Whitegoods Help has been providing independent advice and guidance on domestic appliance problems in the UK for over two decades.
The website was originally created by Andy Trigg, a highly experienced appliance engineer with more than 40 years in the industry. Through his work across repair engineering, retail, and customer support, Andy built up a deep understanding of the common issues consumers face with appliances such as washing machines, dishwashers, tumble dryers and fridge freezers.
Since its launch in 2000 (originally as Washerhelp) and later as Whitegoods Help, the site has grown into a well-known source of practical, real-world advice. Over the years, its content has been referenced by organisations such as the BBC, Which?, The Guardian and other major publications, reflecting the depth of knowledge it contains.
A NEW CHAPTER
In 2026, Whitegoods Help became part of NAC (Domestic Appliances) Ltd.
Our aim is to build on the strong foundation that has already been created — preserving the extensive library of articles, advice guides and historical content — while modernising the platform to better meet the needs of today’s users.
We recognise the value of clear, independent guidance, and that remains at the core of what Whitegoods Help stands for.
WHAT WE DO
Whitegoods Help is designed to help you:
- understand what may be wrong with your appliance
- learn about common faults and issues
- decide whether a repair is needed
- avoid unnecessary costs or incorrect advice
We cover a wide range of domestic appliances, including: washing machines, dishwashers, tumble dryers, fridge freezers, cooking appliances, coffee machines and hot water taps.
INTRODUCING FAULT FINDER
As part of the ongoing development of the platform, we are introducing our Fault Finder system.
This allows users to describe an appliance issue and receive instant guidance on possible causes and next steps.
By combining the knowledge built up over many years with modern technology, our goal is to make it quicker and easier to understand appliance problems without guesswork.
OUR APPROACH
We aim to provide clear, practical and accessible information.
Whitegoods Help is not a repair service or parts retailer. Instead, it exists to help you better understand your appliance and make informed decisions.
Where professional repair or parts may be required, we aim to guide you in the right direction — but the focus remains on providing helpful, independent information first.
HISTORICAL CONTENT
Whitegoods Help contains a large archive of articles and forum discussions created over many years.
While we continue to review and update content where possible, some older material reflects the knowledge and context at the time it was written. We recommend using all information as general guidance and considering current advice where available.
LOOKING AHEAD
We are continuing to develop Whitegoods Help into a modern, easy-to-use platform that combines:
- structured advice and troubleshooting guides
- historical knowledge and real-world insights
- intelligent diagnostic tools
Our goal is simple:
To make it easier for people to understand appliance problems and know what to do next.
If you have an appliance issue, Whitegoods Help is here to guide you.