Guarantees are, “in addition to”, and do not affect our statutory rights. In fact there’s no law that says we even have to get any official guarantee, although no manufacturer is likely to try it. The guarantee we get with our washing machine is not really free, it’s just built into the price. So itread the full article..
- Scroll down for list of all articles under the Consumer Category
- Or go directly to my more structured main Consumer index page
What are your consumer rights when buying a second hand washing machine – or any other appliance – from a private seller or a local trader? Buying a second hand washing machine privately (from a non trader) carries a risk. There is relatively little consumer protection. The washing machine must match their description of itread the full article..
What are our consumer rights related to washing machines and white goods appliances that break down? Especially soon after purchase. Trying to get an appliance exchanged can be stressful and difficult. So before we jump in and angrily demand a replacement it’s best to try and look at the subject objectively. Both the customer andread the full article..
A look at the problem of waiting in all day for an engineer If you need to have an appliance engineer to fix your white goods appliance it can be very inconvenient. Most competitive repair companies and local engineers are very good at giving time-slot appointments these days. They try to work around our needs.read the full article..
This is a common threat when booking an appliance repair under guarantee or warranty. It’s usually even written in the instruction book. I try to view it as more of a threat that’s unlikely to be carried out or is unenforceable if challenged properly. However, many engineers will try to charge you. It’s an argumentread the full article..
I received a consumer question from someone who had bought a white goods appliance and it had only lasted 4 years. It was an expensive hob, but this advice is relevant to any white goods appliance. The customer had purchased a NEFF induction hob 4 years ago for £820. He now found that 2 ringsread the full article..