I’ve been writing about and following cases of “exploding” door glass on washing machines since 2008. There’s been a steady trickle of reports from people with various brands. Some even claim their door glass shattered spontaneously when the washing machine was not even switched on. It’s potentially a genuine safety concern. Especially for children.
Customers who report these incidents are definitely claiming it is dangerous. I have seen reports of people being cut and injured, but nothing serious so far. As far as I can make out it’s been more to do with being cut picking up the glass.
Back in 2012 there was a brief flurry of international media interest in my article. It was widely quoted and linked to. However, presumably without any reports of serious injury it was soon forgotten.
Don’t confuse two separate “exploding” washing machine issues
This article is about the door glass exploding. Another issue, which has also had national press coverage is when the washing machine’s inner drum “explodes” during spin.
This is a known issue related to specific brands and is covered in my article here – washing machines exploding: What’s going on?
Shattering door glass
I’m not entirely happy using the word explode because it sounds sensational. But as most people experiencing this issue use that word it needs to be used. Some have even described it as being like “a bomb”.
The previous picture is of a Beko washing machine. Beko are one of the most common UK washing machines who so far have the highest reported cases. The consumer who sent it me wrote –
I dread to think the outcome if my son had been in front of the machine at the time!
Lots of people have expressed concerns over children and pets.
Seeing the following photo on my Facebook news-feed heightened my concerns. It’s of a friend’s small child innocently looking into their washing machine.
Reports of spontaneous exploding glass when washer not even running
No parent could be expected to foresee the thick door glass of their washing machine shattering, either when on – or especially when it’s just standing unused. This photo is worrying when you know about all of the incidents that have happened (rare or not). Clearly it’s best to not let children get this close up just in case.
Manufacturers are saying the problem is caused by foreign obstructions such as coins or metal buckles hitting and weakening the door glass. The weakened door can then shatter under constant heating up and cooling down.
Another theory is that it’s caused by people overloading the washing machine. However, it would be nice if the door glass was strong enough to cope with such inevitable stresses. I have written an article specifically covering that subject here – exploding door glass who’s fault is it?
Which washing machines are affected?
Many brands have been mentioned across the price range. Cheap, middle, and even some top-end brands have been affected. So it’s not necessarily only the cheapest brands. See the tally of reports on the right column (after the comments on mobile devices).
What’s the solution?
Until a definite cause is proved it’s difficult to know what needs to be done. The main expectation is that the door glass maybe needs to be made thicker. There’s no proof that the glass is too thin as yet. If manufacturers placed a plastic cover in front of the door glass it would definitely prevent any injuries. This would make it double-glazed.
It’s likely to be difficult to fit one retrospectively. So it would probably need to be designed like this from the off. This was actually done around 20 years back by Hoover on models like the Eco Logic, Soft Wave and New Wave. However it was done for thermal protection and insulation. To my knowledge, and in my experience, the shattering door glass was not an issue back then. I didn’t come across any shattered door glass until around 2008.
What can you do to limit any danger?
Enough reports of the glass shattering whilst the washer isn’t even on have been made to be taken seriously although this still appears to be rare.
Don’t let kids play around washing machines until this issue is hopefully resolved.
Some door glass appears to break into relatively safe rounded chunks, but some (see photos of broken glass ) have broken into more sharp and jagged pieces, which definitely look dangerous.
Remember, there are only (presumably) a few hundred cases out of millions of washing machines and only a small percentage of them claim the washer wasn’t running at the time.
So the odds of it happening at all – never mind someone being in front of it at the time – should be very low. If you are concerned enough to need to do something you could try hanging a thick towel over the door when the washer is not in use. That would prevent or limit any glass flying out. Keep children and pets away from it especially when it’s running.
Take care of your washing machine and treat it gently
Many of them aren’t built as well as they used to and can’t take much “abuse”. Don’t overload the machine by cramming it so full that the whole laundry just turns around in one big lump. Don’t under-load it either – Loading a washing machine).
Also make sure you check all pockets for coins and other obstructions before washing.
Don’t put laundry in with metal buckles or buttons which could hit the door glass.
Some new washing machines do have a plastic barrier in front of the glass
I’ve seen two new AEG washing machines that both have a protective plastic see-through plate in front of the door glass (which is the solution I’ve always described). However, they were both washer dryers.
So it’s more to do with thermal insulation again than protecting against shattering door glass. As AEG have only had 1 reported incident on Whitegoodshelp (so far) it seems unlikely they would have introduced this “shield” for safety. It’s likely to just be coincidental.
(More views on this subject from another engineer : Ken Watt runs UKWhitegoods and is an experienced appliance engineer. He has written an article giving his views here – Washing Machine Door Glass Failures)
Photos and tally of broken door glass
I have a separate page where I feature some of the photos of shattered door glass I’ve received. On this page there is also a list of all of the incidents reported to me in order of which brands are most affected. Photos are currently here – photos and tally of broken glass.
There are also plenty of comments on this article below to read and research if you scroll down. If you have any information or would just like to register an incident with me please add a comment or contact me
Related articles
- Exploding door glass who’s fault is it?
- For an article on actual washing machines exploding (not just the door glass) go here – Washing machines exploding: What’s going on?
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Our beko exploded on Monday, luckily in the early hours of the morning. Shards of glass where sent flying all over the utility room, again luckily not in the main kitchen.
I sustained several cuts whilst hoovering and sweeping the debris, and more when I had to open the door to get the series number.
The machine was delivered 0n September 26th so les than 12 weeks old!
The engineer WA great, condemned the machine as glass may have entered the inner workings, and has said beko should compensate for contents.
Has anyone had compensation like this, or for laundrey costs? I have 2 children and with work clothes and uniforms to keep on top of and work full time so don’t have the time to use ‘while you wait’ laundrette, e en if there was one nearby.
It’s been a week and I can’t see a new one being delivered much before Friday (Saturday today).
I agree that it shouldn’t be necesary to have to claim on the household insurance.
Hi Tadpoe same problem, Beko gave full compensation for clothing, see my comment 2 up from yours under annonymous
We had a zanussi washer dryer, I say had as a week ago my partner put some cottons on to wash, the glass door shattered inside, we reported it to zanussi as it was only 6 months old they called today to say they are NOT replacing it as its been impacted by something in the drum never realised that clothes zips could do such damage and they said they will give us £150 toward another machine but not accept liability I rejected this and now seeking legal advise but looks like we have a fight on our hands
Hello Neil. If Zanussi felt it was entirely your fault it seems strange they would offer you £150. One interpretation of this offer is them feeling at least partially to blame. Maybe they know the glass should be stronger but also believe it wouldn’t be an issue if people didn’t allow coins or other inappropriate metal bits in the machine.
It’s purely an interpretation, but a small claims court judge could decide it’s 6 of 1 and half a dozen of the other. They could also decide washing machine door glass should be designed to cope with such incidents, which is my current view. Without a judgement from someone with clout, or some consumer body it remains unsettled.
the glass on my hotpoint door just smashed during the spin cycle, good job i wasnt standing next to it or id have had a large lump of glass in my leg, it is a week old, only done about 6 washes, i did notice on the one hot wash I’ve done the glass got burning hot to the touch, i purchased it through appliances on line… phoned service center, got given an up lift no and told they would replace the the machine i just need to ring back to get through to customer services to arrage delivery…. they say my details are not in the system so cant sort it out right now… im getting angrier by the minute!
Thanks for sharing your experience daisydon. The door glass may well get very hot if it was on a 90 degree wash. It’s good that Appliances Online immediately gave you an uplift, they are one of the few retailers I promote and seem a good company to me. Most would say they need to get an engineer to inspect it first. What kind of load did you have in?
hi andy, appliances online finally found my details on the system and after a bit of encouragement from me agreed to uphold what the manufacturer had said and send a replacement rather than an engineer, (they didn’t have the same model available till next month so have had to go for next model down but in the nicer black finish, more expensive but I’ve not been charged the extra)
it only had 3 small cushions and a light fleece throw in it, on further inspection i think the drum may be a bit too loose, it doesn’t take much rocking for it to hit the machine housing, wondering if it hit the door on the spin
also now need to work out how to make a claim for the shredded washing, it carried on spinning after the glass broke :-/
im just trying to work out how to email you the picture from my the ipad!
(thought id better mention, its a 9kg drum!!)
Thanks for the photo and video. The movement in the drum didn’t seem unusual to me. There’s never much clearance front to back. On spin the drum and tub bounce up and down and side to side rather than front to back. The picture (which I’ll try to put up somewhere) is interesting, it’s strange how it’s broken with a piece lifted out of it.
well got new washing machine installed, they didnt bother leveling it so it rattles about a bit, im now having a bit of a problem regards claiming for the destroyed washing (the drum carried on spinning with the door broken so it shredded some things) appliances online are saying its nothing to do with them and i need to phone the manufacturer direct is this correct?!
Hello Daisydon. No they are wrong. Your contract is with Appliances Online, that’s why they replaced it in the first place. The manufacturer didn’t sell you anything, and they didn’t take any of your money. Hotpoint sold the washing machine to Appliances Online, and they then sold it to you. If anything happens then (rightly or wrongly) the government have made it the retailer who is responsible for up to 6 years (5 in Scotland) after you’ve bought a product in the UK.
If a retailer suffers financial loss having to compensate one of their customers due to a design fault or failure they need to take it up with the manufacturer. If the manufacturer is willing to compensate people and the retailer advises a customer to go to them because of this then I would see that as fair enough, but they can’t say it’s nothing to do with them go and fight it out with the manufacturer.
Spend some time reading this article and the comments to get a better idea Consumer Rights Act 2015 gives us 6 years to claim for faulty appliances