Consumer

We are all familiar with the phrase, “I’m sorry but the guarantee has run out so there’s nothing we can do”. This is often a complete lie – at least in many cases. If the manufacturer’s engineer says it then technically it is true because they have no obligation under the sale of goods act

Delivery companies expect us to sign that we’ve received goods in good condition. But it’s often impractical to check them properly, especially a white goods appliance wrapped up in protective packaging. No delivery driver is going to wait until we’ve taken off all the packaging and carefully inspected our new appliance – yet they expect

If we buy any appliance using a credit card we have extra protection which we aren’t always reminded about. Under Section 75 of the Consumer Credit Act, credit card companies are jointly responsible as long as the total amount is over £100. This means if you order something and it either doesn’t arrive or is

Being a Which? member comes with many benefits which help make us a much more informed consumer. I’ve just read an article describing how their money telephone helpline has saved members more than £1,000,000 with its advice and guidance during their first two and a half years. Over 31,000 callers had requested consumer advice, and

Which? have carried out a survey revealing that UK consumers may have spent an unnecessary £1.2bn last year because they were covered by consumer rights and could have claimed either compensation, free repairs or replacement goods – but didn’t. Only a part of this figure is related to white goods or repairs but clearly a