The Indesit Moon washing machine advert had a catchy tag line, “Future Friendly”, and a catchy music track by New Order. I’m sceptical about the use of the phrase future friendly though.
The phrase implies it will either last a very long time, or that a product is so technically advanced it is unlikely to be superseded by anything better in the near future.
If they have genuinely pulled this off it would be an amazing achievement for one of the cheapest brands in the UK.
The TV advert was very slick showing lots of robots mingling with people in everyday life apparently integrated into society. The accompanying overlaid text says, One day – Man and machine – Will live together – In perfect harmony. Then as a woman loads her new Indesit washing machine with laundry it continues, That day – Has dawned. As she closes the door the voice over says, Indesit Moon: Future friendly.
The advert is brilliant (I’m not being sarcastic). It has great music, great visuals, and a great overall concept. I was just disappointed to see it was only advertising a washing machine – and one of the cheapest washing machines in the business.
£299 for a 6 kg washing machine with a 1400 rpm spin is cheap, and these days many cheap washing machines are notoriously not worth repairing (and get scrapped way too soon) if they break down out of guarantee unless it is a minor fault.
It would be great if the spare parts for this washing machine are going to be priced lower than previous Indesit spare parts, and at levels that make it economic to repair in the future.
So far this is not the case with many cheap washing machines and to me, something can’t be truly future friendly if it isn’t worth repairing after 3 or 4 years just because the PCB has failed. I do like the look of this washing machine. I also like the simple solitary control button offering just 4 wash programmes.
Many customers have often told me they want simple controls and fewer programmes – not more. It will appeal to customers buying at the budget end who see extremely simple controls as a priority but they won’t have to mind if this involves compromises elsewhere.
The Moon’s looks
The innovative soap dispenser behind the door looks interesting too although it’s too early to judge if this is a genuinely good idea or not yet (it wasn’t – see update below). The advantage is that, “because water is constantly splashing inside this dispenser as the drum rotates it should be kept very clean”.
However, one disadvantage is that it replaces the customary door glass – so you can no longer see the laundry laundry inside.
Although the novelty of watching laundry go round and round in a washing machine has long since worn off – it is still useful to be able to see the laundry as the drum revolves.
You can occasionally notice something that shouldn’t be there (such as a coin or credit card) and stop the wash to attempt to retrieve it before any damage occurs.
At the end of the day this is a great advert bigging up a normally quite basic brand who’s priority is to make washing machines as cheaply as possible and hopefully give some value for money.
It represents Indesit trying to become more sophisticated and more innovative, but it could only be truly “future friendly” if it proves to be much more reliable than other previous models, and if spares are much more reasonably priced to encourage future repairs. Otherwise the future friendly tag is disingenuous.
Update:
Which? have since reviewed the Indesit Moon and their opening paragraph says, “we weren’t overly impressed by the Moon”. They say it’s not very good on the 40 degree wash, the one most people use, and say it’s only good for light stains. However, surprisingly they say it is good at rinsing, which is remarkably rare these days and even most of their “best buys” aren’t highly rated for rinsing (Why can’t modern washing machines rinse properly?).
So if you require a cheap washing machine and rinsing is especially important to you because of irritation or allergies you might be interested in one but at the compromise of not being very good on 40 degree washes. It has to be said too that Indesit don’t have a good reliability record either according to my experience and Which? reports.
(1 month trial offer plus a copy of the Which? magazine) to get the full benefit of the latest washing machine reviews)
Update: April 2011
The Indesit Moon has now been the subject of a BBC Watchdog item due to them receiving so many complaints about it. The focus of the programme’s criticism is that the Indesit Moon is particularly vulnerable to the nasty build up of grease, grime, sludge, bacteria and black mould as described in my Washerhelp article Washing machine smells – causes of grease, slime and black mould inside washing machines.
Which although affecting any washing machine if the conditions I describe are present, the Indesit Moon appears to be uniquely incapable of doing the 90 degree maintenance boil wash manufacturers (including Indesit themselves) recommend.
If you have a Moon model which is covered in mould and grease you should read the article above for tips on how to discourage the problem.
Although the moon cannot do a 90 degree wash you can still try to limit the problem by not using liquid detergents, doing a 60 degree maintenance wash regularly with normal detergent containing bleaching agent etc.
On balance I think it’s fair to say this model should be avoided.
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Word of Warning Regarding MOON
Great no frills washer looks good .Designed for no messing about just press go with only 4 progs ,GREAT for dear old lady who wants easy to use machine with fast 1400 spin i thought. ERR NOT SO GREAT. Most modern digital machines need to be satisfied of a balanced load prior to spin or they restart the spin cycle to attempt to rebalance clothes , if not they eventually stop without spin. You cannot select a spin on this machine AT ALL.. min prog 30 mins which has slow 800 spin only. Dear old lady generely washes 1 item = out of balance = not always spins = reselect prog on hope it spins and if it does only 800 spin. . any comments on this ?
Thanks for all comments, unfortunately I can confirm I have 4 transit bolts complete with plastic spacers sitting on my kitchen worktop, so it’s not that, unless of course one was lost when the bolts were installed and they put an extra one in for good measure!
Interesting to see JL are selling it for 240, I assume that’ll be with their 2 year guarantee too.
DAve (January 3rd, 2008, at 6:05 PM)
You make a good point about the transit packaging although Tom has now replied saying it isn’t relevant in this case. If Tom has had John Lewis agree to exchange the Moon washing machine without sending anyone out to check it first he’s done well or it shows what good service john Lewis give. A substantial amount of problems causing customers to ask for an exchange are installation or user errors. This is why suppliers would normally insist on getting an engineer out first in case it’s something really simple to put right, or an installation / user fault. ( I explain this problem in detail on my consumer advice section – I don’t want my washing machine repaired – I want it exchanged )
DAve: (January 3rd, 2008, at 6:34 PM)
The problem with modern washing machines not spinning unless they detect a good balanced load is there with all washing machines. However, some are much worse than others.
A good rule of thumb is that the good quality washing machines have more sophisticated and reliable balance distribution and detection software. They also have better quality suspension. The cheap washing machines have crude suspension in comparison with the quality makes and they wouldn’t cope with a badly out of balanced load so well, could even cause a lot of damage. As a consequence the cheaper makes may be extra cautious about what they allow to spin.
The problem you mention regarding not having a usable spin program is something people should watch out for before buying. A washing machine should have a separate spin program for spinning hand washed items or for re-spinning occasionally.
If there is definitely no proper spin on the Moon, and it does force a half hour rinse program then that’s not very “friendly” at all and pretty rubbish. This is possibly one of the compromises I mention in my article. At the end of the day, very simple usually means limited too. Although designers can make things simpler by clever design, something designed to specifically have very few options in order to be extremely simple to use has to compromise on options and flexibility.
Bought this model off john lewis for the £239 price, so I’ve got the 2-year guarantee. Also managed to install it myself (whoo!) on friday, not bad considering the previous model was about 15 years old and basically had a fitted kitchen built around it… getting a waste pipe with no kinks round the back of a 3-foot deep cupboard is no mean feat :-)
one thing I specifically picked the machine for was it’s size. It’s only 58 cm deep. Our old machine (a zanussi fl828) was 60cm and had to hold it’s breath to fit in the space allocated. All the new washing machines I looked at are slowly getting bigger, 61, 63, 65 cm and wouldn’t have fitted. What’s with the size bloat?
Couple of grumbles…
a) the 1400 spin only applies to the hottest cycle, the cooler cycles are only 800/1000 so the tumble dryer is going to get as much work as there’s no plain spin programme
a) not machine related but john lewis had fubar’ed the order, despite paying the £9 for the old machine to be taken away, the couriers hadn’t received that part of the order and refused to take it as they had no room in the van. Errr…so how did you bring the new machine then? they slope off…. status of complaint with johhny lewis is pending…
martin:
The growth in depth is commonly due to the extra large drum sizes these days. They need to use extra depth. The Indesit Moon has a 6Kg drum which is larger than your old one.
Another reason is design styles. Flat fronted washing machines are seen as old fashioned, and current designs tend to have a convex front. They may look good, but many people in the UK have small kitchens and lack a separate laundry room. It’s bad design for them as many installations are tight and have either a kitchen drawer, a cupboard door or a back door opening across it. This can cause major problems if the washing machine front, or its control panel bulges out.
On your point about the spin
This is the case with all washing machines – at least these days. I have a 1400 spin Miele, one of the best washing machine makers in the world, and it too only uses the 1400 spin on cottons. Here are the recommended spin speeds for various laundry from their instruction book –
Cottons: 1400 rpm
Minimum iron: 1200 rpm
Delicates: 600 rpm
Woollens: 1200 rpm
Silks: 400 rpm
Shirts: 600 rpm
Denim: 900 rpm
Having said that, there is a separate spin programme where I can spin anything I like at full spin speed. It would be inconvenient to have to constantly re-spin certain items, but at least most washing machines let you do that if you choose to. It does appear that the Indesit Moon does not have a proper separate spin only programme so this is a negative issue with the Indesit Moon for some people.
Delivery issue
The problem you had with the delivery people is a little suspicious because exactly the same thing happened to me. I would have thought it unlikely that they didn’t receive that part of the order because it’s all generated by computer when you order. It doesn’t rely on (as in the old day) someone jotting your order on a notepad and telephoning it though.
In my case the delivery men apologised and promised to return another day. This wasn’t too inconvenient for me but it could be for others. If they didn’t offer to return to pick up the old washer then you certainly have a complaint there.
I can’t help suspecting that sometimes it could be the van drivers manipulating the situation because they have a particularly bad run that day. The problem they could face is that they start out with a van full of new products all placed in position on the van. The first deliveries are the most accessible and the ones right at the back are the later deliveries. As they deliver the first few, if everyone wants the old one taken away the old ones block access to the next deliveries. It’s not hard to imagine a situation where several old washing machines, dishwashers and fridges completely log-jam the deliveries.
At the end of the day though that’s not the consumer’s problem and they should get what they’ve ordered and paid for. This particular case could be as I described or it could be a genuine cock up where they weren’t told to take it.
I’m sure John Lewis will sort it out for you, their customer service is normally the best in the business – as confirmed by Which?
Ref Martin and the non-collection. I was dealing with John Lewis Direct with my problem and promised calls did not always materialise. Two letters to the following gentleman resulted in a direct telephone to a senior manager lady who was excellent : Shash Mistory. Head of Customer Services, J.L.Direct, Draycott Ave, London, SW3 2NA
PS I would like to know how long the 60 degree wash takes on yr Moon, the best we ever achieved was 187 mins – 3 hrs 7 mins !
The Indesit moon washing machine is’nt Future friendly if the machine fills up to much. It said in the review that when it breaks down the door unlocks and water spirts all over ther place.
My Bosch machine you can’t even see the water in it! It only fills up small.
Hello mathew King. The evidence regarding the door on the Indesit Moon being able to open when full of water if it breaks down mid cycle (assuming it had been switched off a few minutes to allow the interlock to de-energize) is anecdotal. I heard it from a repair engineer who had a customer that this had happened to.
There are many washing machines that will let you open the door with water inside if you switch it off (or it breaks down) mid cycle and wait a few mins for the interlock to cool down and release. The reason it is an issue with the Moon is that it is has no glass door so you can’t see that there is still water inside.
I bought an Indesdit Moon a few days ago and I am really pleased with it. The wash times are as advertised and the wash is both well rinsed and well spun. It is really quiet without any particular balancing or levelling during installation. Overall very satisfied with my purchase.
Becky, I am most interested to read your comments re the washing times. Can you confirm that the 60 degree wash takes the 145 minutes as claimed in the manual ? Even Comet say it takes 164 mins. If yours is 145 then I think they must have modified the rinse sensor on later machines.