Samsung RS21 and RS60 fridge freezers safety notice
As of March 2014 Samsung extended this notice to cover ALL RS21 and RS60 fridge freezers regardless of manufacture date, plus additional models using a similar defrost system. If you have one of the affected models that has not already been modified by Samsung, stop using it and call Samsung on 0800 988 0123 to arrange the free repair. Check the model number on the label inside the fridge compartment – see our guide on where to find the model number on a fridge or freezer.
Samsung has issued a fire risk safety notice covering RS21 and RS60 range fridge freezers, later extended to all models in this range regardless of purchase date, plus additional related models listed below. The Electrical Safety Council advised anyone with an unmodified affected appliance to stop using it immediately and contact Samsung. A free home-visit repair programme is available.
Affected Models
Samsung’s notice covers all appliances in the following ranges, plus units using a similar defrost system:
RS60 (all models)
RSE8
RSH1
RSJ1
SN62
As of March 2014 the scope was extended to include all RS21 and RS60 models regardless of when the appliance was manufactured or purchased. If you have an RS21 or RS60 that has not already been modified by Samsung, it is covered by this notice.
Registering an appliance is supposed to ensure owners are contacted directly when a safety notice is issued. In practice, some registered owners of these Samsung fridge freezers were not notified. If you have a registered RS21 or RS60 and have not received confirmation that the modification has been carried out, contact Samsung directly – do not assume the modification has happened because you registered the appliance.
What to Do
-
Check your model number. The model number is on a label inside the fridge compartment. Confirm whether your appliance is one of the models listed above. See our guide on how to find the model or serial number on a fridge freezer.
-
If your model is affected and has not been modified, stop using it immediately. This is the specific advice from the Electrical Safety Council. Do not continue using the appliance until Samsung has confirmed the modification has been carried out.
-
Contact Samsung. Call 0800 988 0123 to arrange the free home-visit repair. Samsung’s dedicated safety notice pages for this recall have been removed – if this number is no longer active, contact Samsung customer services through their current website and reference the RS21/RS60 safety notice.
Fridge freezers cannot simply be switched off while awaiting repair without spoiling the contents. If you cannot immediately get confirmation of when the repair will be carried out, consider whether contents can be temporarily transferred to other cold storage. The internal sparking fault is described as rare – Samsung’s own language at the time was “in very rare cases, there is the potential for internal sparking to occur.” However, the Electrical Safety Council’s advice to stop using unmodified appliances immediately should be given significant weight.
All Appliance Safety Notices
Related Safety Notices
Beko Fridge Freezer Safety NoticeSerious fire risk for Beko frost-free fridge freezers from 2000 to 2006 – 20 fires and one death reported.
Hotpoint Fridge Freezer Safety NoticeA separate safety notice affecting certain Hotpoint fridge freezer models.
Hoover Frost-Free Fridge Freezer Safety NoticeDefrost heater fault affecting Hoover frost-free fridge freezers from a specific production period.
LEC TF2304W Fridge Freezer Safety NoticeDefrost timer fire risk for LEC TF2304W frost-free fridge freezers from 2004 to 2006.
Frequently Asked Questions
Are all Samsung RS21 and RS60 fridge freezers affected?
Yes – as of March 2014 Samsung extended the safety notice to cover all RS21 and RS60 models regardless of manufacture date or purchase date. The notice was initially limited to a specific production date range but was subsequently expanded. If you have an RS21 or RS60 that has not had the Samsung modification carried out, it is covered by this notice.
I registered my Samsung fridge freezer but was never contacted – what should I do?
Contact Samsung directly. Some registered owners were not notified despite the appliance being registered. Do not assume the modification has been carried out simply because you registered the appliance. Call 0800 988 0123 or contact Samsung through their current customer service channels and specifically reference the RS21/RS60 safety notice.
Should I stop using the fridge freezer immediately?
If your appliance is an affected model and has not been modified, the Electrical Safety Council’s advice was to stop using it immediately and contact Samsung. Given that fridge freezers cannot be switched off without spoiling contents, contact Samsung as a matter of urgency to arrange the free repair visit. If you cannot reach Samsung quickly, consider whether the most perishable contents can be temporarily moved to other cold storage while the repair is arranged.
Safety notice on Gorenje fridge-freezers
The affected models are the Gorenje RKI ORA E and RK ORA E fridge freezers bought in 2007 and 2008. Owners were advised to check the serial number and article number against the affected batch. The nature of the hazard is described only as “a potential fault on one of the components” – Gorenje did not publish more specific details. Contact Gorenje customer services with your model and serial number to confirm whether your appliance is affected.
Gorenje issued a safety notice for RKI ORA E and RK ORA E fridge freezer models bought in 2007 and 2008. A potential component fault could in certain circumstances cause a hazardous failure. Gorenje’s own safety notice page has since been removed. If you own one of these models, contact Gorenje directly to check whether your specific appliance is affected and whether the fault has been addressed.
The Official Notice
“Gorenje ensure the highest degree of safety to the functioning of its appliances. As a result, the company Gorenje invites the owners of fridge-freezer models RKI ORA E and RK ORA E, bought in 2007 and 2008, to check the serial number and article number. Under certain circumstances a potential fault may occur on one of the components of the affected models that may cause a hazardous failure.”
Gorenje – original safety notice
Affected Models
Gorenje RK ORA E
Both models were produced and sold in 2007 and 2008. Whether your specific unit is affected requires checking the serial number and article number against the batch covered by the notice. As Gorenje’s own safety page has been removed, this check must now be done directly with Gorenje customer services.
What to Do
-
Find the model and serial number. This is usually on a label inside the fridge compartment – on the interior side wall or at the rear. Note both the model name and the serial number before contacting Gorenje.
-
Contact Gorenje directly. Gorenje’s original safety notice page has been removed from their website. Contact Gorenje customer services through their current website or telephone number, provide your model and serial number, and ask specifically about the RKI ORA E / RK ORA E safety notice issued for 2007 and 2008 models.
-
Do not leave the appliance unattended for long periods until you have confirmed whether it is affected and what action is required. As with all fridge freezers subject to safety notices, this appliance runs continuously and cannot simply be switched off without spoiling the contents – arrange the confirmation contact with Gorenje as quickly as possible.
This is a recurring issue with manufacturer safety notices – pages are removed after the initial publicity period even though affected appliances may still be in use and unmodified owners may still be discovering the notice for the first time. If you cannot reach Gorenje via their current website, the Trading Standards product safety notices list at tradingstandards.uk may hold archived information on this recall.
All Appliance Safety Notices
Related Safety Notices
Beko Fridge Freezer Safety NoticeSerious fire risk for Beko frost-free fridge freezers from 2000 to 2006 – 20 fires and one death reported.
Hotpoint Fridge Freezer Safety NoticeA separate safety notice affecting certain Hotpoint fridge freezer models.
Samsung RS21 and RS60 Fridge Freezer Safety NoticeInternal sparking fire risk affecting all Samsung RS21 and RS60 fridge freezers regardless of purchase date.
Hoover Frost-Free Fridge Freezer Safety NoticeDefrost heater fault affecting Hoover frost-free fridge freezers from a specific production period.
Frequently Asked Questions
Which Gorenje fridge freezer models are affected?
The affected models are the Gorenje RKI ORA E and RK ORA E, bought in 2007 and 2008. Whether your specific unit is in the affected batch requires checking the serial number and article number with Gorenje directly, as their original safety notice page has been removed.
What is the danger with the affected Gorenje fridge freezers?
Gorenje described the risk as “a potential fault on one of the components that may under certain circumstances cause a hazardous failure.” The notice does not specify what the component is or the precise nature of the hazard. This vagueness is unhelpful but the use of the word “hazardous” means the notice should be treated seriously and confirmed with Gorenje directly.
How do I contact Gorenje about this safety notice?
Contact Gorenje through their current customer service website or telephone number. Their original safety notice page has been removed. Provide the model name (RKI ORA E or RK ORA E) and your serial number. If Gorenje cannot be reached directly, check the Trading Standards product recalls and safety notices list at tradingstandards.uk for any archived information on this notice.
Built in Ovens Safety Notice Potential Fire Risk
This notice affects single built-in electric ovens only – no appliance purchased before March 2007 is affected. Electrolux’s own notice states: if your oven is affected, you must use the grill function with the oven door closed, in line with the manufacturer’s instructions. Contact Electrolux at electrolux.co.uk/support/contact-us with your model number to confirm whether your appliance is covered.
A safety notice has been issued for a limited number of single built-in electric ovens under the Electrolux, Zanussi-Electrolux, Moffat and Tricity Bendix brands. A potential fire risk exists when using the grill function. If you have an affected appliance, follow the manufacturer’s specific grill usage instruction until the issue has been addressed – and contact Electrolux to confirm whether your oven is affected.
Affected Appliances
Appliance type
Single built-in electric ovens only. Combined appliances and freestanding cookers are not covered by this notice.
Affected brands
Electrolux, Zanussi-Electrolux, Moffat, and Tricity Bendix. All are manufactured by or under licence from the Electrolux group.
Purchase date
No appliance purchased before March 2007 is affected. Only units purchased from March 2007 onwards within the specific affected batch are covered by this notice.
The Official Notice
“Our quality control programme has identified under certain circumstances there is a potential risk of fire whilst using the grill function on a limited number of Single Built In Electric Ovens branded Electrolux, Zanussi-Electrolux, Moffat and Tricity Bendix.”
Electrolux – official safety notice
Electrolux’s specific instruction for affected ovens is: “if your oven is affected you must ensure that you use the grilling function with the oven door closed in line with the manufacturer’s instructions.” Follow this instruction until the appliance has been inspected or modified by Electrolux.
What to Do
-
Check whether your oven is affected. Contact Electrolux with your model number and serial number. The model number is usually on a label inside the oven door frame or on the back of the appliance. Electrolux can confirm whether your specific unit is within the affected batch.
-
If affected – only use the grill with the door closed. This is Electrolux’s interim instruction for affected appliances. Do not use the grill with the door open until the appliance has been inspected or the issue resolved.
-
Contact Electrolux to arrange any required inspection or repair. Visit electrolux.co.uk/support/contact-us or contact them by telephone. Reference the safety notice for single built-in electric ovens purchased from March 2007.
Electrolux’s dedicated safety notice page for this recall has been removed. If Electrolux cannot be reached directly, the Trading Standards product recalls and safety notices list at tradingstandards.uk may hold archived information. The contact page above is Electrolux’s general customer support and should be able to reference the notice from your model number.
All Appliance Safety Notices
Related Safety Notices
Beko, Leisure and Flavel Cooker Carbon Monoxide DangerLethal carbon monoxide risk on cookers with a separate grill – six deaths reported. Affects Beko, Leisure, Flavel and Glen Dimplex brands.
Hotpoint Dishwasher Safety NoticeFire risk safety notice affecting certain Hotpoint FDW series dishwashers.
8 Ways to Make Appliances SaferPractical steps every household can take to reduce fire and electrical risks from large appliances.
How Dangerous Are Our Appliances?Fire, electrical, and flood risks from domestic appliances – what the data shows.
Frequently Asked Questions
Which ovens are covered by this safety notice?
Single built-in electric ovens branded Electrolux, Zanussi-Electrolux, Moffat, or Tricity Bendix, purchased from March 2007 onwards. No appliance purchased before March 2007 is affected. The notice covers only a limited number of units within this range – contact Electrolux with your model number to confirm whether your specific appliance is in the affected batch.
Can I still use the grill on my oven?
If your oven is confirmed as affected, Electrolux’s interim instruction is to use the grill with the oven door closed. This is not normal grilling practice for most recipes but is the manufacturer’s specific safety instruction for these affected models. Contact Electrolux to arrange an inspection or repair that will allow normal use to resume.
The Electrolux safety page has been removed – how do I get more information?
Contact Electrolux via their general customer support page and provide your model number with a specific reference to the built-in oven grill fire risk safety notice. The Trading Standards product recalls list at tradingstandards.uk may also hold archived information. If you have a unit that you believe is affected and cannot get confirmation from Electrolux, follow the interim instruction (grill with door closed) until the matter is resolved.
John Lewis JLDWW1201 dishwasher safety notice
This recall affects John Lewis JLDWW1201 dishwashers with serial numbers between 62400001 and 72399999. The John Lewis dishwasher is manufactured by the AEG-Electrolux group and is affected by the same issue covered by the AEG-Electrolux and Zanussi dishwasher safety notice. Do not use the appliance until you have received clearance from the manufacturer.
A safety recall has been issued for the John Lewis JLDWW1201 dishwasher. If you own one of the affected models, stop using the appliance immediately and do not use it again until you have contacted John Lewis or the relevant helpline. See below for affected serial numbers.
Affected Appliance
Brand: John Lewis
Serial numbers: 62400001 to 72399999
The John Lewis JLDWW1201 dishwasher is manufactured by the AEG-Electrolux group. It is affected by the same safety issue as other dishwashers in the AEG-Electrolux and Zanussi range. Check the serial number on your appliance – it is usually on a label inside the door frame or on the side panel.
What to Do
-
Stop using the dishwasher immediately.
Do not run another cycle until the appliance has been inspected or cleared. If a cycle is currently running, allow it to complete and then do not start another.
-
Check the serial number.
The serial number is on a label inside the door frame or on the side or back panel of the appliance. If the serial number falls between 62400001 and 72399999, the appliance is affected.
-
Contact the recall helpline or John Lewis.
Contact John Lewis directly or the product recall helpline to register the appliance and arrange an inspection or remedy. Do not use the dishwasher until clearance has been given.
This recall was not prominently publicised alongside the related AEG-Electrolux and Zanussi dishwasher safety notice despite covering a product from the same manufacturer group. Owners of John Lewis-branded dishwashers from this period should check their serial numbers even if they did not receive direct communication about the recall. See our guide on the AEG-Electrolux and Zanussi dishwasher safety notice for background on the related issue.
All Appliance Safety Notices
Related Safety Notices
AEG-Electrolux and Zanussi Dishwasher Safety NoticeThe related safety notice covering AEG-Electrolux and Zanussi branded dishwashers from the same manufacturer group.
Hotpoint Dishwasher Safety NoticeFire risk safety notice for certain Hotpoint FDW series dishwashers.
Bosch, Neff and Siemens Dishwasher Safety NoticeSafety notice covering certain Bosch, Neff, and Siemens dishwasher models.
8 Ways to Make Appliances SaferPractical steps every household can take to reduce fire and electrical risks from large appliances.
Safety Notice Electrolux, AEG and Zanussi Dishwashers
This notice covers specific Electrolux, AEG-Electrolux and Zanussi-Electrolux dishwasher models with serial numbers between 62400001 and 72399999 (with a specific exception for AEG-Electrolux model F50765 – see below). Check the rating plate on the right side of the dishwasher door for the model number, PNC, and serial number. A related notice also covers the John Lewis JLDWW1201 dishwasher, which is manufactured by the same group.
A safety notice was issued for certain Electrolux, AEG-Electrolux and Zanussi-Electrolux dishwashers due to a purchased connector component presenting a potential fire risk. No product bought before June 2006 is affected. If your model number and serial number appear in the table below, stop using the dishwasher and switch it off at the wall immediately.
Affected Serial Numbers
The notice affects dishwashers with serial numbers between 62400001 and 72399999.
For model F50765 only, the affected serial numbers are: 62400001 to 62799999, and 64100001 to 70799999, and 71700001 to 72399999. Serial numbers between these ranges on F50765 are not affected.
How to Check Your Appliance
The model number (Mod), PNC, and serial number (S.N.) are printed on the rating plate on the right side of the dishwasher door frame. The location is also shown in the user guide supplied with the appliance. Both the model number must appear in the table below AND the serial number must fall within the affected range for the appliance to be covered by this notice.
Affected Models
| Brand | Model | PNC |
|---|---|---|
| Electrolux | ESF46010 | 911616240 |
| ESF46010S | 911616241 | |
| ESF66010 | 911916312 | |
| ESF66010S | 911916313 | |
| AEG-Electrolux | F440801D | 911925623 |
| F440801M | 911925601 | |
| F440801VV | 911925624 | |
| F50765 * | 911916296 | |
| F50870 | 911916618 | |
| F50870M | 911916619 | |
| F54750 | 911615221 | |
| Zanussi-Electrolux | ZDF601 | 911916269 |
| ZDF601K | 911916270 | |
| ZDF601M | 911916281 | |
| ZDF601S | 911916271 |
* F50765 has different affected serial number ranges – see the warning above.
This safety notice does not affect any other Electrolux, AEG-Electrolux or Zanussi-Electrolux appliance. A related safety notice covers the John Lewis JLDWW1201 dishwasher, manufactured by the same group – see our guide on the John Lewis JLDWW1201 dishwasher safety recall.
All Appliance Safety Notices
Related Safety Notices
John Lewis JLDWW1201 Dishwasher Safety RecallThe same connector issue affecting the John Lewis branded version of this dishwasher range.
Hotpoint Dishwasher Safety NoticeFire risk safety notice for certain Hotpoint FDW series dishwashers.
Bosch, Neff and Siemens Dishwasher Safety NoticeSafety notice covering certain Bosch, Neff, and Siemens dishwasher models.
8 Ways to Make Appliances SaferPractical steps every household can take to reduce fire and electrical risks from large appliances.
Dishwashers in fire scare
This notice covers specific Electrolux, AEG-Electrolux and Zanussi-Electrolux dishwasher models with serial numbers between 62400001 and 72399999 (with a specific exception for AEG-Electrolux model F50765 – see below). Check the rating plate on the right side of the dishwasher door for the model number, PNC, and serial number. A related notice also covers the John Lewis JLDWW1201 dishwasher, which is manufactured by the same group.
A safety notice was issued for certain Electrolux, AEG-Electrolux and Zanussi-Electrolux dishwashers due to a purchased connector component presenting a potential fire risk. No product bought before June 2006 is affected. If your model number and serial number appear in the table below, stop using the dishwasher and switch it off at the wall immediately.
Affected Serial Numbers
The notice affects dishwashers with serial numbers between 62400001 and 72399999.
For model F50765 only, the affected serial numbers are: 62400001 to 62799999, and 64100001 to 70799999, and 71700001 to 72399999. Serial numbers between these ranges on F50765 are not affected.
How to Check Your Appliance
The model number (Mod), PNC, and serial number (S.N.) are printed on the rating plate on the right side of the dishwasher door frame. The location is also shown in the user guide supplied with the appliance. Both the model number must appear in the table below AND the serial number must fall within the affected range for the appliance to be covered by this notice.
Affected Models
| Brand | Model | PNC |
|---|---|---|
| Electrolux | ESF46010 | 911616240 |
| ESF46010S | 911616241 | |
| ESF66010 | 911916312 | |
| ESF66010S | 911916313 | |
| AEG-Electrolux | F440801D | 911925623 |
| F440801M | 911925601 | |
| F440801VV | 911925624 | |
| F50765 * | 911916296 | |
| F50870 | 911916618 | |
| F50870M | 911916619 | |
| F54750 | 911615221 | |
| Zanussi-Electrolux | ZDF601 | 911916269 |
| ZDF601K | 911916270 | |
| ZDF601M | 911916281 | |
| ZDF601S | 911916271 |
* F50765 has different affected serial number ranges – see the warning above.
This safety notice does not affect any other Electrolux, AEG-Electrolux or Zanussi-Electrolux appliance. A related safety notice covers the John Lewis JLDWW1201 dishwasher, manufactured by the same group – see our guide on the John Lewis JLDWW1201 dishwasher safety recall.
All Appliance Safety Notices
Related Safety Notices
John Lewis JLDWW1201 Dishwasher Safety RecallThe same connector issue affecting the John Lewis branded version of this dishwasher range.
Hotpoint Dishwasher Safety NoticeFire risk safety notice for certain Hotpoint FDW series dishwashers.
Bosch, Neff and Siemens Dishwasher Safety NoticeSafety notice covering certain Bosch, Neff, and Siemens dishwasher models.
8 Ways to Make Appliances SaferPractical steps every household can take to reduce fire and electrical risks from large appliances.
Second Safety Notice: AEG-Electrolux and Zanussi-Electrolux – Different Models
A separate safety notice covers a different set of AEG-Electrolux and Zanussi-Electrolux dishwasher models from the same period. No product bought before July 2006 is affected by this notice.
Affected serial numbers for this notice: 62700001 to 64099999 and 70800001 to 71699999. The model number and PNC number are on a rating plate at the right edge of the door – drop the door fully open and look at the edge of the door frame.
| Brand | Model | PNC |
|---|---|---|
| AEG-Electrolux | F50765 | 911916296 |
| F50765 | 911516005 | |
| Zanussi-Electrolux | ZSF6161 | 911916239 |
| ZSF6161 S | 911916240 | |
| ZDF501 | 911516002 | |
| ZDF501 S | 911516007 | |
| IZZI ALU | 911915225 | |
| ZSF6161 N | 911916260 | |
| ZSF6161 X | 911916265 |
This safety notice does not affect any other AEG-Electrolux or Zanussi-Electrolux appliance. Contact Zanussi or Electrolux group customer services directly for current recall status and remediation. The manufacturer’s consumer helpline for this notice has been closed – contact via the manufacturer’s website or general customer service number.