NAC (Domestic Appliances) Ltd

Perfect service

My American freezer was making such a loud noise it would stop and start throughout the day and night and got louder and louder..my appliance wasn’t insured. Contacted NAC (Domestic Appliances) and they sent out an engineer the very next day. Jo arrived on time diagnosed and fixed the problem straight away..he told me I didn’t need a part for the freezer some ice was getting stuck in the back of the fan. Jo opened the freezer panel and showed me the problem and rectified it straight away.. After days of loud noises coming from the freezer it was a very small price to pay to fix the problem as I really didn’t want to buy another freezer. Jo was extremely understanding helpful and very prompt in his service especially when I told him my son has sensory issues and because of the noise my son wouldn’t come downstairs in to the kitchen..I am very impressed with this service.. Highly highly recommend!!!!

Right through from booking my appointment to the repair being completed, I couldn’t fault the service at all. The lady I spoke to initially was really helpful and got me booked in quickly, explaining the process really well. I receive a text from the engineer the evening before my appointment to let me know an expected arrival time. During my appointment he was polite and friendly and worked cleanly. He needed to order some parts and make a return visit, which again was a smooth process. Overall I’m really pleased with my whole experience, it was a smooth and professional service, and I would definitely use them again in the future.

Great customer service, great engineer and not expensive

Easy to book and the repair man was very helpful and sorted my dishwasher out. Would definitely recommend.

The service we received was excellent, the engineer was friendly and reassuring, our new part was ordered and fitted quickly. The only thing I would say is that it felt quite expensive.

Sarah was very helpful, and provided all the important information I needed to know for my repair. Also was very kind when I struggled with the F for Foxtrot kind of spelling.

My SMEG fridge was over ten years old so when it went kaput I wasn't sure it was repairable. Booked on line and everything clear and straightforward and cost explained. Appointment made. I was uodated on the Engineer Appointment the whole time. He arrived at the time advised. Very pleasant and professional man. Couldn't fix it there and then as it was the thermostat but ordered part. So another appointment was made when the part was available and same Engineer came. All successfully sorted and a lot cheaper than a new SMEG. You do pay up front but that was clearly explained. Will definitely use the company again should the need arise