How it works

Booking a repair, start to finish

Tell us what's broken and where you are, compare independent engineers serving your postcode, and book directly with the business you choose.

The process

Four steps, and what happens between them

Including the part most directories skip: what happens once you have picked someone.

  1. Search your postcode

    Businesses set the postcode districts they cover, so a search returns the ones that genuinely travel to you rather than everyone within a radius. Add the appliance to narrow it to businesses that work on it.

    You need your postcode. No account, no sign-up.

  2. Compare on what matters

    Each listing shows the call-out price, the appliances and brands the business works on, their customer rating, and the checks they have completed. The profile carries the rest: coverage, guarantees and reviews in full.

    Nothing is ranked by who paid the most. Listings are ordered by relevance to your search.

  3. Contact them directly

    The profile carries the business's own phone number and website. You ring the one you picked and arrange the visit with them, on the terms shown on their profile. Nothing goes through us and no account is needed.

    One business, chosen by you. Your details are not sent to a panel of competing firms.

  4. The repair, then the review

    The engineer carries out the work and invoices you directly, on the terms shown on their profile. Afterwards you can leave a review, which is moderated before it appears.

    You pay the business directly, never this site.

Responsibility

Who does what

Your repair contract is with the business you choose. Whitegoods Help – Find an Engineer is the directory that helped you find them.

The repair business

Who your contract for the work is with.

  • Sets their own prices, guarantees and the districts they cover
  • Agrees the appointment with you directly when you contact them
  • Carries out the repair and invoices you
  • Holds their own insurance and qualifications

Whitegoods Help – Find an Engineer

The directory that helped you find them, and nothing beyond that.

  • Lists the business and records the checks completed on them
  • Shows you their pricing, coverage and reviews
  • Publishes their own contact details so you can reach them directly
  • Moderates reviews before they are published
  • Is not the service provider and takes no part in the repair

Operator statement

Whitegoods Help – Find an Engineer is a marketplace operated by NAC (Domestic Appliances) Ltd. We connect consumers with independent appliance repair businesses; we are not the service provider and do not carry out repairs ourselves.

The checks

What a completed check means

Seven checks, listed one by one on every profile. There is no single badge standing in for all of them, because businesses differ in what they have provided.

  • Identitycompleted
  • Business detailscompleted
  • Company detailscompleted
  • Public liabilitycompleted
  • Qualificationscompleted
  • Gas Safecompleted
  • Referencescompleted

All seven are shown here. On a profile the checks that business has completed are coloured and the rest grey, recorded as verified at the time - not a guarantee of the work.

Read the standards in full

Pricing

How the prices are shown

Businesses price their work in different ways, so a listing says which model that business uses rather than flattening them all into one figure.

  • Call-out plus repair

    A set charge to attend and diagnose, with the repair quoted on top once the fault is known.

  • Fixed price

    One price covering the visit and the repair for that appliance type.

  • Quote only

    No published figure. The business quotes once they know the appliance and the fault.

Every listing shows whether VAT applies and how parts are handled. You pay the business directly, on their terms - never this site.

Reviews

How reviews work

Reviews are submitted by customers and moderated before publication. We may edit or remove content that breaches this policy; original submissions are retained, and review sentiment is never altered.

L

Lydia Cook

Aug 2026

Very friendly service from Yvonne Very helpful and quick turnaround for repair. Good price quoted

Real listings

Three of the businesses listed

Each sets their own pricing, covers their own districts, and carries the checks completed on them.

  • Domestic HeroesFrom £78 + VAT

    Domestic Heroes

    Tamworth, Staffordshire

    4.6(89)

    Independent appliance repair engineer in Tamworth serving over 190 postcodes across multiple brands.

    • Washing Machine
    • Tumble Dryer
    • Washer Dryer
    • Dishwasher
    • Fridge Freezer
    • Oven
    • Electric Cooker
    • Hob
    • Cooker Hood
    • Microwave
    View profile
  • A2 D.A.S LTDFrom £116 + VAT

    A2 D.A.S LTD

    Gravesend, Kent

    4.7(31)

    Independent appliance repair engineer in Gravesend, Kent, servicing major kitchen and laundry brands.

    • Washing Machine
    • Tumble Dryer
    • Washer Dryer
    • Dishwasher
    • Fridge Freezer
    • Oven
    • Electric Cooker
    • Hob
    • Cooker Hood
    • Microwave
    View profile
  • We Repair LimitedFrom £90 + VAT

    We Repair Limited

    Watford, Hertfordshire

    4.4(156)

    Domestic appliance repairs across Hertfordshire and surrounding areas, covering 451 postcodes.

    • Washing Machine
    • Tumble Dryer
    • Washer Dryer
    • Dishwasher
    • Fridge Freezer
    • Oven
    • Electric Cooker
    • Hob
    • Cooker Hood
    • Microwave
    View profile

Ready to find someone?

Start with your postcode. Filtering by appliance and brand comes next.

Or browse by appliance: washing machine, tumble dryer, washer dryer, dishwasher

Run a repair business? See how listing works. The platform is operated by NAC (Domestic Appliances) Ltd.

How It Works | Whitegoods Help