Hotpoint Creda & Indesit Tumble Dryer Fire Risk

Fire RiskThis is the biggest appliance fire risk safety notice ever issued in the UK (in my experience). The brands affected are Hotpoint, Creda and Indesit tumble dryers but some other related but lesser-known brands are affected too (see below). They are all part of the same manufacturing group (Whirlpool).

Remarkably it covers potentially millions of condenser and vented dryers sold over the last 11 years. It’s probably safe to say that most Hotpoint, Creda and Indesit dryers made before 2015 are affected unless made before 2004. The manufacturer has published the following statement –

A potential concern with two types of tumble dryers manufactured between April 2004 and September 2015. In some rare cases, excess fluff can come into contact with the heating element and present a risk of fire”. Basically it’s been found that a build up of fluff can in some cases come into contact with the heating elements and ignite. As an engineer I can confirm that tumble dryers can accumulate quite remarkable amounts of fluff inside – due to either poor design, damaged filters or if the filters aren’t carefully looked after and cleaned after every use.”

Which tumble dryers are affected?

Affected brands are: Hotpoint | Indesit | Creda | Proline | Swan tumble dryers, manufactured between April 2004 and September 2015

Over 100 different models are affected. It’s important to note that if you bought one of these tumble dryers after September 2015 it does not guarantee your model is not affected. This is because one could be in stock for some time after being manufactured before being sold. The affected tumble dryers were manufactured between the dates quoted above. You should check to see if your model is affected using the links below if you have any of these brands of dryer.

How to check if your dryer is subject to this safety notice

It’s very easy. Get your model and serial number from behind the door and enter the numbers into the manufacturer’s web sites below and then follow any instructions –

Green spot sticker?

Check to see if your tumble dryer has a small green spot sticker. Look behind the door, or near to the door seal, or anywhere on the machine including the back. A green spot sticker indicates that the fault has been fixed in the past. This is likely if you have had any engineer to repair it previously. It seems to show that prior to the announcement their engineers were already quietly making modifications. It’s up to you to decide if you trust it’s been done or not.

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Is it safe to keep using an affected tumble dryer?

This safety notice specifically says, “consumers may continue to use their products, provided that appliances are not left unattended whilst operating”. However, clearly the notice has been issued because one could suddenly catch fire. So use your common sense. Personally I would say get it checked asap. If it’s an affected model have it modified before using again. If you must use it you need to not leave it running without anyone close by and accept that it could catch fire. If you are not going to be in a position to deal with any fire and have no suitable fire extinguisher etc then just do not take the risk.

Update: Whirlpool finally change their advice

Whirlpool eventually changed their advice inline with my above paragraph. They were now advising people with affected dryers not to use them until they have been fixed. This is the only common sense and safe attitude to adopt unless someone is stood watching one with fire extinguisher to hand.

However, after unrelenting campaigning by Which? The government have finally acted – Whirlpool told to recall dryers in ‘unprecedented’ government move

More advice on fire risks in appliances

I’ve always advised never to leave any washing machine, tumble dryer or dishwasher running whilst no one is around and these safety notices only confirm the wisdom of such advice. Tumble dryers – particularly condenser dryers – need to be properly looked after. If you have any brand of dryer you should make sure you are aware of all the filters inside and ensure they are always clean. Condenser dryers in particular can have several filters with some of them hidden behind panels or doors. Blocked filters can cause overheating!

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37 thoughts on “Hotpoint Creda & Indesit Tumble Dryer Fire Risk”

  1. I have successfully had my Indesit tumble dryer ‘fixed’ by the engineer from Whirlpool.
    I was not informed to stop using it while it waited for the fix.
    I was initially booked for August 2016 but the month and subsequent months drifted by.
    I now find, having not used the dryer for most of the year, that it is only half as efficient as it was since the fix even though it has not been used for a number of months, ie. wear and tear not an issue. Before the fix it only took up to 2 hours to dry a bundle of kids clothes. Now it takes at least 4.
    Indesit tell me the fix only has a 90 day warranty and if you complain within the 90 days they will send an engineer.
    Nothing is ‘broken’ so what is an engineer going to do?

    They replace the back plate, seal and add a ‘mechanical pin’ between the panel and the drum to ‘ensure no build up of fluff can occur’. But they can’t provide me with a picture of the pin or the plate.
    My advice to anyone still outstanding – take a new model at extra cost, the fix is inefficient.

  2. Roberta Tweddle

    I have a creda condenser dryer number T622CW. Serial number 15100403. Is this model safe please

  3. Andy Trigg (Whitegoodshelp)

    Hello Roberta. The link in my article above goes directly to the manufacturers website where you can enter your model and serial number to check. It’s under the heading, How to check if your dryer is subject to this safety notice.

  4. Miss gillian hemsley

    I recently had an engineer out to my cooker and he noticed I had a hotpoint dryer , he checked it and said it hasn’t been modified and that it is a danger to use , I have gone on the recall part and my dryer serial number said it is OK but the engineer said it isn’t OK and took out the fuse and put a red danger sticker on , he said I could get a replacement because the dryer is old and not modified , he took the top off it and said its definitely not been modified, please advise

    1. Andy Trigg (Whitegoodshelp)

      Hello there. The only thing you can do is to directly contact Hotpoint. If you are 100% sure that you have entered the correct model number, and the correct serial number, and their website says your tumble dryer is not affected, then it may well be that the engineer has made a mistake. However, the issue with these dryers is that they can catch fire, they can set a kitchen or house on fire. Therefore, it would be very unwise of me to advise you that it is okay to use.

      You would think that the engineer would know, but it’s possible that either he’s made a mistake, or even that there is a mistake on the database on their website which has meant that your dryer has been given the all clear by mistake.

      Unfortunately, the checking website is designed in such a way that you only get told what to do if you enter an affected model and serial number. If your model and serial number is not being recognised as an affected dryer, then you can’t get access to the “what should I do next?” information.

      Bear in mind that it specifically says that, “Dryers manufactured after September 2015 are not affected by this issue.” However, this is misleading in my opinion unless you bought one some years after 2015. This information would cause someone who bought a Hotpoint tumble dryer, say in October or November 2015 to just ignore the problem and potentially leave themselves vulnerable to a fire. It should be obvious that buying a tumble dryer in October 2015 does not in any way mean that the tumble dryer was made in October 2015. It could very easily have been made prior to September 2015. Therefore, the only true way to be sure is to enter the full model and serial number into their site, but as this engineer has advised you that it is dangerous, you need to telephone Hotpoint to find out.

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