Repaircare

What is Repaircare?

Repaircare is one of the UK’s longest-established independent domestic appliance repair services, founded in 2002 and operating continuously since then across England, Scotland, and Wales. The company positions itself as a fixed-price appliance repair specialist, offering consumers a confirmed repair cost before any engineer visit takes place, with no hidden charges added afterwards.

Repaircare operates as a division of Screwfix Spares Limited, placing it within the Kingfisher plc group of companies, the parent organisation of well-known brands including Screwfix and B&Q. This corporate structure gives Repaircare access to substantial parts supply infrastructure and the organisational stability of one of the UK’s largest home improvement retail groups.

Repaircare’s history and growth

Repaircare was launched in 2002, making it one of the earliest dedicated online appliance repair booking services in the UK. At a time when most appliance repairs were booked by telephone through local engineers or manufacturer helplines, Repaircare’s model of allowing consumers to select their appliance, choose their manufacturer, enter their postcode, and receive an instant fixed-price quote online was a genuinely forward-thinking approach to a market that had changed little for decades.

Since its launch, Repaircare has completed over one million appliance repairs, a milestone the company highlights as evidence of the consistent demand for its service and the scale of its operational track record. The company has grown its engineer network to over 500 qualified local engineers operating across the UK, providing the coverage breadth needed to serve consumers in towns and cities throughout the country.

Repaircare’s positioning as the UK’s leading independent kitchen appliance repair specialist reflects both the length of time it has operated in the market and the volume of repairs it has completed. As one of the pioneer businesses in online appliance repair booking, the company has had over two decades to refine its booking process, pricing model, and engineer network.

The fixed-price repair model

The defining characteristic of the Repaircare service is its fixed-price model. When a consumer books a repair through Repaircare, the price quoted at the time of booking is the price paid. There are no diagnostic fees charged separately, no call-out charges added after the visit, and no additional labour costs presented once the engineer has attended. The quote presented before booking confirmation is the final price.

This pricing transparency addresses one of the most common sources of consumer frustration with appliance repair services, which is the uncertainty of not knowing what a repair will cost until an engineer has already attended and diagnosed the fault. For consumers weighing up whether to repair or replace an appliance, having a confirmed price in advance makes that decision considerably more straightforward.

What appliances does Repaircare repair?

Repaircare covers a wide range of domestic appliances and works across an extensive list of manufacturers, making it suitable for households regardless of the brands they own. The company’s brand coverage is particularly broad, spanning mainstream mass-market brands through to more specialist and older appliances.

How the Repaircare booking process works

Repaircare’s online booking system was designed to give consumers a confirmed repair price with minimal steps. The process is structured and transparent throughout.

1. Select your appliance type and manufacturer. Choose from the available appliance categories and select the brand of your appliance. Where multiple sub-types exist, such as freestanding versus integrated dishwashers, you may be asked to specify further before a quote is generated.
2. Enter your postcode and receive a fixed-price quote. Once the appliance and manufacturer are selected, entering your postcode generates a confirmed fixed-price repair quote. This is the price you will pay if you proceed, with nothing added afterwards for parts, labour, or call-out.
3. Select a suitable date. Once the quote is confirmed and accepted, you choose a repair date that suits you. The booking confirmation shows both the agreed date and the fixed price.
4. Provide appliance details. At booking, you are asked to provide the model number and serial number of your appliance where known. This helps the attending engineer prepare appropriately for the visit. If you are unsure how to find your model number, see our guide to finding your appliance model number.
5. Engineer attends and carries out the repair. A qualified local engineer from Repaircare’s network attends on the agreed date and carries out the repair at the confirmed fixed price.

Repaircare’s engineer network

Repaircare operates through a network of over 500 qualified local engineers across the UK. This network model, using engineers operating in their local areas rather than a centrally deployed directly employed workforce, allows Repaircare to achieve broad national coverage across a wide geographic footprint while maintaining local engineer knowledge of their service areas.

The company evaluates customer feedback continuously, which it describes as central to maintaining focus on delivering a consistently high standard of service across the network. Repaircare’s stated ambition is to be the repair service consumers choose as a matter of course when any kitchen or household appliance breaks down, and the evaluation of customer satisfaction data is how the company works to sustain that standard at scale.

Corporate background: Repaircare and Kingfisher plc

Repaircare operates as a division of Screwfix Spares Limited, a company within the Kingfisher plc group. Kingfisher is one of Europe’s largest home improvement retail groups and the parent organisation of Screwfix, B&Q, and a number of other home improvement brands across Europe.

For consumers, the significance of this corporate structure is primarily one of organisational stability and parts supply capability. Operating within a large retail group with established supply chain infrastructure gives Repaircare access to parts sourcing and logistical resources that a standalone independent repair business would find difficult to match. It also provides the financial stability of a major corporate parent for a business that has operated continuously for over two decades.

It is worth noting that despite this corporate parentage, Repaircare operates as an independent repair service and is not a manufacturer-affiliated operation. It repairs appliances from all major brands without preference or restriction, which is consistent with how it has positioned itself since its founding in 2002.

Contact details and coverage

Frequently asked questions about Repaircare

Last reviewed: April 2026