply My washing Machine [Hoover Vision Hd 1400 ripped open like a bean can while spinning, smashing all the interior up, and parts of the outside, and my washing, I phoned hoover up on the 3rd of may 2013 (all quite helpful as normal sales crap!! took place) he said my machine is still under warranty and is between 3-4yrs old, and if I open up a direct debt plan £13.99 a month for 12 months they will get a man round in a week and if he can repair he will [ under the £13.99 plan - for free] and if he can't fix it - I will get 40% off a new machine, I said I would think about it and get back to him - I have since read all the dangers and happenings of these machines [on watchdog etc] and hoped for a better response from hoover and the hoover man said ..... he would get a man round and do a safety check but if it turned round to be a waste of time they would charge me??? - what do I do? - please help, I phoned trading standards who done nothing more than advise me of the sale of goods act.
My washing Machine [Hoover Vision Hd 1400 ripped open like a bean can while spinning, smashing all the interior up, and parts of the outside, and my washing, I phoned hoover up on the 3rd of may 2013 (all quite helpful as normal sales crap!! took place) he said my machine is still under warranty and is between 3-4yrs old, and if I open up a direct debt plan £13.99 a month for 12 months they will get a man round in a week and if he can repair he will [ under the £13.99 plan – for free] and if he can’t fix it – I will get 40% off a new machine, I said I would think about it and get back to him – I have since read all the dangers and happenings of these machines [on watchdog etc] and hoped for a better response from hoover and the hoover man said ….. he would get a man round and do a safety check but if it turned round to be a waste of time they would charge me??? – what do I do? – please help, I phoned trading standards who done nothing more than advise me of the sale of goods act.
Likely replying to helen
Hello Helen. It sounds like you’ve just been given bog-standard spiel. How can a visit from an engineer be a waste of time when it’s clearly been destroyed? The person on the phone has just rattled off the sales speech without listening to what has happened.
The scheme they’ve tried to sell you is presumably very successful for them as they get £168 off everyone they persuade in to it. I don’t know enough about it to comment whether it seems a fair scheme or not but most people have to pay more than they needed to in order for it to work, and in any case it’s totally inappropriate for someone who’s washing machine has failed catastrophically due to a known inherent fault.
You need to ring them back and tell them the drum has failed because of a known fault and serious safety issue, and they should be replacing it. If they don’t help, you need to go to the retailer you bought it from as it’s unfortunately their responsibility under UK consumer law. They sold you the washing machine which was faulty at the time. No one knew of course, but the fault allowing the drum to come apart at the seams has to be a manufacturing or design fault, and that’s why it should be classed as an inherent fault because it was there when sold.
1 reply Hi I have a Hotpoint WMF760 at risk from this problem I don't want there make do repair job that will not stop the front coming out of the machine, What are my options? please help
Hi I have a Hotpoint WMF760 at risk from this problem I don’t want there make do repair job that will not stop the front coming out of the machine, What are my options? please help
Yes as far as I know the “modification” is simply a metal bar placed on the top under the lid to limit or prevent the drum and tub from bursting out of the top. If true, it is the first time I’ve ever head of a safety notice where a modification isn’t carried out to prevent the dangerous fault but merely to limit its effects. If the modification does not prevent the drum from coming apart in the first place (i.e a new inner drum) I would think you have a case against the retailer under the Sale of Goods Act. I would have thought that all this evidence would be acceptable proof that these models have been sold with an inherent fault.
I personally would not accept a solution that left my washing machine potentially to self destruct at any time it spins. If the manufacturer will not replace it with a totally unaffected model, or replace the drum you will need to fight your case with the retailer. It’s unfair on them, but that’s how the consumer law has been designed and large retailers at least should be able to get compensated by the manufacturer.
Maybe the manufacturer is thinking if the drum no longer bursts out of the top of the machine it’s not dangerous any more so they no longer have any safety issue. But if they have not fixed the inherent fault in the drums they still have a situation where they have made faulty products available for sale. Under UK consumer law though, they may only be responsible for making the machine safe from harming customers, so if that’s their position the onus falls on the poor retailer who unwittingly sold it.
1 reply I just entered the model number into Indesit's safety notice checker (linked to in my article) Anna. I didn't have a serial number, which it asked for but didn't complain when I didn't put one in. It just said no need for further action.
0 replies Glad to see the updated links, especially as our machine is listed as being affected, worrying as we only bought it 3 years ago!
Glad to see the updated links, especially as our machine is listed as being affected, worrying as we only bought it 3 years ago!
0 replies Many thanks Syd. Unfortunately no one redirected the old pages to the new pages. I'll update my article with these links.
Many thanks Syd. Unfortunately no one redirected the old pages to the new pages. I’ll update my article with these links.
0 replies Hotpoint and Indesit Safety Notice pages have moved and are here: https://www.hotpointservice.co.uk/safety-notice-washing-machine https://www.indesitservice.co.uk/safety-notice-washing-machine
Hotpoint and Indesit Safety Notice pages have moved and are here:
https://www.hotpointservice.co.uk/safety-notice-washing-machine
https://www.indesitservice.co.uk/safety-notice-washing-machine
0 replies Many thanks Martin. It seems all manufacturers remove their warning pages as soon as they think they can get away with it.
Many thanks Martin. It seems all manufacturers remove their warning pages as soon as they think they can get away with it.
0 replies Note that Hotpoint have removed the page linked to under Hotpoint exploding washing machine safety notice. There is no information on this problem under the troubleshooting / safety information.
Note that Hotpoint have removed the page linked to under Hotpoint exploding washing machine safety notice. There is no information on this problem under the troubleshooting / safety information.
0 replies My Indesit washing machine ( IWC 6125 S) exploded 2 nights ago! I had no idea this was even a thing! I was washing bath towels. There was a huge bang. I ran down the stairs and noticed the detergent drawer was out. On closer inspection I could see the top was off and the sides had buckled. There were bits of plastic all over the floor. The metal drum had been ripped apart. I tweeted the company on Saturday morning with photographs and had a swift response. I am expecting a call from their legal team tomorrow. Unfortunately without thinking I asked my friend to take the machine to the tip on Saturday morning so only have the photographs as evidence.
My Indesit washing machine ( IWC 6125 S) exploded 2 nights ago! I had no idea this was even a thing! I was washing bath towels. There was a huge bang. I ran down the stairs and noticed the detergent drawer was out. On closer inspection I could see the top was off and the sides had buckled. There were bits of plastic all over the floor. The metal drum had been ripped apart. I tweeted the company on Saturday morning with photographs and had a swift response. I am expecting a call from their legal team tomorrow. Unfortunately without thinking I asked my friend to take the machine to the tip on Saturday morning so only have the photographs as evidence.
0 replies My Indesit washer blew up last night. It isn't one of the recalled models. I've had it approx 8 years, so could understand if it had broken down, but it could have killed me. Thankfully I was in the next room at the time: there was a horrendous bang. The top had shot off the washer, breaking the worktop above and causing a cupboard and drawer to explode outwards. Items that had been on the side had smashed, with shrapnel landing up to ten feet away. The tiled floor was cracked. The washing in the drum was shredded. Worst of all, the force had fractured the gas supply pipe to my hob, causing a gas leak! I'm seriously hoping Indesit will do the right thing here!
My Indesit washer blew up last night. It isn’t one of the recalled models.
I’ve had it approx 8 years, so could understand if it had broken down, but it could have killed me.
Thankfully I was in the next room at the time: there was a horrendous bang. The top had shot off the washer, breaking the worktop above and causing a cupboard and drawer to explode outwards. Items that had been on the side had smashed, with shrapnel landing up to ten feet away. The tiled floor was cracked. The washing in the drum was shredded.
Worst of all, the force had fractured the gas supply pipe to my hob, causing a gas leak!
I’m seriously hoping Indesit will do the right thing here!
0 replies I can't believe what happened tonight (around 18.15) looked and sounded like a bomb had gone off in my kitchen my Hoover Aristocrat has just blown up the machine is in bits like all others it was on a fast spin the metal draining board took most of the force and is ruined why is this still happening manufacturers have to recall these machines. Will be contacting Hoover very soon.
I can’t believe what happened tonight (around 18.15) looked and sounded like a bomb had gone off in my kitchen my Hoover Aristocrat has just blown up the machine is in bits like all others it was on a fast spin the metal draining board took most of the force and is ruined why is this still happening manufacturers have to recall these machines. Will be contacting Hoover very soon.
0 replies This is appalling. (Luckily I'm unaffected as I have a relatively well-made washing machine not made by any of these companies.) I suspect that this needs/deserves/justifies a class (or 'group' in UK) action lawsuit. I'm almost certain you can sue the manufacturer and that this could possibly be done either under general principles of negligence / failure of duty of care or under product liability laws. They might settle out of court to avoid yet more embarrassing publicity. However, I suspect those affected would receive a lot less in the UK than the USA, where the rules of the legal system favour the small consumer versus the giant multinational. Just search and you find useful sites e.g. https://www.gov.uk/guidance/product-liability-and-safety-law
This is appalling. (Luckily I’m unaffected as I have a relatively well-made washing machine not made by any of these companies.)
I suspect that this needs/deserves/justifies a class (or ‘group’ in UK) action lawsuit.
I’m almost certain you can sue the manufacturer and that this could possibly be done either under general principles of negligence / failure of duty of care or under product liability laws. They might settle out of court to avoid yet more embarrassing publicity. However, I suspect those affected would receive a lot less in the UK than the USA, where the rules of the legal system favour the small consumer versus the giant multinational.
Just search and you find useful sites e.g. https://www.gov.uk/guidance/product-liability-and-safety-law
0 replies Hi, just had the biggest shock of my life tonight! My indesit washing machine that I've had for less than 5 years has literally just blown up, worktop smashed etc etc, didn't know what was going on as I was in bed and heard an almighty bang and glass smashing, etc, water gushing everywhere. At first I thought my house was been burgled until I went downstairs! I wasn't made aware of the problems had with these washers when I purchased it and only came across your website due to surfing the net to find a solution to what had happened. I wish I had have known about this problem upon purchase, as i certainly wouldn't have bought it! Just glad that nobody got injured!!!
Hi, just had the biggest shock of my life tonight! My indesit washing machine that I’ve had for less than 5 years has literally just blown up, worktop smashed etc etc, didn’t know what was going on as I was in bed and heard an almighty bang and glass smashing, etc, water gushing everywhere. At first I thought my house was been burgled until I went downstairs! I wasn’t made aware of the problems had with these washers when I purchased it and only came across your website due to surfing the net to find a solution to what had happened. I wish I had have known about this problem upon purchase, as i certainly wouldn’t have bought it! Just glad that nobody got injured!!!
0 replies This just happened to me this morning. I was washing bedding (on the "bedding" cycle, of course) and loading the dishwasher, which is close to the washing machine. All of a sudden, there was a violent exploding sound and the washing machine jumped about three foot forward, spinning and the entire top of the washer flew off behind it. I was so startled that I tripped over the dishwasher door! I've never seen anything like it and it was extremely violent! Thankfully no one was hurt but the entire row of cabinets next to the washer are destroyed and my dryer is dented pretty bad. I have been in contact with Samsung and am waiting to see what will be done to remedy the issue. The model is WA48H7400AP and was purchased 8 months ago.
This just happened to me this morning. I was washing bedding (on the “bedding” cycle, of course) and loading the dishwasher, which is close to the washing machine. All of a sudden, there was a violent exploding sound and the washing machine jumped about three foot forward, spinning and the entire top of the washer flew off behind it. I was so startled that I tripped over the dishwasher door! I’ve never seen anything like it and it was extremely violent! Thankfully no one was hurt but the entire row of cabinets next to the washer are destroyed and my dryer is dented pretty bad. I have been in contact with Samsung and am waiting to see what will be done to remedy the issue. The model is WA48H7400AP and was purchased 8 months ago.
0 replies My hotpoint machine exploded today. I was sitting right next to it waiting for it to finish its 1600 spin so I could put the washing on the line before work. I thought a bomb had gone off. Some of our clothes are stuck in the machine wrapped around the drum. Other items have huge holes in and one pair of joggers have half of one leg missing!! It was so frightening. Fortunately the glass didn't shatter otherwise I dread to think what could have happened. The machine is full of twisted metal and shards of plastic. The machine is about 5 years old. I've phoned hotpoint who advised that my model is one of the faulty ones and that someone will call me back within 24 hours. Not sure what Hotpoint will be prepared to do due to the age of the machine. I'm disgusted the machine wasn't recalled. After reading these posts it seems only a matter of time before someone get hurts. Shame on these manufacturers putting profits before safety using poor quality metal in a machine that spins so fast and could be lethal.
My hotpoint machine exploded today. I was sitting right next to it waiting for it to finish its 1600 spin so I could put the washing on the line before work. I thought a bomb had gone off. Some of our clothes are stuck in the machine wrapped around the drum. Other items have huge holes in and one pair of joggers have half of one leg missing!! It was so frightening. Fortunately the glass didn’t shatter otherwise I dread to think what could have happened. The machine is full of twisted metal and shards of plastic. The machine is about 5 years old. I’ve phoned hotpoint who advised that my model is one of the faulty ones and that someone will call me back within 24 hours. Not sure what Hotpoint will be prepared to do due to the age of the machine. I’m disgusted the machine wasn’t recalled. After reading these posts it seems only a matter of time before someone get hurts. Shame on these manufacturers putting profits before safety using poor quality metal in a machine that spins so fast and could be lethal.
0 replies Hi I have a candy 8kg 1600 spin machine on the 9th may 2015 it was on. I had just walked back into my lounge when there was an almighty bang. I went back into the kitchen to find smoke bellowing out the top of the machine. The washing machine had exploded and was still trying to spin. It had blew up wards and out wards. The metal drum had flung in self apart. It was under my worktop next the dishwasher and a row of cupboards. The dishwasher has a big dent in the side, the worktop has been split in two places and it blew the row of cupboards along by two inches and the end of the cupboard fell off it even split the carcases. The shelf in my cupboard had all my mugs and glasses on and below was all my plates. The draw where you put the powder in was 2 meters away at the other end of kitchen. The control panel was blown off. Even my neighbour came round to see if I was ok ad he thought I'd had a gas explosion. Candy hoover sent an engineer out to do a safety inspection lol. They have replaced the washing machine free of charge of course and said to get three quotes for the work needed to fix any damage done. I am still waiting to hear from there claims department. We're living out of cups in a box and plates on the other worktop. I just want my kitchen back. If a small child is stood by one of these machines when this happens it will kill them. The delivery driver that bought the new machine said he was only in this area a couple of months ago picking up a washing machine for the same thing. I live in rented accommodation and the landlord says it's candy that need to pay for all the damage. If the landlord does the work they will pursue candy in court for the bill. Also home contents insurance doesn't cover kitchen cupboards as they are fixed to the building and come under buildings insurance. Which you don't normally take out if you live in rented accommodation. So thanks to candy and there dangerous washing machines that are bombs waiting to go off I still have an Un functional and many other people have bombs just waiting to go off in their homes.
Hi I have a candy 8kg 1600 spin machine on the 9th may 2015 it was on. I had just walked back into my lounge when there was an almighty bang. I went back into the kitchen to find smoke bellowing out the top of the machine. The washing machine had exploded and was still trying to spin. It had blew up wards and out wards. The metal drum had flung in self apart. It was under my worktop next the dishwasher and a row of cupboards. The dishwasher has a big dent in the side, the worktop has been split in two places and it blew the row of cupboards along by two inches and the end of the cupboard fell off it even split the carcases. The shelf in my cupboard had all my mugs and glasses on and below was all my plates. The draw where you put the powder in was 2 meters away at the other end of kitchen. The control panel was blown off. Even my neighbour came round to see if I was ok ad he thought I’d had a gas explosion. Candy hoover sent an engineer out to do a safety inspection lol. They have replaced the washing machine free of charge of course and said to get three quotes for the work needed to fix any damage done. I am still waiting to hear from there claims department. We’re living out of cups in a box and plates on the other worktop. I just want my kitchen back. If a small child is stood by one of these machines when this happens it will kill them. The delivery driver that bought the new machine said he was only in this area a couple of months ago picking up a washing machine for the same thing. I live in rented accommodation and the landlord says it’s candy that need to pay for all the damage. If the landlord does the work they will pursue candy in court for the bill. Also home contents insurance doesn’t cover kitchen cupboards as they are fixed to the building and come under buildings insurance. Which you don’t normally take out if you live in rented accommodation. So thanks to candy and there dangerous washing machines that are bombs waiting to go off I still have an Un functional and many other people have bombs just waiting to go off in their homes.
0 replies I have a 3 year old Hoover washing machine model WMH 168D that danced around my utility room before the reinforced concrete came apart around the drum and exploded inside. There's dents on the front metal panel where the concrete has bashed it from the inside. There's concrete al over the inside and black charring from the friction when the drum came apart. I called Curry's and Hoover who didn't want to know as I didn't have an extended warranty. Hoover refused to take it any further until I paid them £190 extended warranty cover for an engineer to come out and see that it was irreparable. I will take it to Trading Standards and and independent health and safety inspectorate. Thank god my two daughters weren't in the room, it would definitely have been fatal!!!
I have a 3 year old Hoover washing machine model WMH 168D that danced around my utility room before the reinforced concrete came apart around the drum and exploded inside. There’s dents on the front metal panel where the concrete has bashed it from the inside. There’s concrete al over the inside and black charring from the friction when the drum came apart. I called Curry’s and Hoover who didn’t want to know as I didn’t have an extended warranty. Hoover refused to take it any further until I paid them £190 extended warranty cover for an engineer to come out and see that it was irreparable. I will take it to Trading Standards and and independent health and safety inspectorate. Thank god my two daughters weren’t in the room, it would definitely have been fatal!!!
0 replies Early this morning my Indesit IWE 8123 washing machine exploded. The drum has completely collapsed and the side casing has come away. Several items of clothes have also been ruined. When I rang Indesit they told me that this was not one of the models on their list of concerns; however, they are going to send someone out to look at it. Fortunately the explosion happened when nobody was in the kitchen as there was debris everywhere which could have caused serious injury.
Early this morning my Indesit IWE 8123 washing machine exploded. The drum has completely collapsed and the side casing has come away. Several items of clothes have also been ruined. When I rang Indesit they told me that this was not one of the models on their list of concerns; however, they are going to send someone out to look at it. Fortunately the explosion happened when nobody was in the kitchen as there was debris everywhere which could have caused serious injury.
0 replies Hello Matthew, you need to check the model to see if it's one affected by the safety notice from Hotpoint. There is a link to Hotpoint's Safety notice in my article above.
Hello Matthew, you need to check the model to see if it’s one affected by the safety notice from Hotpoint. There is a link to Hotpoint’s Safety notice in my article above.
0 replies I have today had a washing machine explode on me hotpoint model wml540 its also damaged the tumble dryer which is also hotpoint model tvfg65c. Had really bad contact with there customer service department as they have passed me round from pillar to post. has anyone had the number to watch dog. I aint a compo chaser i just want the washing machine and tumble drier replaced.
I have today had a washing machine explode on me hotpoint model wml540 its also damaged the tumble dryer which is also hotpoint model tvfg65c. Had really bad contact with there customer service department as they have passed me round from pillar to post. has anyone had the number to watch dog.
I aint a compo chaser i just want the washing machine and tumble drier replaced.
0 replies We bought our new, Candy 'Grand comfort', washing machine 5 months ago. Today, I noticed a strange noise, whilst it was spinning (2 minutes before the end of the cycle). I went to investigate and smelt burning. Terrified, I then noticed white smoke, coming from the dispenser drawer. Immediately switched off the power but dread to think what could have happened (reading the threads on here), if I hadn't! Rang Argos (where we purchased the machine) and they told us to contact Candy (Hoover). After a long phone call, they said they would send out an engineer but no one came. We are a large family and rely heavily on a washing machine but to be honest, I don't want the appliance in my house anymore and I am so grateful that my children weren't at home and that I was able to turn off the machine. Having 5 children (one of whom is severely disabled), for 20 years, any washing machine, we have owned, has been used 2-3 times a day and I have never experienced anything like this before - shocking to see it seems to be happening, with startling, regularity!!!
We bought our new, Candy ‘Grand comfort’, washing machine 5 months ago. Today, I noticed a strange noise, whilst it was spinning (2 minutes before the end of the cycle). I went to investigate and smelt burning. Terrified, I then noticed white smoke, coming from the dispenser drawer. Immediately switched off the power but dread to think what could have happened (reading the threads on here), if I hadn’t! Rang Argos (where we purchased the machine) and they told us to contact Candy (Hoover). After a long phone call, they said they would send out an engineer but no one came. We are a large family and rely heavily on a washing machine but to be honest, I don’t want the appliance in my house anymore and I am so grateful that my children weren’t at home and that I was able to turn off the machine. Having 5 children (one of whom is severely disabled), for 20 years, any washing machine, we have owned, has been used 2-3 times a day and I have never experienced anything like this before – shocking to see it seems to be happening, with startling, regularity!!!
0 replies Thanks for sharing your experience Murray. It's a shame they don't seem to be overly concerned at all. It's a shame manufacturers have little or no liability for things like this and the only people you can legally pursue are the people you bought it from and it's not remotely their fault.
Thanks for sharing your experience Murray. It’s a shame they don’t seem to be overly concerned at all. It’s a shame manufacturers have little or no liability for things like this and the only people you can legally pursue are the people you bought it from and it’s not remotely their fault.
0 replies Continued from above. 3-10-13: Ask whether or not I should involve my solicitor. 6-10-13: Told they will send out a new washing machine and pick up the old one for investigation. I've to collect quotes for the damages to claim through Indesit. 9-10-13: Still no word on when this new washing machine is to come. I was told they would inform me when a date was set. I can only take this to mean it may still be some way off. At this rate I will be approaching two weeks without a washing machine or working sink in the kitchen. To say this has been stressful on my partner and myself is an understatement. It has completely ruined her vacation time from work as we have been making calls constantly or waiting on hearing back. I could only recommend that people do not buy Indesit. Even if the faults are corrected in the new machine ranges their customer support is a disgrace. It took about a week before we managed to get anywhere at all. From the get go they should have got a claim reference set up.
Continued from above.
3-10-13: Ask whether or not I should involve my solicitor.
6-10-13: Told they will send out a new washing machine and pick up the old one for investigation. I’ve to collect quotes for the damages to claim through Indesit.
9-10-13: Still no word on when this new washing machine is to come. I was told they would inform me when a date was set. I can only take this to mean it may still be some way off.
At this rate I will be approaching two weeks without a washing machine or working sink in the kitchen. To say this has been stressful on my partner and myself is an understatement. It has completely ruined her vacation time from work as we have been making calls constantly or waiting on hearing back.
I could only recommend that people do not buy Indesit. Even if the faults are corrected in the new machine ranges their customer support is a disgrace. It took about a week before we managed to get anywhere at all. From the get go they should have got a claim reference set up.
0 replies 30-09-14: Washing machine explodes, Indesit says they will phone back that day. 1-10-14: No phone call, I ring Indesit and they say they will phone the following day. 2-10-14: No phone call, I ring Indesit, they give me an email address to send photos to and say they will phone the following day. 3-10-13: No phone call, I ring Indesit and they say they will have to await until the photos have been reviewed. I imagine they will be closed over the weekend, meaning a whole week will have passed with no running water in my kitchen with the sink broken. No idea on whether or not I need to get insurance or solicitors involved. The thing seems to be a complete and utter farce, I hope they will do the decent thing and replace all damages but for now I'm stuck in the stress of not knowing.
30-09-14: Washing machine explodes, Indesit says they will phone back that day.
1-10-14: No phone call, I ring Indesit and they say they will phone the following day.
2-10-14: No phone call, I ring Indesit, they give me an email address to send photos to and say they will phone the following day.
3-10-13: No phone call, I ring Indesit and they say they will have to await until the photos have been reviewed.
I imagine they will be closed over the weekend, meaning a whole week will have passed with no running water in my kitchen with the sink broken. No idea on whether or not I need to get insurance or solicitors involved. The thing seems to be a complete and utter farce, I hope they will do the decent thing and replace all damages but for now I’m stuck in the stress of not knowing.
0 replies Having been told by Indesit they would call back yesterday before closing hours, they have still not returned a call. Will have to phone them back now.
Having been told by Indesit they would call back yesterday before closing hours, they have still not returned a call. Will have to phone them back now.
0 replies Hi there I have just been forward this article as my Hoover washing machine exploded today 13 sept 2014 and I didn't know anything about there being an issue with the washing machines and as result of it exploding the drum has litterly exploded through my counter and sink draining board x
Hi there I have just been forward this article as my Hoover washing machine exploded today 13 sept 2014 and I didn’t know anything about there being an issue with the washing machines and as result of it exploding the drum has litterly exploded through my counter and sink draining board x
0 replies Tony wrote, " i would be required to pay a-call out fee of £110 although my model clearly states on it that there is a 5 year parts guarantee on it. Absolute disgrace!" That's actually how these 5 year parts guarantees work, they only cover the parts, and you have to use the manufacturer to get them fitted, which they charge £110 for. "These machines are not fit for purpose to be spinning at 1700 rpm! they fall to pieces and cause damage in the process" It sounds like this may be the case. If so, and the manufacturer refuses to help then you can only chase the retailer under the Sale of Goods Act saying they sold you a machine with an inherent fault, or it was not of durably quality. Sadly, the retailer is likely to get in touch with the manufacturer and if they tell them the same they may come back to you and say sorry there's nothing we can do, which is not true (if you have a valid claim under the SOGA). This scenario happens all the time and I've written an article about it here because it seems manufacturers are dictating whether consumers get recompense under the SOGA yet they have no liability at all - Out of guarantee doesn’t always mean you have to pay for repair
Tony wrote, ” i would be required to pay a-call out fee of £110 although my model clearly states on it that there is a 5 year parts guarantee on it. Absolute disgrace!”
That’s actually how these 5 year parts guarantees work, they only cover the parts, and you have to use the manufacturer to get them fitted, which they charge £110 for.
“These machines are not fit for purpose to be spinning at 1700 rpm! they fall to pieces and cause damage in the process”
It sounds like this may be the case. If so, and the manufacturer refuses to help then you can only chase the retailer under the Sale of Goods Act saying they sold you a machine with an inherent fault, or it was not of durably quality.
Sadly, the retailer is likely to get in touch with the manufacturer and if they tell them the same they may come back to you and say sorry there’s nothing we can do, which is not true (if you have a valid claim under the SOGA). This scenario happens all the time and I’ve written an article about it here because it seems manufacturers are dictating whether consumers get recompense under the SOGA yet they have no liability at all – Out of guarantee doesn’t always mean you have to pay for repair
0 replies having had to call indesit back after being told that they would call me back i have informed them armed with all the information i have regarding this indesit machine model number iwd71250 the customer services team 5 of them in total! have decided that because this machine is not listed as being "problomatic" then they cant do anything other than have my landlady pay the £110 call out fee! disgrace! my advice is to stay well clear of these machines as like i previously stated this model also exploded and concrete was shattered across the kitchen which luckily no one was in at the time! these machines are not fit for purpose to be spinning at 1700 rpm! they fall to pieces and cause damage in the process
having had to call indesit back after being told that they would call me back i have informed them armed with all the information i have regarding this indesit machine model number iwd71250 the customer services team 5 of them in total! have decided that because this machine is not listed as being “problomatic” then they cant do anything other than have my landlady pay the £110 call out fee! disgrace! my advice is to stay well clear of these machines as like i previously stated this model also exploded and concrete was shattered across the kitchen which luckily no one was in at the time! these machines are not fit for purpose to be spinning at 1700 rpm! they fall to pieces and cause damage in the process
0 replies very interesting article on indesit and hotpoint washers hear. having just experianced the same thing i was brought to light about the situation from my sister with links to relevant user and consumer investigation programs. after contacting indesit today i was informed that because my model which i was unaware of at the time has not been put on the indesit list that i would be required to pay a "call out fee" of £110 although my model clearly states on it that there is a 5 year parts gaurantee on it. Absolute disgrace! may i add that the model in question is IWD 71250 the washer along with all other appliances in the flat were instaled when we rented the premises. however the premises are brand new along with all appliances. may i also add that in the space of two years the oven has also packed in 2 times with the same fault accuring over once in the first year and once in the second year. indesit and hotpoint clearly know of this problem and there repair procedure which is nothing more than flimsy piece of metal clearly does not stop the drum rupturing! I've had to spend an hour cleaning up shattered pieces of concrete which had exploded inside the machine! heaven knows what the outcome may have been if i was not at home to rush and switch the horrible machine off! indesit are contacting me at 1 o clock apparently ( Wednesday 11 june 2014) to let me inform them if my landlady is willing to pay the call out fee or take out an additional 12 instalments of £15.49 for an extra year warranty costs. however i am armed with lots of knowledge about there washing machines now and will be taking the matter further if anyone from bbc or watchdog is interested as this is not a model which they have not listed and is only just under 2 years old. i shall inform back to this site after i have spoken to indesit.
very interesting article on indesit and hotpoint washers hear. having just experianced the same thing i was brought to light about the situation from my sister with links to relevant user and consumer investigation programs. after contacting indesit today i was informed that because my model which i was unaware of at the time has not been put on the indesit list that i would be required to pay a “call out fee” of £110 although my model clearly states on it that there is a 5 year parts gaurantee on it. Absolute disgrace! may i add that the model in question is IWD 71250 the washer along with all other appliances in the flat were instaled when we rented the premises. however the premises are brand new along with all appliances. may i also add that in the space of two years the oven has also packed in 2 times with the same fault accuring over once in the first year and once in the second year. indesit and hotpoint clearly know of this problem and there repair procedure which is nothing more than flimsy piece of metal clearly does not stop the drum rupturing! I’ve had to spend an hour cleaning up shattered pieces of concrete which had exploded inside the machine! heaven knows what the outcome may have been if i was not at home to rush and switch the horrible machine off! indesit are contacting me at 1 o clock apparently ( Wednesday 11 june 2014) to let me inform them if my landlady is willing to pay the call out fee or take out an additional 12 instalments of £15.49 for an extra year warranty costs. however i am armed with lots of knowledge about there washing machines now and will be taking the matter further if anyone from bbc or watchdog is interested as this is not a model which they have not listed and is only just under 2 years old. i shall inform back to this site after i have spoken to indesit.
0 replies My Indesit wixl143s washing machine exploded today! The top came off, drum fell to the floor & plastic everywhere. I have an 8 year old son, 3 cats & a dog. Lucky nobody was in the room. Drawer front & base cover blown across the room & washing mangled in machine. Shocked at the catastrophic damage, didn't know of the problems Indesit had experienced. Should have been recalled.
My Indesit wixl143s washing machine exploded today! The top came off, drum fell to the floor & plastic everywhere. I have an 8 year old son, 3 cats & a dog. Lucky nobody was in the room. Drawer front & base cover blown across the room & washing mangled in machine. Shocked at the catastrophic damage, didn’t know of the problems Indesit had experienced. Should have been recalled.
0 replies PLEASE READ MY STORY & DO WHAT EVER YOU WISH WITH IT HOOVER : VTS712D21B/180 1200 7kg HooverCandy Bury Rd Bolton BL2 6PU Please read the following series of events : Ordered : 1st May 14 Thursday Very.co.uk Delivered : 9th May 14 Friday Very.co.uk 4th Wash : 10th May 14 Saturday 1st 1200 spin So loud I thought it was going to EXPLODE 7th Wash : 13th May 14 Tuesday Loaded & Set at/on 8pm. And went to bed. Got up about 3am ( bathroom down stairs ) & the whole of the kitchen floor ( top quality laminated ) was absolutely flooded - covered in soapy/rinse water ! Phone call to HooverCandy : 14th May 14 @8.30am ( not 24hr as literature suggested ) I first registered the appliance for warranty Phone call to Very.co.uk : 14th May 14 @8.40am Informed me to get a incident number. Phone call to HooverCandy : 14th May 14 @8.45am Registered a complaint. Ref no issued : 1052 0491 Engineer appointment booked for Friday to assess DAMAGED TO FLOOR & BASE END PANEL. NB I did not want it repaired so they agreed the appointment was for kitchen damage. Phone call to Very.co.uk : 14th May 14 @ 8.55am Customer Complaints informing them of Hoover Ref no : 1052 0491 They informed me that the appliance would be collected & a new one delivered. Hoover Engineer Appt : 16th May 14 12pm 4pm Arrived @ 2.15pm Phone call to Hoover : 16th May 14 @ 2.45pm Engineer was still with me as he had no information regarding the FLOOR DAMAGED. The Administration Dept ( 01204 556105 ) had two separate jobs booked : One : Machine fault assessment Second : Floor damage assessment Therefore engineer took photographs of ALL damages drum ( with huge crack ) & kitchen floor & fittings Joiner/Floor Fitter : 16th May 14 Arrived @2.30pm to witness/flooring fitter in 2010 Phone call to Hoover : 16th May 14 @ 2.50PM Appointment made to remove faulty machine Wed 21st May 14 but no replacement would be delivered. Phone call to Very.co.uk : Refunded full amount but no replacement avail until June 14. But soooo glad now I have read these comments The day before we had a baby crawling on the floor I knew that the company who manufactured the flooring had changed the linking system due to the Patent Copyright. Which means there is no more stock left of the copied patent. Therefore I will have to replace the whole of the kitchen floor. Will be trying retailer before I go back to Hoover-Candy I HOPE THIS MAY SAVE SOMEONES LIFE. Thanks for reading Julia
PLEASE READ MY STORY & DO WHAT EVER YOU WISH WITH IT
HOOVER : VTS712D21B/180
1200 7kg HooverCandy Bury Rd Bolton BL2 6PU
Please read the following series of events :
Ordered : 1st May 14 Thursday Very.co.uk
Delivered : 9th May 14 Friday Very.co.uk
4th Wash : 10th May 14 Saturday 1st 1200 spin So loud I thought it was going to EXPLODE
7th Wash : 13th May 14 Tuesday Loaded & Set at/on 8pm. And went to bed. Got up about
3am ( bathroom down stairs ) & the whole of the kitchen floor ( top quality laminated ) was
absolutely flooded – covered in soapy/rinse water !
Phone call to HooverCandy : 14th May 14 @8.30am ( not 24hr as literature suggested ) I first registered the appliance for warranty
Phone call to Very.co.uk : 14th May 14 @8.40am Informed me to get a incident number.
Phone call to HooverCandy : 14th May 14 @8.45am Registered a complaint.
Ref no issued : 1052 0491 Engineer appointment booked for Friday to assess DAMAGED TO FLOOR & BASE END PANEL.
NB I did not want it repaired so they agreed the appointment was for kitchen damage.
Phone call to Very.co.uk : 14th May 14 @ 8.55am Customer Complaints informing them of
Hoover Ref no : 1052 0491 They informed me that the appliance would be collected & a new one delivered.
Hoover Engineer Appt : 16th May 14 12pm 4pm Arrived @ 2.15pm
Phone call to Hoover : 16th May 14 @ 2.45pm Engineer was still with me as he had no
information regarding the FLOOR DAMAGED.
The Administration Dept ( 01204 556105 ) had two separate jobs booked :
One : Machine fault assessment
Second : Floor damage assessment
Therefore engineer took photographs of ALL damages drum ( with huge crack ) & kitchen
floor & fittings
Joiner/Floor Fitter : 16th May 14 Arrived @2.30pm to witness/flooring fitter in 2010
Phone call to Hoover : 16th May 14 @ 2.50PM Appointment made to remove faulty machine Wed
21st May 14 but no replacement would be delivered.
Phone call to Very.co.uk : Refunded full amount but no replacement avail until June 14.
But soooo glad now I have read these comments
The day before we had a baby crawling on the floor
I knew that the company who manufactured the flooring had changed the linking system due to the Patent Copyright. Which means there is no more stock left of the copied patent. Therefore I will have to replace the whole of the kitchen floor. Will be trying retailer before I go back to Hoover-Candy
I HOPE THIS MAY SAVE SOMEONES LIFE.
Thanks for reading Julia
0 replies According to the Indesit page linked to in this article affected washing machines were made between 2007 and 2009. It's possible that one made in 2009 though could have been sold in 2010 so enter your model and serial number in on their to double check. If yours is one that they currently accept is affected they should sort something out. If it isn't, they are extremely unlikely to be remotely interested, neither would the retailer. However, if you think it hasn't lasted a reasonable time or has suffered from a design (inherent) fault you would need to press your case with the retailer but you will not get much help from them and would most likely have a fight on your hands. If it's only lasted 4 years that's pretty poor, but it's not a "quality" brand, and if it was fairly cheap and has been heavily used it could be considered acceptable. On the other hand if it was an expensive model and has only done very light work it may be that 4 years is unacceptable. The manufacturers have no obligation under the sale of goods act. Read my article, and the related articles linked to at the end Out of guarantee doesn’t always mean you should pay
According to the Indesit page linked to in this article affected washing machines were made between 2007 and 2009. It’s possible that one made in 2009 though could have been sold in 2010 so enter your model and serial number in on their to double check. If yours is one that they currently accept is affected they should sort something out.
If it isn’t, they are extremely unlikely to be remotely interested, neither would the retailer. However, if you think it hasn’t lasted a reasonable time or has suffered from a design (inherent) fault you would need to press your case with the retailer but you will not get much help from them and would most likely have a fight on your hands. If it’s only lasted 4 years that’s pretty poor, but it’s not a “quality” brand, and if it was fairly cheap and has been heavily used it could be considered acceptable. On the other hand if it was an expensive model and has only done very light work it may be that 4 years is unacceptable.
The manufacturers have no obligation under the sale of goods act. Read my article, and the related articles linked to at the end Out of guarantee doesn’t always mean you should pay
0 replies My indesit w1xxe127 washing machine purchased in 2010 started making a horrible banging sound when spinning. White dust appeared on the clothes and some were ripped. When I checked the metal drum has a hole in it! I have contacted indesit and am awaiting a call back (could be in for a long wait!) is it worth persuing this or shall I give it up and a get a new machine obviously not an indesit!
My indesit w1xxe127 washing machine purchased in 2010 started making a horrible banging sound when spinning. White dust appeared on the clothes and some were ripped. When I checked the metal drum has a hole in it! I have contacted indesit and am awaiting a call back (could be in for a long wait!) is it worth persuing this or shall I give it up and a get a new machine obviously not an indesit!
0 replies My Hoover blew up today with me standing next to it!!!!!!.Luckily it was surrounded by worktop and dishwasher which took the damage. Very frightening, my wooden worktops have been dislodged and floor tiles cracked. Bits flew everywhere, awaiting visit tmw from Hoover engineer.
My Hoover blew up today with me standing next to it!!!!!!.Luckily it was surrounded by worktop and dishwasher which took the damage. Very frightening, my wooden worktops have been dislodged and floor tiles cracked. Bits flew everywhere, awaiting visit tmw from Hoover engineer.
0 replies My Hoover OPH 148 'blew up' on Friday, it is covered under a Domestic and General warranty . An engineer came out yesterday (30/09/13 ) , he looked at it , stuck his head inside it and took photo's of it and told me he would email someone and then I would receive a phone call about it I await with interest because there does seem to be a mixture of responses , I just hope mine is one of the positive ones as I'm running out of socks rapidly !!
My Hoover OPH 148 ‘blew up’ on Friday, it is covered under a Domestic and General warranty .
An engineer came out yesterday (30/09/13 ) , he looked at it , stuck his head inside it and took photo’s of it and told me he would email someone and then I would receive a phone call about it
I await with interest because there does seem to be a mixture of responses , I just hope mine is one of the positive ones as I’m running out of socks rapidly !!
0 replies My indesiwasher blew up this morning.. model number wixl163. Was stood next to it when it happened and my 2 yr old not far from it either! Its in total bits inside! The metal drum has a big hole in it and clothes which are tore and wrapped around which i cant remove. Phoned indesit and now waiting for them to ring me back. I can honestly say I've never heard anything like it when it happened, sounded like a bomb went off, even lifted the worktop and threw glasses off it, even the powder drawer was thrown out of it!!There was debris all over the kitchen. People should be made aware of this fault, me and my son was very lucky not to have been injured.
My indesiwasher blew up this morning.. model number wixl163. Was stood next to it when it happened and my 2 yr old not far from it either! Its in total bits inside! The metal drum has a big hole in it and clothes which are tore and wrapped around which i cant remove. Phoned indesit and now waiting for them to ring me back. I can honestly say I’ve never heard anything like it when it happened, sounded like a bomb went off, even lifted the worktop and threw glasses off it, even the powder drawer was thrown out of it!!There was debris all over the kitchen. People should be made aware of this fault, me and my son was very lucky not to have been injured.
0 replies My Hoover OPH 147 drum fractured today (on fast spin with full but not excessive load) causing the casing to 'explode'. Thanks for showing me I'm not the only one!
My Hoover OPH 147 drum fractured today (on fast spin with full but not excessive load) causing the casing to ‘explode’. Thanks for showing me I’m not the only one!
0 replies have indesit iwc6105 drum been replaced 3 months ago now needs new one again and only 14 months old anyone else had same problem
have indesit iwc6105 drum been replaced 3 months ago now needs new one again and only 14 months old anyone else had same problem
0 replies Any appliance can catch fire and sadly they do. Never leave an appliance like a washing machine, tumble dryer or dishwasher on when not in, or especially when in bed. I've always warned against doing so, it's just not worth the risk - Is it safe to leave washing machine on?
Any appliance can catch fire and sadly they do. Never leave an appliance like a washing machine, tumble dryer or dishwasher on when not in, or especially when in bed. I’ve always warned against doing so, it’s just not worth the risk –
Is it safe to leave washing machine on?
0 replies We to purchased a candy wm in 20011 which tonight has set fire we called the fire brigade out and they said it was very lucky we were in or we could of lost everything now im reluctant to put a wash on at work or b4 I go to bed the care line are sending someone out first thing tomorrow but not a chance do I want another candy product in my house
We to purchased a candy wm in 20011 which tonight has set fire we called the fire brigade out and they said it was very lucky we were in or we could of lost everything now im reluctant to put a wash on at work or b4 I go to bed the care line are sending someone out first thing tomorrow but not a chance do I want another candy product in my house
0 replies Are they saying the problem you have with it is nothing to do with the fault in the drum?
Are they saying the problem you have with it is nothing to do with the fault in the drum?
0 replies my indesit washer bought 2012 started smoking and sounded like it was going to blow up sounded like the drum was full of metal this happened while in fast spin the model num was on web site as affected indesit wont replace what can in do ?????
my indesit washer bought 2012 started smoking and sounded like it was going to blow up sounded like the drum was full of metal this happened while in fast spin the model num was on web site as affected indesit wont replace what can in do ?????
0 replies We have just had the in fortune to experience a 'exploding' washing machine Hoover OPHS612 - this machine was purchased in June 2011 - not exactly on 'old' machine. We have contacted Hoover/Candy customer services via the store we originally purchased from on the 2nd May (with photo's of the machine) and to this day they still haven't even had the decency to call. Plus as we've been waiting for a response from them we are still without a washing machine. Fortunately we were out at the time but had we been at home (with our three granddaughters) I'm afraid there would have been a chance of personal injury (is this what it would have taken for them to reply). What should we do now?
We have just had the in fortune to experience a ‘exploding’ washing machine Hoover OPHS612 – this machine was purchased in June 2011 – not exactly on ‘old’ machine. We have contacted Hoover/Candy customer services via the store we originally purchased from on the 2nd May (with photo’s of the machine) and to this day they still haven’t even had the decency to call. Plus as we’ve been waiting for a response from them we are still without a washing machine. Fortunately we were out at the time but had we been at home (with our three granddaughters) I’m afraid there would have been a chance of personal injury (is this what it would have taken for them to reply). What should we do now?
0 replies we too recently suffered the experience of the exploding washing machine, it was just like an explosion, we emailed hotpoint indesit who as usual did not admit any liability, we changed the machine to a zanussi the same week, hotpoint were not at all helpful , the company we purchased the new machine from removed the "exploded one" and we arranged for hotpoint to collect this from them as they delivered to this local company twice a week and they are still collecting it!!!, eventually we advised them to skip the offending machine, I will not purchase a hotpoint.indesit machine ever again as they have totally disregarded the health and safety aspect of this problem, surely if a modification was necessary they could have traced all machines and serial numbers easily, as do car manufacturers when a fault is found
we too recently suffered the experience of the exploding washing machine, it was just like an explosion, we emailed hotpoint indesit who as usual did not admit any liability, we changed the machine to a zanussi the same week, hotpoint were not at all helpful , the company we purchased the new machine from removed the “exploded one” and we arranged for hotpoint to collect this from them as they delivered to this local company twice a week and they are still collecting it!!!, eventually we advised them to skip the offending machine, I will not purchase a hotpoint.indesit machine ever again as they have totally disregarded the health and safety aspect of this problem, surely if a modification was necessary they could have traced all machines and serial numbers easily, as do car manufacturers when a fault is found
0 replies What is an inherent fault? A fault which is present at the time of purchase. An error in design so that a product is manufactured incorrectly An error in manufacturing, where a faulty component was inserted. The "fault" may not become apparent immediately but it was there at the time of sale and so the product was not of satisfactory standard It should be noted that people may not be entitled to a brand new washing machine, only "compensation", which can mean a free repair, or if they compensate by refunding money they can take account how much use you've already had from it and reduce the amount accordingly.
What is an inherent fault?
A fault which is present at the time of purchase.
- An error in design so that a product is manufactured incorrectly
- An error in manufacturing, where a faulty component was inserted. The “fault” may not become apparent immediately but it was there at the time of sale and so the product was not of satisfactory standard
It should be noted that people may not be entitled to a brand new washing machine, only “compensation”, which can mean a free repair, or if they compensate by refunding money they can take account how much use you’ve already had from it and reduce the amount accordingly.
0 replies Has anyone had an indesit iwc6105 blow up or having problems? Neighbours when spinning sounds metally and banging against sides .
Has anyone had an indesit iwc6105 blow up or having problems? Neighbours when spinning sounds metally and banging against sides .
0 replies 30th April 2013 - Sally Our Hoover 1600 spin washing machine blew up last night. Fortunately it was at night in a utility room and only damaged a storage unit and a few clothes. There was bits of metal, concrete and plastic everywhere if anyone had been in there attending to the dryer or getting items out of the freezer a serious injury could have occured. Why is Hoover not recalling or issuing a product warning for these machines, what would happen if one did seriously injure a child. 3rd May 2013 - Sally Update to Message: 30th April 2013 We contacted Hoover and the next day they sent out an assessor. He duly came and looked at the Washining machine, which he deemed 'buggered'. We also pointed out that the WM had pushed a storage unit into the dryer dinting the side and preventing its operation (it had jammed the drum), he took photos and notes and said he would contact head office with the info. Result: A new WM and Dryer of the same or better spec is now on its way to us. Conclusion: Contact Hoover, they will replace, we estimate our WM was about 5-6 years old. 4th May 2013 - Sarah My washing machine exploded today. Luckily I was upstairs on the third floor getting ready and both my boys were in their bedroom on the x box which I had told them not to do! However, I am glad for once that they disobeyed me otherwise they would have been in the kitchen!! Huge bang, tripped electric, drawers damaged, sink moved, shrapnel everywhere and a completely mangled inner machine!! Had to cut my sheets as completely shredded and entangled in metal. Had not heard anything about this until I spoke to indesit who informed me of the problems and sending engineer next week. Already ordered new machine as cannot be without one. Not an indesit though!! 8th May 2013 - a evans my HOTPOINT KEEPS making extremely loud bangs when spinning is it safe or should I get the Engineer in. 9th May 2013 - Washerhelp Check to see if your model is one of those affected by this issue using the links in my article, if it is I would contact them. (This was the last of the 50 comments transferred from original article when published on Washerhelp)
30th April 2013 – Sally
Our Hoover 1600 spin washing machine blew up last night. Fortunately it was at night in a utility room and only damaged a storage unit and a few clothes. There was bits of metal, concrete and plastic everywhere if anyone had been in there attending to the dryer or getting items out of the freezer a serious injury could have occured. Why is Hoover not recalling or issuing a product warning for these machines, what would happen if one did seriously injure a child.
3rd May 2013 – Sally
Update to Message: 30th April 2013 We contacted Hoover and the next day they sent out an assessor. He duly came and looked at the Washining machine, which he deemed ‘buggered’. We also pointed out that the WM had pushed a storage unit into the dryer dinting the side and preventing its operation (it had jammed the drum), he took photos and notes and said he would contact head office with the info. Result: A new WM and Dryer of the same or better spec is now on its way to us. Conclusion: Contact Hoover, they will replace, we estimate our WM was about 5-6 years old.
4th May 2013 – Sarah
My washing machine exploded today. Luckily I was upstairs on the third floor getting ready and both my boys were in their bedroom on the x box which I had told them not to do! However, I am glad for once that they disobeyed me otherwise they would have been in the kitchen!! Huge bang, tripped electric, drawers damaged, sink moved, shrapnel everywhere and a completely mangled inner machine!! Had to cut my sheets as completely shredded and entangled in metal. Had not heard anything about this until I spoke to indesit who informed me of the problems and sending engineer next week. Already ordered new machine as cannot be without one. Not an indesit though!!
8th May 2013 – a evans
my HOTPOINT KEEPS making extremely loud bangs when spinning is it safe or should I get the Engineer in.
9th May 2013 – Washerhelp
Check to see if your model is one of those affected by this issue using the links in my article, if it is I would contact them.
(This was the last of the 50 comments transferred from original article when published on Washerhelp)
0 replies 19th February 2013 - christine lewis My hoover washing machine 'exploded' this weekend. My family said there was an almighty bang, the main fuse tripped and there was an awful smell of smoke in the house. My daughter was terrified, and now having nightmares. As noted on this link, it appears that my washing machine exploded following the drum coming apart at the seam. This is awful that Hoover are aware of the situation but have done nothing about it! 2nd March 2013 - Kalle Our Candy machine starting to pour out smoke after the third wash. I turned it off and after reading the comments I will definitely ask for a total refund. This machine is not coming into our house again! 15th April 2013 - Amy I have a hoover oph614 that i had brought 3 years ago and it exploded I have a 18month old and we wa very lucky that he wasn't in the kitchen. All the marble work top is ruined the cupboard doors. If Hoover really was sorry wouldn't they off tested there other makes and do a recall.... (Comments transferred from original article when published on Washerhelp)
19th February 2013 – christine lewis
My hoover washing machine ‘exploded’ this weekend. My family said there was an almighty bang, the main fuse tripped and there was an awful smell of smoke in the house. My daughter was terrified, and now having nightmares. As noted on this link, it appears that my washing machine exploded following the drum coming apart at the seam. This is awful that Hoover are aware of the situation but have done nothing about it!
2nd March 2013 – Kalle
Our Candy machine starting to pour out smoke after the third wash. I turned it off and after reading the comments I will definitely ask for a total refund. This machine is not coming into our house again!
15th April 2013 – Amy
I have a hoover oph614 that i had brought 3 years ago and it exploded I have a 18month old and we wa very lucky that he wasn’t in the kitchen. All the marble work top is ruined the cupboard doors. If Hoover really was sorry wouldn’t they off tested there other makes and do a recall….
(Comments transferred from original article when published on Washerhelp)
0 replies 11th February 2013 - Washerhelp No Jane: It's only when spinning that they "blow up". Unfortunately the words "blow up" and "explode" are potentially ambiguous, but they refer to the laundry bursting out of the drum under the centrifugal forces of spin which is a physical explosion.
11th February 2013 – Washerhelp
No Jane: It’s only when spinning that they “blow up”. Unfortunately the words “blow up” and “explode” are potentially ambiguous, but they refer to the laundry bursting out of the drum under the centrifugal forces of spin which is a physical explosion.
0 replies 24th January 2013 - Dan Mills Our Indesit IWE8123 exploded on Saturday (19/1/13) We heard an almighty bang and went into the kitchen to find the top of the worktop contents scattered all over the place. All the clothes inside were ripped and the next morning we woke up to find that where the concrete block had hit the worktop so hard it had caused a gas leak as our hob is integrated into the worktop. Luckily I am a gas engineer and was able to fix this problem without having to call out anyone. On Tuesday morning (the first time we could speak to anyone was monday) an engineer came out to assess the damage. He looked at the machine for a grand total of 5 seconds and said it was repairable. After much dispute and a lot of emailed photos another engineer was sent out on the wednesday. He did his job properly and confirmed what we thought had happened he said it was one of the worst machines he had seen in this state. The reason I go into so much detail is to inform you to stand your ground. They offered me a replacement but obviously afer what had happened with the machine and the customer service I refused saying I wanted a refund. They did agree to this and also refunded us an amount of compensation for the damaged clothes. I would also like to state that it is not just the 2007-2009 models as we purchased ours in October 2010 and the engineer confirmed it was made a month before this date. If you are reading this its probably because you have experienced a similar problem but my advice if it helps is DONT BUY INDESIT. 10th February 2013 - Jane We have an IWE8123 that is just out of warranty and has started making bizarre noises and flashing up all sorts of error codes. Meanwhile, my laundry is stuck in the drum, door won't open, can't turn it off on the control panel, and for now it has had to be plugged from the mains as t starts itself up after a while, just making a draining noise. Should I be concerned about it blowing up? I have emailed Indesit, waiting a response. (Comments transferred from original article when published on Washerhelp)
24th January 2013 – Dan Mills
Our Indesit IWE8123 exploded on Saturday (19/1/13) We heard an almighty bang and went into the kitchen to find the top of the worktop contents scattered all over the place. All the clothes inside were ripped and the next morning we woke up to find that where the concrete block had hit the worktop so hard it had caused a gas leak as our hob is integrated into the worktop. Luckily I am a gas engineer and was able to fix this problem without having to call out anyone. On Tuesday morning (the first time we could speak to anyone was monday) an engineer came out to assess the damage. He looked at the machine for a grand total of 5 seconds and said it was repairable. After much dispute and a lot of emailed photos another engineer was sent out on the wednesday.
He did his job properly and confirmed what we thought had happened he said it was one of the worst machines he had seen in this state. The reason I go into so much detail is to inform you to stand your ground. They offered me a replacement but obviously afer what had happened with the machine and the customer service I refused saying I wanted a refund. They did agree to this and also refunded us an amount of compensation for the damaged clothes. I would also like to state that it is not just the 2007-2009 models as we purchased ours in October 2010 and the engineer confirmed it was made a month before this date. If you are reading this its probably because you have experienced a similar problem but my advice if it helps is DONT BUY INDESIT.
10th February 2013 – Jane
We have an IWE8123 that is just out of warranty and has started making bizarre noises and flashing up all sorts of error codes. Meanwhile, my laundry is stuck in the drum, door won’t open, can’t turn it off on the control panel, and for now it has had to be plugged from the mains as t starts itself up after a while, just making a draining noise. Should I be concerned about it blowing up? I have emailed Indesit, waiting a response.
(Comments transferred from original article when published on Washerhelp)
0 replies 13th November 2012 - Emma Owen Contacted Hoover, they sent out someone to do a safety report. They delivered a new machine today. I had to send them photos and a list of the damage to kitchen and clothes. Things that I didn't have receipts for I found similar and pasted in the link or just estimated. They rang to say that would have a payment in my account in 7-10 days. Hoover have been very reasonable about the whole thing - which of course they should be. We were very lucky we were out, and the damage was more contained than some of the other cases I have read. I hope others have a satisfactory outcome too. 21st November 2012 - yummy mummy I have an Indesit washing machine model number WIXE167UK which I bought in October 2008. Last week, it made the most awful screeching noise whilst spinning ( it is a 1600 apin model ). I stopped it immediately as it was attempting to dance across the kitchen. Went onto the internet to search for what could be the fault and spotted the Watchdog report. Rang Indesit, five days later, an engineer called, fitted a safety bracket, examined the machine and it turned out to be the motor brushes which had totally worn out. Cannot praise Indesit enough, was very concerned re the reports of these machines exploding but the engineer assured me that it was perfectly ok. Brilliant service. 30th December 2012 - kai vicker as an ex gias service engineer i am not suprized that these candy/hoover washing machines are exploding as there was a problem with some of the motors they used and the electrionics weren't compatable of dealing with the new motors without been reprogrammed which cause the vision grand o ranges to jump around this was in 2007,further more the indesit company on listing 2 indeist models which are affected is a load of nonsense i know that they had trouble with the welded drum across the hotpoint and ariston range which are owned by the indesit company, you are right in what you are saying it seems to be the high spin speeds which are the problem,indesit have a modifaction which is to fit a flimse metal bar across the top of the drum to stop the lid flying off lol. 10th January 2013 - alison wheatley My washer exploded 2day and if it hadn't been 4 my solid wood kitchen I cud have been killed !? Why has no one recalled this machine? I was in the room as it happened n it was really bad I shook 4 an hour after felt like I'd been in a car crash x 11th January 2013 - Paula Knight Hi, My hot point HVL 241 has just exploded! Do you know if anymore have done this? 12th January 2013 - k.l I have taken a real interest in this thread our candy washer dryer was less than 90 days old and the electronics have already broken. Like others it likes to dance across the floor too! It is a candy gow475 16th January 2013 - Nicola My hotpoint HVl 211 exploded today with no warning. It is less than 5 years old. So, yes Paula Knight, it seems that Hotpoint machines explode too! We are currently trying to find out if it is covered by any insurance policies we have or through Hotpoints 5 year parts guarantee. Although a part is no good - the whole thing is in bits 21st January 2013 - Sheila My hotpoint HVF 344 exploded last night. I contacted the manufacturer today and they are sending someone out to assess the damage on Thursday. I hope we can resolve this between us but I am very angry that such a dangerous product is out there being used by thousands of people. (Comments transferred from original article when published on Washerhelp)
13th November 2012 – Emma Owen
Contacted Hoover, they sent out someone to do a safety report. They delivered a new machine today. I had to send them photos and a list of the damage to kitchen and clothes. Things that I didn’t have receipts for I found similar and pasted in the link or just estimated. They rang to say that would have a payment in my account in 7-10 days. Hoover have been very reasonable about the whole thing – which of course they should be. We were very lucky we were out, and the damage was more contained than some of the other cases I have read. I hope others have a satisfactory outcome too.
21st November 2012 – yummy mummy
I have an Indesit washing machine model number WIXE167UK which I bought in October 2008. Last week, it made the most awful screeching noise whilst spinning ( it is a 1600 apin model ). I stopped it immediately as it was attempting to dance across the kitchen. Went onto the internet to search for what could be the fault and spotted the Watchdog report. Rang Indesit, five days later, an engineer called, fitted a safety bracket, examined the machine and it turned out to be the motor brushes which had totally worn out. Cannot praise Indesit enough, was very concerned re the reports of these machines exploding but the engineer assured me that it was perfectly ok. Brilliant service.
30th December 2012 – kai vicker
as an ex gias service engineer i am not suprized that these candy/hoover washing machines are exploding as there was a problem with some of the motors they used and the electrionics weren’t compatable of dealing with the new motors without been reprogrammed which cause the vision grand o ranges to jump around this was in 2007,further more the indesit company on listing 2 indeist models which are affected is a load of nonsense i know that they had trouble with the welded drum across the hotpoint and ariston range which are owned by the indesit company, you are right in what you are saying it seems to be the high spin speeds which are the problem,indesit have a modifaction which is to fit a flimse metal bar across the top of the drum to stop the lid flying off lol.
10th January 2013 – alison wheatley
My washer exploded 2day and if it hadn’t been 4 my solid wood kitchen I cud have been killed !? Why has no one recalled this machine? I was in the room as it happened n it was really bad I shook 4 an hour after felt like I’d been in a car crash x
11th January 2013 – Paula Knight
Hi, My hot point HVL 241 has just exploded! Do you know if anymore have done this?
12th January 2013 – k.l
I have taken a real interest in this thread our candy washer dryer was less than 90 days old and the electronics have already broken. Like others it likes to dance across the floor too! It is a candy gow475
16th January 2013 – Nicola
My hotpoint HVl 211 exploded today with no warning. It is less than 5 years old. So, yes Paula Knight, it seems that Hotpoint machines explode too! We are currently trying to find out if it is covered by any insurance policies we have or through Hotpoints 5 year parts guarantee. Although a part is no good – the whole thing is in bits
21st January 2013 – Sheila
My hotpoint HVF 344 exploded last night. I contacted the manufacturer today and they are sending someone out to assess the damage on Thursday. I hope we can resolve this between us but I am very angry that such a dangerous product is out there being used by thousands of people.
(Comments transferred from original article when published on Washerhelp)
0 replies 2nd October 2012 - Davis I am the owner of an LG washing machine model F1256QD5 purchased in July 2011. On the 24 Aug 2012 the glass in the door exploded into the drum. The machine was switched off at the tpoime. The door and glass has been replaced by LG. On reporting the fault the retort received was that they had not heard of that fault before 20th October 2012 - tracey storey Indesit have been extremely good with our out come about our washing machine exploding and we are happy with our agreement :-) 31st October 2012 - jackie fairhurst my fathers machine is an indicit washing machine serial no w1x l123. There is only a dial with spin on but no spin speed. Can you confirm if this is safe 1st November 2012 - Washerhelp Jackie: Indesit have said, "We are aware of a technical issue that could affect a very small quantity of these Indesit washing machine models, which were manufactured between May 2007 and June 2009. Under certain operating conditions the drum seam has fractured, causing damage to the machine. What consumers can do next: If you own an Indesit washing machine WIXL143 or WIXE167 and have any concerns, please contact the Indesit Customer Service Centre on email: [email protected] or Tel: 01733 287 843 Please have your serial number to hand when you call it can be found on the front of the machine inside the door area." 1st November 2012 - Washerhelp This story was covered last night on BBC Watchdog featuring some of the people who have commented on this article. 4th November 2012 01:05:08 PM - rosalyn reid I have a Hoover Vision HD washing machine that has just exploded today. The door has blew open, the drawer has blown out, the door seal is now at the other end of the kitchen and the drum has dented all the front of the machine. The explosion has damaged all the wood seperating the washing machine and dish washer and the item that was in the machine at the time is totally ruined. 5th November 2012 PM - teresa My indesit washing machine drum has just exploded,hard plastic everywhere and metal drum folded back with my clothes wedged inside it.The model is WIXL 143. 7th November 2012 - Emma Owen I didn't see Watchdog. I wish I had. I have a Hoover OPH614 which we bought in July 2009. I consider myself very lucky that when mine exploded today I was out taking my son to school. The force of the drum ripping apart lifted my worktops, moved my fitted units and cut into the flooring. 7th November 2012 - jill mckay 2 days ago our hoover washing machine blew up pushing up through our granite worktop spraying chunks of granite accross the kitchen. Both my husband and myself had been in the kitchen minutes before it happened - without doubt if we had still been in there we would have had serious injuries or worse. Having now looked on this site we realise this is not the freak incident we first thought it was, we are now negociating with hoover so far they have been very helful but it will be interesting to see if we can do this without going to a solicitor which we will do if neccessary to get reasonable compensation. I am still in shock as to how this can have happened and if its true that this was a known fault why these machines were not recalled or at the very least we were informed that there could be a problem. (Comments transferred from original article when published on Washerhelp)
2nd October 2012 – Davis
I am the owner of an LG washing machine model F1256QD5 purchased in July 2011. On the 24 Aug 2012 the glass in the door exploded into the drum. The machine was switched off at the tpoime. The door and glass has been replaced by LG. On reporting the fault the retort received was that they had not heard of that fault before
20th October 2012 – tracey storey
Indesit have been extremely good with our out come about our washing machine exploding and we are happy with our agreement :-)
31st October 2012 – jackie fairhurst
my fathers machine is an indicit washing machine serial no w1x l123. There is only a dial with spin on but no spin speed. Can you confirm if this is safe
1st November 2012 – Washerhelp
Jackie: Indesit have said, “We are aware of a technical issue that could affect a very small quantity of these Indesit washing machine models, which were manufactured between May 2007 and June 2009. Under certain operating conditions the drum seam has fractured, causing damage to the machine. What consumers can do next: If you own an Indesit washing machine WIXL143 or WIXE167 and have any concerns, please contact the Indesit Customer Service Centre on email: [email protected] or Tel: 01733 287 843 Please have your serial number to hand when you call it can be found on the front of the machine inside the door area.”
1st November 2012 – Washerhelp
This story was covered last night on BBC Watchdog featuring some of the people who have commented on this article.
4th November 2012 01:05:08 PM – rosalyn reid
I have a Hoover Vision HD washing machine that has just exploded today. The door has blew open, the drawer has blown out, the door seal is now at the other end of the kitchen and the drum has dented all the front of the machine. The explosion has damaged all the wood seperating the washing machine and dish washer and the item that was in the machine at the time is totally ruined.
5th November 2012 PM – teresa
My indesit washing machine drum has just exploded,hard plastic everywhere and metal drum folded back with my clothes wedged inside it.The model is WIXL 143.
7th November 2012 – Emma Owen
I didn’t see Watchdog. I wish I had. I have a Hoover OPH614 which we bought in July 2009. I consider myself very lucky that when mine exploded today I was out taking my son to school. The force of the drum ripping apart lifted my worktops, moved my fitted units and cut into the flooring.
7th November 2012 – jill mckay
2 days ago our hoover washing machine blew up pushing up through our granite worktop spraying chunks of granite accross the kitchen. Both my husband and myself had been in the kitchen minutes before it happened – without doubt if we had still been in there we would have had serious injuries or worse. Having now looked on this site we realise this is not the freak incident we first thought it was, we are now negociating with hoover so far they have been very helful but it will be interesting to see if we can do this without going to a solicitor which we will do if neccessary to get reasonable compensation. I am still in shock as to how this can have happened and if its true that this was a known fault why these machines were not recalled or at the very least we were informed that there could be a problem.
(Comments transferred from original article when published on Washerhelp)
0 replies 15th September 2012 - Jillian Hey My Hotpoint super silent washing machine exploded on Thursday 13th of September 2012 luckily my ten year old girl was at school it is only a matter of time before a child is killed. 16th September 2012 - tracey storey My hot point washer blew up on September 14th 2012,#my 15 month baby and i and my husband was stood in front of it it was like a bomb in my washer,my kitchen units are now ruined im now waiting for someone from hotpoint to ring me monday 17th let's see eh mm? Some one needs to sort this out and do a recall and compensate us for damages of our property and clothing etc,some one is going to get killed soon 21st September 2012 - Sarah Rosser Hi I'm a new victim of this problem. My washer was on spin last night and supposedly being a silent spin I thought it had become a bit noisy. As I approached the kitchen to switch the machine off it exploded in front of my eyes. It. The drum has smashed through the sides and top of the washer and in doing so has also smashed the side panels of my kitchen sink unit. My kitchen in devastated. I haven't contacted Hoover yet but will do as soon as possible. I am shocked that this has been going on for so long and nothing done about it 27th September 2012 - tracey storey I must say now that indesit/hot point customer service have been very good and are dealing with the incedent so far so good 29th September 2012 - janet jones My Indesit machine exploded in the same manner as those quoted above on Wednesday 26/09/2012. The machine is pre 2009 luckily no-one was in the kitchen when it happened just heard an almighty bang. I haven't yet contacted the manufactures as I have a Domestic & General policy for it so have to wait for the repair men to assess it. Any advice would be appreciated in case I am not offered a straight a replacement due to the age. I was really annoyed to find out this fault has been known about but no action taken to check these appliances. 30th September 2012 - Washerhelp NOTE: I have a journalist interested in featuring someone affected by exploding washing machines in That's Life magazine and are willing to pay for an interview. If anyone affected is interested please contact me and I will put you in touch with them. Janet: If you don't get a satisfactory result from D&G you will need to pursue it with the people you bought it from under the sale of good act as it clearly has an inherent fault. 2nd October 2012 - tracey storey Had a replacement for our new washer......a new model ..ndesit have asked for quotes so just waiting for the outcome??? We have to buy a new kitchen so hopefully we will get some where and i do belieave im in the daily mirror paper,( which I did not no):-) (Comments transferred from original article when published on Washerhelp)
15th September 2012 – Jillian Hey
My Hotpoint super silent washing machine exploded on Thursday 13th of September 2012 luckily my ten year old girl was at school it is only a matter of time before a child is killed.
16th September 2012 – tracey storey
My hot point washer blew up on September 14th 2012,#my 15 month baby and i and my husband was stood in front of it it was like a bomb in my washer,my kitchen units are now ruined im now waiting for someone from hotpoint to ring me monday 17th let’s see eh mm? Some one needs to sort this out and do a recall and compensate us for damages of our property and clothing etc,some one is going to get killed soon
21st September 2012 – Sarah Rosser
Hi I’m a new victim of this problem. My washer was on spin last night and supposedly being a silent spin I thought it had become a bit noisy. As I approached the kitchen to switch the machine off it exploded in front of my eyes. It. The drum has smashed through the sides and top of the washer and in doing so has also smashed the side panels of my kitchen sink unit. My kitchen in devastated. I haven’t contacted Hoover yet but will do as soon as possible. I am shocked that this has been going on for so long and nothing done about it
27th September 2012 – tracey storey
I must say now that indesit/hot point customer service have been very good and are dealing with the incedent so far so good
29th September 2012 – janet jones
My Indesit machine exploded in the same manner as those quoted above on Wednesday 26/09/2012. The machine is pre 2009 luckily no-one was in the kitchen when it happened just heard an almighty bang. I haven’t yet contacted the manufactures as I have a Domestic & General policy for it so have to wait for the repair men to assess it. Any advice would be appreciated in case I am not offered a straight a replacement due to the age. I was really annoyed to find out this fault has been known about but no action taken to check these appliances.
30th September 2012 – Washerhelp
NOTE: I have a journalist interested in featuring someone affected by exploding washing machines in That’s Life magazine and are willing to pay for an interview. If anyone affected is interested please contact me and I will put you in touch with them.
Janet: If you don’t get a satisfactory result from D&G you will need to pursue it with the people you bought it from under the sale of good act as it clearly has an inherent fault.
2nd October 2012 – tracey storey
Had a replacement for our new washer……a new model ..ndesit have asked for quotes so just waiting for the outcome??? We have to buy a new kitchen so hopefully we will get some where and i do belieave im in the daily mirror paper,( which I did not no):-)
(Comments transferred from original article when published on Washerhelp)
0 replies 26th June 2012 - Eleanor Wharton My Indesit 2008 purchased machine has just blown up, dials blown off, door blown open, lid blown off, work top side damaged and pushed out, which shunted my free standing oven, drum half ripped back on itself, plastic everywhere. Luckily neither I or my young children were in there at the time and to think of the times I have sat my youngsters in front of it as they love watching it as babies!!! waiting for an engineer to come inspect it!! 24th July 2012 - sarah Our indesit washer/dryer was not yet 18 mnts old when it exploded black smoke loude bang unusually no major damage but seems the smoke was caused the stone weight that broke and was grating on belt? Prior to thus happening the bolts keep coming lose 28th July 2012 - Kirstie Our washing machine blew up last night and is an indiest brand!! After reading this and other articles i feel lucky our washing machine was in the cellar and not in the kitchen. I'm also shocked these machines have not been recalled as expensive damage could have been caused had it been in the kitchen!! Let alone serious injury to owners safety. 18th August 2012 - Kirsty Morgan Oh my goodness i am so horrified to read this! I was just trying to look up what was wrong with my washing machine and found this. Earlier this eveing my Hoover washer was on spin (1400) and i could smell a burning smell. As i turned to look at the washer there was smoke billowing out of it. I turned the dial to off and switched the plug off at the wall. The smoke continued to pour out until my kitchen was really hazy. My washer is only about a year old but having read this article i wish i'd never bought a Hoover product! 27th August 2012 - Anna ewers It was my washing machine that blew up missing my six year old by seconds our machine was in the laundry which leads out to the back garden my children are constantly running past in all fairness Hoover replaced my candy with a top of the range Hoover washing machine they also replaced my tumble dryer which was dented when the top flew off the candy and also paid a reasonable compensation for the clothes torn up in the drum, all on the same day however they didn't believe my machine had blown up and there were parts blown from the laundry thru the kitchen and as far as my bathroom doorway I asked for and sent an engineer out within an hour I told them I'd found articles from Germany of similar cases and I'd contacted the papers to warn other people about it as the type of people who buy this size washing machine need a larger drum because we have so much washing to do having small children or a big family the lady I first spoke to said she didn't care if I'd been to the papers she was really rude so I went over her head and straight to head office who were fab! I am passionate about this model being recalled before someone is seriously hurt or worse! (Comments transferred from original article when published on Washerhelp)
26th June 2012 – Eleanor Wharton
My Indesit 2008 purchased machine has just blown up, dials blown off, door blown open, lid blown off, work top side damaged and pushed out, which shunted my free standing oven, drum half ripped back on itself, plastic everywhere. Luckily neither I or my young children were in there at the time and to think of the times I have sat my youngsters in front of it as they love watching it as babies!!! waiting for an engineer to come inspect it!!
24th July 2012 – sarah
Our indesit washer/dryer was not yet 18 mnts old when it exploded black smoke loude bang unusually no major damage but seems the smoke was caused the stone weight that broke and was grating on belt? Prior to thus happening the bolts keep coming lose
28th July 2012 – Kirstie
Our washing machine blew up last night and is an indiest brand!! After reading this and other articles i feel lucky our washing machine was in the cellar and not in the kitchen. I’m also shocked these machines have not been recalled as expensive damage could have been caused had it been in the kitchen!! Let alone serious injury to owners safety.
18th August 2012 – Kirsty Morgan
Oh my goodness i am so horrified to read this! I was just trying to look up what was wrong with my washing machine and found this. Earlier this eveing my Hoover washer was on spin (1400) and i could smell a burning smell. As i turned to look at the washer there was smoke billowing out of it. I turned the dial to off and switched the plug off at the wall. The smoke continued to pour out until my kitchen was really hazy. My washer is only about a year old but having read this article i wish i’d never bought a Hoover product!
27th August 2012 – Anna ewers
It was my washing machine that blew up missing my six year old by seconds our machine was in the laundry which leads out to the back garden my children are constantly running past in all fairness Hoover replaced my candy with a top of the range Hoover washing machine they also replaced my tumble dryer which was dented when the top flew off the candy and also paid a reasonable compensation for the clothes torn up in the drum, all on the same day however they didn’t believe my machine had blown up and there were parts blown from the laundry thru the kitchen and as far as my bathroom doorway I asked for and sent an engineer out within an hour I told them I’d found articles from Germany of similar cases and I’d contacted the papers to warn other people about it as the type of people who buy this size washing machine need a larger drum because we have so much washing to do having small children or a big family the lady I first spoke to said she didn’t care if I’d been to the papers she was really rude so I went over her head and straight to head office who were fab! I am passionate about this model being recalled before someone is seriously hurt or worse!
(Comments transferred from original article when published on Washerhelp)
0 replies 11th January 2012 - Craig Capewell Our Indesit 1400 rpm washing machine brought in 2009 has just exploded this evening. The drum has ripped through the worktop and sprayed debris everywhere . Its a good job our kids were not near it as it could have done some serious damage. We have called the manufacturer and they say they have not heard of this before... i beg to differ as looking through the internet this seems an all too common occurrence. Indesit insisted it was not there fault but a manufacturing matter. I await a manager from the manufaturers to call me tomorrow. 8th April 2012 - Penny My hoover washing machine has exploded today - 15months old!!! What the hell is going on? Thankfully it was in the cellar and no one was hurt. The machine only had 3 items of clothing in it at the time. There is glass everywhere, its even damaged the rubber sealed and the plastic inside the drum. I hope HOOVER will be simpathatic on Tuesday (Easter Holidays!) 14th May 2012 - Janet Walker Our Hoover vision washing machine did the same thing on Sunday (13/05/2012).My husband was in the lounge and heard a horrendous bang like something had exploded.He ran to see what it was and saw smoke coming out of the washing machine drawer and quickly turned off the mains electric.There was a smell of burning.The drum had completely collapsed and looked like it had bounced up through the top of the machine as the chipboard top was torn apart.Inside the machine looked like a grenade had gone off and there was mangled metal and bits of plastic everywhere.There was a normal load of everyday items of clothing in the machine and nothing which could have caused a problem. A pair of trousers was caught up on the broken drum and damaged. Goodness knows what could have happened if we were all out at the time as it may have caught fire. I rang Hoover today and they are sending out an engineer to survey the damage, so at least they seem to be taking this seriously.The machine was registered with them and the lady i spoke with said it was manufactured in 2008 although we purchased it new from Comet in early 2010, so it appears it is one of the faulty pre 2009 machines, trust us to get one ! I only hope we get a new machine and some compensation too. 23rd May 2012 - karen grogan My indesit washing machine blew up yesterday the lid and control pannel flew off and the inside just collapsed I am waiting for a phone call from indestit it was made in 2008 7th June 2012 - Keith Well,I can see why we are all having the same problem,pleased I fopund this site.I gave my daughter a present of a new IWB 5113 Indesit, at this time I should say she was luck this time around. The machine is only 20 nonths old,Black toxic smoke came out of the back of the machine. Being and engineer and now retired, I felt that I had to investigate what had caused thi serious fault. I stripped this machine down to inspect what had caused the problem. The drain pump had a leak on the pipe from the drum it was a small weep,it got into the motor of the pump and burnt through the coil which explode with a bang,it also burnt out components in the pcb board at the rear,this situation as happened from what I read here a number of time,This make this machine dangerious and not fit for purpose, especially if children are about. This situation could be avoided by adding small in line fuses in the supply wires with low ratings that rupture on overload and would avoid this type of damage, I have written a report and sent this to the store were this machine was purchase along with digital photographs,to prove the faults. This machine is an health and safety issue. (Comments transferred from original article when published on Washerhelp)
11th January 2012 – Craig Capewell
Our Indesit 1400 rpm washing machine brought in 2009 has just exploded this evening. The drum has ripped through the worktop and sprayed debris everywhere . Its a good job our kids were not near it as it could have done some serious damage. We have called the manufacturer and they say they have not heard of this before… i beg to differ as looking through the internet this seems an all too common occurrence. Indesit insisted it was not there fault but a manufacturing matter. I await a manager from the manufaturers to call me tomorrow.
8th April 2012 – Penny
My hoover washing machine has exploded today – 15months old!!! What the hell is going on? Thankfully it was in the cellar and no one was hurt. The machine only had 3 items of clothing in it at the time. There is glass everywhere, its even damaged the rubber sealed and the plastic inside the drum. I hope HOOVER will be simpathatic on Tuesday (Easter Holidays!)
14th May 2012 – Janet Walker
Our Hoover vision washing machine did the same thing on Sunday (13/05/2012).My husband was in the lounge and heard a horrendous bang like something had exploded.He ran to see what it was and saw smoke coming out of the washing machine drawer and quickly turned off the mains electric.There was a smell of burning.The drum had completely collapsed and looked like it had bounced up through the top of the machine as the chipboard top was torn apart.Inside the machine looked like a grenade had gone off and there was mangled metal and bits of plastic everywhere.There was a normal load of everyday items of clothing in the machine and nothing which could have caused a problem. A pair of trousers was caught up on the broken drum and damaged. Goodness knows what could have happened if we were all out at the time as it may have caught fire. I rang Hoover today and they are sending out an engineer to survey the damage, so at least they seem to be taking this seriously.The machine was registered with them and the lady i spoke with said it was manufactured in 2008 although we purchased it new from Comet in early 2010, so it appears it is one of the faulty pre 2009 machines, trust us to get one ! I only hope we get a new machine and some compensation too.
23rd May 2012 – karen grogan
My indesit washing machine blew up yesterday the lid and control pannel flew off and the inside just collapsed I am waiting for a phone call from indestit it was made in 2008
7th June 2012 – Keith
Well,I can see why we are all having the same problem,pleased I fopund this site.I gave my daughter a present of a new IWB 5113 Indesit, at this time I should say she was luck this time around. The machine is only 20 nonths old,Black toxic smoke came out of the back of the machine. Being and engineer and now retired, I felt that I had to investigate what had caused thi serious fault. I stripped this machine down to inspect what had caused the problem. The drain pump had a leak on the pipe from the drum it was a small weep,it got into the motor of the pump and burnt through the coil which explode with a bang,it also burnt out components in the pcb board at the rear,this situation as happened from what I read here a number of time,This make this machine dangerious and not fit for purpose, especially if children are about. This situation could be avoided by adding small in line fuses in the supply wires with low ratings that rupture on overload and would avoid this type of damage, I have written a report and sent this to the store were this machine was purchase along with digital photographs,to prove the faults. This machine is an health and safety issue.
(Comments transferred from original article when published on Washerhelp)
0 replies 19th October 2011 - Merry My mum bought a hoover washing machine in September 2008, and on saturday 15th Oct 2011 at about 11am, 5minutes after my mum put it on it exploded. There was a loud bang and the drum had twisted and spiked out of the top of the machine. There was bits of broken plastic everywhere, a brush that was on top of the machine had skewered itself an inch and a half into the ceiling and the blast had dented the freezer next to it. All of our clothes that were in there were totally ruined. It also managed to blow 2 of our electrical fuses so the telly stopped working as soon as the blast happened. Thank God we didn't have any small children running around because it could have killed someone or seriously injured them. The company has been very apologetic and they want to view the machine and issue us with a new model. Its actually made me and my mum quite scared of washing machines now :( 9th November 2011 - Rachel We had a Indesit washing machine which violently exploded in March 2011. Luckily my children were in bed and not around when it happened. I contacted Indesit who replaced the washing machine but would not admit the problem was serious and warranted a re-call. I advised Trading Standards and WatchDog but have not heard anything since. 11th November 2011 AM - Jim Our 2 and half year indesit exploded a couple of days ago, rang indesit and they are replacing washing machine and paying for all damage too worktops and clothes 11th January 2012 - carol cuthbert I bought an indesit 1600 spin speed washing machine in ~November 2009 and it exploded last week. I had to wait a week until they could get an engineer out to look at it. It exploded and cracked the worktop above it, the unit next to it and it shunted my dishwasher over and knocked the side support for the worktop of. The engineer came out to look at it and said he has never saw anything like it. He went outside and phoned Indesit and came back in and said someone will phone me this morning. so I am waiting on their call. The plastic drawer and another piece of plastic blew out the front and hit me on the back, though I was well padded so it didn't cause any injury. My 2 year old granddaughter was sitting at the table about 6 feet to the side of the machine and started screaming. Although the worktop was cracked I dread to think of the amount of damage and injury would have been caused had it not been under a worktop and 'wedged' in between the cupboard and the dishwasher as the top completely blew off. 11th January 2012 - Lesley Checkley on the 10th January I heard a loud shattering noise from the kitchen, it turned out to be the glass in my Indesit IWB5113 washer shattering throwing glass across the kitchen and the largest piece which was still attached at the top was dragged inwards on the spin cycle slicing through the dog bed inside. I expected Indesit to be interested in this but I have had no reply to my email, on phoneing Dixon I did get an engineer to call but he was rude and basically said it was my fault for putting the foam dog bed in the washer which he says would have cause the washer to shudder and the glass to smash!! I AM NOT AMUSED, call this customer service! (Comments transferred from original article when published on Washerhelp)
19th October 2011 – Merry
My mum bought a hoover washing machine in September 2008, and on saturday 15th Oct 2011 at about 11am, 5minutes after my mum put it on it exploded. There was a loud bang and the drum had twisted and spiked out of the top of the machine. There was bits of broken plastic everywhere, a brush that was on top of the machine had skewered itself an inch and a half into the ceiling and the blast had dented the freezer next to it.
All of our clothes that were in there were totally ruined. It also managed to blow 2 of our electrical fuses so the telly stopped working as soon as the blast happened. Thank God we didn’t have any small children running around because it could have killed someone or seriously injured them. The company has been very apologetic and they want to view the machine and issue us with a new model. Its actually made me and my mum quite scared of washing machines now :(
9th November 2011 – Rachel
We had a Indesit washing machine which violently exploded in March 2011. Luckily my children were in bed and not around when it happened. I contacted Indesit who replaced the washing machine but would not admit the problem was serious and warranted a re-call. I advised Trading Standards and WatchDog but have not heard anything since.
11th November 2011 AM – Jim
Our 2 and half year indesit exploded a couple of days ago, rang indesit and they are replacing washing machine and paying for all damage too worktops and clothes
11th January 2012 – carol cuthbert
I bought an indesit 1600 spin speed washing machine in ~November 2009 and it exploded last week. I had to wait a week until they could get an engineer out to look at it. It exploded and cracked the worktop above it, the unit next to it and it shunted my dishwasher over and knocked the side support for the worktop of.
The engineer came out to look at it and said he has never saw anything like it. He went outside and phoned Indesit and came back in and said someone will phone me this morning. so I am waiting on their call. The plastic drawer and another piece of plastic blew out the front and hit me on the back, though I was well padded so it didn’t cause any injury.
My 2 year old granddaughter was sitting at the table about 6 feet to the side of the machine and started screaming. Although the worktop was cracked I dread to think of the amount of damage and injury would have been caused had it not been under a worktop and ‘wedged’ in between the cupboard and the dishwasher as the top completely blew off.
11th January 2012 – Lesley Checkley
on the 10th January I heard a loud shattering noise from the kitchen, it turned out to be the glass in my Indesit IWB5113 washer shattering throwing glass across the kitchen and the largest piece which was still attached at the top was dragged inwards on the spin cycle slicing through the dog bed inside.
I expected Indesit to be interested in this but I have had no reply to my email, on phoneing Dixon I did get an engineer to call but he was rude and basically said it was my fault for putting the foam dog bed in the washer which he says would have cause the washer to shudder and the glass to smash!! I AM NOT AMUSED, call this customer service!
(Comments transferred from original article when published on Washerhelp)
0 replies 6th October 2011 - Lorraine Hughes My Candy Washing Machine which is approx. 2 year old has blown up in my kitchen today causing damage to the worksurface which has been blow off the wall. Thank goodness nobody has been hurt. This is obviously a serious problem with this machine. What to do now. 7th October 2011 - Amy I am a researcher for the BBC and I am keen to speak to anyone about Candy washing machines. If you can help please get in touch with me on 02920 322983. 8th October 2011 - Sarah I bricked myself... My Candy CWB 110 (which i brought 2008 1100rpm) was shaking more violently today, but I wasn't really that concerned until I could smell burning plastic and white smoke billowing out from behind and the detergent drawer.... shan't be using it until I get it checked out! maybe a lucky escape who knows! (Comments transferred from original article when published on Washerhelp)
6th October 2011 – Lorraine Hughes
My Candy Washing Machine which is approx. 2 year old has blown up in my kitchen today causing damage to the worksurface which has been blow off the wall. Thank goodness nobody has been hurt. This is obviously a serious problem with this machine. What to do now.
7th October 2011 – Amy
I am a researcher for the BBC and I am keen to speak to anyone about Candy washing machines. If you can help please get in touch with me on 02920 322983.
8th October 2011 – Sarah
I bricked myself… My Candy CWB 110 (which i brought 2008 1100rpm) was shaking more violently today, but I wasn’t really that concerned until I could smell burning plastic and white smoke billowing out from behind and the detergent drawer…. shan’t be using it until I get it checked out! maybe a lucky escape who knows!
(Comments transferred from original article when published on Washerhelp)
0 replies PREVIOUS COMMENTS TRANSFERRED: I've decided to copy and paste all previous comments that had been added to this article when it was on Washerhelp for reference. Therefore the first few pages of comments will appear to have come from me. If you have new comments to add please do.
PREVIOUS COMMENTS TRANSFERRED: I’ve decided to copy and paste all previous comments that had been added to this article when it was on Washerhelp for reference. Therefore the first few pages of comments will appear to have come from me. If you have new comments to add please do.
Whom do l need to contact my candy integrated washing machine started smoking during a wash.
Likely replying to Lorenda Holzmann
Hello Lorenda. It’s not necessarily related to this issue, but Candy’s contact details are on my repairs page