I’ve been writing about and following cases of “exploding” door glass on washing machines since 2008. There’s been a steady trickle of reports from people with various brands. Some even claim their door glass shattered spontaneously when the washing machine was not even switched on. It’s potentially a genuine safety concern. Especially for children.
Customers who report these incidents are definitely claiming it is dangerous. I have seen reports of people being cut and injured, but nothing serious so far. As far as I can make out it’s been more to do with being cut picking up the glass.
Back in 2012 there was a brief flurry of international media interest in my article. It was widely quoted and linked to. However, presumably without any reports of serious injury it was soon forgotten.
Don’t confuse two separate “exploding” washing machine issues
This article is about the door glass exploding. Another issue, which has also had national press coverage is when the washing machine’s inner drum “explodes” during spin.
This is a known issue related to specific brands and is covered in my article here – washing machines exploding: What’s going on?
Shattering door glass
I’m not entirely happy using the word explode because it sounds sensational. But as most people experiencing this issue use that word it needs to be used. Some have even described it as being like “a bomb”.
The previous picture is of a Beko washing machine. Beko are one of the most common UK washing machines who so far have the highest reported cases. The consumer who sent it me wrote –
I dread to think the outcome if my son had been in front of the machine at the time!
Lots of people have expressed concerns over children and pets.
Seeing the following photo on my Facebook news-feed heightened my concerns. It’s of a friend’s small child innocently looking into their washing machine.
Reports of spontaneous exploding glass when washer not even running
No parent could be expected to foresee the thick door glass of their washing machine shattering, either when on – or especially when it’s just standing unused. This photo is worrying when you know about all of the incidents that have happened (rare or not). Clearly it’s best to not let children get this close up just in case.
Manufacturers are saying the problem is caused by foreign obstructions such as coins or metal buckles hitting and weakening the door glass. The weakened door can then shatter under constant heating up and cooling down.
Another theory is that it’s caused by people overloading the washing machine. However, it would be nice if the door glass was strong enough to cope with such inevitable stresses. I have written an article specifically covering that subject here – exploding door glass who’s fault is it?
Which washing machines are affected?
Many brands have been mentioned across the price range. Cheap, middle, and even some top-end brands have been affected. So it’s not necessarily only the cheapest brands. See the tally of reports on the right column (after the comments on mobile devices).
What’s the solution?
Until a definite cause is proved it’s difficult to know what needs to be done. The main expectation is that the door glass maybe needs to be made thicker. There’s no proof that the glass is too thin as yet. If manufacturers placed a plastic cover in front of the door glass it would definitely prevent any injuries. This would make it double-glazed.
It’s likely to be difficult to fit one retrospectively. So it would probably need to be designed like this from the off. This was actually done around 20 years back by Hoover on models like the Eco Logic, Soft Wave and New Wave. However it was done for thermal protection and insulation. To my knowledge, and in my experience, the shattering door glass was not an issue back then. I didn’t come across any shattered door glass until around 2008.
What can you do to limit any danger?
Enough reports of the glass shattering whilst the washer isn’t even on have been made to be taken seriously although this still appears to be rare.
Don’t let kids play around washing machines until this issue is hopefully resolved.
Some door glass appears to break into relatively safe rounded chunks, but some (see photos of broken glass ) have broken into more sharp and jagged pieces, which definitely look dangerous.
Remember, there are only (presumably) a few hundred cases out of millions of washing machines and only a small percentage of them claim the washer wasn’t running at the time.
So the odds of it happening at all – never mind someone being in front of it at the time – should be very low. If you are concerned enough to need to do something you could try hanging a thick towel over the door when the washer is not in use. That would prevent or limit any glass flying out. Keep children and pets away from it especially when it’s running.
Take care of your washing machine and treat it gently
Many of them aren’t built as well as they used to and can’t take much “abuse”. Don’t overload the machine by cramming it so full that the whole laundry just turns around in one big lump. Don’t under-load it either – Loading a washing machine).
Also make sure you check all pockets for coins and other obstructions before washing.
Don’t put laundry in with metal buckles or buttons which could hit the door glass.
Some new washing machines do have a plastic barrier in front of the glass
I’ve seen two new AEG washing machines that both have a protective plastic see-through plate in front of the door glass (which is the solution I’ve always described). However, they were both washer dryers.
So it’s more to do with thermal insulation again than protecting against shattering door glass. As AEG have only had 1 reported incident on Whitegoodshelp (so far) it seems unlikely they would have introduced this “shield” for safety. It’s likely to just be coincidental.
(More views on this subject from another engineer : Ken Watt runs UKWhitegoods and is an experienced appliance engineer. He has written an article giving his views here – Washing Machine Door Glass Failures)
Photos and tally of broken door glass
I have a separate page where I feature some of the photos of shattered door glass I’ve received. On this page there is also a list of all of the incidents reported to me in order of which brands are most affected. Photos are currently here – photos and tally of broken glass.
There are also plenty of comments on this article below to read and research if you scroll down. If you have any information or would just like to register an incident with me please add a comment or contact me
Related articles
- Exploding door glass who’s fault is it?
- For an article on actual washing machines exploding (not just the door glass) go here – Washing machines exploding: What’s going on?
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Paul13 & mairs Beko are correct (technically) that it is not their problem, what they mean is they have no responsibility under UK consumer law (the Sale of Goods Act). The only people responsible are (unfairly in many ways) the retailer who sold it to you.
In such circumstances you’d hope that any decent manufacturer would disregard this technicality and try to sort it out themselves. However, if they won’t then you have to chase the retailer. (Consumer Rights Act)
This happened to me the other day. I was doing a load of laundry (blankets) and I heard a loud crash. I went upstairs and glass was everywhere. I even had small pieces stuck in the wall. The door and frame are all still attached to the washer and I actually had to turn it off since the spin cycle was still going. I have had such a hard time getting any help and no one can give me an answer on why this would happen. It’s a LG front loader that is only 3 years old. I’m just very thanful that my son or I were not in the room when it happened.
I reported my daughters door glass shattering on this site, see: Dave says:
July 7, 2011 at 10:51 am.
I have read the latest comments about the door glass shattering and it is only time before someone is going to get injured from this fault.
I have encouraged my daughter and her husband to contact Beko as the supplier doesn’t want to know. If everyone does this now, then Beko can’t fob everyone off with the statement that they are not aware of this fault and pressure will be put on them to correct this fault or they are going to lose a lot of potential customers.
Where I have posted previously on here about our Beko washing machine door exploding the only way you will get a sensible response from them is by reporting them to your local Trading Standards Office. They refused to do anything about repairing the door until I contacted Trading Standards by email. The result was that the glass in the door was replaced as the type of door had changed on the same model and that the Trading Standards Office local to Beko would investigate. I heard nothing further after this so assume that nothing was done about improving their safety standards. I am really surprised that after how long ago this was that nothing has changed which says a lot about government agencies response to health and safety issues. You should not have to go through TSO to get the manufacturer to take responsibility.
I live in the U.S. and decided to look up a strange thing that happened to us the other night. So I searched online and I see at least one other person has. The other night, we were watching TV and there was a loud bang. Upon inspection, the LG washing machine door cracked straight across the middle, and it wasn’t on and the door was partly open to prevent mildew. How does this happen?!!! We bought the machine in June 2010. We’ll be talking to the manufacturer tomorrow. Hope they take us seriously.
have decided that beko as a company are as crap as their washing machines finally an engineer was sent round with the new door but brought the wrong one so now its got to sit in my living room for yet another week beko still wont help keep fobbing me off saying have to contact the retailer they are really not bothered that the door exploded i can only hope it dosn’t happen to someone else and cause a serious injury !
New washer now in use. Cant fault the service even though from getting it authorised to delivered took almost 3 weeks.
Good news daz. 3 weeks is too long without a washing machine but at least it’s replaced now.
Hi, just thought i would let you know that our 9 month old BEKO washing machine ( another one for the list ) glass door has just shattered, we heard an almighty bang and found glass all over kitchen floor and inside the drum with glass all over the clothes, this had just finished its final spin, contacted beko who are sending an engineer out on tuesday, will keep you informed of his response.
Well, LG came through….we have a new door on the washer with no cost to us. It appears to be a better door than the one before, too. They didn’t poo poo on us at all….not sure if this is a common enough issue or what. Anyway, we’re good to go after 2 and half weeks of waiting.
The door glass in our Indesit washer dryer got major cracks and little shattering… but none of the pieces fell on to the floor because the porthole door is double glazed to protect from the heat produced during the drying cycle.
I don’t know what to think… or what to blame… is it the slanting design of the glass bowl that causes a weakness in the glass or just low quality glass? Older machines used to have a straight glass which shut flush with the opening of the drum and never had this problem… not even after decades or washing!