LMG Gas & Appliance Services

Had a great washing machine repairman called Lucas come out to us. Was fixed by the end of the week (had to wait for a new motor to be ordered).

Friendly, efficient and professional.

Everything about the company has been great. Keeping me up to date with information. Polite and helpful information on the phone.very happy staff. Quick response

I recently contacted LMG Gas & Appliance Services to ask for someone to look at my integrated Neff microwave which I had a problem with. They took all the details of the problem and within an hour an engineer called Lucas contacted me to arrange a suitable time to visit. He came on time, was polite and professional, identified the problem and although he had to order the replacement part, he kept me informed about when he received the part then came back to complete the job. Very satisfied with LMG Gas & Appliance Services and Lucas.

Appointment made for the next day and the mechanic, Lucas, arrived within the 2 hour time slot agreed. Problem diagnosed requiring 2 new parts, with prices checked and given, and a second visit arranged. The repair was carried out quickly and professionally. A good experience and will use again.

So, after sending in a very positive review for my dishwasher it breaks down again. The new seal I had fitted came out and although we tried to fit it back ourselves, we clearly didn’t because the machine kept stopping in the middle of a cycle. Full of confidence I went back into the online booking system, went through the steps and explained in the text box what had happened. Engineer booked. Engineer arrived and I am told I have to pay another £75 as I booked it as a new job. Searched the site and couldn’t find a recognisable alternative? Got on the phone and explained but LMG Gas & Appliance Services wouldn’t budge! What about my guarantee? The problem was not only the seal but the integrated door had not been put back properly. I am still going to have to get a kitchen fitter to sort out the plinth which has been wedged too far back and we can’t get out! Then I found out the engineer was a sub contractor and he would not get paid. In the end I paid him but I will not be paying LMG Gas & Appliance Services. I have screen shots of everything and before and after photos, plus the receipt. You didn’t do yourselves any favours today LMG Gas & Appliance Services.

Quick to.come out and do the repair great job well worth the money.

From the full details being taken by phone and a prompt appointment, followed by a call from Rick the engineer our experience has been great. We had a thorough review of our microwave problem, which confirmed a faulty connection and clean up to put the kit back into fully working again. Highly recommended! Frank Hauxwell