Consumer

I wrote an article about returning white goods appliances under distance selling regulations which was inspired by my personal experience of trying to return a large product under these regulations. I found the company involved reluctant to comply and they put several obstacles in our way. My experience may be useful to others. Although the

What if you have an appliance that is only just out of guarantee and you’ve been told it is unrepairable? In this example someone had bought a Zanussi fridge freezer 14 months previously. It was 2 months out of guarantee and had broken down. The manufacturer’s engineer said the fault was due to an internal

This article was written to accompany my article how to get faulty a washing machine exchanged. One of the important points I make in that article is that before reporting that the washing machine is faulty you should check my list of 9 common user and installation faults. This page contains that list.. ..Retailers and

In the UK, when buying online we have rights to cancel after receiving delivery under the distance selling regulations, which have recently been extended from 7 to 14 days by the new EU Consumer Rights Directive. There is a whole range of specific rights but this article focuses on the right to return an appliance

I’ve written many articles about our consumer rights under the sale of goods act, which has been replaced by the Consumer Rights Act 2015. However, the consumer rights legislation has often struck me as being quite hard on retailers. I wouldn’t be surprised if they all feel quite hard done by. This might explain why

I still receive emails from people whose washing machine door glass has shattered or “exploded” (as described in my article – Washing machine door glass danger). I’ve included two photo’s recently supplied to me in this article. It’s hard to get a proper perspective on how widespread it is but I’m assuming it’s still relatively