Consumer

I wrote an article about returning white goods appliances under distance selling regulations which was inspired by my personal experience of trying to return a large product under these regulations. I found the company involved reluctant to comply and they put several obstacles in our way. My experience may be useful to others. Although the

Here is some consumer advice if you have an appliance that is only just out of guarantee and you’ve been told it is unrepairable. In this example I received a question from someone who had bought a Zanussi fridge freezer 14 months previously. It was 2 months out of guarantee and had broken down. The

This article was written to accompany my article how to get faulty a washing machine exchanged. But before assuming the washing machine is definitely faulty you should check my list of 9 common user and installation faults. Retailers and manufacturers know that it is very rare for a brand-new washing machine to have a fault

In the UK, when buying online we have rights to cancel after receiving delivery under the distance selling regulations, which have recently been extended from 7 to 14 days by the new EU Consumer Rights Directive. There is a whole range of specific rights but this article focuses on the right to return an appliance

I’ve written many articles about our consumer rights under the sale of goods act, which has been replaced by the Consumer Rights Act 2015. However, the consumer rights legislation has often struck me as being quite hard on retailers. I wouldn’t be surprised if they all feel quite hard done by. This might explain why

I still receive emails from people whose washing machine door glass has shattered or “exploded”, and I’ve included two photo’s recently supplied to me in this article. It’s hard to get a proper perspective on how widespread it is but I’m assuming it’s still relatively rare. But who’s fault is it when the glass shatters?