Last updated: 24th March 2026
1. These Terms
You should read these terms of use (Terms) carefully. They apply to your use of Whitegoods Help (WGH) and our related services, including our website, content, tools and artificial intelligence features (collectively, Services).
By using our Services, you form a contract with us and agree to be bound by these Terms.
These Terms also incorporate our Privacy Policy, which forms part of this agreement.
If you do not agree to these Terms, you must not use our Services.
2. Who We Are
Whitegoods Help is owned and operated by NAC (Domestic Appliances) Ltd (we, us or our), a company registered in England and Wales (company number 07531907).
3. Our Services
Whitegoods Help provides:
- appliance troubleshooting articles and guides
- historical forum content and discussions
- brand and product information
- safety and buying advice
- access to our AI diagnostic tool (“Fault Finder”)
- other related digital tools and services
Our Services are designed to help users understand appliance faults and possible next steps.
4. Important Disclaimer – No Professional Advice
All content provided through our Services (including articles, forum content and AI responses) is for general informational and educational purposes only.
It does not constitute professional advice and should not be relied upon as a substitute for qualified technical or engineering advice.
You must always use your own judgement and, where appropriate, seek assistance from a qualified appliance repair professional.
5. Historic Content Disclaimer (Pre-Acquisition Content)
Some content on this website, including articles and forum discussions, was created prior to 24 March 2026 by previous owners of the website.
While we aim to maintain and improve the accuracy of all content, we:
- do not guarantee its accuracy or completeness
- do not warrant that it is up to date
- accept no liability for reliance on such historic content
Users should treat all historic content as general guidance only.
6. AI Fault Finder
Our Services include an artificial intelligence diagnostic tool (“Fault Finder”).
When using this tool, you acknowledge that:
- responses are generated automatically
- outputs may not always be accurate, complete or suitable
- the system may make errors or omissions
You must not rely solely on Fault Finder output when making decisions.
7. Content Types Covered by These Terms
Content available on Whitegoods Help may include:
- articles and guides
- historical forum discussions
- user-generated content
- AI-generated outputs
We do not guarantee the accuracy, reliability or completeness of any content provided.
8. Use at Your Own Risk
Any actions you take based on information from our Services are entirely at your own risk.
We shall not be liable for:
- damage to appliances
- damage to property
- personal injury
- financial loss
arising from reliance on any content or output provided through our Services.
9. Use of the Services
You may use our Services for personal, non-commercial purposes only.
You must:
- comply with all applicable laws
- use the Services responsibly
- not misuse or interfere with the Services
10. Acceptable Use
You must not:
- use our Services for unlawful purposes
- attempt to gain unauthorised access to our systems
- use automated tools to extract data
- use our Services to develop competing systems
- upload harmful or inappropriate content
11. User Input and Content
You may provide input into our Services (Input), including questions and descriptions.
You confirm that:
- you have the right to provide such input
- your input does not breach any laws or third-party rights
We may use your input to improve our Services, including for training and development purposes.
12. Intellectual Property
All intellectual property rights in our Services and content belong to us or our licensors.
You may:
- view and use content for personal use
You may not:
- reproduce or republish content
- use content commercially
- copy or extract data at scale
13. Availability of Services
We do not guarantee that our Services will:
- always be available
- be uninterrupted
- be error-free
We may suspend or withdraw Services at any time.
14. Limitation of Liability
To the fullest extent permitted by law, we exclude liability for:
- any loss arising from use of our Services
- reliance on content or AI outputs
- inability to access the Services
Nothing in these Terms excludes liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation
15. Third Party Content
We may reference or link to third-party websites or products.
We do not:
- endorse those third parties
- guarantee their accuracy
- accept liability for their content
16. Changes to These Terms
We may update these Terms from time to time.
Changes take effect when published on our website.
17. Termination
We may suspend or terminate your access if you breach these Terms.
You may stop using our Services at any time.
18. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales.
19. Contact
If you have any questions about these Terms, please contact us at: