Natalie Ellis
Aug 2026
It was really easy to book an appointment online, as my washing machine broke over the weekend. I do like to speak to a real person on the phone but found I could get all the answers to my queries from the Q&A on the website. The cost of the visit was really clear and what would need to happen if we needed parts. The communication was excellent and I had a phone call on Monday morning from the repair man to confirm a time for my chosen slot on Wed. I explained I wouldn’t actually be in on Wed but my husband would be and so the repair man took my husbands details. He turned up on time on Wed and took a look at our washing machine, unfortunately it was going to cost over £200 in parts to fix as it needed a new drum so we decided to just buy a new one. Our machine was over 7 years old and we took a gamble to see if we could get it fixed before buying a new one as I believe it’s better for the environment to try and repair things before buying new. The service was fantastic with clear updates from start to finish and would highly recommend.